Compare HappyFox Help Desk and Whatfix
See this
side-by-side comparison of HappyFox Help Desk vs. Whatfix
based on preference data from user reviews. HappyFox Help Desk rates 4.6/5 stars with 119 reviews. By contrast, Whatfix rates 4.6/5 stars with 157 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 HappyFox Help Desk Optimized for quick response |  Whatfix Optimized for quick response | |
| Star Rating | HappyFox Help Desk | Whatfix |
| Market Segments | HappyFox Help Desk Small-Business (46.3% of reviews) | Whatfix Enterprise (38.3% of reviews) |
| Entry Level Price | HappyFox Help Desk $29/agent /mo | Whatfix No pricing information available |
HappyFox Help Desk vs Whatfix
When assessing the two solutions, reviewers found HappyFox Help Desk easier to use, set up, and administer. However, reviewers preferred doing business with Whatfix overall.
- Reviewers felt that HappyFox Help Desk meets the needs of their business better than Whatfix.
- When comparing quality of ongoing product support, reviewers felt that Whatfix is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Whatfix over HappyFox Help Desk.
Categories
Shared Categories
HappyFox Help Desk and Whatfix are categorized as Customer Self-Service
Unique Categories
HappyFox Help Desk is categorized as Help Desk
Whatfix is categorized as Digital Adoption Platform
Pricing
Mighty
$29/agent /mo
Enterprise
$69/agent /mo
Fantastic
$49/agent /mo
Enterprise Plus
$89/agent /mo
Unlimited Agents
$1499/mo
Free Trial
‐
‐
‐
‐
‐
Free Trial
Ratings
Meets Requirements
HappyFox Help Desk
Responses: 112
Whatfix
Responses: 119
Ease of Use
HappyFox Help Desk
Responses: 112
Whatfix
Responses: 118
Ease of Setup
HappyFox Help Desk
Responses: 83
Whatfix
Responses: 98
Ease of Admin
HappyFox Help Desk
Responses: 82
Whatfix
Responses: 100
Quality of Support
HappyFox Help Desk
Responses: 107
Whatfix
Responses: 119
Ease of Doing Business With
HappyFox Help Desk
Responses: 79
Whatfix
Responses: 99
Product Direction (% positive)
HappyFox Help Desk
Responses: 113
Whatfix
Responses: 116
Features
Knowledge Share
Knowledge Base
HappyFox Help Desk
Responses: 23
Whatfix
Responses: 49
Searchable Articles
HappyFox Help Desk
Responses: 21
Whatfix
Responses: 44
Community Forums
HappyFox Help Desk
Responses: 6
Whatfix
Responses: 13
Interactive FAQs & Forums
HappyFox Help Desk
Responses: 6
Whatfix
Responses: 28
Interaction
Web Portals
HappyFox Help Desk
Responses: 10
Whatfix
Responses: 37
Forum to Reponse
HappyFox Help Desk
Responses: 22
Whatfix
Responses: 18
Tickets and Tagging
HappyFox Help Desk
Responses: 28
Whatfix
Responses: 31
Live Chat
HappyFox Help Desk
Responses: 17
Whatfix
Responses: 22
Reviewers' Company Size
Reviewers of HappyFox Help Desk were most often representing companies in the Small-Business segment, while reviewers for Whatfix were more commonly in the Enterprise segment.
Small-Business
(50 or fewer emp.)
HappyFox Help Desk
Whatfix
Mid-Market
(51-1000 emp.)
HappyFox Help Desk
Whatfix
Enterprise
(> 1000 emp.)
HappyFox Help Desk
Whatfix
Reviewers' Industry
Information Technology and Services
14.5%
Computer Software
10.3%
Higher Education
5.1%
Real Estate
4.3%
Consumer Goods
4.3%
Other
61.5%
Information Technology and Services
15.4%
Computer Software
15.4%
Telecommunications
4.0%
Internet
3.4%
Human Resources
3.4%
Other
58.4%
Reviews
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services
HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...
Administrator in Pharmaceuticals
- seamlessly embedded, appealing user interface - easy-to-use - especially helpful for new hires that want to get to know a system - variety of ways avialble to grab the user's attention
Most Helpful Critical Review
Executive Sponsor in Hospitality
The cost per user. Each package should be like 20-30 dollars per set of like 5 users.
alexander m.
User in Computer & Network Security
It would be very useful to improve integration with other applications, thus improving its usefulness and manageability.
Discussions
HappyFox Help Desk has no discussions with answers
What is the best way to showcase videos using the platform?
1 comment
CM
Hi Christopher
I have added a video to the self-help tab.
You can do this if you have created the video and have it saved. I use Vimeo. Once you...Read more
Whatfix has no more discussions with answers
Learning about Business Software?
Ask the community
By proceeding, you agree to our Terms of Use and Privacy Policy
