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Compare HappyFox, HubSpot Service Hub, and Kayako

Pricing

 
Mighty
$29
per staff / month
Service Hub Enterprise
$1,200
/month
Inbox
$15
/agent/month
 
Fantastic
$49
per staff / month
Service Hub Professional
$400
/month
Growth
$30
/agent/month
 
Enterprise
$69
per staff / month
Service Hub Starter
$50
/month
Scale
$60
/agent/month
 
Enterprise Plus
$89
per staff / month
Service Hub Free
$0
 
Free Trial Unavailable
Free Trial Unavailable
Free Trial
HappyFox
Mighty
$29per staff / month
Fantastic
$49per staff / month
Enterprise
$69per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable
HubSpot Service Hub
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Service Hub Free
$0
Free Trial Unavailable
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
8.8
8.1
Ease of Use
Ease of Use
9.3
8.9
8.4
Ease of Setup
Ease of Setup
8.9
7.9
8.0
Ease of Admin
Ease of Admin
9.1
8.1
8.1
Quality of Support
Quality of Support
9.2
8.6
8.2
Ease of Doing Business With
Ease of Doing Business With
9.3
9.0
8.4
Product Direction (% positive)
Product Direction (% positive)
9.2
10.0
7.1
Meets Requirements
HappyFox
8.9
HubSpot Service Hub
8.8
Kayako
8.1
Ease of Use
HappyFox
9.3
HubSpot Service Hub
8.9
Kayako
8.4
Ease of Setup
HappyFox
8.9
HubSpot Service Hub
7.9
Kayako
8.0
Ease of Admin
HappyFox
9.1
HubSpot Service Hub
8.1
Kayako
8.1
Quality of Support
HappyFox
9.2
HubSpot Service Hub
8.6
Kayako
8.2
Ease of Doing Business With
HappyFox
9.3
HubSpot Service Hub
9.0
Kayako
8.4
Product Direction (% positive)
HappyFox
9.2
HubSpot Service Hub
10.0
Kayako
7.1

