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Compare HappyFox Help Desk and Userlane

See this
side-by-side comparison of HappyFox Help Desk vs. Userlane
based on preference data from user reviews. HappyFox Help Desk rates 4.6/5 stars with 119 reviews. By contrast, Userlane rates 4.9/5 stars with 13 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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HappyFox Help Desk
HappyFox Help Desk
(119)
4.6 out of 5
HappyFox Help Desk
Optimized for quick response
Userlane
Userlane
(13)
4.9 out of 5
Userlane
Star Rating
HappyFox Help Desk
HappyFox Help Desk
Userlane
Userlane
Market Segments
HappyFox Help Desk
HappyFox Help Desk
Small-Business (46.3% of reviews)
Userlane
Userlane
Small-Business (41.7% of reviews)
Entry Level Price
HappyFox Help Desk
HappyFox Help Desk
$29/agent /mo
Userlane
Userlane
No pricing information available

HappyFox Help Desk vs Userlane

When assessing the two solutions, reviewers found Userlane easier to use, set up, and administer. Reviewers also preferred doing business with Userlane overall.

  • Reviewers felt that Userlane meets the needs of their business better than HappyFox Help Desk.
  • When comparing quality of ongoing product support, reviewers felt that Userlane is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Userlane over HappyFox Help Desk.
Categories
Shared Categories
HappyFox Help Desk
HappyFox Help Desk
Userlane
Userlane
HappyFox Help Desk and Userlane are categorized as Customer Self-Service
Unique Categories
HappyFox Help Desk
HappyFox Help Desk is categorized as Help Desk
Userlane
Userlane is categorized as Customer Success and Digital Adoption Platform
Pricing
HappyFox Help Desk
HappyFox Help Desk Pricing
Mighty
$29/agent /mo
Enterprise
$69/agent /mo
Fantastic
$49/agent /mo
Enterprise Plus
$89/agent /mo
Unlimited Agents
$1499/mo
Free Trial
Userlane
Userlane Pricing
Free Trial
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Ratings
Meets Requirements
HappyFox Help Desk
HappyFox Help Desk
8.9
Responses: 112
Userlane
Userlane
9.2
Responses: 10
Ease of Use
HappyFox Help Desk
HappyFox Help Desk
9.3
Responses: 112
Userlane
Userlane
9.4
Responses: 11
Ease of Setup
HappyFox Help Desk
HappyFox Help Desk
8.9
Responses: 83
Userlane
Userlane
9.2
Responses: 10
Ease of Admin
HappyFox Help Desk
HappyFox Help Desk
9.1
Responses: 82
Userlane
Userlane
9.3
Responses: 10
Quality of Support
HappyFox Help Desk
HappyFox Help Desk
9.2
Responses: 107
Userlane
Userlane
9.7
Responses: 10
Ease of Doing Business With
HappyFox Help Desk
HappyFox Help Desk
9.3
Responses: 79
Userlane
Userlane
9.8
Responses: 10
Product Direction (% positive)
HappyFox Help Desk
HappyFox Help Desk
9.2
Responses: 113
Userlane
Userlane
10.0
Responses: 10
Features
Knowledge Share
Knowledge Base
HappyFox Help Desk
HappyFox Help Desk
8.6
Responses: 23
Userlane
Userlane
Not enough data available
Searchable Articles
HappyFox Help Desk
HappyFox Help Desk
8.8
Responses: 21
Userlane
Userlane
Not enough data available
Community Forums
HappyFox Help Desk
HappyFox Help Desk
6.1
Responses: 6
Userlane
Userlane
Feature Not Available
Interactive FAQs & Forums
HappyFox Help Desk
HappyFox Help Desk
6.9
Responses: 6
Userlane
Userlane
Feature Not Available
Interaction
Web Portals
HappyFox Help Desk
HappyFox Help Desk
7.7
Responses: 10
Userlane
Userlane
Feature Not Available
Forum to Reponse
HappyFox Help Desk
HappyFox Help Desk
8.2
Responses: 22
Userlane
Userlane
Feature Not Available
Tickets and Tagging
HappyFox Help Desk
HappyFox Help Desk
9.2
Responses: 28
Userlane
Userlane
Not enough data available
Live Chat
HappyFox Help Desk
HappyFox Help Desk
7.9
Responses: 17
Userlane
Userlane
Feature Not Available
Reviewers' Company Size
Reviewers of both HappyFox Help Desk and Userlane were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
HappyFox Help Desk
HappyFox Help Desk
46.3%
Userlane
Userlane
41.7%
Mid-Market
(51-1000 emp.)
HappyFox Help Desk
HappyFox Help Desk
38.9%
Userlane
Userlane
33.3%
Enterprise
(> 1000 emp.)
HappyFox Help Desk
HappyFox Help Desk
14.8%
Userlane
Userlane
25.0%
Reviewers' Industry
HappyFox Help Desk
HappyFox Help Desk Industry
Information Technology and Services
14.5%
Computer Software
10.3%
Higher Education
5.1%
Real Estate
4.3%
Consumer Goods
4.3%
Other
61.5%
Userlane
Userlane Industry
Computer Software
41.7%
Retail
8.3%
Marketing and Advertising
8.3%
Logistics and Supply Chain
8.3%
Internet
8.3%
Other
25.0%
Reviews
Most Helpful Favorable Review
HappyFox Help Desk
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Userlane
Sebastian M.
Administrator in Computer Software

The userlane product is really simple to integrate in your SaaS product. You are up and running in very short time. The user guides are easy to setup and in case of any questions the userlane team takes care of your concern quickly. All in all a great tool...

Most Helpful Critical Review
HappyFox Help Desk
GH
Executive Sponsor in Hospitality

The cost per user. Each package should be like 20-30 dollars per set of like 5 users.

Discussions
HappyFox Help Desk
HappyFox Help Desk Discussions
Monty the Mongoose crying
HappyFox Help Desk has no discussions with answers
Userlane
Userlane Discussions
Monty the Mongoose crying
Userlane has no discussions with answers
Screenshots
HappyFox Help Desk
HappyFox Help Desk Screenshots
Ask HappyFox Help Desk a QuestionContact HappyFox Help DeskAsk Userlane a QuestionContact Userlane
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