Compare HappyFox Help Desk and RingCentral Engage
See this
side-by-side comparison of HappyFox Help Desk vs. RingCentral Engage
based on preference data from user reviews. HappyFox Help Desk rates 4.6/5 stars with 119 reviews. By contrast, RingCentral Engage rates 4.1/5 stars with 24 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 HappyFox Help Desk Optimized for quick response |  RingCentral Engage | |
| Star Rating | HappyFox Help Desk | RingCentral Engage |
| Market Segments | HappyFox Help Desk Small-Business (46.3% of reviews) | RingCentral Engage Small-Business (54.2% of reviews) |
| Entry Level Price | HappyFox Help Desk $29/agent /mo | RingCentral Engage No pricing information available |
HappyFox Help Desk vs RingCentral Engage
- Reviewers felt that HappyFox Help Desk meets the needs of their business better than RingCentral Engage.
- When comparing quality of ongoing product support, reviewers felt that HappyFox Help Desk is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of HappyFox Help Desk over RingCentral Engage.
Categories
Shared Categories
HappyFox Help Desk and RingCentral Engage are categorized as Customer Self-Service and Help Desk
Unique Categories
HappyFox Help Desk has no unique categories
RingCentral Engage is categorized as Contact Center Operations, Contact Center Workforce, Employee Monitoring, Live Chat, Social Customer Service, UCaaS Platforms, Customer Communications Management, Complaint Management, and Conversational Customer Engagement
Pricing
Mighty
$29/agent /mo
Enterprise
$69/agent /mo
Fantastic
$49/agent /mo
Enterprise Plus
$89/agent /mo
Unlimited Agents
$1499/mo
Free Trial
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Free Trial Unavailable
Ratings
Meets Requirements
HappyFox Help Desk
Responses: 112
RingCentral Engage
Responses: 19
Ease of Use
HappyFox Help Desk
Responses: 112
RingCentral Engage
Responses: 18
Ease of Setup
HappyFox Help Desk
Responses: 83
RingCentral Engage
Not enough data availableEase of Admin
HappyFox Help Desk
Responses: 82
RingCentral Engage
Not enough data availableQuality of Support
HappyFox Help Desk
Responses: 107
RingCentral Engage
Responses: 14
Ease of Doing Business With
HappyFox Help Desk
Responses: 79
RingCentral Engage
Not enough data availableProduct Direction (% positive)
HappyFox Help Desk
Responses: 113
RingCentral Engage
Responses: 18
Features
Ticket and Case Management
Ticket creation user experience
HappyFox Help Desk
Responses: 63
Verified Feature
RingCentral Engage
Ticket response user experience
HappyFox Help Desk
Responses: 62
Verified Feature
RingCentral Engage
Workflow
HappyFox Help Desk
Responses: 56
Verified Feature
RingCentral Engage
Response Automation
HappyFox Help Desk
Responses: 58
Verified Feature
RingCentral Engage
SLA Management
HappyFox Help Desk
Responses: 43
Verified Feature
RingCentral Engage
Attachments/Screencasts
HappyFox Help Desk
Responses: 55
Verified Feature
RingCentral Engage
Ticket Collaboration
HappyFox Help Desk
Responses: 53
Verified Feature
RingCentral Engage
Customer and Contacts Database
HappyFox Help Desk
Responses: 12
Verified Feature
RingCentral Engage
Knowledge Share
Knowledge Base
HappyFox Help Desk
Responses: 23
RingCentral Engage
Searchable Articles
HappyFox Help Desk
Responses: 21
RingCentral Engage
Responses: 5
Community Forums
HappyFox Help Desk
Responses: 6
RingCentral Engage
Responses: 5
Interactive FAQs & Forums
HappyFox Help Desk
Responses: 6
RingCentral Engage
Responses: 5
Interaction
Web Portals
HappyFox Help Desk
Responses: 10
RingCentral Engage
Responses: 6
Forum to Reponse
HappyFox Help Desk
Responses: 22
RingCentral Engage
Responses: 5
Tickets and Tagging
HappyFox Help Desk
Responses: 28
RingCentral Engage
Responses: 5
Live Chat
HappyFox Help Desk
Responses: 17
RingCentral Engage
Responses: 6
Communication Channels
Customer Portal
HappyFox Help Desk
Responses: 44
Verified Feature
RingCentral Engage
Email to Case
HappyFox Help Desk
Responses: 55
Verified Feature
RingCentral Engage
Chat/Live Support
HappyFox Help Desk
Responses: 22
Verified Feature
RingCentral Engage
Social Integration
HappyFox Help Desk
Responses: 19
Verified Feature
RingCentral Engage
Voice
HappyFox Help Desk
RingCentral Engage
Platform
Mobile User Support
HappyFox Help Desk
Responses: 23
Verified Feature
RingCentral Engage
Customization
HappyFox Help Desk
Responses: 44
Verified Feature
RingCentral Engage
User, Role, and Access Management
HappyFox Help Desk
Responses: 39
Verified Feature
RingCentral Engage
Integration
HappyFox Help Desk
Responses: 23
Verified Feature
RingCentral Engage
Reporting
HappyFox Help Desk
Responses: 52
Verified Feature
RingCentral Engage
Dashboards
HappyFox Help Desk
Responses: 50
Verified Feature
RingCentral Engage
Reviewers' Company Size
Reviewers of both HappyFox Help Desk and RingCentral Engage were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
HappyFox Help Desk
RingCentral Engage
Mid-Market
(51-1000 emp.)
HappyFox Help Desk
RingCentral Engage
Enterprise
(> 1000 emp.)
HappyFox Help Desk
RingCentral Engage
Reviewers' Industry
Information Technology and Services
14.5%
Computer Software
10.3%
Higher Education
5.1%
Real Estate
4.3%
Consumer Goods
4.3%
Other
61.5%
Computer Software
12.5%
Staffing and Recruiting
8.3%
Internet
8.3%
Consumer Services
8.3%
Utilities
4.2%
Other
58.3%
Reviews
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services
HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...
Claire Martine S.
User in Accounting
The platform lays out the text message thread in a way that's very easy to read. It allows for you to see what they are currently typing which is very convenient to have your answers ready.
Most Helpful Critical Review
Executive Sponsor in Hospitality
The cost per user. Each package should be like 20-30 dollars per set of like 5 users.
Colin R.
User in Consumer Services
There is a constant delay in the conversation on the phone, and there are times when it doesn't even ring and simply goes straight to a missed call.
Top Alternatives
Discussions
HappyFox Help Desk has no discussions with answers
RingCentral Engage has no discussions with answers
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