Features

Ticket and Case Management
Workflow
HappyFox
8.7
HubSpot Service Hub
8.7
Kayako
8.1
Response Automation
HappyFox
8.9
HubSpot Service Hub
9.0
Kayako
8.4
SLA Management
HappyFox
8.6
HubSpot Service Hub
Not enough data available
Kayako
7.9
Attachments/Screencasts
HappyFox
8.4
HubSpot Service Hub
7.0
Kayako
7.5
Ticket Collaboration
HappyFox
8.9
HubSpot Service Hub
Not enough data available
Kayako
8.5
Ticket creation user experience
HappyFox
9.2
HubSpot Service Hub
Not enough data available
Kayako
8.7
Ticket response user experience
HappyFox
9.0
HubSpot Service Hub
Not enough data available
Kayako
8.4
Knowledge Share
Knowledge Base
HappyFox
8.5
HubSpot Service Hub
8.3
Kayako
8.8
Searchable Articles
HappyFox
8.8
HubSpot Service Hub
8.5
Kayako
9.1
Community Forums
HappyFox
Not enough data available
HubSpot Service Hub
Not enough data available
Kayako
8.6
Interactive FAQs & Forums
HappyFox
Not enough data available
HubSpot Service Hub
Not enough data available
Kayako
8.7
Interaction
Web Portals
HappyFox
7.4
HubSpot Service Hub
Not enough data available
Kayako
8.9
Forum to Reponse
HappyFox
8.1
HubSpot Service Hub
Not enough data available
Kayako
8.1
Tickets and Tagging
HappyFox
9.3
HubSpot Service Hub
Not enough data available
Kayako
9.2
Live Chat
HappyFox
8.1
HubSpot Service Hub
Not enough data available
Kayako
8.9
Communication Channels
Customer Portal
HappyFox
9.0
HubSpot Service Hub
Not enough data available
Kayako
8.4
Email to Case
HappyFox
9.1
HubSpot Service Hub
9.0
Kayako
8.7
Chat/Live Support
HappyFox
8.8
HubSpot Service Hub
Not enough data available
Kayako
8.3
Social Integration
HappyFox
8.4
HubSpot Service Hub
Not enough data available
Kayako
7.1
Call Center
Make, Receive, and Record Calls
HappyFox
Not enough data available
HubSpot Service Hub
Not enough data available
Kayako
7.0
Customer and Contacts Database
HappyFox
8.3
HubSpot Service Hub
Not enough data available
Kayako
7.6
Products and Version Tracking
HappyFox
8.6
HubSpot Service Hub
Not enough data available
Kayako
6.9
Call Scripting
HappyFox
Not enough data available
HubSpot Service Hub
Not enough data available
Kayako
6.7
Interactive Voice Response (IVR)
HappyFox
Not enough data available
HubSpot Service Hub
Not enough data available
Kayako
6.7
Self Service/Community
Forums
HappyFox
8.0
HubSpot Service Hub
Not enough data available
Kayako
7.7
Knowledge Base
HappyFox
8.4
HubSpot Service Hub
8.0
Kayako
7.9
Ideas/Feedback
HappyFox
8.6
HubSpot Service Hub
Not enough data available
Kayako
7.2
Q&A
HappyFox
8.7
HubSpot Service Hub
Not enough data available
Kayako
7.8
Reporting & Analytics
Social Monitoring
HappyFox
Not enough data available
HubSpot Service Hub
Not enough data available
Kayako
6.8
Reporting
HappyFox
8.3
HubSpot Service Hub
8.7
Kayako
7.2
Dashboards
HappyFox
8.6
HubSpot Service Hub
9.0
Kayako
7.6
Platform
ITIL Compliance
HappyFox
9.1
HubSpot Service Hub
Not enough data available
Kayako
7.7
Mobile User Support
HappyFox
7.3
HubSpot Service Hub
Not enough data available
Kayako
7.7
Customization
HappyFox
8.3
HubSpot Service Hub
Not enough data available
Kayako
7.8
User, Role, and Access Management
HappyFox
8.7
HubSpot Service Hub
Not enough data available
Kayako
8.2
Internationalization
HappyFox
9.1
HubSpot Service Hub
Not enough data available
Kayako
7.9
Performance & Reliability
HappyFox
9.2
HubSpot Service Hub
Not enough data available
Kayako
8.6
Integration APIs
HappyFox
8.9
HubSpot Service Hub
Not enough data available
Kayako
7.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
45.9%
61.1%
55.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.8%
33.3%
35.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.3%
5.6%
8.7%
HappyFox
Small-Business
45.9%
Mid-Market
38.8%
Enterprise
15.3%
HubSpot Service Hub
Small-Business
61.1%
Mid-Market
33.3%
Enterprise
5.6%
Kayako
Small-Business
55.5%
Mid-Market
35.8%
Enterprise
8.7%

Reviewers' Industry

 
Information Technology and Services
14.0%
Marketing and Advertising
28.0%
Information Technology and Services
24.3%
 
Computer Software
12.1%
Telecommunications
8.0%
Computer Software
17.3%
 
Higher Education
6.4%
Mechanical or Industrial Engineering
8.0%
Telecommunications
7.0%
 
Real Estate
3.8%
Legal Services
8.0%
Internet
5.1%
 
Education Management
3.8%
Primary/Secondary Education
4.0%
Marketing and Advertising
3.7%
 
Other
59.9%
Other
44.0%
Other
42.5%
HappyFox
Information Technology and Services
14.0%
Computer Software
12.1%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.9%
HubSpot Service Hub
Marketing and Advertising
28.0%
Telecommunications
8.0%
Mechanical or Industrial Engineering
8.0%
Legal Services
8.0%
Primary/Secondary Education
4.0%
Other
44.0%
Kayako
Information Technology and Services
24.3%
Computer Software
17.3%
Telecommunications
7.0%
Internet
5.1%
Marketing and Advertising
3.7%
Other
42.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

G2 User in Higher Education

Easy to use, intuitive, and easy to share Solutions and resolve issues.

Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Most Helpful Critical Review
Most Helpful Critical Review
Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
HappyFox
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

HubSpot Service Hub
Most Helpful Favorable Review
G2 User in Higher Education

Easy to use, intuitive, and easy to share Solutions and resolve issues.

Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Kayako
Most Helpful Favorable Review
Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Most Helpful Critical Review
G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Screenshots

 
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Videos

 No videos providedNo videos provided

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

HappyFox
No videos provided
HubSpot Service Hub
No videos provided
Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Downloads

 No downloads providedNo downloads provided
HappyFox
No downloads provided
HubSpot Service Hub
No downloads provided
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