Compare HappyFox, Freshdesk, and Zoho Desk

Pricing

 
Mighty
$29
per staff / month
Sprout
Free
for UNLIMITED agents
FREE
$0
/agent/month
 
Fantastic
$49
per staff / month
Blossom
$19
/ agent / month billed annually
PROFESSIONAL
$12
/agent/month
 
Enterprise
$69
per staff / month
Garden
$35
/ agent / month billed annually
ENTERPRISE
$25
/agent/month
 
Enterprise Plus
$89
per staff / month
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial Unavailable
Free Trial
Free Trial
HappyFox
Mighty
$29per staff / month
Fantastic
$49per staff / month
Enterprise
$69per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
8.5
8.7
Ease of Use
Ease of Use
9.3
8.8
8.5
Ease of Setup
Ease of Setup
8.9
8.6
8.1
Ease of Admin
Ease of Admin
9.1
8.7
8.4
Quality of Support
Quality of Support
9.2
8.9
8.2
Ease of Doing Business With
Ease of Doing Business With
9.3
8.9
8.5
Product Direction (% positive)
Product Direction (% positive)
9.2
8.7
8.7
Meets Requirements
HappyFox
8.9
Freshdesk
8.5
Zoho Desk
8.7
Ease of Use
HappyFox
9.3
Freshdesk
8.8
Zoho Desk
8.5
Ease of Setup
HappyFox
8.9
Freshdesk
8.6
Zoho Desk
8.1
Ease of Admin
HappyFox
9.1
Freshdesk
8.7
Zoho Desk
8.4
Quality of Support
HappyFox
9.2
Freshdesk
8.9
Zoho Desk
8.2
Ease of Doing Business With
HappyFox
9.3
Freshdesk
8.9
Zoho Desk
8.5
Product Direction (% positive)
HappyFox
9.2
Freshdesk
8.7
Zoho Desk
8.7

