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Compare HappyFox vs HubSpot Service Hub
See this
comparison of HappyFox vs. HubSpot Service Hub
based on data from user reviews. HappyFox rates 4.6/5 stars with 110 reviews. HubSpot Service Hub rates 4.1/5 stars with 18 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Mighty
$29
per staff / month
Service Hub Free
$0
 
Fantastic
$49
per staff / month
Service Hub Enterprise
$1,200
/month
 
Enterprise
$69
per staff / month
Service Hub Professional
$400
/month
 
Enterprise Plus
$89
per staff / month
Service Hub Starter
$50
/month
 
Free Trial Unavailable
Free Trial Unavailable
HappyFox
Mighty
$29per staff / month
Fantastic
$49per staff / month
Enterprise
$69per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable
HubSpot Service Hub
Service Hub Free
$0
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.9
8.8
Ease of Use
Ease of Use
9.3
8.9
Ease of Setup
Ease of Setup
8.9
7.9
Ease of Admin
Ease of Admin
9.1
8.1
Quality of Support
Quality of Support
9.2
8.6
Ease of Doing Business With
Ease of Doing Business With
9.3
9.0
Product Direction (% positive)
Product Direction (% positive)
9.3
10.0
Meets Requirements
HappyFox
8.9
HubSpot Service Hub
8.8
Ease of Use
HappyFox
9.3
HubSpot Service Hub
8.9
Ease of Setup
HappyFox
8.9
HubSpot Service Hub
7.9
Ease of Admin
HappyFox
9.1
HubSpot Service Hub
8.1
Quality of Support
HappyFox
9.2
HubSpot Service Hub
8.6
Ease of Doing Business With
HappyFox
9.3
HubSpot Service Hub
9.0
Product Direction (% positive)
HappyFox
9.3
HubSpot Service Hub
10.0

Features

Ticket and Case Management
Workflow
HappyFox
8.8
HubSpot Service Hub
8.7
Response Automation
HappyFox
8.9
HubSpot Service Hub
9.0
SLA Management
HappyFox
8.6
HubSpot Service Hub
Not enough data available
Attachments/Screencasts
HappyFox
8.4
HubSpot Service Hub
7.0
Ticket Collaboration
HappyFox
8.9
HubSpot Service Hub
Not enough data available
Ticket creation user experience
HappyFox
9.2
HubSpot Service Hub
Not enough data available
Ticket response user experience
HappyFox
9.1
HubSpot Service Hub
Not enough data available
Knowledge Share
Knowledge Base
HappyFox
8.5
HubSpot Service Hub
8.3
Searchable Articles
HappyFox
8.8
HubSpot Service Hub
8.5
Community Forums
HappyFox
Not enough data available
HubSpot Service Hub
Not enough data available
Interactive FAQs & Forums
HappyFox
Not enough data available
HubSpot Service Hub
Not enough data available
Interaction
Web Portals
HappyFox
7.2
HubSpot Service Hub
Not enough data available
Forum to Reponse
HappyFox
8.1
HubSpot Service Hub
Not enough data available
Tickets and Tagging
HappyFox
9.3
HubSpot Service Hub
Not enough data available
Live Chat
HappyFox
8.1
HubSpot Service Hub
Not enough data available
Communication Channels
Customer Portal
HappyFox
8.9
HubSpot Service Hub
Not enough data available
Email to Case
HappyFox
9.1
HubSpot Service Hub
9.0
Chat/Live Support
HappyFox
8.8
HubSpot Service Hub
Not enough data available
Social Integration
HappyFox
8.4
HubSpot Service Hub
Not enough data available
Call Center
Make, Receive, and Record Calls
HappyFox
Not enough data available
HubSpot Service Hub
Not enough data available
Customer and Contacts Database
HappyFox
8.1
HubSpot Service Hub
Not enough data available
Products and Version Tracking
HappyFox
8.3
HubSpot Service Hub
Not enough data available
Call Scripting
HappyFox
Not enough data available
HubSpot Service Hub
Not enough data available
Interactive Voice Response (IVR)
HappyFox
Not enough data available
HubSpot Service Hub
Not enough data available
Self Service/Community
Forums
HappyFox
8.0
HubSpot Service Hub
Not enough data available
Knowledge Base
HappyFox
8.4
HubSpot Service Hub
8.0
Ideas/Feedback
HappyFox
8.5
HubSpot Service Hub
Not enough data available
Q&A
HappyFox
8.6
HubSpot Service Hub
Not enough data available
Reporting & Analytics
Social Monitoring
HappyFox
Not enough data available
HubSpot Service Hub
Not enough data available
Reporting
HappyFox
8.3
HubSpot Service Hub
8.7
Dashboards
HappyFox
8.5
HubSpot Service Hub
9.0
Platform
ITIL Compliance
HappyFox
9.1
HubSpot Service Hub
Not enough data available
Mobile User Support
HappyFox
7.3
HubSpot Service Hub
Not enough data available
Customization
HappyFox
8.3
HubSpot Service Hub
Not enough data available
User, Role, and Access Management
HappyFox
8.7
HubSpot Service Hub
Not enough data available
Internationalization
HappyFox
9.1
HubSpot Service Hub
Not enough data available
Performance & Reliability
HappyFox
9.2
HubSpot Service Hub
Not enough data available
Integration APIs
HappyFox
8.9
HubSpot Service Hub
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
46.4%
61.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.1%
33.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.5%
5.6%
HappyFox
Small-Business
46.4%
Mid-Market
38.1%
Enterprise
15.5%
HubSpot Service Hub
Small-Business
61.1%
Mid-Market
33.3%
Enterprise
5.6%

Reviewers' Industry

 
Information Technology and Services
14.1%
Marketing and Advertising
28.0%
 
Computer Software
12.2%
Telecommunications
8.0%
 
Higher Education
6.4%
Mechanical or Industrial Engineering
8.0%
 
Real Estate
3.8%
Legal Services
8.0%
 
Education Management
3.8%
Primary/Secondary Education
4.0%
 
Other
59.6%
Other
44.0%
HappyFox
Information Technology and Services
14.1%
Computer Software
12.2%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.6%
HubSpot Service Hub
Marketing and Advertising
28.0%
Telecommunications
8.0%
Mechanical or Industrial Engineering
8.0%
Legal Services
8.0%
Primary/Secondary Education
4.0%
Other
44.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

G2 User in Mechanical or Industrial Engineering

Most of the categories/fields are easily customizable on top of being intuitive. They also offer a complimentary onboarding period of a month!

Most Helpful Critical Review
Most Helpful Critical Review
Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

 
HappyFox
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

HubSpot Service Hub
Most Helpful Favorable Review
G2 User in Mechanical or Industrial Engineering

Most of the categories/fields are easily customizable on top of being intuitive. They also offer a complimentary onboarding period of a month!

Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Screenshots

 
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