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Compare HappyFox, Freshdesk, and Zendesk Support

Pricing

 
Mighty
$29
per staff / month
Sprout
Free
for UNLIMITED agents
Essential
$5
/month
 
Enterprise
$69
per staff / month
Blossom
$19
/ agent / month billed annually
Team
$19
/month
 
Fantastic
$49
per staff / month
Garden
$35
/ agent / month billed annually
Professional
$49
/month
 
Enterprise Plus
$89
per staff / month
Estate
$49
/ agent / month billed annually
Enterprise
$99
/month
 
Forest
$89
/ agent / month billed annually
 
Free Trial Unavailable
Free Trial
Free Trial
HappyFox
Mighty
$29per staff / month
Enterprise
$69per staff / month
Fantastic
$49per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
8.5
8.7
Ease of Use
Ease of Use
9.3
8.8
8.6
Ease of Setup
Ease of Setup
8.9
8.6
8.2
Ease of Admin
Ease of Admin
9.1
8.7
8.3
Quality of Support
Quality of Support
9.2
8.9
8.3
Ease of Doing Business With
Ease of Doing Business With
9.3
8.8
8.4
Product Direction (% positive)
Product Direction (% positive)
9.3
8.6
7.6
Meets Requirements
HappyFox
8.9
Freshdesk
8.5
Zendesk Support
8.7
Ease of Use
HappyFox
9.3
Freshdesk
8.8
Zendesk Support
8.6
Ease of Setup
HappyFox
8.9
Freshdesk
8.6
Zendesk Support
8.2
Ease of Admin
HappyFox
9.1
Freshdesk
8.7
Zendesk Support
8.3
Quality of Support
HappyFox
9.2
Freshdesk
8.9
Zendesk Support
8.3
Ease of Doing Business With
HappyFox
9.3
Freshdesk
8.8
Zendesk Support
8.4
Product Direction (% positive)
HappyFox
9.3
Freshdesk
8.6
Zendesk Support
7.6

