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Compare HappyFox Help Desk and Track-It!

See this
side-by-side comparison of HappyFox Help Desk vs. Track-It!
based on preference data from user reviews. HappyFox Help Desk rates 4.6/5 stars with 119 reviews. By contrast, Track-It! rates 3.6/5 stars with 84 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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HappyFox Help Desk
HappyFox Help Desk
(119)
4.6 out of 5
HappyFox Help Desk
Optimized for quick response
Track-It!
Track-It!
(84)
3.6 out of 5
Track-It!
Star Rating
HappyFox Help Desk
HappyFox Help Desk
Track-It!
Track-It!
Market Segments
HappyFox Help Desk
HappyFox Help Desk
Small-Business (46.3% of reviews)
Track-It!
Track-It!
Mid-Market (58.0% of reviews)
Entry Level Price
HappyFox Help Desk
HappyFox Help Desk
$29/agent /mo
Track-It!
Track-It!
No pricing information available

HappyFox Help Desk vs Track-It!

When assessing the two solutions, reviewers found HappyFox Help Desk easier to use, set up, and administer. Reviewers also preferred doing business with HappyFox Help Desk overall.

  • Reviewers felt that HappyFox Help Desk meets the needs of their business better than Track-It!.
  • When comparing quality of ongoing product support, reviewers felt that HappyFox Help Desk is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of HappyFox Help Desk over Track-It!.
Categories
Shared Categories
HappyFox Help Desk
HappyFox Help Desk
Track-It!
Track-It!
HappyFox Help Desk and Track-It! are categorized as Customer Self-Service and Help Desk
Unique Categories
HappyFox Help Desk
HappyFox Help Desk has no unique categories
Track-It!
Track-It! is categorized as Service Desk and IT Service Management (ITSM) Tools
Pricing
HappyFox Help Desk
HappyFox Help Desk Pricing
Mighty
$29/agent /mo
Enterprise
$69/agent /mo
Fantastic
$49/agent /mo
Enterprise Plus
$89/agent /mo
Unlimited Agents
$1499/mo
Free Trial
Track-It!
Track-It! Pricing
Free Trial
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Ratings
Meets Requirements
HappyFox Help Desk
HappyFox Help Desk
8.9
Responses: 112
Track-It!
Track-It!
7.8
Responses: 75
Ease of Use
HappyFox Help Desk
HappyFox Help Desk
9.3
Responses: 112
Track-It!
Track-It!
7.8
Responses: 75
Ease of Setup
HappyFox Help Desk
HappyFox Help Desk
8.9
Responses: 83
Track-It!
Track-It!
7.4
Responses: 45
Ease of Admin
HappyFox Help Desk
HappyFox Help Desk
9.1
Responses: 82
Track-It!
Track-It!
7.8
Responses: 47
Quality of Support
HappyFox Help Desk
HappyFox Help Desk
9.2
Responses: 107
Track-It!
Track-It!
7.7
Responses: 57
Ease of Doing Business With
HappyFox Help Desk
HappyFox Help Desk
9.3
Responses: 79
Track-It!
Track-It!
8.0
Responses: 45
Product Direction (% positive)
HappyFox Help Desk
HappyFox Help Desk
9.2
Responses: 113
Track-It!
Track-It!
5.6
Responses: 74
Features
Ticket and Case Management
Ticket creation user experience
HappyFox Help Desk
HappyFox Help Desk
9.1
Responses: 63
Verified Feature
Track-It!
Track-It!
8.0
Responses: 9
Verified Feature
Ticket response user experience
HappyFox Help Desk
HappyFox Help Desk
9.0
Responses: 62
Verified Feature
Track-It!
Track-It!
6.5
Responses: 9
Verified Feature
Workflow
HappyFox Help Desk
HappyFox Help Desk
8.7
Responses: 56
Verified Feature
Track-It!
Track-It!
7.0
Responses: 9
Verified Feature
Response Automation
HappyFox Help Desk
HappyFox Help Desk
8.9
Responses: 58
Verified Feature
Track-It!
Track-It!
7.4
Responses: 7
SLA Management
HappyFox Help Desk
HappyFox Help Desk
8.7
Responses: 43
Verified Feature
Track-It!
Track-It!
Not enough data available
Attachments/Screencasts
HappyFox Help Desk
HappyFox Help Desk
8.4
Responses: 55
Verified Feature
Track-It!
Track-It!
6.7
Responses: 9
Ticket Collaboration
HappyFox Help Desk
HappyFox Help Desk
8.8
Responses: 53
Verified Feature
Track-It!
Track-It!
6.9
Responses: 8
Customer and Contacts Database
HappyFox Help Desk
HappyFox Help Desk
8.3
Responses: 12
Verified Feature
Track-It!
Track-It!
Not enough data available
Knowledge Share
Knowledge Base
HappyFox Help Desk
HappyFox Help Desk
8.6
Responses: 23
