Compare HappyFox Help Desk and ZaZaChat
See this
side-by-side comparison of HappyFox Help Desk vs. ZaZaChat
based on preference data from user reviews. HappyFox Help Desk rates 4.5/5 stars with 119 reviews. By contrast, ZaZaChat rates 4.1/5 stars with 12 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 HappyFox Help Desk Optimized for quick response |  ZaZaChat | |
| Star Rating | HappyFox Help Desk | ZaZaChat |
| Market Segments | HappyFox Help Desk Small-Business (45.8% of reviews) | ZaZaChat Mid-Market (50.0% of reviews) |
| Entry Level Price | HappyFox Help Desk $29/agent /mo | ZaZaChat No pricing information available |
HappyFox Help Desk vs ZaZaChat
- Reviewers felt that HappyFox Help Desk meets the needs of their business better than ZaZaChat.
- When comparing quality of ongoing product support, reviewers felt that HappyFox Help Desk is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of HappyFox Help Desk over ZaZaChat.
Categories
Shared Categories
HappyFox Help Desk and ZaZaChat are categorized as Customer Self-Service and Help Desk
Pricing
Mighty
$29/agent /mo
Enterprise
$69/agent /mo
Fantastic
$49/agent /mo
Enterprise Plus
$89/agent /mo
Unlimited Agents
$1499/mo
Free Trial
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Free Trial Unavailable
Ratings
Meets Requirements
HappyFox Help Desk
Responses: 111
ZaZaChat
Responses: 11
Ease of Use
HappyFox Help Desk
Responses: 111
ZaZaChat
Responses: 12
Ease of Setup
HappyFox Help Desk
Responses: 82
ZaZaChat
Not enough data availableEase of Admin
HappyFox Help Desk
Responses: 81
ZaZaChat
Not enough data availableQuality of Support
HappyFox Help Desk
Responses: 106
ZaZaChat
Responses: 11
Ease of Doing Business With
HappyFox Help Desk
Responses: 78
ZaZaChat
Not enough data availableProduct Direction (% positive)
HappyFox Help Desk
Responses: 112
ZaZaChat
Responses: 11
Features
Ticket and Case Management
Ticket creation user experience
HappyFox Help Desk
Responses: 63
Verified Feature
ZaZaChat
Responses: 6
Verified Feature
Ticket response user experience
HappyFox Help Desk
Responses: 62
Verified Feature
ZaZaChat
Responses: 6
Verified Feature
Workflow
HappyFox Help Desk
Responses: 56
Verified Feature
ZaZaChat
Responses: 6
Verified Feature
Response Automation
HappyFox Help Desk
Responses: 58
Verified Feature
ZaZaChat
Responses: 6
Verified Feature
SLA Management
HappyFox Help Desk
Responses: 43
Verified Feature
ZaZaChat
Attachments/Screencasts
HappyFox Help Desk
Responses: 55
Verified Feature
ZaZaChat
Responses: 5
Ticket Collaboration
HappyFox Help Desk
Responses: 53
Verified Feature
ZaZaChat
Responses: 6
Verified Feature
Customer and Contacts Database
HappyFox Help Desk
Responses: 12
Verified Feature
ZaZaChat
Responses: 5
Knowledge Share
Knowledge Base
HappyFox Help Desk
Responses: 23
ZaZaChat
Responses: 5
Searchable Articles
HappyFox Help Desk
Responses: 21
ZaZaChat
Responses: 5
Community Forums
HappyFox Help Desk
Responses: 6
ZaZaChat
Responses: 5
Interactive FAQs & Forums
HappyFox Help Desk
Responses: 6
ZaZaChat
Responses: 5
Interaction
Web Portals
HappyFox Help Desk
Responses: 10
ZaZaChat
Responses: 5
Forum to Reponse
HappyFox Help Desk
Responses: 22
ZaZaChat
Responses: 5
Tickets and Tagging
HappyFox Help Desk
Responses: 28
ZaZaChat
Responses: 5
Live Chat
HappyFox Help Desk
Responses: 17
ZaZaChat
Responses: 5
Communication Channels
Customer Portal
HappyFox Help Desk
Responses: 44
Verified Feature
ZaZaChat
Responses: 6
Verified Feature
Email to Case
HappyFox Help Desk
Responses: 55
Verified Feature
ZaZaChat
Responses: 6
Verified Feature
Chat/Live Support
HappyFox Help Desk
Responses: 22
Verified Feature
ZaZaChat
Responses: 6
Verified Feature
Social Integration
HappyFox Help Desk
Responses: 19
Verified Feature
ZaZaChat
Voice
HappyFox Help Desk
ZaZaChat
Responses: 6
Verified Feature
Platform
Mobile User Support
HappyFox Help Desk
Responses: 23
Verified Feature
ZaZaChat
Customization
HappyFox Help Desk
Responses: 44
Verified Feature
ZaZaChat
User, Role, and Access Management
HappyFox Help Desk
Responses: 39
Verified Feature
ZaZaChat
Integration
HappyFox Help Desk
Responses: 23
Verified Feature
ZaZaChat
Reporting
HappyFox Help Desk
Responses: 52
Verified Feature
ZaZaChat
Responses: 6
Verified Feature
Dashboards
HappyFox Help Desk
Responses: 50
Verified Feature
ZaZaChat
Responses: 6
Verified Feature
Reviewers' Company Size
Reviewers of HappyFox Help Desk were most often representing companies in the Small-Business segment, while reviewers for ZaZaChat were more commonly in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
HappyFox Help Desk
ZaZaChat
Mid-Market
(51-1000 emp.)
HappyFox Help Desk
ZaZaChat
Enterprise
(> 1000 emp.)
HappyFox Help Desk
ZaZaChat
Reviewers' Industry
Information Technology and Services
14.7%
Computer Software
10.3%
Higher Education
5.2%
Real Estate
4.3%
Consumer Goods
4.3%
Other
61.2%
Financial Services
16.7%
Writing and Editing
8.3%
Insurance
8.3%
Information Technology and Services
8.3%
Human Resources
8.3%
Other
50.0%
Reviews
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services
HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...
Jessica H.
User in Biotechnology
Starting out my business on smaller level, I really needed it to get along well with the customer. ZaZaChat helped me with that but also providing me the perfect software to make the support response of my business strong. The best part was I had to make no...
Most Helpful Critical Review
Administrator in Education Management
The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.
User in Writing and Editing
there is nothing to disclike so not much
Top Alternatives
Discussions
HappyFox Help Desk has no discussions with answers
ZaZaChat has no discussions with answers
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