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Compare HappyFox Help Desk and Salesforce Essentials

See this
side-by-side comparison of HappyFox Help Desk vs. Salesforce Essentials
based on preference data from user reviews. HappyFox Help Desk rates 4.6/5 stars with 119 reviews. By contrast, Salesforce Essentials rates 4.1/5 stars with 460 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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HappyFox Help Desk
HappyFox Help Desk
(119)
4.6 out of 5
HappyFox Help Desk
Optimized for quick response
Salesforce Essentials
Salesforce Essentials
(460)
4.1 out of 5
Salesforce Essentials
Optimized for quick response
Star Rating
HappyFox Help Desk
HappyFox Help Desk
Salesforce Essentials
Salesforce Essentials
Market Segments
HappyFox Help Desk
HappyFox Help Desk
Small-Business (46.3% of reviews)
Salesforce Essentials
Salesforce Essentials
Small-Business (82.4% of reviews)
Entry Level Price
HappyFox Help Desk
HappyFox Help Desk
$29/agent /mo
Salesforce Essentials
Salesforce Essentials
$25 per user / month

HappyFox Help Desk vs Salesforce Essentials

When assessing the two solutions, reviewers found HappyFox Help Desk easier to use, set up, and administer. Reviewers also preferred doing business with HappyFox Help Desk overall.

  • Reviewers felt that HappyFox Help Desk meets the needs of their business better than Salesforce Essentials.
  • When comparing quality of ongoing product support, reviewers felt that HappyFox Help Desk is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of HappyFox Help Desk over Salesforce Essentials.
Categories
Shared Categories
HappyFox Help Desk
HappyFox Help Desk
Salesforce Essentials
Salesforce Essentials
HappyFox Help Desk and Salesforce Essentials are categorized as Customer Self-Service and Help Desk
Unique Categories
HappyFox Help Desk
HappyFox Help Desk has no unique categories
Salesforce Essentials
Salesforce Essentials is categorized as CRM, Live Chat, Outbound Call Tracking, and G Suite for Sales
Pricing
HappyFox Help Desk
HappyFox Help Desk Pricing
Mighty
$29/agent /mo
Enterprise
$69/agent /mo
Fantastic
$49/agent /mo
Enterprise Plus
$89/agent /mo
Unlimited Agents
$1499/mo
Free Trial
Salesforce Essentials
Salesforce Essentials Pricing
Salesforce Essentials
$25per user / month
Free Trial
Ask a Question

