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Compare HappyFox, Help Scout, and HubSpot Service Hub

Pricing

 
Mighty
$29
per staff / month
Basic
$8
user/month
Service Hub Enterprise
$1,200
/month
 
Fantastic
$49
per staff / month
Standard
$15
user/month
Service Hub Professional
$400
/month
 
Enterprise
$69
per staff / month
Plus
$27
user/month
Service Hub Starter
$50
/month
 
Enterprise Plus
$89
per staff / month
Service Hub Free
$0
 
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
HappyFox
Mighty
$29per staff / month
Fantastic
$49per staff / month
Enterprise
$69per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable
Help Scout
Basic
$8user/month
Standard
$15user/month
Plus
$27user/month
Free Trial Unavailable
HubSpot Service Hub
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Service Hub Free
$0
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.9
8.5
8.8
Ease of Use
Ease of Use
9.3
9.2
8.9
Ease of Setup
Ease of Setup
8.9
8.8
7.9
Ease of Admin
Ease of Admin
9.1
8.8
8.1
Quality of Support
Quality of Support
9.2
8.8
8.6
Ease of Doing Business With
Ease of Doing Business With
9.3
8.9
9.0
Product Direction (% positive)
Product Direction (% positive)
9.2
7.8
10.0
Meets Requirements
HappyFox
8.9
Help Scout
8.5
HubSpot Service Hub
8.8
Ease of Use
HappyFox
9.3
Help Scout
9.2
HubSpot Service Hub
8.9
Ease of Setup
HappyFox
8.9
Help Scout
8.8
HubSpot Service Hub
7.9
Ease of Admin
HappyFox
9.1
Help Scout
8.8
HubSpot Service Hub
8.1
Quality of Support
HappyFox
9.2
Help Scout
8.8
HubSpot Service Hub
8.6
Ease of Doing Business With
HappyFox
9.3
Help Scout
8.9
HubSpot Service Hub
9.0
Product Direction (% positive)
HappyFox
9.2
Help Scout
7.8
HubSpot Service Hub
10.0

Features

Ticket and Case Management
Workflow
HappyFox
8.7
Help Scout
8.3
HubSpot Service Hub
8.7
Response Automation
HappyFox
8.9
Help Scout
8.4
HubSpot Service Hub
9.0
SLA Management
HappyFox
8.6
Help Scout
Not enough data available
HubSpot Service Hub
Not enough data available
Attachments/Screencasts
HappyFox
8.4
Help Scout
8.5
HubSpot Service Hub
7.0
Ticket Collaboration
HappyFox
8.9
Help Scout
8.8
HubSpot Service Hub
Not enough data available
Ticket creation user experience
HappyFox
9.2
Help Scout
9.1
HubSpot Service Hub
Not enough data available
Ticket response user experience
HappyFox
9.0
Help Scout
9.3
HubSpot Service Hub
Not enough data available
Knowledge Share
Knowledge Base
HappyFox
8.5
Help Scout
8.7
HubSpot Service Hub
8.3
Searchable Articles
HappyFox
8.8
Help Scout
7.9
HubSpot Service Hub
8.5
Community Forums
HappyFox
Not enough data available
Help Scout
8.3
HubSpot Service Hub
Not enough data available
Interactive FAQs & Forums
HappyFox
Not enough data available
Help Scout
8.0
HubSpot Service Hub
Not enough data available
Interaction
Web Portals
HappyFox
7.4
Help Scout
8.8
HubSpot Service Hub
Not enough data available
Forum to Reponse
HappyFox
8.1
Help Scout
8.1
HubSpot Service Hub
Not enough data available
Tickets and Tagging
HappyFox
9.3
Help Scout
8.7
HubSpot Service Hub
Not enough data available
Live Chat
HappyFox
8.1
Help Scout
6.5
HubSpot Service Hub
Not enough data available
Communication Channels
Customer Portal
HappyFox
9.0
Help Scout
9.0
HubSpot Service Hub
Not enough data available
Email to Case
HappyFox
9.1
Help Scout
9.2
HubSpot Service Hub
9.0
Chat/Live Support
HappyFox
8.8
Help Scout
6.9
HubSpot Service Hub
Not enough data available
Social Integration
HappyFox
8.4
Help Scout
8.0
HubSpot Service Hub
Not enough data available
Call Center
Make, Receive, and Record Calls
HappyFox
Not enough data available
Help Scout
Not enough data available
HubSpot Service Hub
Not enough data available
Customer and Contacts Database
HappyFox
8.3
Help Scout
7.7
HubSpot Service Hub
Not enough data available
Products and Version Tracking
HappyFox
8.6
Help Scout
Not enough data available
HubSpot Service Hub
Not enough data available
Call Scripting
HappyFox
Not enough data available
Help Scout
Not enough data available
HubSpot Service Hub
Not enough data available
Interactive Voice Response (IVR)
HappyFox
Not enough data available
Help Scout
Not enough data available
HubSpot Service Hub
Not enough data available
Self Service/Community
Forums
HappyFox
8.0
Help Scout
Not enough data available
HubSpot Service Hub
Not enough data available
Knowledge Base
HappyFox
8.4
Help Scout
8.4
HubSpot Service Hub
8.0
Ideas/Feedback
HappyFox
8.6
Help Scout
9.2
HubSpot Service Hub
Not enough data available
Q&A
HappyFox
8.7
Help Scout
9.7
HubSpot Service Hub
Not enough data available
Reporting & Analytics
Social Monitoring
HappyFox
Not enough data available
Help Scout
Not enough data available
HubSpot Service Hub
Not enough data available
Reporting
HappyFox
8.3
Help Scout
8.1
HubSpot Service Hub
8.7
Dashboards
HappyFox
8.6
Help Scout
8.3
HubSpot Service Hub
9.0
Platform
ITIL Compliance
HappyFox
9.1
Help Scout
Not enough data available
HubSpot Service Hub
Not enough data available
Mobile User Support
HappyFox
7.3
Help Scout
Not enough data available
HubSpot Service Hub
Not enough data available
Customization
HappyFox
8.3
Help Scout
7.6
HubSpot Service Hub
Not enough data available
User, Role, and Access Management
HappyFox
8.7
Help Scout
8.5
HubSpot Service Hub
Not enough data available
Internationalization
HappyFox
9.1
Help Scout
8.2
HubSpot Service Hub
Not enough data available
Performance & Reliability
HappyFox
9.2
Help Scout
9.4
HubSpot Service Hub
Not enough data available
Integration APIs
HappyFox
8.9
Help Scout
8.4
HubSpot Service Hub
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
45.9%
55.9%
61.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.8%
39.2%
33.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.3%
4.9%
5.6%
HappyFox
Small-Business
45.9%
Mid-Market
38.8%
Enterprise
15.3%
Help Scout
Small-Business
55.9%
Mid-Market
39.2%
Enterprise
4.9%
HubSpot Service Hub
Small-Business
61.1%
Mid-Market
33.3%
Enterprise
5.6%