Features

Ticket and Case Management
Ticket creation user experience
HappyFox
9.2
Freshdesk
8.9
Zoho Desk
8.7
Ticket response user experience
HappyFox
9.1
Freshdesk
8.8
Zoho Desk
8.5
Workflow
HappyFox
8.8
Freshdesk
8.4
Zoho Desk
8.2
Response Automation
HappyFox
8.9
Freshdesk
8.5
Zoho Desk
8.4
SLA Management
HappyFox
8.6
Freshdesk
8.2
Zoho Desk
8.3
Attachments/Screencasts
HappyFox
8.4
Freshdesk
8.4
Zoho Desk
8.3
Ticket Collaboration
HappyFox
8.9
Freshdesk
8.6
Zoho Desk
8.6
Knowledge Share
Knowledge Base
HappyFox
8.6
Freshdesk
8.8
Zoho Desk
8.7
Searchable Articles
HappyFox
8.9
Freshdesk
8.6
Zoho Desk
8.7
Community Forums
HappyFox
Not enough data available
Freshdesk
8.5
Zoho Desk
8.4
Interactive FAQs & Forums
HappyFox
Not enough data available
Freshdesk
8.5
Zoho Desk
8.6
Communication
Pop-up Chat
HappyFox
8.8
Freshdesk
9.1
Zoho Desk
9.0
Notifications
HappyFox
9.1
Freshdesk
8.8
Zoho Desk
8.9
Targeted Emails
HappyFox
7.6
Freshdesk
9.0
Zoho Desk
8.9
In-App Messaging
HappyFox
9.3
Freshdesk
Not enough data available
Zoho Desk
8.9
Interaction
Web Portals
HappyFox
7.7
Freshdesk
7.2
Zoho Desk
8.6
Forum to Reponse
HappyFox
8.2
Freshdesk
8.5
Zoho Desk
8.5
Tickets and Tagging
HappyFox
9.4
Freshdesk
8.8
Zoho Desk
8.8
Live Chat
HappyFox
8.1
Freshdesk
8.8
Zoho Desk
8.7
Internal Use
Customization
HappyFox
8.3
Freshdesk
8.0
Zoho Desk
8.3
Conversation Archiving
HappyFox
7.8
Freshdesk
Not enough data available
Zoho Desk
9.0
Lead Development
HappyFox
8.5
Freshdesk
Not enough data available
Zoho Desk
9.0
Knowledge Base
HappyFox
8.2
Freshdesk
8.9
Zoho Desk
8.8
Team Inbox
HappyFox
8.5
Freshdesk
8.9
Zoho Desk
8.8
Customer Profiles
HappyFox
8.5
Freshdesk
8.7
Zoho Desk
8.8
Communication Channels
Customer Portal
HappyFox
9.0
Freshdesk
8.6
Zoho Desk
8.4
Email to Case
HappyFox
9.2
Freshdesk
8.9
Zoho Desk
8.7
Chat/Live Support
HappyFox
8.9
Freshdesk
8.5
Zoho Desk
8.5
Social Integration
HappyFox
8.5
Freshdesk
8.3
Zoho Desk
8.5
Call Center
Make, Receive, and Record Calls
HappyFox
Not enough data available
Freshdesk
8.3
Zoho Desk
8.4
Customer and Contacts Database
HappyFox
8.5
Freshdesk
8.0
Zoho Desk
8.3
Products and Version Tracking
HappyFox
8.6
Freshdesk
8.3
Zoho Desk
8.4
Call Scripting
HappyFox
Not enough data available
Freshdesk
8.2
Zoho Desk
8.3
Interactive Voice Response (IVR)
HappyFox
Not enough data available
Freshdesk
8.4
Zoho Desk
8.3
Self Service/Community
Forums
HappyFox
8.1
Freshdesk
8.3
Zoho Desk
8.3
Knowledge Base
HappyFox
8.4
Freshdesk
8.5
Zoho Desk
8.4
Ideas/Feedback
HappyFox
8.7
Freshdesk
8.4
Zoho Desk
8.4
Q&A
HappyFox
8.7
Freshdesk
8.6
Zoho Desk
8.5
Reporting & Analytics
Social Monitoring
HappyFox
8.3
Freshdesk
8.3
Zoho Desk
8.5
Reporting
HappyFox
8.4
Freshdesk
7.9
Zoho Desk
8.3
Dashboards
HappyFox
8.6
Freshdesk
8.2
Zoho Desk
8.5
Platform
Mobile User Support
HappyFox
7.5
Freshdesk
8.1
Zoho Desk
8.4
ITIL Compliance
HappyFox
9.1
Freshdesk
8.3
Zoho Desk
8.5
Customization
HappyFox
8.3
Freshdesk
8.0
Zoho Desk
8.3
User, Role, and Access Management
HappyFox
8.7
Freshdesk
8.5
Zoho Desk
8.5
Internationalization
HappyFox
9.2
Freshdesk
8.1
Zoho Desk
8.2
Performance & Reliability
HappyFox
9.2
Freshdesk
8.8
Zoho Desk
8.7
Integration APIs
HappyFox
8.9
Freshdesk
8.2
Zoho Desk
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
45.5%
52.5%
70.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
39.4%
36.6%
23.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.2%
10.9%
5.7%
HappyFox
Small-Business
45.5%
Mid-Market
39.4%
Enterprise
15.2%
Freshdesk
Small-Business
52.5%
Mid-Market
36.6%
Enterprise
10.9%
Zoho Desk
Small-Business
70.5%
Mid-Market
23.9%
Enterprise
5.7%

Reviewers' Industry

 
Information Technology and Services
14.6%
Information Technology and Services
20.4%
Information Technology and Services
23.4%
 
Computer Software
12.0%
Computer Software
13.9%
Computer Software
10.5%
 
Higher Education
6.3%
Internet
5.8%
Telecommunications
3.9%
 
Real Estate
3.8%
Education Management
3.7%
Internet
3.9%
 
Education Management
3.8%
E-Learning
3.4%
Marketing and Advertising
3.8%
 
Other
59.5%
Other
52.8%
Other
54.5%
HappyFox
Information Technology and Services
14.6%
Computer Software
12.0%
Higher Education
6.3%
Real Estate
3.8%
Education Management
3.8%
Other
59.5%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.8%
Education Management
3.7%
E-Learning
3.4%
Other
52.8%
Zoho Desk
Information Technology and Services
23.4%
Computer Software
10.5%
Telecommunications
3.9%
Internet
3.9%
Marketing and Advertising
3.8%
Other
54.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

G2 User in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Most Helpful Critical Review
Most Helpful Critical Review
Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
HappyFox
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Zoho Desk
Most Helpful Favorable Review
G2 User in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Most Helpful Critical Review
G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Screenshots

 
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Videos

 No videos provided
HappyFox
No videos provided
Freshdesk
Zoho Desk

Downloads

HappyFox
No downloads provided
Zoho Desk
No downloads provided
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