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Compare HappyFox Help Desk and Salesforce Service Cloud

See this
side-by-side comparison of HappyFox Help Desk vs. Salesforce Service Cloud
based on preference data from user reviews. HappyFox Help Desk rates 4.6/5 stars with 119 reviews. By contrast, Salesforce Service Cloud rates 4.1/5 stars with 1,533 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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HappyFox Help Desk
HappyFox Help Desk
(119)
4.6 out of 5
HappyFox Help Desk
Optimized for quick response
Salesforce Service Cloud
Salesforce Service Cloud
(1,533)
4.1 out of 5
Salesforce Service Cloud
Optimized for quick response
Star Rating
HappyFox Help Desk
HappyFox Help Desk
Salesforce Service Cloud
Salesforce Service Cloud
Market Segments
HappyFox Help Desk
HappyFox Help Desk
Small-Business (46.3% of reviews)
Salesforce Service Cloud
Salesforce Service Cloud
Mid-Market (42.4% of reviews)
Entry Level Price
HappyFox Help Desk
HappyFox Help Desk
$29/agent /mo
Salesforce Service Cloud
Salesforce Service Cloud
$ 25 USD Per user/month (billed annually)

HappyFox Help Desk vs Salesforce Service Cloud

When assessing the two solutions, reviewers found HappyFox Help Desk easier to use, set up, and administer. Reviewers also preferred doing business with HappyFox Help Desk overall.

