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Compare HappyFox, Freshdesk, and TeamSupport

Pricing

 
Mighty
$29
per staff / month
Sprout
Free
for UNLIMITED agents
Support Desk
$50
/ agent / month billed annually
 
Enterprise
$69
per staff / month
Blossom
$19
/ agent / month billed annually
Enterprise
$65
/ agent / month billed annually
 
Fantastic
$49
per staff / month
Garden
$35
/ agent / month billed annually
Private Cloud
Custom
Contact Us for Pricing
 
Enterprise Plus
$89
per staff / month
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial Unavailable
Free Trial
Free Trial
HappyFox
Mighty
$29per staff / month
Enterprise
$69per staff / month
Fantastic
$49per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
8.5
8.6
Ease of Use
Ease of Use
9.3
8.8
8.6
Ease of Setup
Ease of Setup
8.9
8.6
8.3
Ease of Admin
Ease of Admin
9.1
8.7
8.7
Quality of Support
Quality of Support
9.2
8.9
8.8
Ease of Doing Business With
Ease of Doing Business With
9.3
8.8
9.2
Product Direction (% positive)
Product Direction (% positive)
9.2
8.6
9.0
Meets Requirements
HappyFox
8.9
Freshdesk
8.5
TeamSupport
8.6
Ease of Use
HappyFox
9.3
Freshdesk
8.8
TeamSupport
8.6
Ease of Setup
HappyFox
8.9
Freshdesk
8.6
TeamSupport
8.3
Ease of Admin
HappyFox
9.1
Freshdesk
8.7
TeamSupport
8.7
Quality of Support
HappyFox
9.2
Freshdesk
8.9
TeamSupport
8.8
Ease of Doing Business With
HappyFox
9.3
Freshdesk
8.8
TeamSupport
9.2
Product Direction (% positive)
HappyFox
9.2
Freshdesk
8.6
TeamSupport
9.0

