Compare HappyFox Help Desk and Vision Helpdesk
See this
side-by-side comparison of HappyFox Help Desk vs. Vision Helpdesk
based on preference data from user reviews. HappyFox Help Desk rates 4.6/5 stars with 119 reviews. By contrast, Vision Helpdesk rates 4.7/5 stars with 56 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 HappyFox Help Desk Optimized for quick response |  Vision Helpdesk | |
| Star Rating | HappyFox Help Desk | Vision Helpdesk |
| Market Segments | HappyFox Help Desk Small-Business (46.3% of reviews) | Vision Helpdesk Small-Business (60.0% of reviews) |
| Entry Level Price | HappyFox Help Desk $29/agent /mo | Vision Helpdesk $12 per staff per mo billed annually |
HappyFox Help Desk vs Vision Helpdesk
When assessing the two solutions, reviewers found HappyFox Help Desk easier to use and set up. However, reviewers felt that administration of both products was equally easy, and preferred doing business with Vision Helpdesk overall.
- Reviewers felt that Vision Helpdesk meets the needs of their business better than HappyFox Help Desk.
- When comparing quality of ongoing product support, reviewers felt that Vision Helpdesk is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Vision Helpdesk over HappyFox Help Desk.
Categories
Shared Categories
HappyFox Help Desk and Vision Helpdesk are categorized as Customer Self-Service and Help Desk
Unique Categories
HappyFox Help Desk has no unique categories
Vision Helpdesk is categorized as Service Desk
Pricing
Mighty
$29/agent /mo
Fantastic
$49/agent /mo
Enterprise
$69/agent /mo
Enterprise Plus
$89/agent /mo
Unlimited Agents
$1499/mo
Free Trial
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial
Ratings
Meets Requirements
HappyFox Help Desk
Responses: 112
Vision Helpdesk
Responses: 54
Ease of Use
HappyFox Help Desk
Responses: 112
Vision Helpdesk
Responses: 54
Ease of Setup
HappyFox Help Desk
Responses: 83
Vision Helpdesk
Responses: 52
Ease of Admin
HappyFox Help Desk
Responses: 82
Vision Helpdesk
Responses: 52
Quality of Support
HappyFox Help Desk
Responses: 107
Vision Helpdesk
Responses: 53
Ease of Doing Business With
HappyFox Help Desk
Responses: 79
Vision Helpdesk
Responses: 51
Product Direction (% positive)
HappyFox Help Desk
Responses: 113
Vision Helpdesk
Responses: 54
Features
Ticket and Case Management
Ticket creation user experience
HappyFox Help Desk
Responses: 63
Verified Feature
Vision Helpdesk
Responses: 46
Verified Feature
Ticket response user experience
HappyFox Help Desk
Responses: 62
Verified Feature
Vision Helpdesk
Responses: 45
Verified Feature
Workflow
HappyFox Help Desk
Responses: 56
Verified Feature
Vision Helpdesk
Responses: 42
Verified Feature
Response Automation
HappyFox Help Desk
Responses: 58
Verified Feature
Vision Helpdesk
Responses: 40
SLA Management
HappyFox Help Desk
Responses: 43
Verified Feature
Vision Helpdesk
Responses: 34
Verified Feature
Attachments/Screencasts
HappyFox Help Desk
Responses: 55
Verified Feature
Vision Helpdesk
Responses: 42
Verified Feature
Ticket Collaboration
HappyFox Help Desk
Responses: 53
Verified Feature
Vision Helpdesk
Responses: 38
Verified Feature
Customer and Contacts Database
HappyFox Help Desk
Responses: 12
Verified Feature
Vision Helpdesk
Responses: 16
Verified Feature
Knowledge Share
Knowledge Base
HappyFox Help Desk
Responses: 23
Vision Helpdesk
Responses: 9
Searchable Articles
HappyFox Help Desk
Responses: 21
Vision Helpdesk
Responses: 9
Community Forums
HappyFox Help Desk
Responses: 6
Vision Helpdesk
Responses: 7
Interactive FAQs & Forums
HappyFox Help Desk
Responses: 6
Vision Helpdesk
Responses: 7
Interaction
Web Portals
HappyFox Help Desk
Responses: 10
Vision Helpdesk
Responses: 9
Forum to Reponse
HappyFox Help Desk
Responses: 22
Vision Helpdesk
Responses: 7
Tickets and Tagging
HappyFox Help Desk
Responses: 28
Vision Helpdesk
Responses: 9
Live Chat
HappyFox Help Desk
Responses: 17
Vision Helpdesk
Responses: 5
Communication Channels
Customer Portal
HappyFox Help Desk
Responses: 44
Verified Feature
Vision Helpdesk
Responses: 43
Verified Feature
Email to Case
HappyFox Help Desk
Responses: 55
Verified Feature
Vision Helpdesk
Responses: 39
Verified Feature
Chat/Live Support
HappyFox Help Desk
Responses: 22
Verified Feature
Vision Helpdesk
Responses: 17
Verified Feature
Social Integration
HappyFox Help Desk
Responses: 19
Verified Feature
Vision Helpdesk
Responses: 18
Verified Feature
Voice
HappyFox Help Desk
Vision Helpdesk
Responses: 9
Verified Feature
Platform
Mobile User Support
HappyFox Help Desk
Responses: 23
Verified Feature
Vision Helpdesk
Responses: 29
Verified Feature
Customization
HappyFox Help Desk
Responses: 44
Verified Feature
Vision Helpdesk
Responses: 37
Verified Feature
User, Role, and Access Management
HappyFox Help Desk
Responses: 39
Verified Feature
Vision Helpdesk
Responses: 37
Verified Feature
Integration
HappyFox Help Desk
Responses: 23
Verified Feature
Vision Helpdesk
Responses: 21
Verified Feature
Reporting
HappyFox Help Desk
Responses: 52
Verified Feature
Vision Helpdesk
Responses: 35
Verified Feature
Dashboards
HappyFox Help Desk
Responses: 50
Verified Feature
Vision Helpdesk
Responses: 37
Verified Feature
Reviewers' Company Size
Reviewers of both HappyFox Help Desk and Vision Helpdesk were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
HappyFox Help Desk
Vision Helpdesk
Mid-Market
(51-1000 emp.)
HappyFox Help Desk
Vision Helpdesk
Enterprise
(> 1000 emp.)
HappyFox Help Desk
Vision Helpdesk
Reviewers' Industry
Information Technology and Services
14.5%
Computer Software
10.3%
Higher Education
5.1%
Real Estate
4.3%
Consumer Goods
4.3%
Other
61.5%
Non-Profit Organization Management
29.1%
Internet
10.9%
Information Technology and Services
10.9%
Computer Software
5.5%
Individual & Family Services
3.6%
Other
40.0%
Reviews
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services
HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...
William D.
Administrator in Information Technology and Services
Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....
Most Helpful Critical Review
Executive Sponsor in Hospitality
The cost per user. Each package should be like 20-30 dollars per set of like 5 users.
Administrator in Machinery
Everything was a bit slow and buggy at times.
Top Alternatives
Discussions
HappyFox Help Desk has no discussions with answers
Vision Helpdesk has no discussions with answers
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