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Compare HappyFox Help Desk and ZaZaChat

See this
side-by-side comparison of HappyFox Help Desk vs. ZaZaChat
based on preference data from user reviews. HappyFox Help Desk rates 4.5/5 stars with 119 reviews. By contrast, ZaZaChat rates 4.1/5 stars with 12 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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HappyFox Help Desk
HappyFox Help Desk
(119)
4.5 out of 5
HappyFox Help Desk
Optimized for quick response
ZaZaChat
ZaZaChat
(12)
4.1 out of 5
ZaZaChat
Star Rating
HappyFox Help Desk
HappyFox Help Desk
ZaZaChat
ZaZaChat
Market Segments
HappyFox Help Desk
HappyFox Help Desk
Small-Business (45.8% of reviews)
ZaZaChat
ZaZaChat
Mid-Market (50.0% of reviews)
Entry Level Price
HappyFox Help Desk
HappyFox Help Desk
$29/agent /mo
ZaZaChat
ZaZaChat
No pricing information available

HappyFox Help Desk vs ZaZaChat

  • Reviewers felt that HappyFox Help Desk meets the needs of their business better than ZaZaChat.
  • When comparing quality of ongoing product support, reviewers felt that HappyFox Help Desk is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of HappyFox Help Desk over ZaZaChat.
Categories
Shared Categories
HappyFox Help Desk
HappyFox Help Desk
ZaZaChat
ZaZaChat
HappyFox Help Desk and ZaZaChat are categorized as Customer Self-Service and Help Desk
Unique Categories
HappyFox Help Desk
HappyFox Help Desk has no unique categories
ZaZaChat
ZaZaChat is categorized as Live Chat
Pricing
HappyFox Help Desk
HappyFox Help Desk Pricing
Mighty
$29/agent /mo
Enterprise
$69/agent /mo
Fantastic
$49/agent /mo
Enterprise Plus
$89/agent /mo
Unlimited Agents
$1499/mo
Free Trial
ZaZaChat
ZaZaChat Pricing
Free Trial Unavailable
Ratings
Meets Requirements
HappyFox Help Desk
HappyFox Help Desk
8.9
Responses: 111
ZaZaChat
ZaZaChat
8.5
Responses: 11
Ease of Use
HappyFox Help Desk
HappyFox Help Desk
9.3
Responses: 111
ZaZaChat
ZaZaChat
7.9
Responses: 12
Ease of Setup
HappyFox Help Desk
HappyFox Help Desk
8.9
Responses: 82
ZaZaChat
ZaZaChat
Not enough data available
Ease of Admin
HappyFox Help Desk
HappyFox Help Desk
9.1
Responses: 81
ZaZaChat
ZaZaChat
Not enough data available
Quality of Support
HappyFox Help Desk
HappyFox Help Desk
9.2
Responses: 106
ZaZaChat
ZaZaChat
7.4
Responses: 11
Ease of Doing Business With
HappyFox Help Desk
HappyFox Help Desk
9.3
Responses: 78
ZaZaChat
ZaZaChat
Not enough data available
Product Direction (% positive)
HappyFox Help Desk
HappyFox Help Desk
9.3
Responses: 112
ZaZaChat
ZaZaChat
7.9
Responses: 11
Features
Ticket and Case Management
Ticket creation user experience
HappyFox Help Desk
HappyFox Help Desk
9.1
Responses: 63
Verified Feature
ZaZaChat
ZaZaChat
8.1
Responses: 6
Verified Feature
Ticket response user experience
HappyFox Help Desk
HappyFox Help Desk
9.0
Responses: 62
Verified Feature
ZaZaChat
ZaZaChat
7.8
Responses: 6
Verified Feature
Workflow
HappyFox Help Desk
HappyFox Help Desk
8.7
Responses: 56
Verified Feature
ZaZaChat
ZaZaChat
8.3
Responses: 6
Verified Feature
Response Automation
HappyFox Help Desk
HappyFox Help Desk
8.9
Responses: 58
Verified Feature
ZaZaChat
ZaZaChat
7.5
Responses: 6
Verified Feature
SLA Management
HappyFox Help Desk
HappyFox Help Desk
8.7
Responses: 43
Verified Feature
ZaZaChat
ZaZaChat
Feature Not Available
Attachments/Screencasts
HappyFox Help Desk
HappyFox Help Desk
8.4
Responses: 55
Verified Feature
ZaZaChat
ZaZaChat
8.0
Responses: 5
Ticket Collaboration
HappyFox Help Desk
HappyFox Help Desk
8.8
Responses: 53
Verified Feature
ZaZaChat
ZaZaChat
8.3
Responses: 6
Verified Feature
Customer and Contacts Database
HappyFox Help Desk
HappyFox Help Desk
8.3
Responses: 12
Verified Feature
ZaZaChat
ZaZaChat
7.7
Responses: 5
Knowledge Share
Knowledge Base
HappyFox Help Desk
HappyFox Help Desk
8.6
Responses: 23
ZaZaChat
ZaZaChat
9.3
Responses: 5
Searchable Articles
HappyFox Help Desk
HappyFox Help Desk
8.8
Responses: 21
ZaZaChat
ZaZaChat
7.3
Responses: 5
Community Forums
HappyFox Help Desk
