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Compare HappyFox Help Desk and Whatfix

See this
side-by-side comparison of HappyFox Help Desk vs. Whatfix
based on preference data from user reviews. HappyFox Help Desk rates 4.6/5 stars with 119 reviews. By contrast, Whatfix rates 4.6/5 stars with 157 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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HappyFox Help Desk
HappyFox Help Desk
(119)
4.6 out of 5
HappyFox Help Desk
Optimized for quick response
Whatfix
Whatfix
(157)
4.6 out of 5
Whatfix
Optimized for quick response
Star Rating
HappyFox Help Desk
HappyFox Help Desk
Market Segments
HappyFox Help Desk
HappyFox Help Desk
Small-Business (46.3% of reviews)
Whatfix
Whatfix
Enterprise (38.3% of reviews)
Entry Level Price
HappyFox Help Desk
HappyFox Help Desk
$29/agent /mo
Whatfix
Whatfix
No pricing information available

HappyFox Help Desk vs Whatfix

When assessing the two solutions, reviewers found HappyFox Help Desk easier to use, set up, and administer. However, reviewers preferred doing business with Whatfix overall.

  • Reviewers felt that HappyFox Help Desk meets the needs of their business better than Whatfix.
  • When comparing quality of ongoing product support, reviewers felt that Whatfix is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Whatfix over HappyFox Help Desk.
Categories
Shared Categories
HappyFox Help Desk
HappyFox Help Desk
Whatfix
Whatfix
HappyFox Help Desk and Whatfix are categorized as Customer Self-Service
Unique Categories
HappyFox Help Desk
HappyFox Help Desk is categorized as Help Desk
Whatfix
Whatfix is categorized as Digital Adoption Platform
Pricing
HappyFox Help Desk
HappyFox Help Desk Pricing
Mighty
$29/agent /mo
Enterprise
$69/agent /mo
Fantastic
$49/agent /mo
Enterprise Plus
$89/agent /mo
Unlimited Agents
$1499/mo
Free Trial
Whatfix
Whatfix Pricing
Free Trial
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Ratings
Meets Requirements
HappyFox Help Desk
HappyFox Help Desk
8.9
Responses: 112
Whatfix
Whatfix
8.8
Responses: 119
Ease of Use
HappyFox Help Desk
HappyFox Help Desk
9.3
Responses: 112
Whatfix
Whatfix
8.7
Responses: 118
Ease of Setup
HappyFox Help Desk
HappyFox Help Desk
8.9
Responses: 83
Whatfix
Whatfix
8.2
Responses: 98
Ease of Admin
HappyFox Help Desk
HappyFox Help Desk
9.1
Responses: 82
Whatfix
Whatfix
8.3
Responses: 100
Quality of Support
HappyFox Help Desk
HappyFox Help Desk
9.2
Responses: 107
Whatfix
Whatfix
9.8
Responses: 119
Ease of Doing Business With
HappyFox Help Desk
HappyFox Help Desk
9.3
Responses: 79
Whatfix
Whatfix
9.5
Responses: 99
Product Direction (% positive)
HappyFox Help Desk
HappyFox Help Desk
9.2
Responses: 113
Whatfix
Whatfix
9.5
Responses: 116
Features
Knowledge Share
Knowledge Base
HappyFox Help Desk
HappyFox Help Desk
8.6
Responses: 23
Whatfix
Whatfix
9.0
Responses: 49
Searchable Articles
HappyFox Help Desk
HappyFox Help Desk
8.8
Responses: 21
Whatfix
Whatfix
9.1
Responses: 44
Community Forums
HappyFox Help Desk
HappyFox Help Desk
6.1
Responses: 6
Whatfix
Whatfix
8.8
Responses: 13
Interactive FAQs & Forums
HappyFox Help Desk
HappyFox Help Desk
6.9
Responses: 6
Whatfix
Whatfix
8.6
Responses: 28
Interaction
Web Portals
HappyFox Help Desk
HappyFox Help Desk
7.7
Responses: 10
Whatfix
Whatfix
9.2
Responses: 37
Forum to Reponse
HappyFox Help Desk
HappyFox Help Desk
8.2
Responses: 22
Whatfix
Whatfix
9.4
Responses: 18
Tickets and Tagging
HappyFox Help Desk
HappyFox Help Desk
9.2
Responses: 28
Whatfix
Whatfix
9.1
Responses: 31
Live Chat
HappyFox Help Desk
HappyFox Help Desk
7.9
Responses: 17
Whatfix
Whatfix
9.4
Responses: 22
Reviewers' Company Size
Reviewers of HappyFox Help Desk were most often representing companies in the Small-Business segment, while reviewers for Whatfix were more commonly in the Enterprise segment.
Small-Business
(50 or fewer emp.)
HappyFox Help Desk
HappyFox Help Desk
46.3%
Whatfix
Whatfix
29.5%
Mid-Market
(51-1000 emp.)
HappyFox Help Desk
HappyFox Help Desk
38.9%
Whatfix
Whatfix
32.2%
Enterprise
(> 1000 emp.)
HappyFox Help Desk
HappyFox Help Desk
14.8%
Whatfix
Whatfix
38.3%
Reviewers' Industry
HappyFox Help Desk
HappyFox Help Desk Industry
Information Technology and Services
14.5%
Computer Software
10.3%
Higher Education
5.1%
Real Estate
4.3%
Consumer Goods
4.3%
Other
61.5%
Whatfix
Whatfix Industry
Information Technology and Services
15.4%
Computer Software
15.4%
Telecommunications
4.0%
Internet
3.4%
Human Resources
3.4%
Other
58.4%
Reviews
Most Helpful Favorable Review
HappyFox Help Desk
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Whatfix
G
Administrator in Pharmaceuticals

- seamlessly embedded, appealing user interface - easy-to-use - especially helpful for new hires that want to get to know a system - variety of ways avialble to grab the user's attention

Most Helpful Critical Review
HappyFox Help Desk
GH
Executive Sponsor in Hospitality

The cost per user. Each package should be like 20-30 dollars per set of like 5 users.

Whatfix
alexander m.
User in Computer & Network Security

It would be very useful to improve integration with other applications, thus improving its usefulness and manageability.

Discussions
HappyFox Help Desk
HappyFox Help Desk Discussions
Monty the Mongoose crying
HappyFox Help Desk has no discussions with answers
Whatfix
Whatfix Discussions
What is the best way to showcase videos using the platform?
1 comment
CM
Hi Christopher I have added a video to the self-help tab. You can do this if you have created the video and have it saved. I use Vimeo. Once you...Read more
Monty the Mongoose crying
Whatfix has no more discussions with answers
Screenshots
HappyFox Help Desk
HappyFox Help Desk Screenshots
Downloads
HappyFox Help Desk
HappyFox Help Desk Downloads
No downloads provided
Whatfix
Whatfix Downloads
No downloads provided
Ask HappyFox Help Desk a QuestionContact HappyFox Help DeskAsk Whatfix a QuestionContact Whatfix
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HappyFox Help Desk
HappyFox Help Desk
Optimized for quick response
Whatfix
Whatfix
Optimized for quick response