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Compare HappyFox Help Desk and Panviva

See this
side-by-side comparison of HappyFox Help Desk vs. Panviva
based on preference data from user reviews. HappyFox Help Desk rates 4.6/5 stars with 119 reviews. By contrast, Panviva rates 4.6/5 stars with 46 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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HappyFox Help Desk
HappyFox Help Desk
(119)
4.6 out of 5
HappyFox Help Desk
Optimized for quick response
Panviva
Panviva
(46)
4.6 out of 5
Panviva
Star Rating
HappyFox Help Desk
HappyFox Help Desk
Panviva
Panviva
Market Segments
HappyFox Help Desk
HappyFox Help Desk
Small-Business (46.3% of reviews)
Panviva
Panviva
Mid-Market (47.7% of reviews)
Entry Level Price
HappyFox Help Desk
HappyFox Help Desk
$29/agent /mo
Panviva
Panviva
No pricing information available

HappyFox Help Desk vs Panviva

When assessing the two solutions, reviewers found HappyFox Help Desk easier to use, set up, and administer. Reviewers also preferred doing business with HappyFox Help Desk overall.

  • Reviewers felt that HappyFox Help Desk meets the needs of their business better than Panviva.
  • When comparing quality of ongoing product support, reviewers felt that HappyFox Help Desk is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of HappyFox Help Desk over Panviva.
Categories
Shared Categories
HappyFox Help Desk
HappyFox Help Desk
Panviva
Panviva
HappyFox Help Desk and Panviva are categorized as Customer Self-Service
Unique Categories
HappyFox Help Desk
HappyFox Help Desk is categorized as Help Desk
Panviva
Panviva is categorized as Contact Center Knowledge Base and Enterprise Wiki
Pricing
HappyFox Help Desk
HappyFox Help Desk Pricing
Mighty
$29/agent /mo
Enterprise
$69/agent /mo
Fantastic
$49/agent /mo
Enterprise Plus
$89/agent /mo
Unlimited Agents
$1499/mo
Free Trial
Panviva
Panviva Pricing
Free Trial Unavailable
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Ratings
Meets Requirements
HappyFox Help Desk
HappyFox Help Desk
8.9
Responses: 112
Panviva
Panviva
8.5
Responses: 37
Ease of Use
HappyFox Help Desk
HappyFox Help Desk
9.3
Responses: 112
Panviva
Panviva
9.0
Responses: 40
Ease of Setup
HappyFox Help Desk
HappyFox Help Desk
8.9
Responses: 83
Panviva
Panviva
8.0
Responses: 32
Ease of Admin
HappyFox Help Desk
HappyFox Help Desk
9.1
Responses: 82
Panviva
Panviva
8.3
Responses: 31
Quality of Support
HappyFox Help Desk
HappyFox Help Desk
9.2
Responses: 107
Panviva
Panviva
8.8
Responses: 38
Ease of Doing Business With
HappyFox Help Desk
HappyFox Help Desk
9.3
Responses: 79
Panviva
Panviva
8.9
Responses: 29
Product Direction (% positive)
HappyFox Help Desk
HappyFox Help Desk
9.2
Responses: 113
Panviva
Panviva
8.8
Responses: 38
Features
Knowledge Share
Knowledge Base
HappyFox Help Desk
HappyFox Help Desk
8.6
Responses: 23
Panviva
Panviva
Not enough data available
Searchable Articles
HappyFox Help Desk
HappyFox Help Desk
8.8
Responses: 21
Panviva
Panviva
Not enough data available
Community Forums
HappyFox Help Desk
HappyFox Help Desk
6.1
Responses: 6
Panviva
Panviva
Not enough data available
Interactive FAQs & Forums
HappyFox Help Desk
HappyFox Help Desk
6.9
Responses: 6
Panviva
Panviva
Not enough data available
Interaction
Web Portals
HappyFox Help Desk
HappyFox Help Desk
7.7
Responses: 10
Panviva
Panviva
Not enough data available
Forum to Reponse
HappyFox Help Desk
HappyFox Help Desk
8.2
Responses: 22
Panviva
Panviva
Not enough data available
Tickets and Tagging
HappyFox Help Desk
HappyFox Help Desk
9.2
Responses: 28
Panviva
Panviva
Not enough data available
Live Chat
HappyFox Help Desk
HappyFox Help Desk
7.9
Responses: 17
Panviva
Panviva
Not enough data available
Reviewers' Company Size
Reviewers of HappyFox Help Desk were most often representing companies in the Small-Business segment, while reviewers for Panviva were more commonly in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
HappyFox Help Desk
HappyFox Help Desk
46.3%
Panviva
Panviva
9.1%
Mid-Market
(51-1000 emp.)
HappyFox Help Desk
HappyFox Help Desk
38.9%
Panviva
Panviva
47.7%
Enterprise
(> 1000 emp.)
HappyFox Help Desk
HappyFox Help Desk
14.8%
Panviva
Panviva
43.2%
Reviewers' Industry
HappyFox Help Desk
HappyFox Help Desk Industry
Information Technology and Services
14.5%
Computer Software
10.3%
Higher Education
5.1%
Real Estate
4.3%
Consumer Goods
4.3%
Other
61.5%
Panviva
Panviva Industry
Hospital & Health Care
25.0%
Insurance
20.5%
Telecommunications
11.4%
Medical Practice
9.1%
Financial Services
9.1%
Other
25.0%
Reviews
Most Helpful Favorable Review
HappyFox Help Desk
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Panviva
G
Administrator in Insurance

Panviva provides end users instant access to step-by-step operational instructions organized in an easy to navigate application. The ability to instantly deliver new information to employees is critical in our ever-evolving healthcare industry and an...

Most Helpful Critical Review
HappyFox Help Desk
GH
Executive Sponsor in Hospitality

The cost per user. Each package should be like 20-30 dollars per set of like 5 users.

Panviva
G
Administrator in Hospital & Health Care

Need to have more options like font, font color, page types ect.

Discussions
HappyFox Help Desk
HappyFox Help Desk Discussions
Monty the Mongoose crying
HappyFox Help Desk has no discussions with answers
Panviva
Panviva Discussions
Monty the Mongoose crying
Panviva has no discussions with answers
Screenshots
HappyFox Help Desk
HappyFox Help Desk Screenshots
Panviva
Panviva Screenshots
Ask HappyFox Help Desk a QuestionContact HappyFox Help DeskAsk Panviva a QuestionContact Panviva
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