  • Reviewers felt that HappyFox Help Desk meets the needs of their business better than Salesforce Service Cloud.
  • When comparing quality of ongoing product support, reviewers felt that HappyFox Help Desk is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of HappyFox Help Desk over Salesforce Service Cloud.
Categories
Shared Categories
HappyFox Help Desk
HappyFox Help Desk
Salesforce Service Cloud
Salesforce Service Cloud
HappyFox Help Desk and Salesforce Service Cloud are categorized as Customer Self-Service and Help Desk
Unique Categories
HappyFox Help Desk
HappyFox Help Desk has no unique categories
Salesforce Service Cloud
Salesforce Service Cloud is categorized as Social Customer Service and Live Chat
Pricing
HappyFox Help Desk
HappyFox Help Desk Pricing
Mighty
$29/agent /mo
Fantastic
$49/agent /mo
Enterprise
$69/agent /mo
Enterprise Plus
$89/agent /mo
Unlimited Agents
$1499/mo
Free Trial
Salesforce Service Cloud
Salesforce Service Cloud Pricing
Service Essentials Edition
$ 25 USDPer user/month (billed annually)
Professional Edition
$ 75 USDPer user/month (billed annually)
Enterprise Edition
$ 150 USDPer user/month (billed annually)
Unlimited Edition
$ 300 USDPer user/month (billed annually)
Free Trial
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Ratings
Meets Requirements
HappyFox Help Desk
HappyFox Help Desk
8.9
Responses: 112
Salesforce Service Cloud
Salesforce Service Cloud
8.4
Responses: 1282
Ease of Use
HappyFox Help Desk
HappyFox Help Desk
9.3
Responses: 112
Salesforce Service Cloud
Salesforce Service Cloud
8.0
Responses: 1285
Ease of Setup
HappyFox Help Desk
HappyFox Help Desk
8.9
Responses: 83
Salesforce Service Cloud
Salesforce Service Cloud
7.4
Responses: 538
Ease of Admin
HappyFox Help Desk
HappyFox Help Desk
9.1
Responses: 82
Salesforce Service Cloud
Salesforce Service Cloud
7.8
Responses: 540
Quality of Support
HappyFox Help Desk
HappyFox Help Desk
9.2
Responses: 107
Salesforce Service Cloud
Salesforce Service Cloud
8.0
Responses: 1128
Ease of Doing Business With
HappyFox Help Desk
HappyFox Help Desk
9.3
Responses: 79
Salesforce Service Cloud
Salesforce Service Cloud
8.4
Responses: 528
Product Direction (% positive)
HappyFox Help Desk
HappyFox Help Desk
9.2
Responses: 113
Salesforce Service Cloud
Salesforce Service Cloud
7.7
Responses: 1268
Features
Ticket and Case Management
Ticket creation user experience
HappyFox Help Desk
HappyFox Help Desk
9.1
Responses: 63
Verified Feature
Salesforce Service Cloud
Salesforce Service Cloud
8.3
Responses: 787
Verified Feature
Ticket response user experience
HappyFox Help Desk
HappyFox Help Desk
9.0
Responses: 62
Verified Feature
Salesforce Service Cloud
Salesforce Service Cloud
8.2
Responses: 785
Verified Feature
Workflow
HappyFox Help Desk
HappyFox Help Desk
8.7
Responses: 56
Verified Feature
Salesforce Service Cloud
Salesforce Service Cloud
8.1
Responses: 816
Verified Feature
Response Automation
HappyFox Help Desk
HappyFox Help Desk
8.9
Responses: 58
Verified Feature
Salesforce Service Cloud
Salesforce Service Cloud
8.1
Responses: 750
Verified Feature
SLA Management
HappyFox Help Desk
HappyFox Help Desk
8.7
Responses: 43
Verified Feature
Salesforce Service Cloud
Salesforce Service Cloud
8.1
Responses: 592
Attachments/Screencasts
HappyFox Help Desk
HappyFox Help Desk
8.4
Responses: 55
Verified Feature
Salesforce Service Cloud
Salesforce Service Cloud
7.7
Responses: 768
Verified Feature
Ticket Collaboration
HappyFox Help Desk
HappyFox Help Desk
8.8
Responses: 53
Verified Feature
Salesforce Service Cloud
Salesforce Service Cloud
8.1
Responses: 744
Verified Feature
Customer and Contacts Database
HappyFox Help Desk
HappyFox Help Desk
8.3
Responses: 12
Verified Feature
Salesforce Service Cloud
Salesforce Service Cloud
8.3
Responses: 644
Verified Feature
Knowledge Share
Knowledge Base
HappyFox Help Desk
HappyFox Help Desk
8.6
Responses: 23
Salesforce Service Cloud
Salesforce Service Cloud
8.4
Responses: 202
Searchable Articles
HappyFox Help Desk
HappyFox Help Desk
8.8
Responses: 21
Salesforce Service Cloud
Salesforce Service Cloud
8.1
Responses: 195
Community Forums
HappyFox Help Desk
HappyFox Help Desk
6.1
Responses: 6
Salesforce Service Cloud
Salesforce Service Cloud
8.1
Responses: 171
Interactive FAQs & Forums
HappyFox Help Desk
HappyFox Help Desk
6.9
Responses: 6
Salesforce Service Cloud
Salesforce Service Cloud
8.0
Responses: 168
Interaction
Web Portals
HappyFox Help Desk
HappyFox Help Desk
7.7
Responses: 10
Salesforce Service Cloud
Salesforce Service Cloud
8.2
Responses: 184
Forum to Reponse
HappyFox Help Desk
HappyFox Help Desk
8.2
Responses: 22
Salesforce Service Cloud
Salesforce Service Cloud
8.1
Responses: 156
Tickets and Tagging
HappyFox Help Desk
HappyFox Help Desk
9.2
Responses: 28
Salesforce Service Cloud
Salesforce Service Cloud
8.4
Responses: 193
Live Chat
HappyFox Help Desk
HappyFox Help Desk
7.9
Responses: 17
Salesforce Service Cloud
Salesforce Service Cloud
8.2
Responses: 147
Communication Channels
Customer Portal
HappyFox Help Desk
HappyFox Help Desk
8.9
Responses: 44
Verified Feature
Salesforce Service Cloud
Salesforce Service Cloud
8.2
Responses: 639
Verified Feature
Email to Case
HappyFox Help Desk
HappyFox Help Desk
9.1
Responses: 55
Verified Feature
Salesforce Service Cloud
Salesforce Service Cloud
8.5
Responses: 795
Verified Feature
Chat/Live Support
HappyFox Help Desk
HappyFox Help Desk
8.6
Responses: 22
Verified Feature
Salesforce Service Cloud
Salesforce Service Cloud
7.9
Responses: 489
Social Integration
HappyFox Help Desk
HappyFox Help Desk
8.6
Responses: 19
Verified Feature
Salesforce Service Cloud
Salesforce Service Cloud
8.0
Responses: 452
Verified Feature
Voice
HappyFox Help Desk
HappyFox Help Desk
Not enough data available
Salesforce Service Cloud
Salesforce Service Cloud
8.1
Responses: 438
Platform
Mobile User Support
HappyFox Help Desk
HappyFox Help Desk
7.2
Responses: 23
Verified Feature
Salesforce Service Cloud
Salesforce Service Cloud
7.8
Responses: 242
Verified Feature
Customization
HappyFox Help Desk
HappyFox Help Desk
8.3
Responses: 44
Verified Feature
Salesforce Service Cloud
Salesforce Service Cloud
8.2
Responses: 370
Verified Feature
User, Role, and Access Management
HappyFox Help Desk
HappyFox Help Desk
8.7
Responses: 39
Verified Feature
Salesforce Service Cloud
Salesforce Service Cloud
8.5
Responses: 350
Verified Feature
Integration
HappyFox Help Desk
HappyFox Help Desk
8.8
Responses: 23
Verified Feature
Salesforce Service Cloud
Salesforce Service Cloud
8.0
Responses: 280
Verified Feature
Reporting
HappyFox Help Desk
HappyFox Help Desk
8.3
Responses: 52
Verified Feature
Salesforce Service Cloud
Salesforce Service Cloud
8.0
Responses: 763
Verified Feature
Dashboards
HappyFox Help Desk
HappyFox Help Desk
8.5
Responses: 50
Verified Feature
Salesforce Service Cloud
Salesforce Service Cloud
8.1
Responses: 776
Verified Feature
Reviewers' Company Size
Reviewers of HappyFox Help Desk were most often representing companies in the Small-Business segment, while reviewers for Salesforce Service Cloud were more commonly in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
HappyFox Help Desk
HappyFox Help Desk
46.3%
Salesforce Service Cloud
Salesforce Service Cloud
24.2%
Mid-Market
(51-1000 emp.)
HappyFox Help Desk
HappyFox Help Desk
38.9%
Salesforce Service Cloud
Salesforce Service Cloud
42.4%
Enterprise
(> 1000 emp.)
HappyFox Help Desk
HappyFox Help Desk
14.8%
Salesforce Service Cloud
Salesforce Service Cloud
33.4%
Reviewers' Industry
HappyFox Help Desk
HappyFox Help Desk Industry
Information Technology and Services
14.5%
Computer Software
10.3%
Higher Education
5.1%
Real Estate
4.3%
Consumer Goods
4.3%
Other
61.5%
Salesforce Service Cloud
Salesforce Service Cloud Industry
Computer Software
15.8%
Information Technology and Services
13.9%
Internet
7.6%
Hospital & Health Care
3.4%
Financial Services
3.4%
Other
55.8%
Reviews
Most Helpful Favorable Review
HappyFox Help Desk
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Salesforce Service Cloud
GO
User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
HappyFox Help Desk
GH
Executive Sponsor in Hospitality