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Start a private conversation.
Ratings
Meets Requirements
HappyFox Help Desk
HappyFox Help Desk
8.9
Responses: 112
Salesforce Essentials
Salesforce Essentials
8.3
Responses: 369
Ease of Use
HappyFox Help Desk
HappyFox Help Desk
9.3
Responses: 112
Salesforce Essentials
Salesforce Essentials
7.5
Responses: 370
Ease of Setup
HappyFox Help Desk
HappyFox Help Desk
8.9
Responses: 83
Salesforce Essentials
Salesforce Essentials
6.6
Responses: 180
Ease of Admin
HappyFox Help Desk
HappyFox Help Desk
9.1
Responses: 82
Salesforce Essentials
Salesforce Essentials
6.8
Responses: 180
Quality of Support
HappyFox Help Desk
HappyFox Help Desk
9.2
Responses: 107
Salesforce Essentials
Salesforce Essentials
7.3
Responses: 346
Ease of Doing Business With
HappyFox Help Desk
HappyFox Help Desk
9.3
Responses: 79
Salesforce Essentials
Salesforce Essentials
7.7
Responses: 180
Product Direction (% positive)
HappyFox Help Desk
HappyFox Help Desk
9.2
Responses: 113
Salesforce Essentials
Salesforce Essentials
7.4
Responses: 365
Features
Ticket and Case Management
Ticket creation user experience
HappyFox Help Desk
HappyFox Help Desk
9.1
Responses: 63
Verified Feature
Salesforce Essentials
Salesforce Essentials
8.7
Responses: 21
Verified Feature
Ticket response user experience
HappyFox Help Desk
HappyFox Help Desk
9.0
Responses: 62
Verified Feature
Salesforce Essentials
Salesforce Essentials
8.3
Responses: 21
Verified Feature
Workflow
HappyFox Help Desk
HappyFox Help Desk
8.7
Responses: 56
Verified Feature
Salesforce Essentials
Salesforce Essentials
9.0
Responses: 20
Verified Feature
Response Automation
HappyFox Help Desk
HappyFox Help Desk
8.9
Responses: 58
Verified Feature
Salesforce Essentials
Salesforce Essentials
8.6
Responses: 20
Verified Feature
SLA Management
HappyFox Help Desk
HappyFox Help Desk
8.7
Responses: 43
Verified Feature
Salesforce Essentials
Salesforce Essentials
Not enough data available
Attachments/Screencasts
HappyFox Help Desk
HappyFox Help Desk
8.4
Responses: 55
Verified Feature
Salesforce Essentials
Salesforce Essentials
8.8
Responses: 21
Verified Feature
Ticket Collaboration
HappyFox Help Desk
HappyFox Help Desk
8.8
Responses: 53
Verified Feature
Salesforce Essentials
Salesforce Essentials
8.8
Responses: 19
Verified Feature
Customer and Contacts Database
HappyFox Help Desk
HappyFox Help Desk
8.3
Responses: 12
Verified Feature
Salesforce Essentials
Salesforce Essentials
8.9
Responses: 22
Verified Feature
Knowledge Share
Knowledge Base
HappyFox Help Desk
HappyFox Help Desk
8.6
Responses: 23
Salesforce Essentials
Salesforce Essentials
8.8
Responses: 28
Searchable Articles
HappyFox Help Desk
HappyFox Help Desk
8.8
Responses: 21
Salesforce Essentials
Salesforce Essentials
8.5
Responses: 27
Community Forums
HappyFox Help Desk
HappyFox Help Desk
6.1
Responses: 6
Salesforce Essentials
Salesforce Essentials
Feature Not Available
Interactive FAQs & Forums
HappyFox Help Desk
HappyFox Help Desk
6.9
Responses: 6
Salesforce Essentials
Salesforce Essentials
Feature Not Available
Interaction
Web Portals
HappyFox Help Desk
HappyFox Help Desk
7.7
Responses: 10
Salesforce Essentials
Salesforce Essentials
9.1
Responses: 16
Forum to Reponse
HappyFox Help Desk
HappyFox Help Desk
8.2
Responses: 22
Salesforce Essentials
Salesforce Essentials
Feature Not Available
Tickets and Tagging
HappyFox Help Desk
HappyFox Help Desk
9.2
Responses: 28
Salesforce Essentials
Salesforce Essentials
8.8
Responses: 28
Live Chat
HappyFox Help Desk
HappyFox Help Desk
7.9
Responses: 17
Salesforce Essentials
Salesforce Essentials
8.8
Responses: 18
Communication Channels
Customer Portal
HappyFox Help Desk
HappyFox Help Desk
8.9
Responses: 44
Verified Feature
Salesforce Essentials
Salesforce Essentials
Not enough data available
Email to Case
HappyFox Help Desk
HappyFox Help Desk
9.1
Responses: 55
Verified Feature
Salesforce Essentials
Salesforce Essentials
9.1
Responses: 21
Verified Feature
Chat/Live Support
HappyFox Help Desk
HappyFox Help Desk
8.6
Responses: 22
Verified Feature
Salesforce Essentials
Salesforce Essentials
8.3
Responses: 5
Social Integration
HappyFox Help Desk
HappyFox Help Desk
8.6
Responses: 19
Verified Feature
Salesforce Essentials
Salesforce Essentials
8.5
Responses: 17
Verified Feature
Voice
HappyFox Help Desk
HappyFox Help Desk
Not enough data available
Salesforce Essentials
Salesforce Essentials
8.8
Responses: 14
Platform
Mobile User Support
HappyFox Help Desk
HappyFox Help Desk
7.2
Responses: 23
Verified Feature
Salesforce Essentials
Salesforce Essentials
8.2
Responses: 38
Verified Feature
Customization
HappyFox Help Desk
HappyFox Help Desk
8.3
Responses: 44
Verified Feature
Salesforce Essentials
Salesforce Essentials
8.4
Responses: 35
Verified Feature
User, Role, and Access Management
HappyFox Help Desk
HappyFox Help Desk
8.7
Responses: 39
Verified Feature
Salesforce Essentials
Salesforce Essentials
Not enough data available
Integration
HappyFox Help Desk
HappyFox Help Desk
8.8
Responses: 23
Verified Feature
Salesforce Essentials
Salesforce Essentials
7.5
Responses: 28
Verified Feature
Reporting
HappyFox Help Desk
HappyFox Help Desk
8.3
Responses: 52
Verified Feature
Salesforce Essentials
Salesforce Essentials
9.0
Responses: 26
Verified Feature
Dashboards
HappyFox Help Desk
HappyFox Help Desk
8.5
Responses: 50
Verified Feature
Salesforce Essentials
Salesforce Essentials
9.1
Responses: 29
Verified Feature
Reviewers' Company Size
Reviewers of both HappyFox Help Desk and Salesforce Essentials were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
HappyFox Help Desk
HappyFox Help Desk
46.3%
Salesforce Essentials
Salesforce Essentials
82.4%
Mid-Market
(51-1000 emp.)
HappyFox Help Desk
HappyFox Help Desk
38.9%
Salesforce Essentials
Salesforce Essentials
15.3%
Enterprise
(> 1000 emp.)
HappyFox Help Desk
HappyFox Help Desk
14.8%
Salesforce Essentials
Salesforce Essentials
2.3%
Reviewers' Industry
HappyFox Help Desk
HappyFox Help Desk Industry
Information Technology and Services
14.5%
Computer Software
10.3%
Higher Education
5.1%
Real Estate
4.3%
Consumer Goods
4.3%
Other
61.5%
Salesforce Essentials
Salesforce Essentials Industry
Marketing and Advertising
7.9%
Computer Software
6.0%
Information Technology and Services
5.8%
Financial Services
5.1%
Construction
3.9%
Other
71.3%
Reviews
Most Helpful Favorable Review
HappyFox Help Desk
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Salesforce Essentials
Tamara M.
Administrator in Computer Software

