Compare HappyFox Help Desk and Vtiger Help Desk
See this
side-by-side comparison of HappyFox Help Desk vs. Vtiger Help Desk
based on preference data from user reviews. HappyFox Help Desk rates 4.5/5 stars with 119 reviews. By contrast, Vtiger Help Desk rates 4.0/5 stars with 7 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 HappyFox Help Desk Optimized for quick response |  Vtiger Help Desk | |
| Star Rating | HappyFox Help Desk | Vtiger Help Desk |
| Market Segments | HappyFox Help Desk Small-Business (45.8% of reviews) | Vtiger Help Desk Mid-Market (57.1% of reviews) |
| Entry Level Price | HappyFox Help Desk $29/agent /mo | Vtiger Help Desk FREE Up to 10 users free forever |
HappyFox Help Desk vs Vtiger Help Desk
- Reviewers felt that HappyFox Help Desk meets the needs of their business better than Vtiger Help Desk.
- When comparing quality of ongoing product support, reviewers felt that HappyFox Help Desk is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of HappyFox Help Desk over Vtiger Help Desk.
Categories
Shared Categories
HappyFox Help Desk and Vtiger Help Desk are categorized as Customer Self-Service and Help Desk
Unique Categories
HappyFox Help Desk has no unique categories
Vtiger Help Desk is categorized as Social Customer Service
Pricing
Mighty
$29/agent /mo
Fantastic
$49/agent /mo
Enterprise
$69/agent /mo
Enterprise Plus
$89/agent /mo
Unlimited Agents
$1499/mo
Free Trial
Help Desk Free
FREEUp to 10 users free forever
Help Desk Starter
$10/ user / month (annually)
Help Desk Professional
$20/ user / month (annually)
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Free Trial
Ratings
Meets Requirements
HappyFox Help Desk
Responses: 111
Vtiger Help Desk
Responses: 6
Ease of Use
HappyFox Help Desk
Responses: 111
Vtiger Help Desk
Responses: 6
Ease of Setup
HappyFox Help Desk
Responses: 82
Vtiger Help Desk
Not enough data availableEase of Admin
HappyFox Help Desk
Responses: 81
Vtiger Help Desk
Not enough data availableQuality of Support
HappyFox Help Desk
Responses: 106
Vtiger Help Desk
Responses: 6
Ease of Doing Business With
HappyFox Help Desk
Responses: 78
Vtiger Help Desk
Not enough data availableProduct Direction (% positive)
HappyFox Help Desk
Responses: 112
Vtiger Help Desk
Responses: 6
Features
Ticket and Case Management
Ticket creation user experience
HappyFox Help Desk
Responses: 63
Verified Feature
Vtiger Help Desk
Responses: 6
Ticket response user experience
HappyFox Help Desk
Responses: 62
Verified Feature
Vtiger Help Desk
Responses: 6
Workflow
HappyFox Help Desk
Responses: 56
Verified Feature
Vtiger Help Desk
Responses: 6
Response Automation
HappyFox Help Desk
Responses: 58
Verified Feature
Vtiger Help Desk
Responses: 6
SLA Management
HappyFox Help Desk
Responses: 43
Verified Feature
Vtiger Help Desk
Responses: 6
Attachments/Screencasts
HappyFox Help Desk
Responses: 55
Verified Feature
Vtiger Help Desk
Responses: 6
Ticket Collaboration
HappyFox Help Desk
Responses: 53
Verified Feature
Vtiger Help Desk
Responses: 6
Customer and Contacts Database
HappyFox Help Desk
Responses: 12
Verified Feature
Vtiger Help Desk
Responses: 6
Knowledge Share
Knowledge Base
HappyFox Help Desk
Responses: 23
Vtiger Help Desk
Searchable Articles
HappyFox Help Desk
Responses: 21
Vtiger Help Desk
Community Forums
HappyFox Help Desk
Responses: 6
Vtiger Help Desk
Interactive FAQs & Forums
HappyFox Help Desk
Responses: 6
Vtiger Help Desk
Interaction
Web Portals
HappyFox Help Desk
Responses: 10
Vtiger Help Desk
Forum to Reponse
HappyFox Help Desk
Responses: 22
Vtiger Help Desk
Tickets and Tagging
HappyFox Help Desk
Responses: 28
Vtiger Help Desk
Live Chat
HappyFox Help Desk
Responses: 17
Vtiger Help Desk
Communication Channels
Customer Portal
HappyFox Help Desk
Responses: 44
Verified Feature
Vtiger Help Desk
Responses: 5
Email to Case
HappyFox Help Desk
Responses: 55
Verified Feature
Vtiger Help Desk
Responses: 6
Chat/Live Support
HappyFox Help Desk
Responses: 22
Verified Feature
Vtiger Help Desk
Responses: 5
Social Integration
HappyFox Help Desk
Responses: 19
Verified Feature
Vtiger Help Desk
Responses: 5
Voice
HappyFox Help Desk
Vtiger Help Desk
Responses: 6
Platform
Mobile User Support
HappyFox Help Desk
Responses: 23
Verified Feature
Vtiger Help Desk
Customization
HappyFox Help Desk
Responses: 44
Verified Feature
Vtiger Help Desk
User, Role, and Access Management
HappyFox Help Desk
Responses: 39
Verified Feature
Vtiger Help Desk
Integration
HappyFox Help Desk
Responses: 23
Verified Feature
Vtiger Help Desk
Reporting
HappyFox Help Desk
Responses: 52
Verified Feature
Vtiger Help Desk
Responses: 6
Dashboards
HappyFox Help Desk
Responses: 50
Verified Feature
Vtiger Help Desk
Responses: 6
Reviewers' Company Size
Reviewers of HappyFox Help Desk were most often representing companies in the Small-Business segment, while reviewers for Vtiger Help Desk were more commonly in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
HappyFox Help Desk
Vtiger Help Desk
Mid-Market
(51-1000 emp.)
HappyFox Help Desk
Vtiger Help Desk
Enterprise
(> 1000 emp.)
HappyFox Help Desk
Vtiger Help Desk
Reviewers' Industry
Information Technology and Services
14.7%
Computer Software
10.3%
Higher Education
5.2%
Real Estate
4.3%
Consumer Goods
4.3%
Other
61.2%
Human Resources
28.6%
Higher Education
28.6%
Management Consulting
14.3%
Information Technology and Services
14.3%
Computer Software
14.3%
Other
0.0%
Reviews
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services
HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...
Melvin A.
User in Information Technology and Services
Vtiger Help Desk has very good features such as its self-service, as it has a knowledge base portal to reduce the workflow of tickets. I also like being able to manage support through your live chat, to offer personalized assistance. In addition, it also...
Most Helpful Critical Review
Administrator in Education Management
The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.
User in Computer Software
The tracking of the tickets and their statistics is not very friendly, like your satisfaction survey
Top Alternatives
Discussions
HappyFox Help Desk has no discussions with answers
Vtiger Help Desk has no discussions with answers
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