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Compare HappyFox Help Desk and Vision Helpdesk 
Featured Products
At a Glance
Market Segments
Mid-Market (44.4% of reviews)
Small-Business (60.2% of reviews)
Entry-Level Pricing
$24.00 1 agent Per Month
$12.00 1 Per Staff Per Month
HappyFox Help Desk
Star Rating
(137)4.5 out of 5
Market Segments
Mid-Market (44.4% of reviews)
Pros & Cons
Entry-Level Pricing
$24.00 1 agent Per Month
Browse all 5 pricing plansVision Helpdesk
Star Rating
(95)4.6 out of 5
Market Segments
Small-Business (60.2% of reviews)
Pros & Cons
Entry-Level Pricing
$12.00 1 Per Staff Per Month
Browse all 6 pricing plansHappyFox Help Desk vs Vision Helpdesk
When assessing the two solutions, reviewers found HappyFox Help Desk easier to use and set up. However, Vision Helpdesk is easier to administer. Reviewers also preferred doing business with Vision Helpdesk overall.
- Reviewers felt that Vision Helpdesk meets the needs of their business better than HappyFox Help Desk.
- When comparing quality of ongoing product support, reviewers felt that Vision Helpdesk is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Vision Helpdesk over HappyFox Help Desk.
Pricing
Entry-Level Pricing
HappyFox Help Desk
Basic
$24.00
1 agent Per Month
- Unlimited Tickets
- Omnichannel Ticket Creation
- SLA Management
Vision Helpdesk
Starter Help Desk - SaaS License
$12.00
1 Per Staff Per Month
Download Recurring License will cost $8 per staff per month billed annually.
Download One Time License will cost $200 per staff one time
- Multi Channel Help desk
- Ticket Management
- Knowledgebase Management
Free Trial
HappyFox Help Desk
Free Trial is available
Vision Helpdesk
Free Trial is available
Ratings
Meets Requirements
8.8
126
9.2
88
Ease of Use
9.3
127
9.0
88
Ease of Setup
8.9
96
8.7
82
Ease of Admin
9.0
95
9.1
74
Quality of Support
9.1
120
9.4
86
Has the product been a good partner in doing business?
9.2
91
9.5
73
Product Direction (% positive)
9.0
125
9.3
83
Features by Category
Ticket and Case Management
9.2
69
|
Verified
9.4
69
|
Verified
9.1
68
|
Verified
9.2
68
|
Verified
8.8
62
|
Verified
8.9
65
|
Verified
8.9
64
|
Verified
9.2
62
8.8
47
|
Verified
8.8
56
|
Verified
8.4
60
|
Verified
9.0
64
|
Verified
8.9
58
|
Verified
8.8
61
|
Verified
8.5
18
|
Verified
8.7
38
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.9
49
|
Verified
9.2
66
|
Verified
9.0
60
|
Verified
9.3
61
|
Verified
8.5
25
|
Verified
8.7
38
8.6
23
|
Verified
8.9
39
|
Verified
8.3
7
|
Verified
8.3
27
|
Verified
Platform
7.3
28
|
Verified
8.7
49
|
Verified
8.3
51
|
Verified
8.4
57
|
Verified
8.7
45
|
Verified
9.1
57
|
Verified
8.8
28
|
Verified
8.8
40
|
Verified
8.2
58
|
Verified
8.7
56
|
Verified
8.4
55
|
Verified
9.1
58
|
Verified
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
9.2
11
Not enough data
9.1
11
Not enough data
8.8
11
Not enough data
9.1
11
Not enough data
8.8
11
Internal Use
8.3
51
|
Verified
8.4
57
|
Verified
Not enough data
8.6
11
Not enough data
9.1
11
Not enough data
9.2
11
Not enough data
9.4
11
Not enough data
8.9
11
Generative AI
Not enough data
Not enough data
Self-Service Experience
8.7
25
9.4
24
8.9
23
9.2
24
6.7
7
9.1
22
Not enough data
9.1
15
Not enough data
9.5
16
Self-Service Platform
Not enough data
9.7
15
Not enough data
9.5
16
Not enough data
Feature Not Available
Not enough data
9.5
16
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Not enough data
8.6
22
Not enough data
8.4
22
Not enough data
9.0
25
Not enough data
8.6
21
Not enough data
8.5
18
Reporting
Not enough data
8.2
23
Not enough data
7.9
23
Not enough data
8.3
17
Access & Usability
Not enough data
7.9
18
Not enough data
8.7
22
Not enough data
8.6
15
Not enough data
8.7
18
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
HappyFox Help Desk and Vision Helpdesk are categorized as Help Desk and Customer Self-Service
Unique Categories
HappyFox Help Desk is categorized as Shared Inbox, Digital Customer Service Platforms, Conversational Support, Complaint Management, Customer Communications Management, Contact Center Knowledge Base, and Social Customer Service
Vision Helpdesk is categorized as Service Desk and Live Chat
Reviews
Reviewers' Company Size
HappyFox Help Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Vision Helpdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
14.8%
Computer Software
9.6%
Higher Education
4.4%
Consumer Goods
4.4%
Real Estate
3.7%
Other
63.0%
Non-Profit Organization Management
18.3%
Information Technology and Services
9.7%
Internet
6.5%
Education Management
5.4%
Computer Software
5.4%
Other
54.8%
Alternatives
Discussions
HappyFox Help Desk has no discussions with answers
How would you automate your current helpdesk system?
1 Comment
Official Response from Vision Helpdesk
Here is how it goes, In order to leverage the Automation and Workflow modules pls go through the webinar
https://www.youtube.com/watch?v=vdOJ_CH7glk...Read more
Vision Helpdesk has no more discussions with answers
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