Features

Ticket and Case Management
Workflow
HappyFox
8.7
Freshdesk
8.4
TeamSupport
8.4
Response Automation
HappyFox
8.9
Freshdesk
8.5
TeamSupport
8.5
SLA Management
HappyFox
8.6
Freshdesk
8.2
TeamSupport
8.4
Attachments/Screencasts
HappyFox
8.4
Freshdesk
8.4
TeamSupport
8.6
Ticket Collaboration
HappyFox
8.9
Freshdesk
8.6
TeamSupport
8.8
Ticket creation user experience
HappyFox
9.2
Freshdesk
8.9
TeamSupport
8.9
Ticket response user experience
HappyFox
9.0
Freshdesk
8.8
TeamSupport
8.8
Knowledge Share
Knowledge Base
HappyFox
8.5
Freshdesk
8.8
TeamSupport
8.3
Searchable Articles
HappyFox
8.8
Freshdesk
8.6
TeamSupport
8.3
Community Forums
HappyFox
Not enough data available
Freshdesk
8.4
TeamSupport
8.1
Interactive FAQs & Forums
HappyFox
Not enough data available
Freshdesk
8.5
TeamSupport
8.3
Interaction
Web Portals
HappyFox
7.4
Freshdesk
7.2
TeamSupport
8.7
Forum to Reponse
HappyFox
8.1
Freshdesk
8.5
TeamSupport
8.4
Tickets and Tagging
HappyFox
9.3
Freshdesk
8.8
TeamSupport
8.8
Live Chat
HappyFox
8.1
Freshdesk
8.8
TeamSupport
8.4
Communication Channels
Customer Portal
HappyFox
9.0
Freshdesk
8.6
TeamSupport
8.4
Email to Case
HappyFox
9.1
Freshdesk
9.0
TeamSupport
8.9
Chat/Live Support
HappyFox
8.8
Freshdesk
8.5
TeamSupport
8.4
Social Integration
HappyFox
8.4
Freshdesk
8.2
TeamSupport
8.4
Call Center
Make, Receive, and Record Calls
HappyFox
Not enough data available
Freshdesk
8.3
TeamSupport
8.0
Customer and Contacts Database
HappyFox
8.3
Freshdesk
8.0
TeamSupport
8.6
Products and Version Tracking
HappyFox
8.6
Freshdesk
8.2
TeamSupport
8.6
Call Scripting
HappyFox
Not enough data available
Freshdesk
8.2
TeamSupport
Not enough data available
Interactive Voice Response (IVR)
HappyFox
Not enough data available
Freshdesk
8.4
TeamSupport
Not enough data available
Self Service/Community
Forums
HappyFox
8.0
Freshdesk
8.3
TeamSupport
8.3
Knowledge Base
HappyFox
8.4
Freshdesk
8.5
TeamSupport
8.4
Ideas/Feedback
HappyFox
8.6
Freshdesk
8.4
TeamSupport
8.4
Q&A
HappyFox
8.7
Freshdesk
8.6
TeamSupport
8.5
Reporting & Analytics
Social Monitoring
HappyFox
Not enough data available
Freshdesk
8.2
TeamSupport
Not enough data available
Reporting
HappyFox
8.3
Freshdesk
7.8
TeamSupport
8.3
Dashboards
HappyFox
8.6
Freshdesk
8.2
TeamSupport
8.6
Platform
ITIL Compliance
HappyFox
9.1
Freshdesk
8.3
TeamSupport
Not enough data available
Mobile User Support
HappyFox
7.3
Freshdesk
8.1
TeamSupport
7.4
Customization
HappyFox
8.3
Freshdesk
8.0
TeamSupport
8.5
User, Role, and Access Management
HappyFox
8.7
Freshdesk
8.5
TeamSupport
8.7
Internationalization
HappyFox
9.1
Freshdesk
8.1
TeamSupport
7.9
Performance & Reliability
HappyFox
9.2
Freshdesk
8.8
TeamSupport
8.7
Integration APIs
HappyFox
8.9
Freshdesk
8.2
TeamSupport
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
45.9%
52.7%
40.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.8%
36.4%
47.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.3%
10.9%
11.8%
HappyFox
Small-Business
45.9%
Mid-Market
38.8%
Enterprise
15.3%
Freshdesk
Small-Business
52.7%
Mid-Market
36.4%
Enterprise
10.9%
TeamSupport
Small-Business
40.8%
Mid-Market
47.4%
Enterprise
11.8%

Reviewers' Industry

 
Information Technology and Services
14.0%
Information Technology and Services
20.4%
Computer Software
26.6%
 
Computer Software
12.1%
Computer Software
14.0%
Information Technology and Services
21.0%
 
Higher Education
6.4%
Internet
5.9%
Internet
5.6%
 
Real Estate
3.8%
Education Management
3.7%
Financial Services
4.4%
 
Education Management
3.8%
E-Learning
3.4%
Hospitality
3.7%
 
Other
59.9%
Other
52.7%
Other
38.6%
HappyFox
Information Technology and Services
14.0%
Computer Software
12.1%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.9%
Freshdesk
Information Technology and Services
20.4%
Computer Software
14.0%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%
TeamSupport
Computer Software
26.6%
Information Technology and Services
21.0%
Internet
5.6%
Financial Services
4.4%
Hospitality
3.7%
Other
38.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

D R.
User

Team support often has slowness issues, and will sometimes freeze, causing my teammates and me to lose responses we're typing. Also, sometimes when customers replied, the ticket would not get bolded or indicate to me that there was a response. I also...

 
HappyFox
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
G2 User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
D R.
User

Team support often has slowness issues, and will sometimes freeze, causing my teammates and me to lose responses we're typing. Also, sometimes when customers replied, the ticket would not get bolded or indicate to me that there was a response. I also...

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Videos

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TeamSupport: The Customer Support Solution Built for B2B Help Desks

HappyFox
No videos provided
Freshdesk
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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