Compare HappyFox Help Desk and Zammad 
Featured Products
At a Glance
Market Segments
Mid-Market (44.4% of reviews)
Small-Business (60.0% of reviews)
Entry-Level Pricing
$24.00 1 agent Per Month
No pricing available
HappyFox Help Desk
Star Rating
(137)4.5 out of 5
Market Segments
Mid-Market (44.4% of reviews)
Pros & Cons
Entry-Level Pricing
$24.00 1 agent Per Month
Browse all 5 pricing plansZammad
Star Rating
(10)4.5 out of 5
Market Segments
Small-Business (60.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about ZammadPricing
Entry-Level Pricing
HappyFox Help Desk
Basic
$24.00
1 agent Per Month
- Unlimited Tickets
- Omnichannel Ticket Creation
- SLA Management
Zammad
No pricing availableFree Trial
HappyFox Help Desk
Free Trial is available
Zammad
No trial information availableRatings
Meets Requirements
8.8
126
8.3
8
Ease of Use
9.3
127
9.0
8
Ease of Setup
8.9
96
Not enough data
Ease of Admin
9.0
95
Not enough data
Quality of Support
9.1
120
Not enough data
Has the product been a good partner in doing business?
9.2
91
Not enough data
Product Direction (% positive)
9.0
125
8.3
7
Features by Category
Ticket and Case Management
9.2
69
|
Verified
8.0
5
9.1
68
|
Verified
7.0
5
8.8
62
|
Verified
6.7
5
8.9
64
|
Verified
Not enough data
8.8
47
|
Verified
Not enough data
8.4
60
|
Verified
6.7
5
8.9
58
|
Verified
Not enough data
8.5
18
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.9
49
|
Verified
7.0
5
9.0
60
|
Verified
Not enough data
8.5
25
|
Verified
Not enough data
8.6
23
|
Verified
Not enough data
8.3
7
|
Verified
Not enough data
Platform
7.3
28
|
Verified
Not enough data
8.3
51
|
Verified
Not enough data
8.7
45
|
Verified
Not enough data
8.8
28
|
Verified
Not enough data
8.2
58
|
Verified
Not enough data
8.4
55
|
Verified
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
8.7
25
Not enough data
8.9
23
Not enough data
6.7
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
HappyFox Help Desk and Zammad are categorized as Contact Center Knowledge Base and Help Desk
Unique Categories
HappyFox Help Desk is categorized as Shared Inbox, Digital Customer Service Platforms, Conversational Support, Complaint Management, Customer Communications Management, Social Customer Service, and Customer Self-Service
Zammad has no unique categories
Reviews
Reviewers' Company Size
HappyFox Help Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zammad
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
14.8%
Computer Software
9.6%
Consumer Goods
4.4%
Higher Education
4.4%
Real Estate
3.7%
Other
63.0%
Information Technology and Services
20.0%
Research
10.0%
Primary/Secondary Education
10.0%
Medical Devices
10.0%
Health, Wellness and Fitness
10.0%
Other
40.0%
Alternatives
Discussions
HappyFox Help Desk has no discussions with answers
Zammad has no discussions with answers
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