HappyFox Help Desk
6.1
Responses: 6
ZaZaChat
ZaZaChat
7.7
Responses: 5
Interactive FAQs & Forums
HappyFox Help Desk
HappyFox Help Desk
6.9
Responses: 6
ZaZaChat
ZaZaChat
7.7
Responses: 5
Interaction
Web Portals
HappyFox Help Desk
HappyFox Help Desk
7.7
Responses: 10
ZaZaChat
ZaZaChat
9.0
Responses: 5
Forum to Reponse
HappyFox Help Desk
HappyFox Help Desk
8.2
Responses: 22
ZaZaChat
ZaZaChat
8.3
Responses: 5
Tickets and Tagging
HappyFox Help Desk
HappyFox Help Desk
9.2
Responses: 28
ZaZaChat
ZaZaChat
7.0
Responses: 5
Live Chat
HappyFox Help Desk
HappyFox Help Desk
7.9
Responses: 17
ZaZaChat
ZaZaChat
9.0
Responses: 5
Communication Channels
Customer Portal
HappyFox Help Desk
HappyFox Help Desk
8.9
Responses: 44
Verified Feature
ZaZaChat
ZaZaChat
8.3
Responses: 6
Verified Feature
Email to Case
HappyFox Help Desk
HappyFox Help Desk
9.1
Responses: 55
Verified Feature
ZaZaChat
ZaZaChat
7.8
Responses: 6
Verified Feature
Chat/Live Support
HappyFox Help Desk
HappyFox Help Desk
8.6
Responses: 22
Verified Feature
ZaZaChat
ZaZaChat
8.1
Responses: 6
Verified Feature
Social Integration
HappyFox Help Desk
HappyFox Help Desk
8.6
Responses: 19
Verified Feature
ZaZaChat
ZaZaChat
Feature Not Available
Voice
HappyFox Help Desk
HappyFox Help Desk
Not enough data available
ZaZaChat
ZaZaChat
8.6
Responses: 6
Verified Feature
Platform
Mobile User Support
HappyFox Help Desk
HappyFox Help Desk
7.2
Responses: 23
Verified Feature
ZaZaChat
ZaZaChat
Not enough data available
Customization
HappyFox Help Desk
HappyFox Help Desk
8.3
Responses: 44
Verified Feature
ZaZaChat
ZaZaChat
Not enough data available
User, Role, and Access Management
HappyFox Help Desk
HappyFox Help Desk
8.7
Responses: 39
Verified Feature
ZaZaChat
ZaZaChat
Not enough data available
Integration
HappyFox Help Desk
HappyFox Help Desk
8.8
Responses: 23
Verified Feature
ZaZaChat
ZaZaChat
Not enough data available
Reporting
HappyFox Help Desk
HappyFox Help Desk
8.3
Responses: 52
Verified Feature
ZaZaChat
ZaZaChat
7.5
Responses: 6
Verified Feature
Dashboards
HappyFox Help Desk
HappyFox Help Desk
8.5
Responses: 50
Verified Feature
ZaZaChat
ZaZaChat
7.8
Responses: 6
Verified Feature
Reviewers' Company Size
Reviewers of HappyFox Help Desk were most often representing companies in the Small-Business segment, while reviewers for ZaZaChat were more commonly in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
HappyFox Help Desk
HappyFox Help Desk
45.8%
ZaZaChat
ZaZaChat
41.7%
Mid-Market
(51-1000 emp.)
HappyFox Help Desk
HappyFox Help Desk
39.3%
ZaZaChat
ZaZaChat
50.0%
Enterprise
(> 1000 emp.)
HappyFox Help Desk
HappyFox Help Desk
15.0%
ZaZaChat
ZaZaChat
8.3%
Reviewers' Industry
HappyFox Help Desk
HappyFox Help Desk Industry
Information Technology and Services
14.7%
Computer Software
10.3%
Higher Education
5.2%
Real Estate
4.3%
Consumer Goods
4.3%
Other
61.2%
ZaZaChat
ZaZaChat Industry
Financial Services
16.7%
Writing and Editing
8.3%
Insurance
8.3%
Information Technology and Services
8.3%
Human Resources
8.3%
Other
50.0%
Reviews
Most Helpful Favorable Review
HappyFox Help Desk
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

ZaZaChat
Jessica H.
User in Biotechnology

Starting out my business on smaller level, I really needed it to get along well with the customer. ZaZaChat helped me with that but also providing me the perfect software to make the support response of my business strong. The best part was I had to make no...

Most Helpful Critical Review
HappyFox Help Desk
GE
Administrator in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

ZaZaChat
GI
User in Writing and Editing

there is nothing to disclike so not much

Discussions
HappyFox Help Desk
HappyFox Help Desk Discussions
Monty the Mongoose crying
HappyFox Help Desk has no discussions with answers
ZaZaChat
ZaZaChat Discussions
Monty the Mongoose crying
ZaZaChat has no discussions with answers
Screenshots
HappyFox Help Desk
HappyFox Help Desk Screenshots
ZaZaChat
ZaZaChat Screenshots
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