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Compare HappyFox Help Desk and SnapEngage

See this
side-by-side comparison of HappyFox Help Desk vs. SnapEngage
based on preference data from user reviews. HappyFox Help Desk rates 4.6/5 stars with 119 reviews. By contrast, SnapEngage rates 4.5/5 stars with 131 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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HappyFox Help Desk
HappyFox Help Desk
(119)
4.6 out of 5
HappyFox Help Desk
Optimized for quick response
SnapEngage
SnapEngage
(131)
4.5 out of 5
SnapEngage
Star Rating
HappyFox Help Desk
HappyFox Help Desk
SnapEngage
SnapEngage
Market Segments
HappyFox Help Desk
HappyFox Help Desk
Small-Business (46.3% of reviews)
SnapEngage
SnapEngage
Mid-Market (48.1% of reviews)
Entry Level Price
HappyFox Help Desk
HappyFox Help Desk
$29/agent /mo
SnapEngage
SnapEngage
From $16 per user / per month

HappyFox Help Desk vs SnapEngage

When assessing the two solutions, reviewers found HappyFox Help Desk easier to use and administer. However, reviewers felt that SnapEngage was easier to do business with overall. Finally, reviewers felt that the products are equally easy to set up.

  • Reviewers felt that HappyFox Help Desk meets the needs of their business better than SnapEngage.
  • When comparing quality of ongoing product support, reviewers felt that HappyFox Help Desk is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of HappyFox Help Desk over SnapEngage.
Categories
Shared Categories
HappyFox Help Desk
HappyFox Help Desk
SnapEngage
SnapEngage
HappyFox Help Desk and SnapEngage are categorized as Customer Self-Service
Unique Categories
HappyFox Help Desk
HappyFox Help Desk is categorized as Help Desk
SnapEngage
SnapEngage is categorized as SAP App Center and Live Chat
Pricing
HappyFox Help Desk
HappyFox Help Desk Pricing
Mighty
$29/agent /mo
Fantastic
$49/agent /mo
Enterprise
$69/agent /mo
Enterprise Plus
$89/agent /mo
Unlimited Agents
$1499/mo
Free Trial
SnapEngage
SnapEngage Pricing
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
Contact Usper user / per month
Free Trial
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Ratings
Meets Requirements
HappyFox Help Desk
HappyFox Help Desk
8.9
Responses: 112
SnapEngage
SnapEngage
8.6
Responses: 127
Ease of Use
HappyFox Help Desk
HappyFox Help Desk
9.3
Responses: 112
SnapEngage
SnapEngage
9.2
Responses: 129
Ease of Setup
HappyFox Help Desk
HappyFox Help Desk
8.9
Responses: 83
SnapEngage
SnapEngage
8.9
Responses: 82
Ease of Admin
HappyFox Help Desk
HappyFox Help Desk
9.1
Responses: 82
SnapEngage
SnapEngage
8.9
Responses: 81
Quality of Support
HappyFox Help Desk
HappyFox Help Desk
9.2
Responses: 107
SnapEngage
SnapEngage
9.1
Responses: 116
Ease of Doing Business With
HappyFox Help Desk
HappyFox Help Desk
9.3
Responses: 79
SnapEngage
SnapEngage
9.4
Responses: 80
Product Direction (% positive)
HappyFox Help Desk
HappyFox Help Desk
9.2
Responses: 113
SnapEngage
SnapEngage
8.3
Responses: 127
Features
Knowledge Share
Knowledge Base
HappyFox Help Desk
HappyFox Help Desk
8.6
Responses: 23
SnapEngage
SnapEngage
8.8
Responses: 18
Searchable Articles
HappyFox Help Desk
HappyFox Help Desk
8.8
Responses: 21
SnapEngage
SnapEngage
8.4
Responses: 16
Community Forums
HappyFox Help Desk
HappyFox Help Desk
6.1
Responses: 6
SnapEngage
SnapEngage
Feature Not Available
Interactive FAQs & Forums
HappyFox Help Desk
HappyFox Help Desk
6.9
Responses: 6
SnapEngage
SnapEngage
Feature Not Available
Interaction
Web Portals
HappyFox Help Desk
HappyFox Help Desk
7.7
Responses: 10
SnapEngage
SnapEngage
8.8
Responses: 17
Forum to Reponse
HappyFox Help Desk
HappyFox Help Desk
8.2
Responses: 22
SnapEngage
SnapEngage
8.8
Responses: 12
Tickets and Tagging
HappyFox Help Desk
HappyFox Help Desk
9.2
Responses: 28
SnapEngage
SnapEngage
8.6
Responses: 16
Live Chat
HappyFox Help Desk
HappyFox Help Desk
7.9
Responses: 17
SnapEngage
SnapEngage
9.8
Responses: 21
Reviewers' Company Size
Reviewers of HappyFox Help Desk were most often representing companies in the Small-Business segment, while reviewers for SnapEngage were more commonly in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
HappyFox Help Desk
HappyFox Help Desk
46.3%
SnapEngage
SnapEngage
42.7%
Mid-Market
(51-1000 emp.)
HappyFox Help Desk
HappyFox Help Desk
38.9%
SnapEngage
SnapEngage
48.1%
Enterprise
(> 1000 emp.)
HappyFox Help Desk
HappyFox Help Desk
14.8%
SnapEngage
SnapEngage
9.2%
Reviewers' Industry
HappyFox Help Desk
HappyFox Help Desk Industry
Information Technology and Services
14.5%
Computer Software
10.3%
Higher Education
5.1%
Real Estate
4.3%
Consumer Goods
4.3%
Other
61.5%
SnapEngage
SnapEngage Industry
Information Technology and Services
13.7%
Computer Software
13.7%
Financial Services
5.3%
Insurance
4.6%
Telecommunications
3.8%
Other
58.8%
Reviews
Most Helpful Favorable Review
HappyFox Help Desk
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

SnapEngage
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
HappyFox Help Desk
GH
Executive Sponsor in Hospitality

The cost per user. Each package should be like 20-30 dollars per set of like 5 users.

SnapEngage
G
Administrator in Information Technology and Services

Visually it's not the cleanest interface. Setting up the creative is more difficult.

Discussions
HappyFox Help Desk
HappyFox Help Desk Discussions
Monty the Mongoose crying
HappyFox Help Desk has no discussions with answers
SnapEngage
SnapEngage Discussions
Does SnapEngage offer HIPAA-compliant chat with third-party certification?
1 comment
Offical Response from SnapEngage
Yes! We proudly offer HIPAA-compliant chat options on all SnapEngage plans. This optional upgrade includes third-party certification and security audit logs....Read more
Monty the Mongoose crying
SnapEngage has no more discussions with answers
Screenshots
HappyFox Help Desk
HappyFox Help Desk Screenshots
Downloads
HappyFox Help Desk
HappyFox Help Desk Downloads
No downloads provided
SnapEngage
SnapEngage Downloads
No downloads provided
Ask HappyFox Help Desk a QuestionContact HappyFox Help DeskAsk SnapEngage a QuestionContact SnapEngage
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