The cost per user. Each package should be like 20-30 dollars per set of like 5 users.

Salesforce Service Cloud
Henry K.
Administrator in E-Learning

I dislike that I can't search for past support cases by their tags/labels. I want to be able to click on a label and see all from that label. I also hate that I can't forward support tickets easily.

Discussions
HappyFox Help Desk
HappyFox Help Desk Discussions
Monty the Mongoose crying
HappyFox Help Desk has no discussions with answers
Salesforce Service Cloud
Salesforce Service Cloud Discussions
How do I integrate my other products and systems with Service Cloud?
1 comment
G2
Salesforce provides heaps of ways to integrate your salesforce platform to external systems via the api. You can check out this salesforce service cloud faq...Read more
Monty the Mongoose crying
Salesforce Service Cloud has no more discussions with answers
Screenshots
HappyFox Help Desk
HappyFox Help Desk Screenshots
Salesforce Service Cloud
Salesforce Service Cloud Screenshots
Downloads
HappyFox Help Desk
HappyFox Help Desk Downloads
No downloads provided
Ask HappyFox Help Desk a QuestionContact HappyFox Help DeskAsk SF Service Cloud a QuestionContact SF Service Cloud
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HappyFox Help Desk
HappyFox Help Desk
Optimized for quick response
Salesforce Service Cloud
Salesforce Service Cloud
Optimized for quick response