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Compare HappyFox Help Desk and Toonimo

See this
side-by-side comparison of HappyFox Help Desk vs. Toonimo
based on preference data from user reviews. HappyFox Help Desk rates 4.6/5 stars with 119 reviews. By contrast, Toonimo rates 4.3/5 stars with 12 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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HappyFox Help Desk
HappyFox Help Desk
(119)
4.6 out of 5
HappyFox Help Desk
Optimized for quick response
Toonimo
Toonimo
(12)
4.3 out of 5
Toonimo
Star Rating
HappyFox Help Desk
HappyFox Help Desk
Toonimo
Toonimo
Market Segments
HappyFox Help Desk
HappyFox Help Desk
Small-Business (46.3% of reviews)
Toonimo
Toonimo
Small-Business (41.7% of reviews)
Entry Level Price
HappyFox Help Desk
HappyFox Help Desk
$29/agent /mo
Toonimo
Toonimo
No pricing information available

HappyFox Help Desk vs Toonimo

When assessing the two solutions, reviewers found HappyFox Help Desk easier to use, set up, and administer. Reviewers also preferred doing business with HappyFox Help Desk overall.

  • Reviewers felt that Toonimo meets the needs of their business better than HappyFox Help Desk.
  • When comparing quality of ongoing product support, reviewers felt that Toonimo is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of HappyFox Help Desk over Toonimo.
Categories
Shared Categories
HappyFox Help Desk
HappyFox Help Desk
Toonimo
Toonimo
HappyFox Help Desk and Toonimo are categorized as Customer Self-Service
Unique Categories
HappyFox Help Desk
HappyFox Help Desk is categorized as Help Desk
Pricing
HappyFox Help Desk
HappyFox Help Desk Pricing
Mighty
$29/agent /mo
Enterprise
$69/agent /mo
Fantastic
$49/agent /mo
Enterprise Plus
$89/agent /mo
Unlimited Agents
$1499/mo
Free Trial
Toonimo
Toonimo Pricing
Free Trial Unavailable
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Ratings
Meets Requirements
HappyFox Help Desk
HappyFox Help Desk
8.9
Responses: 112
Toonimo
Toonimo
9.3
Responses: 12
Ease of Use
HappyFox Help Desk
HappyFox Help Desk
9.3
Responses: 112
Toonimo
Toonimo
8.8
Responses: 12
Ease of Setup
HappyFox Help Desk
HappyFox Help Desk
8.9
Responses: 83
Toonimo
Toonimo
8.7
Responses: 10
Ease of Admin
HappyFox Help Desk
HappyFox Help Desk
9.1
Responses: 82
Toonimo
Toonimo
8.7
Responses: 9
Quality of Support
HappyFox Help Desk
HappyFox Help Desk
9.2
Responses: 107
Toonimo
Toonimo
9.6
Responses: 12
Ease of Doing Business With
HappyFox Help Desk
HappyFox Help Desk
9.3
Responses: 79
Toonimo
Toonimo
8.8
Responses: 10
Product Direction (% positive)
HappyFox Help Desk
HappyFox Help Desk
9.2
Responses: 113
Toonimo
Toonimo
9.0
Responses: 12
Features
Knowledge Share
Knowledge Base
HappyFox Help Desk
HappyFox Help Desk
8.6
Responses: 23
Toonimo
Toonimo
9.7
Responses: 6
Searchable Articles
HappyFox Help Desk
HappyFox Help Desk
8.8
Responses: 21
Toonimo
Toonimo
9.7
Responses: 6
Community Forums
HappyFox Help Desk
HappyFox Help Desk
6.1
Responses: 6
Toonimo
Toonimo
Not enough data available
Interactive FAQs & Forums
HappyFox Help Desk
HappyFox Help Desk
6.9
Responses: 6
Toonimo
Toonimo
Not enough data available
Interaction
Web Portals
HappyFox Help Desk
HappyFox Help Desk
7.7
Responses: 10
Toonimo
Toonimo
9.3
Responses: 5
Forum to Reponse
HappyFox Help Desk
HappyFox Help Desk
8.2
Responses: 22
Toonimo
Toonimo
Not enough data available
Tickets and Tagging
HappyFox Help Desk
HappyFox Help Desk
9.2
Responses: 28
Toonimo
Toonimo
Not enough data available
Live Chat
HappyFox Help Desk
HappyFox Help Desk
7.9
Responses: 17
Toonimo
Toonimo
Not enough data available
Reviewers' Company Size
Reviewers of both HappyFox Help Desk and Toonimo were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
HappyFox Help Desk
HappyFox Help Desk
46.3%
Toonimo
Toonimo
41.7%
Mid-Market
(51-1000 emp.)
HappyFox Help Desk
HappyFox Help Desk
38.9%
Toonimo
Toonimo
41.7%
Enterprise
(> 1000 emp.)
HappyFox Help Desk
HappyFox Help Desk
14.8%
Toonimo
Toonimo
16.7%
Reviewers' Industry
HappyFox Help Desk
HappyFox Help Desk Industry
Information Technology and Services
14.5%
Computer Software
10.3%
Higher Education
5.1%
Real Estate
4.3%
Consumer Goods
4.3%
Other
61.5%
Toonimo
Toonimo Industry
Computer Software
25.0%
Financial Services
16.7%
Pharmaceuticals
8.3%
Marketing and Advertising
8.3%
Leisure, Travel & Tourism
8.3%
Other
33.3%
Reviews
Most Helpful Favorable Review
HappyFox Help Desk
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Toonimo
Amihai Z.
Administrator in Computer Software

I am a part of the team that builds the walkthroughs, it's intuitive and very easy to use, slick UX, we have a great relationship with the success team. Overall a great experience.

Most Helpful Critical Review
HappyFox Help Desk
GH
Executive Sponsor in Hospitality

The cost per user. Each package should be like 20-30 dollars per set of like 5 users.

Toonimo
GF
User in Financial Services

Data tracking on their platform was not easy to reconcile with our internal reporting. Additionally, we did not see the desired increase in conversion.

Discussions
HappyFox Help Desk
HappyFox Help Desk Discussions
Monty the Mongoose crying
HappyFox Help Desk has no discussions with answers
Toonimo
Toonimo Discussions
Do you offer on-premise installations?
1 comment
Offical Response from Toonimo
Toonimo's standard offering is SaaS, however, we do provide on-premise deployments in a few available configurations.Read more
Which languages are included in your audio walkthroughs?
1 comment
Offical Response from Toonimo
Toonimo can play audio in ANY language. It can also trigger the appropriate language audio based on the geographic region your website users are coming from.Read more
How long is the deployment process?
1 comment
Offical Response from Toonimo
The deployment of Toonimo depends on the complexity of the use cases. For a simple deployment of 1-2 use cases, the end-to-end deployment usually takes...Read more
Screenshots
HappyFox Help Desk
HappyFox Help Desk Screenshots
Toonimo
Toonimo Screenshots
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