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Compare HappyFox Help Desk and Vision Helpdesk

See this
side-by-side comparison of HappyFox Help Desk vs. Vision Helpdesk
based on preference data from user reviews. HappyFox Help Desk rates 4.6/5 stars with 119 reviews. By contrast, Vision Helpdesk rates 4.7/5 stars with 56 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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HappyFox Help Desk
HappyFox Help Desk
(119)
4.6 out of 5
HappyFox Help Desk
Optimized for quick response
Vision Helpdesk
Vision Helpdesk
(56)
4.7 out of 5
Vision Helpdesk
Star Rating
HappyFox Help Desk
HappyFox Help Desk
Vision Helpdesk
Vision Helpdesk
Market Segments
HappyFox Help Desk
HappyFox Help Desk
Small-Business (46.3% of reviews)
Vision Helpdesk
Vision Helpdesk
Small-Business (60.0% of reviews)
Entry Level Price
HappyFox Help Desk
HappyFox Help Desk
$29/agent /mo
Vision Helpdesk
Vision Helpdesk
$12 per staff per mo billed annually

HappyFox Help Desk vs Vision Helpdesk

When assessing the two solutions, reviewers found HappyFox Help Desk easier to use and set up. However, reviewers felt that administration of both products was equally easy, and preferred doing business with Vision Helpdesk overall.