Salesforce Essentials is a powerful CRM tool with great documentation and walkthrough tools to guide a small business through the customization needed for your business. Out-of-the-box it provided a great tool to organize customer and lead information....

Most Helpful Critical Review
HappyFox Help Desk
GH
Executive Sponsor in Hospitality

The cost per user. Each package should be like 20-30 dollars per set of like 5 users.

Salesforce Essentials
G
Administrator in Industrial Automation

Reporting with respect to data entry is very unclear. For example we use chatter to log daily notes and activity however you cannot run any reports with this. Also, the essentials package is VERY limited. Practically everything we ran up against we found...

Discussions
HappyFox Help Desk
HappyFox Help Desk Discussions
Monty the Mongoose crying
HappyFox Help Desk has no discussions with answers
Salesforce Essentials
Salesforce Essentials Discussions
How do I know if Essentials is the right CRM for my business?
1 comment
Offical Response from Salesforce Essentials
Essentials is right for your small business if you're wanting to bring all of your customer sales and support data in one place, as opposed to keeping...Read more
What if I need both sales and customer support ?
1 comment
Offical Response from Salesforce Essentials
That's the beauty of Essentials - the $25/month price includes both sales and customer support! Once you've closed the sale, you're able to provide the best...Read more
Can I send mass emails to my customers with Essentials? Is there a way to manage email campaigns?
1 comment
Offical Response from Salesforce Essentials
Yes. With campaign management and list emails, you can send up to 1,000 emails a day. Because Essentials comes equipped with campaign management, you can...Read more
Screenshots
HappyFox Help Desk
HappyFox Help Desk Screenshots
Salesforce Essentials
Salesforce Essentials Screenshots
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HappyFox Help Desk
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Salesforce Essentials
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