Compare HappyFox Help Desk and Salesforce Knowledge
See this
side-by-side comparison of HappyFox Help Desk vs. Salesforce Knowledge
based on preference data from user reviews. HappyFox Help Desk rates 4.6/5 stars with 119 reviews. By contrast, Salesforce Knowledge rates 4.0/5 stars with 18 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 HappyFox Help Desk Optimized for quick response |  Salesforce Knowledge | |
| Star Rating | HappyFox Help Desk | Salesforce Knowledge |
| Market Segments | HappyFox Help Desk Small-Business (46.3% of reviews) | Salesforce Knowledge Mid-Market (40.0% of reviews) |
| Entry Level Price | HappyFox Help Desk $29/agent /mo | Salesforce Knowledge No pricing information available |
HappyFox Help Desk vs Salesforce Knowledge
When assessing the two solutions, reviewers found HappyFox Help Desk easier to use, set up, and administer. Reviewers also preferred doing business with HappyFox Help Desk overall.
- Reviewers felt that HappyFox Help Desk meets the needs of their business better than Salesforce Knowledge.
- When comparing quality of ongoing product support, reviewers felt that HappyFox Help Desk is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of HappyFox Help Desk over Salesforce Knowledge.
Categories
Shared Categories
HappyFox Help Desk and Salesforce Knowledge are categorized as Customer Self-Service
Unique Categories
HappyFox Help Desk is categorized as Help Desk
Salesforce Knowledge is categorized as Contact Center Knowledge Base
Pricing
Mighty
$29/agent /mo
Enterprise
$69/agent /mo
Fantastic
$49/agent /mo
Enterprise Plus
$89/agent /mo
Unlimited Agents
$1499/mo
Free Trial
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Free Trial Unavailable
Ratings
Meets Requirements
HappyFox Help Desk
Responses: 112
Salesforce Knowledge
Responses: 11
Ease of Use
HappyFox Help Desk
Responses: 112
Salesforce Knowledge
Responses: 11
Ease of Setup
HappyFox Help Desk
Responses: 83
Salesforce Knowledge
Responses: 7
Ease of Admin
HappyFox Help Desk
Responses: 82
Salesforce Knowledge
Responses: 7
Quality of Support
HappyFox Help Desk
Responses: 107
Salesforce Knowledge
Responses: 11
Ease of Doing Business With
HappyFox Help Desk
Responses: 79
Salesforce Knowledge
Responses: 7
Product Direction (% positive)
HappyFox Help Desk
Responses: 113
Salesforce Knowledge
Responses: 11
Features
Knowledge Share
Knowledge Base
HappyFox Help Desk
Responses: 23
Salesforce Knowledge
Responses: 10
Searchable Articles
HappyFox Help Desk
Responses: 21
Salesforce Knowledge
Responses: 10
Community Forums
HappyFox Help Desk
Responses: 6
Salesforce Knowledge
Responses: 9
Interactive FAQs & Forums
HappyFox Help Desk
Responses: 6
Salesforce Knowledge
Responses: 7
Interaction
Web Portals
HappyFox Help Desk
Responses: 10
Salesforce Knowledge
Responses: 8
Forum to Reponse
HappyFox Help Desk
Responses: 22
Salesforce Knowledge
Responses: 7
Tickets and Tagging
HappyFox Help Desk
Responses: 28
Salesforce Knowledge
Responses: 7
Live Chat
HappyFox Help Desk
Responses: 17
Salesforce Knowledge
Responses: 7
Reviewers' Company Size
Reviewers of HappyFox Help Desk were most often representing companies in the Small-Business segment, while reviewers for Salesforce Knowledge were more commonly in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
HappyFox Help Desk
Salesforce Knowledge
Mid-Market
(51-1000 emp.)
HappyFox Help Desk
Salesforce Knowledge
Enterprise
(> 1000 emp.)
HappyFox Help Desk
Salesforce Knowledge
Reviewers' Industry
Information Technology and Services
14.5%
Computer Software
10.3%
Higher Education
5.1%
Real Estate
4.3%
Consumer Goods
4.3%
Other
61.5%
Computer Software
20.0%
Internet
13.3%
Human Resources
13.3%
Wholesale
6.7%
Textiles
6.7%
Other
40.0%
Reviews
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services
HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...
Justin G.
User in Staffing and Recruiting
This tool helped me gain and find the knowledge needed faster. I was able to collaborate with my team easily on the notes needed t make an educated and pure decision on what was the best next moves and how to better accompany my customers. I feel much more...
Most Helpful Critical Review
Executive Sponsor in Hospitality
The cost per user. Each package should be like 20-30 dollars per set of like 5 users.
Administrator in Insurance
Price. Ties you to Salesforce. Very hard to move off and integration with other apps is clumsy, despite the APIs. Very expensive license and implementation
Top Alternatives
Discussions
HappyFox Help Desk has no discussions with answers
Salesforce Knowledge has no discussions with answers
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