  • Reviewers felt that Vision Helpdesk meets the needs of their business better than HappyFox Help Desk.
  • When comparing quality of ongoing product support, reviewers felt that Vision Helpdesk is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Vision Helpdesk over HappyFox Help Desk.
Categories
Shared Categories
HappyFox Help Desk
HappyFox Help Desk
Vision Helpdesk
Vision Helpdesk
HappyFox Help Desk and Vision Helpdesk are categorized as Customer Self-Service and Help Desk
Unique Categories
HappyFox Help Desk
HappyFox Help Desk has no unique categories
Vision Helpdesk
Vision Helpdesk is categorized as Service Desk
Pricing
HappyFox Help Desk
HappyFox Help Desk Pricing
Mighty
$29/agent /mo
Fantastic
$49/agent /mo
Enterprise
$69/agent /mo
Enterprise Plus
$89/agent /mo
Unlimited Agents
$1499/mo
Free Trial
Vision Helpdesk
Vision Helpdesk Pricing
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial
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Ratings
Meets Requirements
HappyFox Help Desk
HappyFox Help Desk
8.9
Responses: 112
Vision Helpdesk
Vision Helpdesk
9.3
Responses: 54
Ease of Use
HappyFox Help Desk
HappyFox Help Desk
9.3
Responses: 112
Vision Helpdesk
Vision Helpdesk
9.0
Responses: 54
Ease of Setup
HappyFox Help Desk
HappyFox Help Desk
8.9
Responses: 83
Vision Helpdesk
Vision Helpdesk
8.7
Responses: 52
Ease of Admin
HappyFox Help Desk
HappyFox Help Desk
9.1
Responses: 82
Vision Helpdesk
Vision Helpdesk
9.1
Responses: 52
Quality of Support
HappyFox Help Desk
HappyFox Help Desk
9.2
Responses: 107
Vision Helpdesk
Vision Helpdesk
9.6
Responses: 53
Ease of Doing Business With
HappyFox Help Desk
HappyFox Help Desk
9.3
Responses: 79
Vision Helpdesk
Vision Helpdesk
9.5
Responses: 51
Product Direction (% positive)
HappyFox Help Desk
HappyFox Help Desk
9.2
Responses: 113
Vision Helpdesk
Vision Helpdesk
9.4
Responses: 54
Features
Ticket and Case Management
Ticket creation user experience
HappyFox Help Desk
HappyFox Help Desk
9.1
Responses: 63
Verified Feature
Vision Helpdesk
Vision Helpdesk
9.5
Responses: 46
Verified Feature
Ticket response user experience
HappyFox Help Desk
HappyFox Help Desk
9.0
Responses: 62
Verified Feature
Vision Helpdesk
Vision Helpdesk
9.2
Responses: 45
Verified Feature
Workflow
HappyFox Help Desk
HappyFox Help Desk
8.7
Responses: 56
Verified Feature
Vision Helpdesk
Vision Helpdesk
8.9
Responses: 42
Verified Feature
Response Automation
HappyFox Help Desk
HappyFox Help Desk
8.9
Responses: 58
Verified Feature
Vision Helpdesk
Vision Helpdesk
9.1
Responses: 40
SLA Management
HappyFox Help Desk
HappyFox Help Desk
8.7
Responses: 43
Verified Feature
Vision Helpdesk
Vision Helpdesk
9.1
Responses: 34
Verified Feature
Attachments/Screencasts
HappyFox Help Desk
HappyFox Help Desk
8.4
Responses: 55
Verified Feature
Vision Helpdesk
Vision Helpdesk
9.1
Responses: 42
Verified Feature
Ticket Collaboration
HappyFox Help Desk
HappyFox Help Desk
8.8
Responses: 53
Verified Feature
Vision Helpdesk
Vision Helpdesk
8.8
Responses: 38
Verified Feature
Customer and Contacts Database
HappyFox Help Desk
HappyFox Help Desk
8.3
Responses: 12
Verified Feature
Vision Helpdesk
Vision Helpdesk
8.5
Responses: 16
Verified Feature
Knowledge Share
Knowledge Base
HappyFox Help Desk
HappyFox Help Desk
8.6
Responses: 23
Vision Helpdesk
Vision Helpdesk
9.3
Responses: 9
Searchable Articles
HappyFox Help Desk
HappyFox Help Desk
8.8
Responses: 21
Vision Helpdesk
Vision Helpdesk
9.1
Responses: 9
Community Forums
HappyFox Help Desk
HappyFox Help Desk
6.1
Responses: 6
Vision Helpdesk
Vision Helpdesk
8.6
Responses: 7
Interactive FAQs & Forums
HappyFox Help Desk
HappyFox Help Desk
6.9
Responses: 6
Vision Helpdesk
Vision Helpdesk
8.3
Responses: 7
Interaction
Web Portals
HappyFox Help Desk
HappyFox Help Desk
7.7
Responses: 10
Vision Helpdesk
Vision Helpdesk
9.1
Responses: 9
Forum to Reponse
HappyFox Help Desk
HappyFox Help Desk
8.2
Responses: 22
Vision Helpdesk
Vision Helpdesk
9.3
Responses: 7
Tickets and Tagging
HappyFox Help Desk
HappyFox Help Desk
9.2
Responses: 28
Vision Helpdesk
Vision Helpdesk
9.1
Responses: 9
Live Chat
HappyFox Help Desk
HappyFox Help Desk
7.9
Responses: 17
Vision Helpdesk
Vision Helpdesk
7.3
Responses: 5
Communication Channels
Customer Portal
HappyFox Help Desk
HappyFox Help Desk
8.9
Responses: 44
Verified Feature
Vision Helpdesk
Vision Helpdesk
9.2
Responses: 43
Verified Feature
Email to Case
HappyFox Help Desk
HappyFox Help Desk
9.1
Responses: 55
Verified Feature
Vision Helpdesk
Vision Helpdesk
9.4
Responses: 39
Verified Feature
Chat/Live Support
HappyFox Help Desk
HappyFox Help Desk
8.6
Responses: 22
Verified Feature
Vision Helpdesk
Vision Helpdesk
8.3
Responses: 17
Verified Feature
Social Integration
HappyFox Help Desk
HappyFox Help Desk
8.6
Responses: 19
Verified Feature
Vision Helpdesk
Vision Helpdesk
8.8
Responses: 18
Verified Feature
Voice
HappyFox Help Desk
HappyFox Help Desk
Not enough data available
Vision Helpdesk
Vision Helpdesk
8.5
Responses: 9
Verified Feature
Platform
Mobile User Support
HappyFox Help Desk
HappyFox Help Desk
7.2
Responses: 23
Verified Feature
Vision Helpdesk
Vision Helpdesk
8.8
Responses: 29
Verified Feature
Customization
HappyFox Help Desk
HappyFox Help Desk
8.3
Responses: 44
Verified Feature
Vision Helpdesk
Vision Helpdesk
8.2
Responses: 37
Verified Feature
User, Role, and Access Management
HappyFox Help Desk
HappyFox Help Desk
8.7
Responses: 39
Verified Feature
Vision Helpdesk
Vision Helpdesk
9.1
Responses: 37
Verified Feature
Integration
HappyFox Help Desk
HappyFox Help Desk
8.8
Responses: 23
Verified Feature
Vision Helpdesk
Vision Helpdesk
8.7
Responses: 21
Verified Feature
Reporting
HappyFox Help Desk
HappyFox Help Desk
8.3
Responses: 52
Verified Feature
Vision Helpdesk
Vision Helpdesk
8.8
Responses: 35
Verified Feature
Dashboards
HappyFox Help Desk
HappyFox Help Desk
8.5
Responses: 50
Verified Feature
Vision Helpdesk
Vision Helpdesk
9.0
Responses: 37
Verified Feature
Reviewers' Company Size
Reviewers of both HappyFox Help Desk and Vision Helpdesk were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
HappyFox Help Desk
HappyFox Help Desk
46.3%
Vision Helpdesk
Vision Helpdesk
60.0%
Mid-Market
(51-1000 emp.)
HappyFox Help Desk
HappyFox Help Desk
38.9%
Vision Helpdesk
Vision Helpdesk
32.7%
Enterprise
(> 1000 emp.)
HappyFox Help Desk
HappyFox Help Desk
14.8%
Vision Helpdesk
Vision Helpdesk
7.3%
Reviewers' Industry
HappyFox Help Desk
HappyFox Help Desk Industry
Information Technology and Services
14.5%
Computer Software
10.3%
Higher Education
5.1%
Real Estate
4.3%
Consumer Goods
4.3%
Other
61.5%
Vision Helpdesk
Vision Helpdesk Industry
Non-Profit Organization Management
29.1%
Internet
10.9%
Information Technology and Services
10.9%
Computer Software
5.5%
Individual & Family Services
3.6%
Other
40.0%
Reviews
Most Helpful Favorable Review
HappyFox Help Desk
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Vision Helpdesk
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
HappyFox Help Desk
GH
Executive Sponsor in Hospitality

The cost per user. Each package should be like 20-30 dollars per set of like 5 users.

Vision Helpdesk
G
Administrator in Machinery

Everything was a bit slow and buggy at times.

Discussions
HappyFox Help Desk
HappyFox Help Desk Discussions
Monty the Mongoose crying
HappyFox Help Desk has no discussions with answers
Vision Helpdesk
Vision Helpdesk Discussions
Monty the Mongoose crying
Vision Helpdesk has no discussions with answers
Screenshots
HappyFox Help Desk
HappyFox Help Desk Screenshots
Vision Helpdesk
Vision Helpdesk Screenshots
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