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Compare HappyFox Help Desk and Vtiger Help Desk

See this
side-by-side comparison of HappyFox Help Desk vs. Vtiger Help Desk
based on preference data from user reviews. HappyFox Help Desk rates 4.5/5 stars with 119 reviews. By contrast, Vtiger Help Desk rates 4.0/5 stars with 7 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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HappyFox Help Desk
HappyFox Help Desk
(119)
4.5 out of 5
HappyFox Help Desk
Optimized for quick response
Vtiger Help Desk
Vtiger Help Desk
(7)
4.0 out of 5
Vtiger Help Desk
Star Rating
HappyFox Help Desk
HappyFox Help Desk
Vtiger Help Desk
Vtiger Help Desk
Market Segments
HappyFox Help Desk
HappyFox Help Desk
Small-Business (45.8% of reviews)
Vtiger Help Desk
Vtiger Help Desk
Mid-Market (57.1% of reviews)
Entry Level Price
HappyFox Help Desk
HappyFox Help Desk
$29/agent /mo
Vtiger Help Desk
Vtiger Help Desk
FREE Up to 10 users free forever

HappyFox Help Desk vs Vtiger Help Desk

  • Reviewers felt that HappyFox Help Desk meets the needs of their business better than Vtiger Help Desk.
  • When comparing quality of ongoing product support, reviewers felt that HappyFox Help Desk is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of HappyFox Help Desk over Vtiger Help Desk.
Categories
Shared Categories
HappyFox Help Desk
HappyFox Help Desk
Vtiger Help Desk
Vtiger Help Desk
HappyFox Help Desk and Vtiger Help Desk are categorized as Customer Self-Service and Help Desk
Unique Categories
HappyFox Help Desk
HappyFox Help Desk has no unique categories
Vtiger Help Desk
Vtiger Help Desk is categorized as Social Customer Service
Pricing
HappyFox Help Desk
HappyFox Help Desk Pricing
Mighty
$29/agent /mo
Fantastic
$49/agent /mo
Enterprise
$69/agent /mo
Enterprise Plus
$89/agent /mo
Unlimited Agents
$1499/mo
Free Trial
Vtiger Help Desk
Vtiger Help Desk Pricing
Help Desk Free
FREEUp to 10 users free forever
Help Desk Starter
$10/ user / month (annually)
Help Desk Professional
$20/ user / month (annually)
Free Trial
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Ratings
Meets Requirements
HappyFox Help Desk
HappyFox Help Desk
8.9
Responses: 111
Vtiger Help Desk
Vtiger Help Desk
8.1
Responses: 6
Ease of Use
HappyFox Help Desk
HappyFox Help Desk
9.3
Responses: 111
Vtiger Help Desk
Vtiger Help Desk
9.2
Responses: 6
Ease of Setup
HappyFox Help Desk
HappyFox Help Desk
8.9
Responses: 82
Vtiger Help Desk
Vtiger Help Desk
Not enough data available
Ease of Admin
HappyFox Help Desk
HappyFox Help Desk
9.1
Responses: 81
Vtiger Help Desk
Vtiger Help Desk
Not enough data available
Quality of Support
HappyFox Help Desk
HappyFox Help Desk
9.2
Responses: 106
Vtiger Help Desk
Vtiger Help Desk
8.3
Responses: 6
Ease of Doing Business With
HappyFox Help Desk
HappyFox Help Desk
9.3
Responses: 78
Vtiger Help Desk
Vtiger Help Desk
Not enough data available
Product Direction (% positive)
HappyFox Help Desk
HappyFox Help Desk
9.3
Responses: 112
Vtiger Help Desk
Vtiger Help Desk
8.1
Responses: 6
Features
Ticket and Case Management
Ticket creation user experience
HappyFox Help Desk
HappyFox Help Desk
9.1
Responses: 63
Verified Feature
Vtiger Help Desk
Vtiger Help Desk
7.8
Responses: 6
Ticket response user experience
HappyFox Help Desk
HappyFox Help Desk
9.0
Responses: 62
Verified Feature
Vtiger Help Desk
Vtiger Help Desk
9.2
Responses: 6
Workflow
HappyFox Help Desk
HappyFox Help Desk
8.7
Responses: 56
Verified Feature
Vtiger Help Desk
Vtiger Help Desk
8.6
Responses: 6
Response Automation
HappyFox Help Desk
HappyFox Help Desk
8.9
Responses: 58
Verified Feature
Vtiger Help Desk
Vtiger Help Desk
7.5
Responses: 6
SLA Management
HappyFox Help Desk
HappyFox Help Desk
8.7
Responses: 43
Verified Feature
Vtiger Help Desk
Vtiger Help Desk
8.6
Responses: 6
Attachments/Screencasts
HappyFox Help Desk
HappyFox Help Desk
8.4
Responses: 55
Verified Feature
Vtiger Help Desk
Vtiger Help Desk
8.9
Responses: 6
Ticket Collaboration
HappyFox Help Desk
HappyFox Help Desk
8.8
Responses: 53
Verified Feature
Vtiger Help Desk
Vtiger Help Desk
9.4
Responses: 6
Customer and Contacts Database
HappyFox Help Desk
HappyFox Help Desk
8.3
Responses: 12
Verified Feature
Vtiger Help Desk
Vtiger Help Desk
9.2
Responses: 6
Knowledge Share
Knowledge Base
HappyFox Help Desk
HappyFox Help Desk
8.6
Responses: 23
Vtiger Help Desk
Vtiger Help Desk
Not enough data available
Searchable Articles
HappyFox Help Desk
HappyFox Help Desk
8.8
Responses: 21
Vtiger Help Desk