Reviewers' Industry

 
Information Technology and Services
14.0%
Computer Software
23.0%
Marketing and Advertising
28.0%
 
Computer Software
12.1%
Internet
17.5%
Telecommunications
8.0%
 
Higher Education
6.4%
Information Technology and Services
7.7%
Mechanical or Industrial Engineering
8.0%
 
Real Estate
3.8%
Marketing and Advertising
6.0%
Legal Services
8.0%
 
Education Management
3.8%
Hospital & Health Care
4.9%
Primary/Secondary Education
4.0%
 
Other
59.9%
Other
41.0%
Other
44.0%
HappyFox
Information Technology and Services
14.0%
Computer Software
12.1%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.9%
Help Scout
Computer Software
23.0%
Internet
17.5%
Information Technology and Services
7.7%
Marketing and Advertising
6.0%
Hospital & Health Care
4.9%
Other
41.0%
HubSpot Service Hub
Marketing and Advertising
28.0%
Telecommunications
8.0%
Mechanical or Industrial Engineering
8.0%
Legal Services
8.0%
Primary/Secondary Education
4.0%
Other
44.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

G2 User in Higher Education

Easy to use, intuitive, and easy to share Solutions and resolve issues.

Most Helpful Critical Review
Most Helpful Critical Review
Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

Erin M.
Administrator

HelpScout's formatting tools in their articles are unreliable. There are times when formatting does not save correctly and items that have been bolded or italicized do not save as such.

G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

 
HappyFox
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Erin M.
Administrator

HelpScout's formatting tools in their articles are unreliable. There are times when formatting does not save correctly and items that have been bolded or italicized do not save as such.

HubSpot Service Hub
Most Helpful Favorable Review
G2 User in Higher Education

Easy to use, intuitive, and easy to share Solutions and resolve issues.

Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Screenshots

 
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Downloads

 No downloads providedNo downloads providedNo downloads provided
HappyFox
No downloads provided
Help Scout
No downloads provided
HubSpot Service Hub
No downloads provided
Ask HappyFox a QuestionContact HappyFoxAsk Help Scout a QuestionContact Help ScoutAsk Service Hub a QuestionContact Service Hub