Compare HappyFox Help Desk and Salesforce Essentials
See this
side-by-side comparison of HappyFox Help Desk vs. Salesforce Essentials
based on preference data from user reviews. HappyFox Help Desk rates 4.6/5 stars with 119 reviews. By contrast, Salesforce Essentials rates 4.1/5 stars with 460 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 HappyFox Help Desk Optimized for quick response |  Salesforce Essentials Optimized for quick response | |
| Star Rating | HappyFox Help Desk | Salesforce Essentials |
| Market Segments | HappyFox Help Desk Small-Business (46.3% of reviews) | Salesforce Essentials Small-Business (82.4% of reviews) |
| Entry Level Price | HappyFox Help Desk $29/agent /mo | Salesforce Essentials $25 per user / month |
HappyFox Help Desk vs Salesforce Essentials
When assessing the two solutions, reviewers found HappyFox Help Desk easier to use, set up, and administer. Reviewers also preferred doing business with HappyFox Help Desk overall.
- Reviewers felt that HappyFox Help Desk meets the needs of their business better than Salesforce Essentials.
- When comparing quality of ongoing product support, reviewers felt that HappyFox Help Desk is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of HappyFox Help Desk over Salesforce Essentials.
Categories
Shared Categories
HappyFox Help Desk and Salesforce Essentials are categorized as Customer Self-Service and Help Desk
Unique Categories
HappyFox Help Desk has no unique categories
Salesforce Essentials is categorized as CRM, Live Chat, Outbound Call Tracking, and G Suite for Sales
Pricing
Mighty
$29/agent /mo
Enterprise
$69/agent /mo
Fantastic
$49/agent /mo
Enterprise Plus
$89/agent /mo
Unlimited Agents
$1499/mo
Free Trial
Salesforce Essentials
$25per user / month
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Free Trial
Ratings
Meets Requirements
HappyFox Help Desk
Responses: 112
Salesforce Essentials
Responses: 369
Ease of Use
HappyFox Help Desk
Responses: 112
Salesforce Essentials
Responses: 370
Ease of Setup
HappyFox Help Desk
Responses: 83
Salesforce Essentials
Responses: 180
Ease of Admin
HappyFox Help Desk
Responses: 82
Salesforce Essentials
Responses: 180
Quality of Support
HappyFox Help Desk
Responses: 107
Salesforce Essentials
Responses: 346
Ease of Doing Business With
HappyFox Help Desk
Responses: 79
Salesforce Essentials
Responses: 180
Product Direction (% positive)
HappyFox Help Desk
Responses: 113
Salesforce Essentials
Responses: 365
Features
Ticket and Case Management
Ticket creation user experience
HappyFox Help Desk
Responses: 63
Verified Feature
Salesforce Essentials
Responses: 21
Verified Feature
Ticket response user experience
HappyFox Help Desk
Responses: 62
Verified Feature
Salesforce Essentials
Responses: 21
Verified Feature
Workflow
HappyFox Help Desk
Responses: 56
Verified Feature
Salesforce Essentials
Responses: 20
Verified Feature
Response Automation
HappyFox Help Desk
Responses: 58
Verified Feature
Salesforce Essentials
Responses: 20
Verified Feature
SLA Management
HappyFox Help Desk
Responses: 43
Verified Feature
Salesforce Essentials
Attachments/Screencasts
HappyFox Help Desk
Responses: 55
Verified Feature
Salesforce Essentials
Responses: 21
Verified Feature
Ticket Collaboration
HappyFox Help Desk
Responses: 53
Verified Feature
Salesforce Essentials
Responses: 19
Verified Feature
Customer and Contacts Database
HappyFox Help Desk
Responses: 12
Verified Feature
Salesforce Essentials
Responses: 22
Verified Feature
Knowledge Share
Knowledge Base
HappyFox Help Desk
Responses: 23
Salesforce Essentials
Responses: 28
Searchable Articles
HappyFox Help Desk
Responses: 21
Salesforce Essentials
Responses: 27
Community Forums
HappyFox Help Desk
Responses: 6
Salesforce Essentials
Interactive FAQs & Forums
HappyFox Help Desk
Responses: 6
Salesforce Essentials
Interaction
Web Portals
HappyFox Help Desk
Responses: 10
Salesforce Essentials
Responses: 16
Forum to Reponse
