Compare HappyFox Help Desk and Toonimo
See this
side-by-side comparison of HappyFox Help Desk vs. Toonimo
based on preference data from user reviews. HappyFox Help Desk rates 4.6/5 stars with 119 reviews. By contrast, Toonimo rates 4.3/5 stars with 12 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 HappyFox Help Desk Optimized for quick response |  Toonimo | |
| Star Rating | HappyFox Help Desk | Toonimo |
| Market Segments | HappyFox Help Desk Small-Business (46.3% of reviews) | Toonimo Small-Business (41.7% of reviews) |
| Entry Level Price | HappyFox Help Desk $29/agent /mo | Toonimo No pricing information available |
HappyFox Help Desk vs Toonimo
When assessing the two solutions, reviewers found HappyFox Help Desk easier to use, set up, and administer. Reviewers also preferred doing business with HappyFox Help Desk overall.
- Reviewers felt that Toonimo meets the needs of their business better than HappyFox Help Desk.
- When comparing quality of ongoing product support, reviewers felt that Toonimo is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of HappyFox Help Desk over Toonimo.
Categories
Shared Categories
HappyFox Help Desk and Toonimo are categorized as Customer Self-Service
Unique Categories
HappyFox Help Desk is categorized as Help Desk
Toonimo is categorized as Product Analytics, Session Replay, A/B Testing, and Digital Adoption Platform
Pricing
Mighty
$29/agent /mo
Enterprise
$69/agent /mo
Fantastic
$49/agent /mo
Enterprise Plus
$89/agent /mo
Unlimited Agents
$1499/mo
Free Trial
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Free Trial Unavailable
Ratings
Meets Requirements
HappyFox Help Desk
Responses: 112
Toonimo
Responses: 12
Ease of Use
HappyFox Help Desk
Responses: 112
Toonimo
Responses: 12
Ease of Setup
HappyFox Help Desk
Responses: 83
Toonimo
Responses: 10
Ease of Admin
HappyFox Help Desk
Responses: 82
Toonimo
Responses: 9
Quality of Support
HappyFox Help Desk
Responses: 107
Toonimo
Responses: 12
Ease of Doing Business With
HappyFox Help Desk
Responses: 79
Toonimo
Responses: 10
Product Direction (% positive)
HappyFox Help Desk
Responses: 113
Toonimo
Responses: 12
Features
Knowledge Share
Knowledge Base
HappyFox Help Desk
Responses: 23
Toonimo
Responses: 6
Searchable Articles
HappyFox Help Desk
Responses: 21
Toonimo
Responses: 6
Community Forums
HappyFox Help Desk
Responses: 6
Toonimo
Interactive FAQs & Forums
HappyFox Help Desk
Responses: 6
Toonimo
Interaction
Web Portals
HappyFox Help Desk
Responses: 10
Toonimo
Responses: 5
Forum to Reponse
HappyFox Help Desk
Responses: 22
Toonimo
Tickets and Tagging
HappyFox Help Desk
Responses: 28
Toonimo
Live Chat
HappyFox Help Desk
Responses: 17
Toonimo
Reviewers' Company Size
Reviewers of both HappyFox Help Desk and Toonimo were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
HappyFox Help Desk
Toonimo
Mid-Market
(51-1000 emp.)
HappyFox Help Desk
Toonimo
Enterprise
(> 1000 emp.)
HappyFox Help Desk
Toonimo
Reviewers' Industry
Information Technology and Services
14.5%
Computer Software
10.3%
Higher Education
5.1%
Real Estate
4.3%
Consumer Goods
4.3%
Other
61.5%
Computer Software
25.0%
Financial Services
16.7%
Pharmaceuticals
8.3%
Marketing and Advertising
8.3%
Leisure, Travel & Tourism
8.3%
Other
33.3%
Reviews
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services
HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...
Amihai Z.
Administrator in Computer Software
I am a part of the team that builds the walkthroughs, it's intuitive and very easy to use, slick UX, we have a great relationship with the success team. Overall a great experience.
Most Helpful Critical Review
Executive Sponsor in Hospitality
The cost per user. Each package should be like 20-30 dollars per set of like 5 users.
User in Financial Services
Data tracking on their platform was not easy to reconcile with our internal reporting. Additionally, we did not see the desired increase in conversion.
Discussions
HappyFox Help Desk has no discussions with answers
Do you offer on-premise installations?
1 comment
Offical Response from Toonimo
Toonimo's standard offering is SaaS, however, we do provide on-premise deployments in a few available configurations.Read more
Which languages are included in your audio walkthroughs?
1 comment
Offical Response from Toonimo
Toonimo can play audio in ANY language. It can also trigger the appropriate language audio based on the geographic region your website users are coming from.Read more
How long is the deployment process?
1 comment
Offical Response from Toonimo
The deployment of Toonimo depends on the complexity of the use cases. For a simple deployment of 1-2 use cases, the end-to-end deployment usually takes...Read more
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