Reduce your software costs by 18% overnight

Compare HappyFox Help Desk and WhosOn

See this
side-by-side comparison of HappyFox Help Desk vs. WhosOn
based on preference data from user reviews. HappyFox Help Desk rates 4.6/5 stars with 118 reviews. By contrast, WhosOn rates 3.8/5 stars with 10 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
Add Product
HappyFox Help Desk
HappyFox Help Desk
(118)
4.6 out of 5
HappyFox Help Desk
Optimized for quick response
WhosOn
WhosOn
(10)
3.8 out of 5
WhosOn
Star Rating
HappyFox Help Desk
HappyFox Help Desk
Market Segments
HappyFox Help Desk
HappyFox Help Desk
Small-Business (45.8% of reviews)
WhosOn
WhosOn
Mid-Market (60.0% of reviews)
Entry Level Price
HappyFox Help Desk
HappyFox Help Desk
$29/agent /mo
WhosOn
WhosOn
$46 per month

HappyFox Help Desk vs WhosOn

  • Reviewers felt that HappyFox Help Desk meets the needs of their business better than WhosOn.
  • When comparing quality of ongoing product support, reviewers felt that HappyFox Help Desk is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of HappyFox Help Desk over WhosOn.
Categories
Shared Categories
HappyFox Help Desk
HappyFox Help Desk
WhosOn
WhosOn
HappyFox Help Desk and WhosOn are categorized as Customer Self-Service
Unique Categories
HappyFox Help Desk
HappyFox Help Desk is categorized as Help Desk
WhosOn
WhosOn is categorized as Live Chat
Pricing
HappyFox Help Desk
HappyFox Help Desk Pricing
Mighty
$29/agent /mo
Enterprise
$69/agent /mo
Fantastic
$49/agent /mo
Enterprise Plus
$89/agent /mo
Unlimited Agents
$1499/mo
Free Trial
WhosOn
WhosOn Pricing
WhosOn on-premises edition
$46per month
WhosOn cloud edition
$33per month
Free Trial
Ask a Question

Have questions for HappyFox Help Desk and WhosOn?

Start a private conversation.
Ratings
Meets Requirements
HappyFox Help Desk
HappyFox Help Desk
8.9
Responses: 111
WhosOn
WhosOn
7.8
Responses: 9
Ease of Use
HappyFox Help Desk
HappyFox Help Desk
9.3
Responses: 111
WhosOn
WhosOn
7.3
Responses: 10
Ease of Setup
HappyFox Help Desk
HappyFox Help Desk
8.9
Responses: 82
WhosOn
WhosOn
Not enough data available
Ease of Admin
HappyFox Help Desk
HappyFox Help Desk
9.1
Responses: 81
WhosOn
WhosOn
Not enough data available
Quality of Support
HappyFox Help Desk
HappyFox Help Desk
9.2
Responses: 106
WhosOn
WhosOn
7.8
Responses: 9
Ease of Doing Business With
HappyFox Help Desk
HappyFox Help Desk
9.3
Responses: 78
WhosOn
WhosOn
Not enough data available
Product Direction (% positive)
HappyFox Help Desk
HappyFox Help Desk
9.3
Responses: 112
WhosOn
WhosOn
8.8
Responses: 10
Features
Knowledge Share
Knowledge Base
HappyFox Help Desk
HappyFox Help Desk
8.6
Responses: 23
WhosOn
WhosOn
Feature Not Available
Searchable Articles
HappyFox Help Desk
HappyFox Help Desk
8.8
Responses: 21
WhosOn
WhosOn
Feature Not Available
Community Forums
HappyFox Help Desk
HappyFox Help Desk
6.1
Responses: 6
WhosOn
WhosOn
Feature Not Available
Interactive FAQs & Forums
HappyFox Help Desk
HappyFox Help Desk
6.9
Responses: 6
WhosOn
WhosOn
Feature Not Available
Interaction
Web Portals
HappyFox Help Desk
HappyFox Help Desk
7.7
Responses: 10
WhosOn
WhosOn
Feature Not Available
Forum to Reponse
HappyFox Help Desk
HappyFox Help Desk
8.2
Responses: 22
WhosOn
WhosOn
Feature Not Available
Tickets and Tagging
HappyFox Help Desk
HappyFox Help Desk
9.2
Responses: 28
WhosOn
WhosOn
Not enough data available
Live Chat
HappyFox Help Desk
HappyFox Help Desk
7.9
Responses: 17
WhosOn
WhosOn
8.9
Responses: 6
Reviewers' Company Size
Reviewers of HappyFox Help Desk were most often representing companies in the Small-Business segment, while reviewers for WhosOn were more commonly in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
HappyFox Help Desk
HappyFox Help Desk
45.8%
WhosOn
WhosOn
30.0%
Mid-Market
(51-1000 emp.)
HappyFox Help Desk
HappyFox Help Desk
39.3%
WhosOn
WhosOn
60.0%
Enterprise
(> 1000 emp.)
HappyFox Help Desk
HappyFox Help Desk
15.0%
WhosOn
WhosOn
10.0%
Reviewers' Industry
HappyFox Help Desk
HappyFox Help Desk Industry
Information Technology and Services
14.7%
Computer Software
10.3%
Higher Education
5.2%
Real Estate
4.3%
Consumer Goods
4.3%
Other
61.2%
WhosOn
WhosOn Industry
Internet
30.0%
Wholesale
10.0%
Real Estate
10.0%
Marketing and Advertising
10.0%
Hospital & Health Care
10.0%
Other
30.0%
Reviews
Most Helpful Favorable Review
HappyFox Help Desk
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

WhosOn
G
User in Automotive

I like how easy and functional is, it is very intuitive to use

Most Helpful Critical Review
HappyFox Help Desk
GM
Administrator in Marketing and Advertising

The way to create new tickets is a bit frustrating.

WhosOn
GI
Administrator in Internet

The default chat settings for operators are not ideal for our team, so we do have to go through the hassle of ensuring everyone has the correct settings, especially in terms of availability when seemingly idle.

Discussions
HappyFox Help Desk
HappyFox Help Desk Discussions
Monty the Mongoose crying
HappyFox Help Desk has no discussions with answers
WhosOn
WhosOn Discussions
Monty the Mongoose crying
WhosOn has no discussions with answers
Screenshots
HappyFox Help Desk
HappyFox Help Desk Screenshots
WhosOn
WhosOn Screenshots
Ask HappyFox Help Desk a QuestionContact HappyFox Help DeskAsk WhosOn a QuestionContact WhosOn
Need help?
I can help.
Kate
Learning about Business Software?
Ask the community