Compare HappyFox vs Freshdesk

See this
comparison of HappyFox vs. Freshdesk
based on data from user reviews. HappyFox rates 4.6/5 stars with 112 reviews. Freshdesk rates 4.4/5 stars with 2,140 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Mighty
$29
per staff / month
Sprout
Free
for UNLIMITED agents
 
Enterprise
$69
per staff / month
Blossom
$19
/ agent / month billed annually
 
Fantastic
$49
per staff / month
Garden
$35
/ agent / month billed annually
 
Enterprise Plus
$89
per staff / month
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial Unavailable
Free Trial
HappyFox
Mighty
$29per staff / month
Enterprise
$69per staff / month
Fantastic
$49per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
8.5
Ease of Use
Ease of Use
9.3
8.8
Ease of Setup
Ease of Setup
8.9
8.6
Ease of Admin
Ease of Admin
9.1
8.7
Quality of Support
Quality of Support
9.2
8.9
Ease of Doing Business With
Ease of Doing Business With
9.3
8.8
Product Direction (% positive)
Product Direction (% positive)
9.2
8.7
Meets Requirements
HappyFox
8.9
Freshdesk
8.5
Ease of Use
HappyFox
9.3
Freshdesk
8.8
Ease of Setup
HappyFox
8.9
Freshdesk
8.6
Ease of Admin
HappyFox
9.1
Freshdesk
8.7
Quality of Support
HappyFox
9.2
Freshdesk
8.9
Ease of Doing Business With
HappyFox
9.3
Freshdesk
8.8
Product Direction (% positive)
HappyFox
9.2
Freshdesk
8.7

Features

Ticket and Case Management
Ticket creation user experience
HappyFox
9.2
Freshdesk
8.9
Ticket response user experience
HappyFox
9.1
Freshdesk
8.8
Workflow
HappyFox
8.8
Freshdesk
8.4
Response Automation
HappyFox
8.9
Freshdesk
8.4
SLA Management
HappyFox
8.6
Freshdesk
8.2
Attachments/Screencasts
HappyFox
8.4
Freshdesk
8.4
Ticket Collaboration
HappyFox
8.9
Freshdesk
8.6
Knowledge Share
Knowledge Base
HappyFox
8.6
Freshdesk
8.8
Searchable Articles
HappyFox
8.9
Freshdesk
8.6
Community Forums
HappyFox
Not enough data available
Freshdesk
8.5
Interactive FAQs & Forums
HappyFox
Not enough data available
Freshdesk
8.5
Communication
Pop-up Chat
HappyFox
8.8
Freshdesk
9.1
Notifications
HappyFox
9.1
Freshdesk
8.8
Targeted Emails
HappyFox
7.6
Freshdesk
9.0
In-App Messaging
HappyFox
9.3
Freshdesk
Not enough data available
Interaction
Web Portals
HappyFox
7.7
Freshdesk
7.2
Forum to Reponse
HappyFox
8.2
Freshdesk
8.5
Tickets and Tagging
HappyFox
9.4
Freshdesk
8.8
Live Chat
HappyFox
8.1
Freshdesk
8.8
Internal Use
Customization
HappyFox
8.3
Freshdesk
8.0
Conversation Archiving
HappyFox
7.8
Freshdesk
Not enough data available
Lead Development
HappyFox
8.5
Freshdesk
Not enough data available
Knowledge Base
HappyFox
8.2
Freshdesk
8.9
Team Inbox
HappyFox
8.5
Freshdesk
8.9
Customer Profiles
HappyFox
8.5
Freshdesk
8.6
Communication Channels
Customer Portal
HappyFox
9.0
Freshdesk
8.6
Email to Case
HappyFox
9.2
Freshdesk
8.9
Chat/Live Support
HappyFox
8.9
Freshdesk
8.5
Social Integration
HappyFox
8.5
Freshdesk
8.3
Call Center
Make, Receive, and Record Calls
HappyFox
Not enough data available
Freshdesk
8.3
Customer and Contacts Database
HappyFox
8.5
Freshdesk
8.0
Products and Version Tracking
HappyFox
8.6
Freshdesk
8.3
Call Scripting
HappyFox
Not enough data available
Freshdesk
8.2
Interactive Voice Response (IVR)
HappyFox
Not enough data available
Freshdesk
8.4
Self Service/Community
Forums
HappyFox
8.1
Freshdesk
8.3
Knowledge Base
HappyFox
8.4
Freshdesk
8.5
Ideas/Feedback
HappyFox
8.7
Freshdesk
8.4
Q&A
HappyFox
8.7
Freshdesk
8.6
Reporting & Analytics
Social Monitoring
HappyFox
8.3
Freshdesk
8.3
Reporting
HappyFox
8.4
Freshdesk
7.9
Dashboards
HappyFox
8.6
Freshdesk
8.2
Platform
Mobile User Support
HappyFox
7.5
Freshdesk
8.1
ITIL Compliance
HappyFox
9.1
Freshdesk
8.3
Customization
HappyFox
8.3
Freshdesk
8.0
User, Role, and Access Management
HappyFox
8.7
Freshdesk
8.5
Internationalization
HappyFox
9.2
Freshdesk
8.1
Performance & Reliability
HappyFox
9.2
Freshdesk
8.8
Integration APIs
HappyFox
8.9
Freshdesk
8.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
45.5%
52.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
39.4%
36.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.2%
10.9%
HappyFox
Small-Business
45.5%
Mid-Market
39.4%
Enterprise
15.2%
Freshdesk
Small-Business
52.4%
Mid-Market
36.7%
Enterprise
10.9%

Reviewers' Industry

 
Information Technology and Services
14.6%
Information Technology and Services
20.4%
 
Computer Software
12.0%
Computer Software
13.9%
 
Higher Education
6.3%
Internet
5.8%
 
Real Estate
3.8%
Education Management
3.7%
 
Education Management
3.8%
E-Learning
3.4%
 
Other
59.5%
Other
52.9%
HappyFox
Information Technology and Services
14.6%
Computer Software
12.0%
Higher Education
6.3%
Real Estate
3.8%
Education Management
3.8%
Other
59.5%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.8%
Education Management
3.7%
E-Learning
3.4%
Other
52.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Marketing and Advertising

The way to create new tickets is a bit frustrating.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
HappyFox
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
G2 User in Marketing and Advertising

The way to create new tickets is a bit frustrating.

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

 
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Videos

 No videos provided
HappyFox
No videos provided
Freshdesk
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