Features

Ticket and Case Management
Workflow
HappyFox
8.8
Freshdesk
8.4
Zendesk Support
8.5
Response Automation
HappyFox
8.9
Freshdesk
8.5
Zendesk Support
8.4
SLA Management
HappyFox
8.6
Freshdesk
8.2
Zendesk Support
8.1
Attachments/Screencasts
HappyFox
8.4
Freshdesk
8.4
Zendesk Support
8.4
Ticket Collaboration
HappyFox
8.9
Freshdesk
8.6
Zendesk Support
8.6
Ticket creation user experience
HappyFox
9.2
Freshdesk
8.9
Zendesk Support
8.9
Ticket response user experience
HappyFox
9.1
Freshdesk
8.8
Zendesk Support
8.7
Knowledge Share
Knowledge Base
HappyFox
8.5
Freshdesk
8.8
Zendesk Support
8.6
Searchable Articles
HappyFox
8.8
Freshdesk
8.6
Zendesk Support
8.6
Community Forums
HappyFox
Not enough data available
Freshdesk
8.4
Zendesk Support
8.2
Interactive FAQs & Forums
HappyFox
Not enough data available
Freshdesk
8.5
Zendesk Support
8.2
Interaction
Web Portals
HappyFox
7.2
Freshdesk
7.2
Zendesk Support
8.6
Forum to Reponse
HappyFox
8.1
Freshdesk
8.5
Zendesk Support
8.5
Tickets and Tagging
HappyFox
9.3
Freshdesk
8.8
Zendesk Support
8.9
Live Chat
HappyFox
8.1
Freshdesk
8.8
Zendesk Support
8.6
Communication Channels
Customer Portal
HappyFox
8.9
Freshdesk
8.6
Zendesk Support
8.5
Email to Case
HappyFox
9.1
Freshdesk
9.0
Zendesk Support
8.8
Chat/Live Support
HappyFox
8.8
Freshdesk
8.5
Zendesk Support
8.4
Social Integration
HappyFox
8.4
Freshdesk
8.2
Zendesk Support
8.1
Call Center
Make, Receive, and Record Calls
HappyFox
Not enough data available
Freshdesk
8.3
Zendesk Support
8.1
Customer and Contacts Database
HappyFox
8.1
Freshdesk
8.0
Zendesk Support
8.2
Products and Version Tracking
HappyFox
8.3
Freshdesk
8.2
Zendesk Support
8.2
Call Scripting
HappyFox
Not enough data available
Freshdesk
8.2
Zendesk Support
7.9
Interactive Voice Response (IVR)
HappyFox
Not enough data available
Freshdesk
8.4
Zendesk Support
7.8
Self Service/Community
Forums
HappyFox
8.0
Freshdesk
8.3
Zendesk Support
8.0
Knowledge Base
HappyFox
8.4
Freshdesk
8.5
Zendesk Support
8.4
Ideas/Feedback
HappyFox
8.5
Freshdesk
8.4
Zendesk Support
8.1
Q&A
HappyFox
8.6
Freshdesk
8.6
Zendesk Support
8.2
Reporting & Analytics
Social Monitoring
HappyFox
Not enough data available
Freshdesk
8.2
Zendesk Support
8.0
Reporting
HappyFox
8.3
Freshdesk
7.8
Zendesk Support
8.0
Dashboards
HappyFox
8.5
Freshdesk
8.2
Zendesk Support
8.1
Platform
ITIL Compliance
HappyFox
9.1
Freshdesk
8.3
Zendesk Support
8.2
Mobile User Support
HappyFox
7.3
Freshdesk
8.1
Zendesk Support
8.1
Customization
HappyFox
8.3
Freshdesk
8.0
Zendesk Support
8.0
User, Role, and Access Management
HappyFox
8.7
Freshdesk
8.5
Zendesk Support
8.3
Internationalization
HappyFox
9.1
Freshdesk
8.1
Zendesk Support
8.2
Performance & Reliability
HappyFox
9.2
Freshdesk
8.8
Zendesk Support
8.5
Integration APIs
HappyFox
8.9
Freshdesk
8.2
Zendesk Support
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
46.4%
52.7%
38.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.1%
36.4%
44.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.5%
10.9%
16.7%
HappyFox
Small-Business
46.4%
Mid-Market
38.1%
Enterprise
15.5%
Freshdesk
Small-Business
52.7%
Mid-Market
36.4%
Enterprise
10.9%
Zendesk Support
Small-Business
38.5%
Mid-Market
44.8%
Enterprise
16.7%

Reviewers' Industry

 
Information Technology and Services
14.1%
Information Technology and Services
20.4%
Computer Software
17.8%
 
Computer Software
12.2%
Computer Software
13.9%
Information Technology and Services
15.3%
 
Higher Education
6.4%
Internet
5.9%
Internet
10.0%
 
Real Estate
3.8%
Education Management
3.7%
Marketing and Advertising
4.8%
 
Education Management
3.8%
E-Learning
3.4%
Retail
3.5%
 
Other
59.6%
Other
52.7%
Other
48.7%
HappyFox
Information Technology and Services
14.1%
Computer Software
12.2%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.6%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%
Zendesk Support
Computer Software
17.8%
Information Technology and Services
15.3%
Internet
10.0%
Marketing and Advertising
4.8%
Retail
3.5%
Other
48.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Computer Software

Navigation from ticket to ticket. Sometimes a bit slow to process.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
HappyFox
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
G2 User in Computer Software

Navigation from ticket to ticket. Sometimes a bit slow to process.

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
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Videos

 No videos provided
No videos provided
HappyFox
No videos provided
Freshdesk
Zendesk Support
No videos provided

Downloads

HappyFox
No downloads provided
Zendesk Support
No downloads provided
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