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Compare HappyFox Help Desk and Re:amaze

See this
side-by-side comparison of HappyFox Help Desk vs. Re:amaze
based on preference data from user reviews. HappyFox Help Desk rates 4.6/5 stars with 119 reviews. By contrast, Re:amaze rates 4.6/5 stars with 124 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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HappyFox Help Desk
HappyFox Help Desk
(119)
4.6 out of 5
HappyFox Help Desk
Optimized for quick response
Re:amaze
Re:amaze
(124)
4.6 out of 5
Re:amaze
Star Rating
HappyFox Help Desk
HappyFox Help Desk
Re:amaze
Re:amaze
Market Segments
HappyFox Help Desk
HappyFox Help Desk
Small-Business (46.3% of reviews)
Re:amaze
Re:amaze
Small-Business (80.3% of reviews)
Entry Level Price
HappyFox Help Desk
HappyFox Help Desk
$29/agent /mo
Re:amaze
Re:amaze
$29 per agent / month

HappyFox Help Desk vs Re:amaze

When assessing the two solutions, reviewers found HappyFox Help Desk easier to use. However, reviewers felt that Re:amaze was easier to administer and do business with overall. Finally, reviewers felt that the products are equally easy to set up.

  • Reviewers felt that Re:amaze meets the needs of their business better than HappyFox Help Desk.
  • When comparing quality of ongoing product support, reviewers felt that Re:amaze is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Re:amaze over HappyFox Help Desk.
Categories
Shared Categories
HappyFox Help Desk
HappyFox Help Desk
Re:amaze
Re:amaze
HappyFox Help Desk and Re:amaze are categorized as Customer Self-Service and Help Desk
Unique Categories
HappyFox Help Desk
HappyFox Help Desk has no unique categories
Re:amaze
Re:amaze is categorized as Live Chat and Social Customer Service
Pricing
HappyFox Help Desk
HappyFox Help Desk Pricing
Mighty
$29/agent /mo
Fantastic
$49/agent /mo
Enterprise
$69/agent /mo
Enterprise Plus
$89/agent /mo
Unlimited Agents
$1499/mo
Free Trial
Re:amaze
Re:amaze Pricing
Basic
$29 per agent / month
Re:amaze Pro
$49 per agent / month
Plus
$69 per agent / month
Starter
$59 flat rate
Enterprise
Starting at $899
Free Trial
Ask a Question

