Compare HappyFox, Help Scout, and SnapEngage

Pricing

 
Mighty
$29
per staff / month
Plus
$27
user/month
Essentials
From $16
per user / per month
 
Fantastic
$49
per staff / month
Standard
$15
user/month
Professional
From $26
per user / per month
 
Enterprise
$69
per staff / month
Basic
$8
user/month
Enterprise
From $40
per user / per month
 
Enterprise Plus
$89
per staff / month
 
Free Trial Unavailable
Free Trial Unavailable
Free Trial
HappyFox
Mighty
$29per staff / month
Fantastic
$49per staff / month
Enterprise
$69per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable
Help Scout
Plus
$27user/month
Standard
$15user/month
Basic
$8user/month
Free Trial Unavailable
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
8.5
8.6
Ease of Use
Ease of Use
9.3
9.2
9.2
Ease of Setup
Ease of Setup
8.9
8.8
8.8
Ease of Admin
Ease of Admin
9.1
8.8
8.8
Quality of Support
Quality of Support
9.2
8.8
9.1
Ease of Doing Business With
Ease of Doing Business With
9.3
8.9
9.4
Product Direction (% positive)
Product Direction (% positive)
9.2
7.8
8.4
Meets Requirements
HappyFox
8.9
Help Scout
8.5
SnapEngage
8.6
Ease of Use
HappyFox
9.3
Help Scout
9.2
SnapEngage
9.2
Ease of Setup
HappyFox
8.9
Help Scout
8.8
SnapEngage
8.8
Ease of Admin
HappyFox
9.1
Help Scout
8.8
SnapEngage
8.8
Quality of Support
HappyFox
9.2
Help Scout
8.8
SnapEngage
9.1
Ease of Doing Business With
HappyFox
9.3
Help Scout
8.9
SnapEngage
9.4
Product Direction (% positive)
HappyFox
9.2
Help Scout
7.8
SnapEngage
8.4

Features

Knowledge Share
Knowledge Base
HappyFox
8.6
Help Scout
8.7
SnapEngage
8.7
Searchable Articles
HappyFox
8.9
Help Scout
8.0
SnapEngage
8.3
Community Forums
HappyFox
Not enough data available
Help Scout
8.4
SnapEngage
Not enough data available
Interactive FAQs & Forums
HappyFox
Not enough data available
Help Scout
8.1
SnapEngage
Not enough data available
Interaction
Web Portals
HappyFox
7.7
Help Scout
8.8
SnapEngage
8.8
Forum to Reponse
HappyFox
8.2
Help Scout
8.2
SnapEngage
8.6
Tickets and Tagging
HappyFox
9.4
Help Scout
8.7
SnapEngage
8.7
Live Chat
HappyFox
8.1
Help Scout
6.7
SnapEngage
9.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
45.5%
54.7%
42.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
39.4%
39.2%
48.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.2%
6.1%
9.4%
HappyFox
Small-Business
45.5%
Mid-Market
39.4%
Enterprise
15.2%
Help Scout
Small-Business
54.7%
Mid-Market
39.2%
Enterprise
6.1%
SnapEngage
Small-Business
42.2%
Mid-Market
48.4%
Enterprise
9.4%

Reviewers' Industry

 
Information Technology and Services
14.6%
Computer Software
22.9%
Information Technology and Services
14.3%
 
Computer Software
12.0%
Internet
17.0%
Computer Software
14.3%
 
Higher Education
6.3%
Information Technology and Services
8.0%
Financial Services
5.2%
 
Real Estate
3.8%
Marketing and Advertising
5.9%
Telecommunications
4.5%
 
Education Management
3.8%
Real Estate
4.8%
Insurance
4.5%
 
Other
59.5%
Other
41.5%
Other
57.1%
HappyFox
Information Technology and Services
14.6%
Computer Software
12.0%
Higher Education
6.3%
Real Estate
3.8%
Education Management
3.8%
Other
59.5%
Help Scout
Computer Software
22.9%
Internet
17.0%
Information Technology and Services
8.0%
Marketing and Advertising
5.9%
Real Estate
4.8%
Other
41.5%
SnapEngage
Information Technology and Services
14.3%
Computer Software
14.3%
Financial Services
5.2%
Telecommunications
4.5%
Insurance
4.5%
Other
57.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Noah R.
Administrator in Information Technology and Services

*Nice, clean, simple interface *Mobile App *Customization (Custom Fields for Tickets and Contacts, Custom Categories, Statuses, Labels, Logo and Theme really help modify things to your exact needs and branding) *Web Access (Can be used from nearly any...

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Most Helpful Critical Review
Most Helpful Critical Review
Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

G2 User

Integration is very minimal, especially compared to Zendesk

G2 User

The product feels old. Feels like you need to do a lot of manual work, the integration to other systems is lacking, the backend UI feels outdated.

 
HappyFox
Most Helpful Favorable Review
Noah R.
Administrator in Information Technology and Services

*Nice, clean, simple interface *Mobile App *Customization (Custom Fields for Tickets and Contacts, Custom Categories, Statuses, Labels, Logo and Theme really help modify things to your exact needs and branding) *Web Access (Can be used from nearly any...

Most Helpful Critical Review
Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
G2 User

Integration is very minimal, especially compared to Zendesk

SnapEngage
Most Helpful Favorable Review
Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Most Helpful Critical Review
G2 User

The product feels old. Feels like you need to do a lot of manual work, the integration to other systems is lacking, the backend UI feels outdated.

Screenshots

 
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Downloads

 No downloads providedNo downloads providedNo downloads provided
HappyFox
No downloads provided
Help Scout
No downloads provided
SnapEngage
No downloads provided
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