Vtiger Help Desk
Not enough data available
Community Forums
HappyFox Help Desk
HappyFox Help Desk
6.1
Responses: 6
Vtiger Help Desk
Vtiger Help Desk
Feature Not Available
Interactive FAQs & Forums
HappyFox Help Desk
HappyFox Help Desk
6.9
Responses: 6
Vtiger Help Desk
Vtiger Help Desk
Feature Not Available
Interaction
Web Portals
HappyFox Help Desk
HappyFox Help Desk
7.7
Responses: 10
Vtiger Help Desk
Vtiger Help Desk
Not enough data available
Forum to Reponse
HappyFox Help Desk
HappyFox Help Desk
8.2
Responses: 22
Vtiger Help Desk
Vtiger Help Desk
Feature Not Available
Tickets and Tagging
HappyFox Help Desk
HappyFox Help Desk
9.2
Responses: 28
Vtiger Help Desk
Vtiger Help Desk
Not enough data available
Live Chat
HappyFox Help Desk
HappyFox Help Desk
7.9
Responses: 17
Vtiger Help Desk
Vtiger Help Desk
Not enough data available
Communication Channels
Customer Portal
HappyFox Help Desk
HappyFox Help Desk
8.9
Responses: 44
Verified Feature
Vtiger Help Desk
Vtiger Help Desk
9.3
Responses: 5
Email to Case
HappyFox Help Desk
HappyFox Help Desk
9.1
Responses: 55
Verified Feature
Vtiger Help Desk
Vtiger Help Desk
7.2
Responses: 6
Chat/Live Support
HappyFox Help Desk
HappyFox Help Desk
8.6
Responses: 22
Verified Feature
Vtiger Help Desk
Vtiger Help Desk
9.7
Responses: 5
Social Integration
HappyFox Help Desk
HappyFox Help Desk
8.6
Responses: 19
Verified Feature
Vtiger Help Desk
Vtiger Help Desk
9.0
Responses: 5
Voice
HappyFox Help Desk
HappyFox Help Desk
Not enough data available
Vtiger Help Desk
Vtiger Help Desk
8.9
Responses: 6
Platform
Mobile User Support
HappyFox Help Desk
HappyFox Help Desk
7.2
Responses: 23
Verified Feature
Vtiger Help Desk
Vtiger Help Desk
Not enough data available
Customization
HappyFox Help Desk
HappyFox Help Desk
8.3
Responses: 44
Verified Feature
Vtiger Help Desk
Vtiger Help Desk
Not enough data available
User, Role, and Access Management
HappyFox Help Desk
HappyFox Help Desk
8.7
Responses: 39
Verified Feature
Vtiger Help Desk
Vtiger Help Desk
Not enough data available
Integration
HappyFox Help Desk
HappyFox Help Desk
8.8
Responses: 23
Verified Feature
Vtiger Help Desk
Vtiger Help Desk
Not enough data available
Reporting
HappyFox Help Desk
HappyFox Help Desk
8.3
Responses: 52
Verified Feature
Vtiger Help Desk
Vtiger Help Desk
7.5
Responses: 6
Dashboards
HappyFox Help Desk
HappyFox Help Desk
8.5
Responses: 50
Verified Feature
Vtiger Help Desk
Vtiger Help Desk
8.6
Responses: 6
Reviewers' Company Size
Reviewers of HappyFox Help Desk were most often representing companies in the Small-Business segment, while reviewers for Vtiger Help Desk were more commonly in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
HappyFox Help Desk
HappyFox Help Desk
45.8%
Vtiger Help Desk
Vtiger Help Desk
14.3%
Mid-Market
(51-1000 emp.)
HappyFox Help Desk
HappyFox Help Desk
39.3%
Vtiger Help Desk
Vtiger Help Desk
57.1%
Enterprise
(> 1000 emp.)
HappyFox Help Desk
HappyFox Help Desk
15.0%
Vtiger Help Desk
Vtiger Help Desk
28.6%
Reviewers' Industry
HappyFox Help Desk
HappyFox Help Desk Industry
Information Technology and Services
14.7%
Computer Software
10.3%
Higher Education
5.2%
Real Estate
4.3%
Consumer Goods
4.3%
Other
61.2%
Vtiger Help Desk
Vtiger Help Desk Industry
Human Resources
28.6%
Higher Education
28.6%
Management Consulting
14.3%
Information Technology and Services
14.3%
Computer Software
14.3%
Other
0.0%
Reviews
Most Helpful Favorable Review
HappyFox Help Desk
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Vtiger Help Desk
Melvin A.
User in Information Technology and Services

Vtiger Help Desk has very good features such as its self-service, as it has a knowledge base portal to reduce the workflow of tickets. I also like being able to manage support through your live chat, to offer personalized assistance. In addition, it also...

Most Helpful Critical Review
HappyFox Help Desk
GE
Administrator in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

Vtiger Help Desk
G
User in Computer Software

The tracking of the tickets and their statistics is not very friendly, like your satisfaction survey

Discussions
HappyFox Help Desk
HappyFox Help Desk Discussions
Monty the Mongoose crying
HappyFox Help Desk has no discussions with answers
Vtiger Help Desk
Vtiger Help Desk Discussions
Monty the Mongoose crying
Vtiger Help Desk has no discussions with answers
Screenshots
HappyFox Help Desk
HappyFox Help Desk Screenshots
Vtiger Help Desk
Vtiger Help Desk Screenshots
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