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Compare HappyFox Help Desk and Salesforce Knowledge

See this
side-by-side comparison of HappyFox Help Desk vs. Salesforce Knowledge
based on preference data from user reviews. HappyFox Help Desk rates 4.6/5 stars with 119 reviews. By contrast, Salesforce Knowledge rates 4.0/5 stars with 18 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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HappyFox Help Desk
HappyFox Help Desk
(119)
4.6 out of 5
HappyFox Help Desk
Optimized for quick response
Salesforce Knowledge
Salesforce Knowledge
(18)
4.0 out of 5
Salesforce Knowledge
Star Rating
HappyFox Help Desk
HappyFox Help Desk
Salesforce Knowledge
Salesforce Knowledge
Market Segments
HappyFox Help Desk
HappyFox Help Desk
Small-Business (46.3% of reviews)
Salesforce Knowledge
Salesforce Knowledge
Mid-Market (40.0% of reviews)
Entry Level Price
HappyFox Help Desk
HappyFox Help Desk
$29/agent /mo
Salesforce Knowledge
Salesforce Knowledge
No pricing information available

HappyFox Help Desk vs Salesforce Knowledge

When assessing the two solutions, reviewers found HappyFox Help Desk easier to use, set up, and administer. Reviewers also preferred doing business with HappyFox Help Desk overall.

  • Reviewers felt that HappyFox Help Desk meets the needs of their business better than Salesforce Knowledge.
  • When comparing quality of ongoing product support, reviewers felt that HappyFox Help Desk is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of HappyFox Help Desk over Salesforce Knowledge.
Categories
Shared Categories
HappyFox Help Desk
HappyFox Help Desk
Salesforce Knowledge
Salesforce Knowledge
HappyFox Help Desk and Salesforce Knowledge are categorized as Customer Self-Service
Unique Categories
HappyFox Help Desk
HappyFox Help Desk is categorized as Help Desk
Salesforce Knowledge
Salesforce Knowledge is categorized as Contact Center Knowledge Base
Pricing
HappyFox Help Desk
HappyFox Help Desk Pricing
Mighty
$29/agent /mo
Enterprise
$69/agent /mo
Fantastic
$49/agent /mo
Enterprise Plus
$89/agent /mo
Unlimited Agents
$1499/mo
Free Trial
Salesforce Knowledge
Salesforce Knowledge Pricing
Free Trial Unavailable
Ratings
Meets Requirements
HappyFox Help Desk
HappyFox Help Desk
8.9
Responses: 112
Salesforce Knowledge
Salesforce Knowledge
8.2
Responses: 11
Ease of Use
HappyFox Help Desk
HappyFox Help Desk
9.3
Responses: 112
Salesforce Knowledge
Salesforce Knowledge
7.6
Responses: 11
Ease of Setup
HappyFox Help Desk
HappyFox Help Desk
8.9
Responses: 83
Salesforce Knowledge
Salesforce Knowledge
6.4
Responses: 7
Ease of Admin
HappyFox Help Desk
HappyFox Help Desk
9.1
Responses: 82
Salesforce Knowledge
Salesforce Knowledge
6.7
Responses: 7
Quality of Support
HappyFox Help Desk
HappyFox Help Desk
9.2
Responses: 107
Salesforce Knowledge
Salesforce Knowledge
8.2
Responses: 11
Ease of Doing Business With
HappyFox Help Desk
HappyFox Help Desk
9.3
Responses: 79
Salesforce Knowledge
Salesforce Knowledge
8.3
Responses: 7
Product Direction (% positive)
HappyFox Help Desk
HappyFox Help Desk
9.2
Responses: 113
Salesforce Knowledge
Salesforce Knowledge
5.8
Responses: 11
Features
Knowledge Share
Knowledge Base
HappyFox Help Desk
HappyFox Help Desk
8.6
Responses: 23
Salesforce Knowledge
Salesforce Knowledge
8.7
Responses: 10
Searchable Articles
HappyFox Help Desk
HappyFox Help Desk
8.8
Responses: 21
Salesforce Knowledge
Salesforce Knowledge
9.0
Responses: 10
Community Forums
HappyFox Help Desk
HappyFox Help Desk
6.1
Responses: 6
Salesforce Knowledge
Salesforce Knowledge
8.3
Responses: 9
Interactive FAQs & Forums
HappyFox Help Desk
HappyFox Help Desk
6.9
Responses: 6
Salesforce Knowledge
Salesforce Knowledge
8.3
Responses: 7
Interaction
Web Portals
HappyFox Help Desk
HappyFox Help Desk
7.7
Responses: 10
Salesforce Knowledge
Salesforce Knowledge
8.8
Responses: 8
Forum to Reponse
HappyFox Help Desk
HappyFox Help Desk
8.2
Responses: 22
Salesforce Knowledge
Salesforce Knowledge
8.8
Responses: 7
Tickets and Tagging
HappyFox Help Desk
HappyFox Help Desk
9.2
Responses: 28
Salesforce Knowledge
Salesforce Knowledge
8.6
Responses: 7
Live Chat
HappyFox Help Desk
HappyFox Help Desk
7.9
Responses: 17
Salesforce Knowledge
Salesforce Knowledge
7.9
Responses: 7
Reviewers' Company Size
Reviewers of HappyFox Help Desk were most often representing companies in the Small-Business segment, while reviewers for Salesforce Knowledge were more commonly in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
HappyFox Help Desk
HappyFox Help Desk
46.3%
Salesforce Knowledge
Salesforce Knowledge
20.0%
Mid-Market
(51-1000 emp.)
HappyFox Help Desk
HappyFox Help Desk
38.9%
Salesforce Knowledge
Salesforce Knowledge
40.0%
Enterprise
(> 1000 emp.)
HappyFox Help Desk
HappyFox Help Desk
14.8%
Salesforce Knowledge
Salesforce Knowledge
40.0%
Reviewers' Industry
HappyFox Help Desk
HappyFox Help Desk Industry
Information Technology and Services
14.5%
Computer Software
10.3%
Higher Education
5.1%
Real Estate
4.3%
Consumer Goods
4.3%
Other
61.5%
Salesforce Knowledge
Salesforce Knowledge Industry
Computer Software
20.0%
Internet
13.3%
Human Resources
13.3%
Wholesale
6.7%
Textiles
6.7%
Other
40.0%
Reviews
Most Helpful Favorable Review
HappyFox Help Desk
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Salesforce Knowledge
Justin G.
User in Staffing and Recruiting

This tool helped me gain and find the knowledge needed faster. I was able to collaborate with my team easily on the notes needed t make an educated and pure decision on what was the best next moves and how to better accompany my customers. I feel much more...

Most Helpful Critical Review
HappyFox Help Desk
GH
Executive Sponsor in Hospitality

The cost per user. Each package should be like 20-30 dollars per set of like 5 users.

Salesforce Knowledge
GI
Administrator in Insurance

Price. Ties you to Salesforce. Very hard to move off and integration with other apps is clumsy, despite the APIs. Very expensive license and implementation

Discussions
HappyFox Help Desk
HappyFox Help Desk Discussions
Monty the Mongoose crying
HappyFox Help Desk has no discussions with answers
Salesforce Knowledge
Salesforce Knowledge Discussions
Monty the Mongoose crying
Salesforce Knowledge has no discussions with answers
Screenshots
HappyFox Help Desk
HappyFox Help Desk Screenshots
Salesforce Knowledge
Salesforce Knowledge Screenshots
No screenshots provided
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