Compare HappyFox, Help Scout, and Issuetrak

Pricing

 
Mighty
$29
per staff / month
Basic
$8
user/month
Productivity
$19 (cloud)
mo/user/annual contract
 
Fantastic
$49
per staff / month
Standard
$15
user/month
Support Essentials
$49 (Cloud)
mo/agent/annual contract
 
Enterprise
$69
per staff / month
Plus
$27
user/month
Support Ultimate
$59 (Cloud)
mo/agent/annual contract
 
Enterprise Plus
$89
per staff / month
 
Free Trial Unavailable
Free Trial Unavailable
Free Trial
HappyFox
Mighty
$29per staff / month
Fantastic
$49per staff / month
Enterprise
$69per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable
Help Scout
Basic
$8user/month
Standard
$15user/month
Plus
$27user/month
Free Trial Unavailable
Issuetrak
Productivity
$19 (cloud)mo/user/annual contract
Support Essentials
$49 (Cloud)mo/agent/annual contract
Support Ultimate
$59 (Cloud)mo/agent/annual contract
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
8.5
8.0
Ease of Use
Ease of Use
9.3
9.2
8.2
Ease of Setup
Ease of Setup
8.9
8.8
8.0
Ease of Admin
Ease of Admin
9.1
8.8
8.3
Quality of Support
Quality of Support
9.2
8.8
9.0
Ease of Doing Business With
Ease of Doing Business With
9.3
8.9
9.3
Product Direction (% positive)
Product Direction (% positive)
9.2
7.8
7.8
Meets Requirements
HappyFox
8.9
Help Scout
8.5
Issuetrak
8.0
Ease of Use
HappyFox
9.3
Help Scout
9.2
Issuetrak
8.2
Ease of Setup
HappyFox
8.9
Help Scout
8.8
Issuetrak
8.0
Ease of Admin
HappyFox
9.1
Help Scout
8.8
Issuetrak
8.3
Quality of Support
HappyFox
9.2
Help Scout
8.8
Issuetrak
9.0
Ease of Doing Business With
HappyFox
9.3
Help Scout
8.9
Issuetrak
9.3
Product Direction (% positive)
HappyFox
9.2
Help Scout
7.8
Issuetrak
7.8

Features

Ticket and Case Management
Ticket creation user experience
HappyFox
9.2
Help Scout
9.1
Issuetrak
8.4
Ticket response user experience
HappyFox
9.1
Help Scout
9.3
Issuetrak
8.1
Workflow
HappyFox
8.8
Help Scout
8.3
Issuetrak
7.9
Response Automation
HappyFox
8.9
Help Scout
8.4
Issuetrak
8.2
SLA Management
HappyFox
8.6
Help Scout
Not enough data available
Issuetrak
7.4
Attachments/Screencasts
HappyFox
8.4
Help Scout
8.5
Issuetrak
8.1
Ticket Collaboration
HappyFox
8.9
Help Scout
8.8
Issuetrak
8.1
Knowledge Share
Knowledge Base
HappyFox
8.6
Help Scout
8.7
Issuetrak
Not enough data available
Searchable Articles
HappyFox
8.9
Help Scout
8.0
Issuetrak
Not enough data available
Community Forums
HappyFox
Not enough data available
Help Scout
8.4
Issuetrak
Not enough data available
Interactive FAQs & Forums
HappyFox
Not enough data available
Help Scout
8.1
Issuetrak
Not enough data available
Interaction
Web Portals
HappyFox
7.7
Help Scout
8.8
Issuetrak
Not enough data available
Forum to Reponse
HappyFox
8.2
Help Scout
8.2
Issuetrak
Not enough data available
Tickets and Tagging
HappyFox
9.4
Help Scout
8.7
Issuetrak
Not enough data available
Live Chat
HappyFox
8.1
Help Scout
6.7
Issuetrak
Not enough data available
Communication Channels
Customer Portal
HappyFox
9.0
Help Scout
9.0
Issuetrak
8.2
Email to Case
HappyFox
9.2
Help Scout
9.3
Issuetrak
8.4
Chat/Live Support
HappyFox
8.9
Help Scout
7.0
Issuetrak
7.3
Social Integration
HappyFox
8.5
Help Scout
8.1
Issuetrak
Not enough data available
Call Center
Make, Receive, and Record Calls
HappyFox
Not enough data available
Help Scout
Not enough data available
Issuetrak
Not enough data available
Customer and Contacts Database
HappyFox
8.5
Help Scout
7.7
Issuetrak
7.8
Products and Version Tracking
HappyFox
8.6
Help Scout
Not enough data available
Issuetrak
7.9
Call Scripting
HappyFox
Not enough data available
Help Scout
Not enough data available
Issuetrak
Not enough data available
Interactive Voice Response (IVR)
HappyFox
Not enough data available
Help Scout
Not enough data available
Issuetrak
Not enough data available
Self Service/Community
Forums
HappyFox
8.1
Help Scout
Not enough data available
Issuetrak
8.3
Knowledge Base
HappyFox
8.4
Help Scout
8.4
Issuetrak
7.5
Ideas/Feedback
HappyFox
8.7
Help Scout
9.2
Issuetrak
7.8
Q&A
HappyFox
8.7
Help Scout
9.7
Issuetrak
7.6
Reporting & Analytics
Social Monitoring
HappyFox
8.3
Help Scout
Not enough data available
Issuetrak
Not enough data available
Reporting
HappyFox
8.4
Help Scout
8.1
Issuetrak
6.8
Dashboards
HappyFox
8.6
Help Scout
8.3
Issuetrak
7.9
Platform
Mobile User Support
HappyFox
7.5
Help Scout
Not enough data available
Issuetrak
5.7
ITIL Compliance
HappyFox
9.1
Help Scout
Not enough data available
Issuetrak
6.9
Customization
HappyFox
8.3
Help Scout
7.6
Issuetrak
7.7
User, Role, and Access Management
HappyFox
8.7
Help Scout
8.5
Issuetrak
8.3
Internationalization
HappyFox
9.2
Help Scout
8.2
Issuetrak
Not enough data available
Performance & Reliability
HappyFox
9.2
Help Scout
9.4
Issuetrak
9.2
Integration APIs
HappyFox
8.9
Help Scout
8.4
Issuetrak
6.7

