Compare HappyFox Help Desk and WhosOn
See this
side-by-side comparison of HappyFox Help Desk vs. WhosOn
based on preference data from user reviews. HappyFox Help Desk rates 4.6/5 stars with 118 reviews. By contrast, WhosOn rates 3.8/5 stars with 10 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 HappyFox Help Desk Optimized for quick response |  WhosOn | |
| Star Rating | HappyFox Help Desk | WhosOn |
| Market Segments | HappyFox Help Desk Small-Business (45.8% of reviews) | WhosOn Mid-Market (60.0% of reviews) |
| Entry Level Price | HappyFox Help Desk $29/agent /mo | WhosOn $46 per month |
HappyFox Help Desk vs WhosOn
- Reviewers felt that HappyFox Help Desk meets the needs of their business better than WhosOn.
- When comparing quality of ongoing product support, reviewers felt that HappyFox Help Desk is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of HappyFox Help Desk over WhosOn.
Categories
Shared Categories
HappyFox Help Desk and WhosOn are categorized as Customer Self-Service
Pricing
Mighty
$29/agent /mo
Enterprise
$69/agent /mo
Fantastic
$49/agent /mo
Enterprise Plus
$89/agent /mo
Unlimited Agents
$1499/mo
Free Trial
WhosOn on-premises edition
$46per month
WhosOn cloud edition
$33per month
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Free Trial
Ratings
Meets Requirements
HappyFox Help Desk
Responses: 111
WhosOn
Responses: 9
Ease of Use
HappyFox Help Desk
Responses: 111
WhosOn
Responses: 10
Ease of Setup
HappyFox Help Desk
Responses: 82
WhosOn
Not enough data availableEase of Admin
HappyFox Help Desk
Responses: 81
WhosOn
Not enough data availableQuality of Support
HappyFox Help Desk
Responses: 106
WhosOn
Responses: 9
Ease of Doing Business With
HappyFox Help Desk
Responses: 78
WhosOn
Not enough data availableProduct Direction (% positive)
HappyFox Help Desk
Responses: 112
WhosOn
Responses: 10
Features
Knowledge Share
Knowledge Base
HappyFox Help Desk
Responses: 23
WhosOn
Searchable Articles
HappyFox Help Desk
Responses: 21
WhosOn
Community Forums
HappyFox Help Desk
Responses: 6
WhosOn
Interactive FAQs & Forums
HappyFox Help Desk
Responses: 6
WhosOn
Interaction
Web Portals
HappyFox Help Desk
Responses: 10
WhosOn
Forum to Reponse
HappyFox Help Desk
Responses: 22
WhosOn
Tickets and Tagging
HappyFox Help Desk
Responses: 28
WhosOn
Live Chat
HappyFox Help Desk
Responses: 17
WhosOn
Responses: 6
Reviewers' Company Size
Reviewers of HappyFox Help Desk were most often representing companies in the Small-Business segment, while reviewers for WhosOn were more commonly in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
HappyFox Help Desk
WhosOn
Mid-Market
(51-1000 emp.)
HappyFox Help Desk
WhosOn
Enterprise
(> 1000 emp.)
HappyFox Help Desk
WhosOn
Reviewers' Industry
Information Technology and Services
14.7%
Computer Software
10.3%
Higher Education
5.2%
Real Estate
4.3%
Consumer Goods
4.3%
Other
61.2%
Internet
30.0%
Wholesale
10.0%
Real Estate
10.0%
Marketing and Advertising
10.0%
Hospital & Health Care
10.0%
Other
30.0%
Reviews
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software
Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...
User in Automotive
I like how easy and functional is, it is very intuitive to use
Most Helpful Critical Review
Administrator in Marketing and Advertising
The way to create new tickets is a bit frustrating.
Administrator in Internet
The default chat settings for operators are not ideal for our team, so we do have to go through the hassle of ensuring everyone has the correct settings, especially in terms of availability when seemingly idle.
Top Alternatives
Discussions
HappyFox Help Desk has no discussions with answers
WhosOn has no discussions with answers
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