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Ratings
Meets Requirements
HappyFox Help Desk
HappyFox Help Desk
8.9
Responses: 112
Re:amaze
Re:amaze
9.3
Responses: 112
Ease of Use
HappyFox Help Desk
HappyFox Help Desk
9.3
Responses: 112
Re:amaze
Re:amaze
9.0
Responses: 114
Ease of Setup
HappyFox Help Desk
HappyFox Help Desk
8.9
Responses: 83
Re:amaze
Re:amaze
8.9
Responses: 70
Ease of Admin
HappyFox Help Desk
HappyFox Help Desk
9.1
Responses: 82
Re:amaze
Re:amaze
9.4
Responses: 71
Quality of Support
HappyFox Help Desk
HappyFox Help Desk
9.2
Responses: 107
Re:amaze
Re:amaze
9.5
Responses: 108
Ease of Doing Business With
HappyFox Help Desk
HappyFox Help Desk
9.3
Responses: 79
Re:amaze
Re:amaze
9.7
Responses: 70
Product Direction (% positive)
HappyFox Help Desk
HappyFox Help Desk
9.2
Responses: 113
Re:amaze
Re:amaze
9.4
Responses: 113
Features
Ticket and Case Management
Ticket creation user experience
HappyFox Help Desk
HappyFox Help Desk
9.1
Responses: 63
Verified Feature
Re:amaze
Re:amaze
9.4
Responses: 60
Verified Feature
Ticket response user experience
HappyFox Help Desk
HappyFox Help Desk
9.0
Responses: 62
Verified Feature
Re:amaze
Re:amaze
9.3
Responses: 61
Verified Feature
Workflow
HappyFox Help Desk
HappyFox Help Desk
8.7
Responses: 56
Verified Feature
Re:amaze
Re:amaze
9.1
Responses: 61
Verified Feature
Response Automation
HappyFox Help Desk
HappyFox Help Desk
8.9
Responses: 58
Verified Feature
Re:amaze
Re:amaze
8.9
Responses: 54
Verified Feature
SLA Management
HappyFox Help Desk
HappyFox Help Desk
8.7
Responses: 43
Verified Feature
Re:amaze
Re:amaze
8.8
Responses: 34
Verified Feature
Attachments/Screencasts
HappyFox Help Desk
HappyFox Help Desk
8.4
Responses: 55
Verified Feature
Re:amaze
Re:amaze
8.6
Responses: 62
Verified Feature
Ticket Collaboration
HappyFox Help Desk
HappyFox Help Desk
8.8
Responses: 53
Verified Feature
Re:amaze
Re:amaze
9.2
Responses: 52
Verified Feature
Customer and Contacts Database
HappyFox Help Desk
HappyFox Help Desk
8.3
Responses: 12
Verified Feature
Re:amaze
Re:amaze
9.2
Responses: 24
Verified Feature
Knowledge Share
Knowledge Base
HappyFox Help Desk
HappyFox Help Desk
8.6
Responses: 23
Re:amaze
Re:amaze
9.2
Responses: 44
Searchable Articles
HappyFox Help Desk
HappyFox Help Desk
8.8
Responses: 21
Re:amaze
Re:amaze
9.1
Responses: 45
Community Forums
HappyFox Help Desk
HappyFox Help Desk
6.1
Responses: 6
Re:amaze
Re:amaze
Feature Not Available
Interactive FAQs & Forums
HappyFox Help Desk
HappyFox Help Desk
6.9
Responses: 6
Re:amaze
Re:amaze
9.2
Responses: 37
Interaction
Web Portals
HappyFox Help Desk
HappyFox Help Desk
7.7
Responses: 10
Re:amaze
Re:amaze
9.3
Responses: 38
Forum to Reponse
HappyFox Help Desk
HappyFox Help Desk
8.2
Responses: 22
Re:amaze
Re:amaze
9.1
Responses: 32
Tickets and Tagging
HappyFox Help Desk
HappyFox Help Desk
9.2
Responses: 28
Re:amaze
Re:amaze
9.5
Responses: 41
Live Chat
HappyFox Help Desk
HappyFox Help Desk
7.9
Responses: 17
Re:amaze
Re:amaze
9.3
Responses: 45
Communication Channels
Customer Portal
HappyFox Help Desk
HappyFox Help Desk
8.9
Responses: 44
Verified Feature
Re:amaze
Re:amaze
9.2
Responses: 49
Verified Feature
Email to Case
HappyFox Help Desk
HappyFox Help Desk
9.1
Responses: 55
Verified Feature
Re:amaze
Re:amaze
9.3
Responses: 59
Verified Feature
Chat/Live Support
HappyFox Help Desk
HappyFox Help Desk
8.6
Responses: 22
Verified Feature
Re:amaze
Re:amaze
9.4
Responses: 61
Verified Feature
Social Integration
HappyFox Help Desk
HappyFox Help Desk
8.6
Responses: 19
Verified Feature
Re:amaze
Re:amaze
8.9
Responses: 57
Verified Feature
Voice
HappyFox Help Desk
HappyFox Help Desk
Not enough data available
Re:amaze
Re:amaze
Feature Not Available
Platform
Mobile User Support
HappyFox Help Desk
HappyFox Help Desk
7.2
Responses: 23
Verified Feature
Re:amaze
Re:amaze
9.3
Responses: 45
Verified Feature
Customization
HappyFox Help Desk
HappyFox Help Desk
8.3
Responses: 44
Verified Feature
Re:amaze
Re:amaze
8.6
Responses: 64
Verified Feature
User, Role, and Access Management
HappyFox Help Desk
HappyFox Help Desk
8.7
Responses: 39
Verified Feature
Re:amaze
Re:amaze
9.3
Responses: 48
Verified Feature
Integration
HappyFox Help Desk
HappyFox Help Desk
8.8
Responses: 23
Verified Feature
Re:amaze
Re:amaze
9.3
Responses: 42
Verified Feature
Reporting
HappyFox Help Desk
HappyFox Help Desk
8.3
Responses: 52
Verified Feature
Re:amaze
Re:amaze
9.1
Responses: 52
Verified Feature
Dashboards
HappyFox Help Desk
HappyFox Help Desk
8.5
Responses: 50
Verified Feature
Re:amaze
Re:amaze
8.9
Responses: 56
Verified Feature
Reviewers' Company Size
Reviewers of both HappyFox Help Desk and Re:amaze were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
HappyFox Help Desk
HappyFox Help Desk
46.3%
Re:amaze
Re:amaze
80.3%
Mid-Market
(51-1000 emp.)
HappyFox Help Desk
HappyFox Help Desk
38.9%
Re:amaze
Re:amaze
17.2%
Enterprise
(> 1000 emp.)
HappyFox Help Desk
HappyFox Help Desk
14.8%
Re:amaze
Re:amaze
2.5%
Reviewers' Industry
HappyFox Help Desk
HappyFox Help Desk Industry
Information Technology and Services
14.5%
Computer Software
10.3%
Higher Education
5.1%
Real Estate
4.3%
Consumer Goods
4.3%
Other
61.5%
Re:amaze
Re:amaze Industry
Retail
18.0%
Sporting Goods
6.6%
Consumer Electronics
6.6%
Consumer Goods
5.7%
Computer Software
5.7%
Other
57.4%
Reviews
Most Helpful Favorable Review
HappyFox Help Desk
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Re:amaze
GI
Administrator in Retail

I like that I can collaborate with my team within the same platform as managing customers.

Most Helpful Critical Review
HappyFox Help Desk
GH
Executive Sponsor in Hospitality

The cost per user. Each package should be like 20-30 dollars per set of like 5 users.

Re:amaze
G
Administrator in Real Estate

have to re-sign into the app often. there's a delay in getting chat emails sent to me so I can reply via email (the reply via email is awesome though when it works)

Discussions
HappyFox Help Desk
HappyFox Help Desk Discussions
Monty the Mongoose crying
HappyFox Help Desk has no discussions with answers
Re:amaze
Re:amaze Discussions
What is Re:amaze's pricing?
1 comment
Offical Response from Re:amaze
Re:amaze offers 4 different plans for businesses in all growth stages. 1. Re:amaze Starter is a $50 flat rate plan that offers businesses unlimited staff...Read more
What is Re:amaze's free trial policy?
1 comment
Offical Response from Re:amaze
All Re:amaze accounts come with a standard 14-day no obligation free trial. During the free trial, you'll have access to all features from Re:amaze Basic,...Read more
Am I required to be on a contract with Re:amaze?
1 comment
Offical Response from Re:amaze
Re:amaze is a SaaS application and charges you based on a monthly subscription. We do not require you to enter into a contract. There are no minimum spends...Read more
Screenshots
HappyFox Help Desk
HappyFox Help Desk Screenshots
Videos
HappyFox Help Desk
HappyFox Help Desk Videos
No videos provided
Re:amaze
Re:amaze Videos
Video Preview

Learn what Re:amaze is and also watch our full platform demo starting with Episode 1!

Downloads
HappyFox Help Desk
HappyFox Help Desk Downloads
No downloads provided
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