Compare HappyFox Help Desk and Track-It!
See this
side-by-side comparison of HappyFox Help Desk vs. Track-It!
based on preference data from user reviews. HappyFox Help Desk rates 4.6/5 stars with 119 reviews. By contrast, Track-It! rates 3.6/5 stars with 84 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 HappyFox Help Desk Optimized for quick response |  Track-It! | |
| Star Rating | HappyFox Help Desk | Track-It! |
| Market Segments | HappyFox Help Desk Small-Business (46.3% of reviews) | Track-It! Mid-Market (58.0% of reviews) |
| Entry Level Price | HappyFox Help Desk $29/agent /mo | Track-It! No pricing information available |
HappyFox Help Desk vs Track-It!
When assessing the two solutions, reviewers found HappyFox Help Desk easier to use, set up, and administer. Reviewers also preferred doing business with HappyFox Help Desk overall.
- Reviewers felt that HappyFox Help Desk meets the needs of their business better than Track-It!.
- When comparing quality of ongoing product support, reviewers felt that HappyFox Help Desk is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of HappyFox Help Desk over Track-It!.
Categories
Shared Categories
HappyFox Help Desk and Track-It! are categorized as Customer Self-Service and Help Desk
Unique Categories
HappyFox Help Desk has no unique categories
Track-It! is categorized as Service Desk and IT Service Management (ITSM) Tools
Pricing
Mighty
$29/agent /mo
Enterprise
$69/agent /mo
Fantastic
$49/agent /mo
Enterprise Plus
$89/agent /mo
Unlimited Agents
$1499/mo
Free Trial
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Free Trial
Ratings
Meets Requirements
HappyFox Help Desk
Responses: 112
Track-It!
Responses: 75
Ease of Use
HappyFox Help Desk
Responses: 112
Track-It!
Responses: 75
Ease of Setup
HappyFox Help Desk
Responses: 83
Track-It!
Responses: 45
Ease of Admin
HappyFox Help Desk
Responses: 82
Track-It!
Responses: 47
Quality of Support
HappyFox Help Desk
Responses: 107
Track-It!
Responses: 57
Ease of Doing Business With
HappyFox Help Desk
Responses: 79
Track-It!
Responses: 45
Product Direction (% positive)
HappyFox Help Desk
Responses: 113
Track-It!
Responses: 74
Features
Ticket and Case Management
Ticket creation user experience
HappyFox Help Desk
Responses: 63
Verified Feature
Track-It!
Responses: 9
Verified Feature
Ticket response user experience
HappyFox Help Desk
Responses: 62
Verified Feature
Track-It!
Responses: 9
Verified Feature
Workflow
HappyFox Help Desk
Responses: 56
Verified Feature
Track-It!
Responses: 9
Verified Feature
Response Automation
HappyFox Help Desk
Responses: 58
Verified Feature
Track-It!
Responses: 7
SLA Management
HappyFox Help Desk
Responses: 43
Verified Feature
Track-It!
Attachments/Screencasts
HappyFox Help Desk
Responses: 55
Verified Feature
Track-It!
Responses: 9
Ticket Collaboration
HappyFox Help Desk
Responses: 53
Verified Feature
Track-It!
Responses: 8
Customer and Contacts Database
HappyFox Help Desk
Responses: 12
Verified Feature
Track-It!
Knowledge Share
Knowledge Base
HappyFox Help Desk
Responses: 23
Track-It!
Responses: 15
Searchable Articles
HappyFox Help Desk
Responses: 21
Track-It!
Responses: 13
Community Forums
HappyFox Help Desk
Responses: 6
Track-It!
Interactive FAQs & Forums
HappyFox Help Desk
Responses: 6
Track-It!
Interaction
Web Portals
HappyFox Help Desk
Responses: 10
Track-It!
Responses: 13
Forum to Reponse
HappyFox Help Desk
Responses: 22
Track-It!
Tickets and Tagging
HappyFox Help Desk
Responses: 28
Track-It!
Responses: 16
Live Chat
HappyFox Help Desk
Responses: 17
Track-It!
Communication Channels
Customer Portal
HappyFox Help Desk
Responses: 44
Verified Feature
Track-It!
Responses: 5
Verified Feature
Email to Case
HappyFox Help Desk
Responses: 55
Verified Feature
Track-It!
Responses: 7
Verified Feature
Chat/Live Support
HappyFox Help Desk
Responses: 22
Verified Feature
Track-It!
Social Integration
HappyFox Help Desk
Responses: 19
Verified Feature
Track-It!
Voice
HappyFox Help Desk
Track-It!
Platform
Mobile User Support
HappyFox Help Desk
Responses: 23
Verified Feature
Track-It!
Customization
HappyFox Help Desk
Responses: 44
Verified Feature
Track-It!
User, Role, and Access Management
HappyFox Help Desk
Responses: 39
Verified Feature
Track-It!
Integration
HappyFox Help Desk
Responses: 23
Verified Feature
Track-It!
Reporting
HappyFox Help Desk
Responses: 52
Verified Feature
Track-It!
Responses: 8
Verified Feature
Dashboards
HappyFox Help Desk
Responses: 50
Verified Feature
Track-It!
Responses: 7
Verified Feature
Reviewers' Company Size
Reviewers of HappyFox Help Desk were most often representing companies in the Small-Business segment, while reviewers for Track-It! were more commonly in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
HappyFox Help Desk
Track-It!
Mid-Market
(51-1000 emp.)
HappyFox Help Desk
Track-It!
Enterprise
(> 1000 emp.)
HappyFox Help Desk
Track-It!
Reviewers' Industry
Information Technology and Services
14.5%
Computer Software
10.3%
Higher Education
5.1%
Real Estate
4.3%
Consumer Goods
4.3%
Other
61.5%
Information Technology and Services
14.6%
Hospital & Health Care
7.3%
Higher Education
7.3%
Utilities
4.9%
Law Practice
4.9%
Other
61.0%
Reviews
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services
HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...
Administrator in Law Practice
Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.
Most Helpful Critical Review
Executive Sponsor in Hospitality
The cost per user. Each package should be like 20-30 dollars per set of like 5 users.
Administrator in Hospital & Health Care
The inability to type in search within routing matrix.
Top Alternatives
Discussions
HappyFox Help Desk has no discussions with answers
Track-It! has no discussions with answers
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