Compare HappyFox Help Desk and ProProfs Knowledge Base Software
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side-by-side comparison of HappyFox Help Desk vs. ProProfs Knowledge Base Software
based on preference data from user reviews. HappyFox Help Desk rates 4.6/5 stars with 119 reviews. By contrast, ProProfs Knowledge Base Software rates 4.5/5 stars with 16 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 HappyFox Help Desk Optimized for quick response |  ProProfs Knowledge Base Software | |
| Star Rating | HappyFox Help Desk | ProProfs Knowledge Base Software |
| Market Segments | HappyFox Help Desk Small-Business (46.3% of reviews) | ProProfs Knowledge Base Software Small-Business (46.7% of reviews) |
| Entry Level Price | HappyFox Help Desk $29/agent /mo | ProProfs Knowledge Base Software $ 0 |
HappyFox Help Desk vs ProProfs Knowledge Base Software
When assessing the two solutions, reviewers found ProProfs Knowledge Base Software easier to use. However, HappyFox Help Desk is easier to set up and administer. Reviewers also preferred doing business with HappyFox Help Desk overall.
- Reviewers felt that ProProfs Knowledge Base Software meets the needs of their business better than HappyFox Help Desk.
- When comparing quality of ongoing product support, reviewers felt that HappyFox Help Desk is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of ProProfs Knowledge Base Software over HappyFox Help Desk.
Categories
Shared Categories
HappyFox Help Desk and ProProfs Knowledge Base Software are categorized as Customer Self-Service
Unique Categories
HappyFox Help Desk is categorized as Help Desk
ProProfs Knowledge Base Software is categorized as Sales Enablement, Help Authoring Tool (HAT), G Suite Office Tools, Contact Center Knowledge Base, and Enterprise Wiki
Pricing
Mighty
$29/agent /mo
Fantastic
$49/agent /mo
Enterprise
$69/agent /mo
Enterprise Plus
$89/agent /mo
Unlimited Agents
$1499/mo
Free Trial
FREE
$ 0
PROFESSIONAL
$ 29per month (annually)
TEAM
$ 79per month (annually)
BUSINESS [*most popular]
$ 129per month (annually)
ENTERPRISE
$299per month (annually)
Free Trial
Ratings
Meets Requirements
HappyFox Help Desk
Responses: 112
ProProfs Knowledge Base Software
Responses: 13
Ease of Use
HappyFox Help Desk
Responses: 112
ProProfs Knowledge Base Software
Responses: 13
Ease of Setup
HappyFox Help Desk
Responses: 83
ProProfs Knowledge Base Software
Responses: 6
Ease of Admin
HappyFox Help Desk
Responses: 82
ProProfs Knowledge Base Software
Responses: 6
Quality of Support
HappyFox Help Desk
Responses: 107
ProProfs Knowledge Base Software
Responses: 12
Ease of Doing Business With
HappyFox Help Desk
Responses: 79
ProProfs Knowledge Base Software
Responses: 6
Product Direction (% positive)
HappyFox Help Desk
Responses: 113
ProProfs Knowledge Base Software
Responses: 11
Features
Knowledge Share
Knowledge Base
HappyFox Help Desk
Responses: 23
ProProfs Knowledge Base Software
Responses: 5
Searchable Articles
HappyFox Help Desk
Responses: 21
ProProfs Knowledge Base Software
Community Forums
HappyFox Help Desk
Responses: 6
ProProfs Knowledge Base Software
Interactive FAQs & Forums
HappyFox Help Desk
Responses: 6
ProProfs Knowledge Base Software
Interaction
Web Portals
HappyFox Help Desk
Responses: 10
ProProfs Knowledge Base Software
Forum to Reponse
HappyFox Help Desk
Responses: 22
ProProfs Knowledge Base Software
Tickets and Tagging
HappyFox Help Desk
Responses: 28
ProProfs Knowledge Base Software
Live Chat
HappyFox Help Desk
Responses: 17
ProProfs Knowledge Base Software
Reviewers' Company Size
Reviewers of both HappyFox Help Desk and ProProfs Knowledge Base Software were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
HappyFox Help Desk
ProProfs Knowledge Base Software
Mid-Market
(51-1000 emp.)
HappyFox Help Desk
ProProfs Knowledge Base Software
Enterprise
(> 1000 emp.)
HappyFox Help Desk
ProProfs Knowledge Base Software
Reviewers' Industry
Information Technology and Services
14.5%
Computer Software
10.3%
Higher Education
5.1%
Real Estate
4.3%
Consumer Goods
4.3%
Other
61.5%
Information Technology and Services
20.0%
Computer Software
20.0%
Telecommunications
6.7%
Marketing and Advertising
6.7%
Internet
6.7%
Other
40.0%
Reviews
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services
HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...
Leonardo H.
Administrator in Telecommunications
One of the key features that influenced our decision was the fully featured text editor which allows you to easily create content with advanced formatting options. There are lots of advanced features that we also like such as the SSO, private sites, custom...
Most Helpful Critical Review
Executive Sponsor in Hospitality
The cost per user. Each package should be like 20-30 dollars per set of like 5 users.
Top Alternatives
Discussions
HappyFox Help Desk has no discussions with answers
How many help sites can I create?
1 comment
Offical Response from ProProfs Knowledge Base Software
You can create multiple unlimited help sites in an account regardless of the plan you choose.Read more
Can I create a branded site?
1 comment
Offical Response from ProProfs Knowledge Base Software
Absolutely, ProProfs is a fully customizable tool & you can modify the entire interface to match your branding. Changing color themes, adding your logo,...Read more
Can I create a private knowledgebase?
1 comment
Offical Response from ProProfs Knowledge Base Software
Yes, you can create & manage usernames & passwords for every staff user by creating a private knowledge base. You can restrict public users from accessing...Read more
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