Compare HappyFox Help Desk and Re:amaze 
Featured Products
At a Glance
Market Segments
Mid-Market (44.4% of reviews)
Small-Business (80.9% of reviews)
Entry-Level Pricing
$24.00 1 agent Per Month
$29 per agent / month
HappyFox Help Desk
Star Rating
(137)4.5 out of 5
Market Segments
Mid-Market (44.4% of reviews)
Pros & Cons
Entry-Level Pricing
$24.00 1 agent Per Month
Browse all 5 pricing plansRe:amaze
Star Rating
(139)4.6 out of 5
Market Segments
Small-Business (80.9% of reviews)
Pros & Cons
Entry-Level Pricing
$29 per agent / month
Browse all 5 pricing plansHappyFox Help Desk vs Re:amaze
When assessing the two solutions, reviewers found HappyFox Help Desk easier to use. However, reviewers felt that Re:amaze was easier to administer and do business with overall. Finally, reviewers felt that the products are equally easy to set up.
- Reviewers felt that Re:amaze meets the needs of their business better than HappyFox Help Desk.
- When comparing quality of ongoing product support, reviewers felt that Re:amaze is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Re:amaze over HappyFox Help Desk.
Pricing
Entry-Level Pricing
HappyFox Help Desk
Basic
$24.00
1 agent Per Month
- Unlimited Tickets
- Omnichannel Ticket Creation
- SLA Management
Re:amaze
Basic
$29 per agent / month
Re:amaze Basic includes everything you need to grow your customer service team and culture.
- Unlimited Email Inboxes
- Social Media Integration
- Basic Reporting and Analytics
Free Trial
HappyFox Help Desk
Free Trial is available
Re:amaze
Free Trial is available
Ratings
Meets Requirements
8.8
126
9.2
121
Ease of Use
9.3
127
9.0
123
Ease of Setup
8.9
96
8.9
76
Ease of Admin
9.0
95
9.4
77
Quality of Support
9.1
120
9.4
116
Has the product been a good partner in doing business?
9.2
91
9.6
76
Product Direction (% positive)
9.0
125
9.2
121
Features by Category
Ticket and Case Management
9.2
69
|
Verified
9.3
66
|
Verified
9.1
68
|
Verified
9.3
67
|
Verified
8.8
62
|
Verified
9.0
67
|
Verified
8.9
64
|
Verified
8.9
60
|
Verified
8.8
47
|
Verified
8.8
40
|
Verified
8.4
60
|
Verified
8.6
67
|
Verified
8.9
58
|
Verified
9.1
58
|
Verified
8.5
18
|
Verified
8.9
29
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.9
49
|
Verified
9.1
54
|
Verified
9.0
60
|
Verified
9.3
64
|
Verified
8.5
25
|
Verified
9.3
67
|
Verified
8.6
23
|
Verified
8.8
63
|
Verified
8.3
7
|
Verified
Feature Not Available
Platform
7.3
28
|
Verified
9.1
49
|
Verified
8.3
51
|
Verified
8.5
68
|
Verified
8.7
45
|
Verified
9.2
52
|
Verified
8.8
28
|
Verified
9.2
46
|
Verified
8.2
58
|
Verified
9.1
57
|
Verified
8.4
55
|
Verified
8.8
61
|
Verified
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
9.6
59
|
Verified
Not enough data
9.4
59
|
Verified
Not enough data
9.1
26
|
Verified
Not enough data
9.3
39
|
Verified
Not enough data
Not enough data
Internal Use
8.3
51
|
Verified
8.5
68
|
Verified
Not enough data
9.4
56
|
Verified
Not enough data
9.0
34
|
Verified
Not enough data
9.3
49
|
Verified
Not enough data
9.5
46
|
Verified
Not enough data
8.8
48
|
Verified
Generative AI
Not enough data
Not enough data
Self-Service Experience
8.7
25
9.1
47
8.9
23
9.0
48
6.7
7
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
9.2(won by default)
38
Not enough data
9.2(won by default)
43
Not enough data
9.0(won by default)
38
Channels
Not enough data
9.5(won by default)
56
Not enough data
8.9(won by default)
57
Not enough data
9.3(won by default)
53
Not enough data
9.3(won by default)
23
Not enough data
9.2(won by default)
30
Insight
Not enough data
8.6(won by default)
27
Not enough data
9.1(won by default)
37
Not enough data
9.0(won by default)
38
Not enough data
9.5(won by default)
44
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
HappyFox Help Desk and Re:amaze are categorized as Digital Customer Service Platforms, Social Customer Service, Help Desk, and Customer Self-Service
Unique Categories
HappyFox Help Desk is categorized as Shared Inbox, Conversational Support, Complaint Management, Customer Communications Management, and Contact Center Knowledge Base
Re:amaze is categorized as Live Chat
Reviews
Reviewers' Company Size
HappyFox Help Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Re:amaze
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
14.8%
Computer Software
9.6%
Consumer Goods
4.4%
Higher Education
4.4%
Real Estate
3.7%
Other
63.0%
Retail
19.1%
Apparel & Fashion
6.6%
Consumer Electronics
6.6%
Sporting Goods
5.9%
Consumer Goods
5.1%
Other
56.6%
Alternatives
Discussions
HappyFox Help Desk has no discussions with answers
What if your pricing changes in the future? Will I be grandfathered?
2 Comments
Official Response from Re:amaze
We're serious about pricing because we know how important it is for you to estimate costs and be able to scale your growth according to your business growth....Read more
What is Re:amaze's pricing?
1 Comment
Official Response from Re:amaze
Re:amaze offers 4 different plans for businesses in all growth stages.
1. Re:amaze Starter is a $50 flat rate plan that offers businesses unlimited staff...Read more
What is Re:amaze's free trial policy?
1 Comment
Official Response from Re:amaze
All Re:amaze accounts come with a standard 14-day no obligation free trial. During the free trial, you'll have access to all features from Re:amaze Basic,...Read more
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