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Compare HappyFox Help Desk and WhosOn

See this
side-by-side comparison of HappyFox Help Desk vs. WhosOn
based on preference data from user reviews. HappyFox Help Desk rates 4.5/5 stars with 120 reviews. By contrast, WhosOn rates 3.8/5 stars with 10 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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HappyFox Help Desk
HappyFox Help Desk
(120)
4.5 out of 5
HappyFox Help Desk
Optimized for quick response
Answer a few questions to help the HappyFox Help Desk community
Have you used HappyFox Help Desk before?
Yes
WhosOn
WhosOn
(10)
3.8 out of 5
WhosOn
Answer a few questions to help the WhosOn community
Have you used WhosOn before?
Yes
Star Rating
HappyFox Help Desk
HappyFox Help Desk
Market Segments
HappyFox Help Desk
HappyFox Help Desk
Small-Business (45.9% of reviews)
WhosOn
WhosOn
Mid-Market (60.0% of reviews)
Entry Level Price
HappyFox Help Desk
HappyFox Help Desk
$29/agent /mo
WhosOn
WhosOn
$46 per month

HappyFox Help Desk vs WhosOn

  • Reviewers felt that HappyFox Help Desk meets the needs of their business better than WhosOn.
  • When comparing quality of ongoing product support, reviewers felt that HappyFox Help Desk is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of HappyFox Help Desk over WhosOn.
Categories
Shared Categories
HappyFox Help Desk
HappyFox Help Desk
WhosOn
WhosOn
HappyFox Help Desk and WhosOn are categorized as Customer Self-Service
Unique Categories
HappyFox Help Desk
HappyFox Help Desk is categorized as Help Desk
WhosOn
WhosOn is categorized as Live Chat
Pricing
HappyFox Help Desk
HappyFox Help Desk Pricing
Mighty
$29/agent /mo
Enterprise
$69/agent /mo
Fantastic
$49/agent /mo
Enterprise Plus
$89/agent /mo
Unlimited Agents
$1499/mo
Free Trial
WhosOn
WhosOn Pricing
WhosOn on-premises edition
$46per month
WhosOn cloud edition
$33per month
Free Trial
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Ratings
Meets Requirements
HappyFox Help Desk
HappyFox Help Desk
8.9
Responses: 113
WhosOn
WhosOn
7.8
Responses: 9
Ease of Use
HappyFox Help Desk
HappyFox Help Desk
9.2
Responses: 113
WhosOn
WhosOn
7.3
Responses: 10
Ease of Setup
HappyFox Help Desk
HappyFox Help Desk
8.9
Responses: 84
WhosOn
WhosOn
Not enough data available
Ease of Admin
HappyFox Help Desk
HappyFox Help Desk
9.1
Responses: 83
WhosOn
WhosOn
Not enough data available
Quality of Support
HappyFox Help Desk
HappyFox Help Desk
9.2
Responses: 108
WhosOn
WhosOn
7.8
Responses: 9
Ease of Doing Business With
HappyFox Help Desk
HappyFox Help Desk
9.3
Responses: 80
WhosOn
WhosOn
Not enough data available
Product Direction (% positive)
HappyFox Help Desk
HappyFox Help Desk
9.1
Responses: 114
WhosOn
WhosOn
8.8
Responses: 10
Features
Self-Service Experience
Knowledge Base
HappyFox Help Desk
HappyFox Help Desk
8.6
Responses: 23
WhosOn
WhosOn
Feature Not Available
Searchable Articles
HappyFox Help Desk
HappyFox Help Desk
8.8
Responses: 21
WhosOn
WhosOn
Feature Not Available
Community Forums
HappyFox Help Desk
HappyFox Help Desk
6.1
Responses: 6
WhosOn
WhosOn
Feature Not Available
Mobile Optimization
HappyFox Help Desk
HappyFox Help Desk
Not enough data available
WhosOn
WhosOn
Not enough data available
Personalization
HappyFox Help Desk
HappyFox Help Desk
Not enough data available
WhosOn
WhosOn
Not enough data available
Self-Service Platform
Branding
HappyFox Help Desk
HappyFox Help Desk
Not enough data available
WhosOn
WhosOn
Not enough data available
Automation
HappyFox Help Desk
HappyFox Help Desk
Not enough data available
WhosOn
WhosOn
Not enough data available
Artificial Intelligence
HappyFox Help Desk
HappyFox Help Desk
Not enough data available
WhosOn
WhosOn
Not enough data available
Integrations
HappyFox Help Desk
HappyFox Help Desk
Not enough data available
WhosOn
WhosOn
Not enough data available
Reviewers' Company Size
Reviewers of HappyFox Help Desk were most often representing companies in the Small-Business segment, while reviewers for WhosOn were more commonly in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
HappyFox Help Desk
HappyFox Help Desk
45.9%
WhosOn
WhosOn
30.0%
Mid-Market
(51-1000 emp.)
HappyFox Help Desk
HappyFox Help Desk
39.4%
WhosOn
WhosOn
60.0%
Enterprise
(> 1000 emp.)
HappyFox Help Desk
HappyFox Help Desk
14.7%
WhosOn
WhosOn
10.0%
Reviewers' Industry
HappyFox Help Desk
HappyFox Help Desk Industry
Information Technology and Services
14.4%
Computer Software
10.2%
Higher Education
5.1%
Real Estate
4.2%
Consumer Goods
4.2%
Other
61.9%
WhosOn
WhosOn Industry
Internet
30.0%
Wholesale
10.0%
Real Estate
10.0%
Marketing and Advertising
10.0%
Hospital & Health Care
10.0%
Other
30.0%
Reviews
Most Helpful Favorable Review
HappyFox Help Desk
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

WhosOn
Frank F.
Administrator in Marketing and Advertising

Allows our support representatives to effectively multitask by providing chat support while working on other tasks.

Most Helpful Critical Review
HappyFox Help Desk
GH
Executive Sponsor in Hospitality

The cost per user. Each package should be like 20-30 dollars per set of like 5 users.

WhosOn
GI
Administrator in Internet

The default chat settings for operators are not ideal for our team, so we do have to go through the hassle of ensuring everyone has the correct settings, especially in terms of availability when seemingly idle.

Discussions
HappyFox Help Desk
HappyFox Help Desk Discussions
Monty the Mongoose crying
HappyFox Help Desk has no discussions with answers
WhosOn
WhosOn Discussions
Monty the Mongoose crying
WhosOn has no discussions with answers
Screenshots
HappyFox Help Desk
HappyFox Help Desk Screenshots
WhosOn
WhosOn Screenshots
Ask HappyFox Help Desk a QuestionContact HappyFox Help DeskAsk WhosOn a QuestionContact WhosOn
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