HappyFox Help Desk
Responses: 22
Salesforce Essentials
Tickets and Tagging
HappyFox Help Desk
Responses: 28
Salesforce Essentials
Responses: 28
Live Chat
HappyFox Help Desk
Responses: 17
Salesforce Essentials
Responses: 18
Communication Channels
Customer Portal
HappyFox Help Desk
Responses: 44
Verified Feature
Salesforce Essentials
Email to Case
HappyFox Help Desk
Responses: 55
Verified Feature
Salesforce Essentials
Responses: 21
Verified Feature
Chat/Live Support
HappyFox Help Desk
Responses: 22
Verified Feature
Salesforce Essentials
Responses: 5
Social Integration
HappyFox Help Desk
Responses: 19
Verified Feature
Salesforce Essentials
Responses: 17
Verified Feature
Voice
HappyFox Help Desk
Salesforce Essentials
Responses: 14
Platform
Mobile User Support
HappyFox Help Desk
Responses: 23
Verified Feature
Salesforce Essentials
Responses: 38
Verified Feature
Customization
HappyFox Help Desk
Responses: 44
Verified Feature
Salesforce Essentials
Responses: 35
Verified Feature
User, Role, and Access Management
HappyFox Help Desk
Responses: 39
Verified Feature
Salesforce Essentials
Integration
HappyFox Help Desk
Responses: 23
Verified Feature
Salesforce Essentials
Responses: 28
Verified Feature
Reporting
HappyFox Help Desk
Responses: 52
Verified Feature
Salesforce Essentials
Responses: 26
Verified Feature
Dashboards
HappyFox Help Desk
Responses: 50
Verified Feature
Salesforce Essentials
Responses: 29
Verified Feature
Reviewers' Company Size
Reviewers of both HappyFox Help Desk and Salesforce Essentials were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
HappyFox Help Desk
Salesforce Essentials
Mid-Market
(51-1000 emp.)
HappyFox Help Desk
Salesforce Essentials
Enterprise
(> 1000 emp.)
HappyFox Help Desk
Salesforce Essentials
Reviewers' Industry
Information Technology and Services
14.5%
Computer Software
10.3%
Higher Education
5.1%
Real Estate
4.3%
Consumer Goods
4.3%
Other
61.5%
Marketing and Advertising
7.9%
Computer Software
6.0%
Information Technology and Services
5.8%
Financial Services
5.1%
Construction
3.9%
Other
71.3%
Reviews
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services
HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...
Tamara M.
Administrator in Computer Software
Salesforce Essentials is a powerful CRM tool with great documentation and walkthrough tools to guide a small business through the customization needed for your business. Out-of-the-box it provided a great tool to organize customer and lead information....
Most Helpful Critical Review
Executive Sponsor in Hospitality
The cost per user. Each package should be like 20-30 dollars per set of like 5 users.
Administrator in Industrial Automation
Reporting with respect to data entry is very unclear. For example we use chatter to log daily notes and activity however you cannot run any reports with this. Also, the essentials package is VERY limited. Practically everything we ran up against we found...
Top Alternatives
Discussions
HappyFox Help Desk has no discussions with answers
How do I know if Essentials is the right CRM for my business?
1 comment
Offical Response from Salesforce Essentials
Essentials is right for your small business if you're wanting to bring all of your customer sales and support data in one place, as opposed to keeping...Read more
What if I need both sales and customer support ?
1 comment
Offical Response from Salesforce Essentials
That's the beauty of Essentials - the $25/month price includes both sales and customer support! Once you've closed the sale, you're able to provide the best...Read more
Can I send mass emails to my customers with Essentials? Is there a way to manage email campaigns?
1 comment
Offical Response from Salesforce Essentials
Yes. With campaign management and list emails, you can send up to 1,000 emails a day. Because Essentials comes equipped with campaign management, you can...Read more
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