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
45.5%
54.7%
25.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
39.4%
39.2%
40.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.2%
6.1%
34.5%
HappyFox
Small-Business
45.5%
Mid-Market
39.4%
Enterprise
15.2%
Help Scout
Small-Business
54.7%
Mid-Market
39.2%
Enterprise
6.1%
Issuetrak
Small-Business
25.5%
Mid-Market
40.0%
Enterprise
34.5%

Reviewers' Industry

 
Information Technology and Services
14.6%
Computer Software
22.9%
Information Technology and Services
15.4%
 
Computer Software
12.0%
Internet
17.0%
Telecommunications
9.2%
 
Higher Education
6.3%
Information Technology and Services
8.0%
Hospital & Health Care
9.2%
 
Real Estate
3.8%
Marketing and Advertising
5.9%
Financial Services
6.2%
 
Education Management
3.8%
Real Estate
4.8%
Education Management
6.2%
 
Other
59.5%
Other
41.5%
Other
53.8%
HappyFox
Information Technology and Services
14.6%
Computer Software
12.0%
Higher Education
6.3%
Real Estate
3.8%
Education Management
3.8%
Other
59.5%
Help Scout
Computer Software
22.9%
Internet
17.0%
Information Technology and Services
8.0%
Marketing and Advertising
5.9%
Real Estate
4.8%
Other
41.5%
Issuetrak
Information Technology and Services
15.4%
Telecommunications
9.2%
Hospital & Health Care
9.2%
Financial Services
6.2%
Education Management
6.2%
Other
53.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Noah R.
Administrator in Information Technology and Services

*Nice, clean, simple interface *Mobile App *Customization (Custom Fields for Tickets and Contacts, Custom Categories, Statuses, Labels, Logo and Theme really help modify things to your exact needs and branding) *Web Access (Can be used from nearly any...

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Kevin O.
Administrator in Hospitality

Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they are intuitive and i like the dashboard concept. Speed is good, ticket management is good, overall the product...

Most Helpful Critical Review
Most Helpful Critical Review
Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

Kelsey S.
User in Retail

There was a high volume of calls that our company never received

G2 User in Consumer Services

It requires a lot time time to create new issues

 
HappyFox
Most Helpful Favorable Review
Noah R.
Administrator in Information Technology and Services

*Nice, clean, simple interface *Mobile App *Customization (Custom Fields for Tickets and Contacts, Custom Categories, Statuses, Labels, Logo and Theme really help modify things to your exact needs and branding) *Web Access (Can be used from nearly any...

Most Helpful Critical Review
Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Kelsey S.
User in Retail

There was a high volume of calls that our company never received

Issuetrak
Most Helpful Favorable Review
Kevin O.
Administrator in Hospitality

Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they are intuitive and i like the dashboard concept. Speed is good, ticket management is good, overall the product...

Most Helpful Critical Review
G2 User in Consumer Services

It requires a lot time time to create new issues

Screenshots

 
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