HappyFox vs Helpshift | G2

Compare HappyFox vs Helpshift

See this
comparison of HappyFox vs. Helpshift
based on data from user reviews. HappyFox rates 4.6/5 stars with 111 reviews. Helpshift rates 4.3/5 stars with 183 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Mighty
$20
per staff / month
Professional
$33
Per User / Per Month
 
Enterprise
$47
per staff / month
Enterprise
$451
Per User / Per Month
 
Fantastic
$16
per staff / month
Platinum
$465
Per User / Per Month
 
Enterprise Plus
$54
per staff / month
‐
 
Free Trial Unavailable
Free Trial
HappyFox
Mighty
$01per staff / month
Enterprise
$35per staff / month
Fantastic
$35per staff / month
Enterprise Plus
$74per staff / month
Free Trial Unavailable
Helpshift
Professional
$10Per User / Per Month
Enterprise
$558Per User / Per Month
Platinum
$752Per User / Per Month
Free Trial

Ratings

Meets Requirements
Meets Requirements
1.1
8.7
Ease of Use
Ease of Use
8.1
5.3
Ease of Setup
Ease of Setup
6.2
7.1
Ease of Admin
Ease of Admin
5.2
2.7
Quality of Support
Quality of Support
3.1
7.4
Ease of Doing Business With
Ease of Doing Business With
0.1
0.5
Product Direction (% positive)
Product Direction (% positive)
1.4
2.1
Meets Requirements
HappyFox
3.4
Helpshift
7.4
Ease of Use
HappyFox
7.7
Helpshift
4.3
Ease of Setup
HappyFox
0.5
Helpshift
6.1
Ease of Admin
HappyFox
4.2
Helpshift
0.7
Quality of Support
HappyFox
0.5
Helpshift
1.5
Ease of Doing Business With
HappyFox
7.1
Helpshift
5.7
Product Direction (% positive)
HappyFox
8.5
Helpshift
6.8

Features

Ticket and Case Management
Ticket creation user experience
HappyFox
2.1
Helpshift
0.8
Ticket response user experience
HappyFox
2.4
Helpshift
6.1
Workflow
HappyFox
2.0
Helpshift
7.0
Response Automation
HappyFox
8.5
Helpshift
3.6
SLA Management
HappyFox
2.1
Helpshift
1.1
Attachments/Screencasts
HappyFox
7.7
Helpshift
2.8
Ticket Collaboration
HappyFox
1.0
Helpshift
6.2
Knowledge Share
Knowledge Base
HappyFox
2.5
Helpshift
6.5
Searchable Articles
HappyFox
6.6
Helpshift
2.6
Community Forums
HappyFox
Not enough data available
Helpshift
1.0
Interactive FAQs & Forums
HappyFox
Not enough data available
Helpshift
5.6
Communication
Pop-up Chat
HappyFox
8.8
Helpshift
2.4
Notifications
HappyFox
1.0
Helpshift
8.1
Targeted Emails
HappyFox
6.4
Helpshift
2.7
In-App Messaging
HappyFox
6.5
Helpshift
5.1
Interaction
Web Portals
HappyFox
5.4
Helpshift
7.5
Forum to Reponse
HappyFox
2.5
Helpshift
4.2
Tickets and Tagging
HappyFox
4.0
Helpshift
5.8
Live Chat
HappyFox
3.0
Helpshift
5.2
Internal Use
Customization
HappyFox
8.7
Helpshift
1.7
Conversation Archiving
HappyFox
6.8
Helpshift
3.8
Lead Development
HappyFox
2.2
Helpshift
5.8
Knowledge Base
HappyFox
3.6
Helpshift
4.8
Team Inbox
HappyFox
1.1
Helpshift
3.4
Customer Profiles
HappyFox
4.1
Helpshift
7.8
Communication Channels
Customer Portal
HappyFox
5.1
Helpshift
8.5
Email to Case
HappyFox
4.2
Helpshift
4.5
Chat/Live Support
HappyFox
5.6
Helpshift
6.1
Social Integration
HappyFox
2.6
Helpshift
Not enough data available
Call Center
Make, Receive, and Record Calls
HappyFox
Not enough data available
Helpshift
Not enough data available
Customer and Contacts Database
HappyFox
3.2
Helpshift
8.0
Products and Version Tracking
HappyFox
4.6
Helpshift
2.4
Call Scripting
HappyFox
Not enough data available
Helpshift
Not enough data available
Interactive Voice Response (IVR)
HappyFox
Not enough data available
Helpshift
Not enough data available
Self Service/Community
Forums
HappyFox
1.5
Helpshift
5.3
Knowledge Base
HappyFox
0.6
Helpshift
6.1
Ideas/Feedback
HappyFox
8.3
Helpshift
5.4
Q&A
HappyFox
8.3
Helpshift
0.8
Reporting & Analytics
Social Monitoring
HappyFox
Not enough data available
Helpshift
Not enough data available
Reporting
HappyFox
5.5
Helpshift
4.2
Dashboards
HappyFox
8.3
Helpshift
7.8
Platform
Mobile User Support
HappyFox
8.5
Helpshift
6.2
ITIL Compliance
HappyFox
2.0
Helpshift
3.8
Customization
HappyFox
5.4
Helpshift
5.6
User, Role, and Access Management
HappyFox
4.2
Helpshift
6.5
Internationalization
HappyFox
7.7
Helpshift
5.6
Performance & Reliability
HappyFox
0.7
Helpshift
3.7
Integration APIs
HappyFox
6.8
Helpshift
3.3

Reviewers' Company Size

Small-Business (53 or fewer emp.)
Small-Business
(71 or fewer emp.)
18.8%
84.1%
Mid-Market (83-3374 emp.)
Mid-Market
(81-4118 emp.)
75.7%
38.6%
Enterprise (> 8001 emp.)
Enterprise
(> 1303 emp.)
87.1%
35.2%
HappyFox
Small-Business
70.7%
Mid-Market
71.0%
Enterprise
81.2%
Helpshift
Small-Business
41.5%
Mid-Market
08.6%
Enterprise
04.8%

Reviewers' Industry

 
Information Technology and Services
85.6%
Computer Games
25.2%
 
Computer Software
66.1%
Consumer Services
0.0%
 
Higher Education
1.3%
Financial Services
2.7%
 
Real Estate
1.4%
Entertainment
7.6%
 
Internet
5.6%
Consumer Goods
1.4%
 
Other
02.4%
Other
55.1%
HappyFox
Information Technology and Services
75.2%
Computer Software
05.2%
Higher Education
7.6%
Real Estate
7.0%
Internet
1.2%
Other
04.2%
Helpshift
Computer Games
18.2%
Consumer Services
3.3%
Financial Services
2.1%
Entertainment
2.0%
Consumer Goods
2.5%
Other
16.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Jericho Jerrick C.
User

What I like the best about Helpshift is it being very user friendly.

Most Helpful Critical Review
Most Helpful Critical Review
User in Computer Software

Navigation from ticket to ticket. Sometimes a bit slow to process.

Fahad Q.
Consultant

People being sarcastic Too much poking nose everywhere Have to be careful

 
HappyFox
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
User in Computer Software

Navigation from ticket to ticket. Sometimes a bit slow to process.

Helpshift
Most Helpful Favorable Review
Jericho Jerrick C.
User

What I like the best about Helpshift is it being very user friendly.

Most Helpful Critical Review
Fahad Q.
Consultant

People being sarcastic Too much poking nose everywhere Have to be careful

Screenshots

 
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