Track-It!
Track-It!
7.0
Responses: 15
Searchable Articles
HappyFox Help Desk
HappyFox Help Desk
8.8
Responses: 21
Track-It!
Track-It!
6.7
Responses: 13
Community Forums
HappyFox Help Desk
HappyFox Help Desk
6.1
Responses: 6
Track-It!
Track-It!
Not enough data available
Interactive FAQs & Forums
HappyFox Help Desk
HappyFox Help Desk
6.9
Responses: 6
Track-It!
Track-It!
Not enough data available
Interaction
Web Portals
HappyFox Help Desk
HappyFox Help Desk
7.7
Responses: 10
Track-It!
Track-It!
7.7
Responses: 13
Forum to Reponse
HappyFox Help Desk
HappyFox Help Desk
8.2
Responses: 22
Track-It!
Track-It!
Feature Not Available
Tickets and Tagging
HappyFox Help Desk
HappyFox Help Desk
9.2
Responses: 28
Track-It!
Track-It!
8.6
Responses: 16
Live Chat
HappyFox Help Desk
HappyFox Help Desk
7.9
Responses: 17
Track-It!
Track-It!
Feature Not Available
Communication Channels
Customer Portal
HappyFox Help Desk
HappyFox Help Desk
8.9
Responses: 44
Verified Feature
Track-It!
Track-It!
7.7
Responses: 5
Verified Feature
Email to Case
HappyFox Help Desk
HappyFox Help Desk
9.1
Responses: 55
Verified Feature
Track-It!
Track-It!
7.9
Responses: 7
Verified Feature
Chat/Live Support
HappyFox Help Desk
HappyFox Help Desk
8.6
Responses: 22
Verified Feature
Track-It!
Track-It!
Not enough data available
Social Integration
HappyFox Help Desk
HappyFox Help Desk
8.6
Responses: 19
Verified Feature
Track-It!
Track-It!
Not enough data available
Voice
HappyFox Help Desk
HappyFox Help Desk
Not enough data available
Track-It!
Track-It!
Not enough data available
Platform
Mobile User Support
HappyFox Help Desk
HappyFox Help Desk
7.2
Responses: 23
Verified Feature
Track-It!
Track-It!
Not enough data available
Customization
HappyFox Help Desk
HappyFox Help Desk
8.3
Responses: 44
Verified Feature
Track-It!
Track-It!
Not enough data available
User, Role, and Access Management
HappyFox Help Desk
HappyFox Help Desk
8.7
Responses: 39
Verified Feature
Track-It!
Track-It!
Not enough data available
Integration
HappyFox Help Desk
HappyFox Help Desk
8.8
Responses: 23
Verified Feature
Track-It!
Track-It!
Not enough data available
Reporting
HappyFox Help Desk
HappyFox Help Desk
8.3
Responses: 52
Verified Feature
Track-It!
Track-It!
7.1
Responses: 8
Verified Feature
Dashboards
HappyFox Help Desk
HappyFox Help Desk
8.5
Responses: 50
Verified Feature
Track-It!
Track-It!
6.4
Responses: 7
Verified Feature
Reviewers' Company Size
Reviewers of HappyFox Help Desk were most often representing companies in the Small-Business segment, while reviewers for Track-It! were more commonly in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
HappyFox Help Desk
HappyFox Help Desk
46.3%
Track-It!
Track-It!
11.1%
Mid-Market
(51-1000 emp.)
HappyFox Help Desk
HappyFox Help Desk
38.9%
Track-It!
Track-It!
58.0%
Enterprise
(> 1000 emp.)
HappyFox Help Desk
HappyFox Help Desk
14.8%
Track-It!
Track-It!
30.9%
Reviewers' Industry
HappyFox Help Desk
HappyFox Help Desk Industry
Information Technology and Services
14.5%
Computer Software
10.3%
Higher Education
5.1%
Real Estate
4.3%
Consumer Goods
4.3%
Other
61.5%
Track-It!
Track-It! Industry
Information Technology and Services
14.6%
Hospital & Health Care
7.3%
Higher Education
7.3%
Utilities
4.9%
Law Practice
4.9%
Other
61.0%
Reviews
Most Helpful Favorable Review
HappyFox Help Desk
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Track-It!
GL
Administrator in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
HappyFox Help Desk
GH
Executive Sponsor in Hospitality

The cost per user. Each package should be like 20-30 dollars per set of like 5 users.

Track-It!
GH
Administrator in Hospital & Health Care

The inability to type in search within routing matrix.

Discussions
HappyFox Help Desk
HappyFox Help Desk Discussions
Monty the Mongoose crying
HappyFox Help Desk has no discussions with answers
Track-It!
Track-It! Discussions
Monty the Mongoose crying
Track-It! has no discussions with answers
Screenshots
HappyFox Help Desk
HappyFox Help Desk Screenshots
Track-It!
Track-It! Screenshots
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