Compare HappyFox Help Desk and Panviva
See this
side-by-side comparison of HappyFox Help Desk vs. Panviva
based on preference data from user reviews. HappyFox Help Desk rates 4.6/5 stars with 119 reviews. By contrast, Panviva rates 4.6/5 stars with 46 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 HappyFox Help Desk Optimized for quick response |  Panviva | |
| Star Rating | HappyFox Help Desk | Panviva |
| Market Segments | HappyFox Help Desk Small-Business (46.3% of reviews) | Panviva Mid-Market (47.7% of reviews) |
| Entry Level Price | HappyFox Help Desk $29/agent /mo | Panviva No pricing information available |
HappyFox Help Desk vs Panviva
When assessing the two solutions, reviewers found HappyFox Help Desk easier to use, set up, and administer. Reviewers also preferred doing business with HappyFox Help Desk overall.
- Reviewers felt that HappyFox Help Desk meets the needs of their business better than Panviva.
- When comparing quality of ongoing product support, reviewers felt that HappyFox Help Desk is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of HappyFox Help Desk over Panviva.
Categories
Shared Categories
HappyFox Help Desk and Panviva are categorized as Customer Self-Service
Unique Categories
HappyFox Help Desk is categorized as Help Desk
Panviva is categorized as Contact Center Knowledge Base and Enterprise Wiki
Pricing
Mighty
$29/agent /mo
Enterprise
$69/agent /mo
Fantastic
$49/agent /mo
Enterprise Plus
$89/agent /mo
Unlimited Agents
$1499/mo
Free Trial
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Free Trial Unavailable
Ratings
Meets Requirements
HappyFox Help Desk
Responses: 112
Panviva
Responses: 37
Ease of Use
HappyFox Help Desk
Responses: 112
Panviva
Responses: 40
Ease of Setup
HappyFox Help Desk
Responses: 83
Panviva
Responses: 32
Ease of Admin
HappyFox Help Desk
Responses: 82
Panviva
Responses: 31
Quality of Support
HappyFox Help Desk
Responses: 107
Panviva
Responses: 38
Ease of Doing Business With
HappyFox Help Desk
Responses: 79
Panviva
Responses: 29
Product Direction (% positive)
HappyFox Help Desk
Responses: 113
Panviva
Responses: 38
Features
Knowledge Share
Knowledge Base
HappyFox Help Desk
Responses: 23
Panviva
Searchable Articles
HappyFox Help Desk
Responses: 21
Panviva
Community Forums
HappyFox Help Desk
Responses: 6
Panviva
Interactive FAQs & Forums
HappyFox Help Desk
Responses: 6
Panviva
Interaction
Web Portals
HappyFox Help Desk
Responses: 10
Panviva
Forum to Reponse
HappyFox Help Desk
Responses: 22
Panviva
Tickets and Tagging
HappyFox Help Desk
Responses: 28
Panviva
Live Chat
HappyFox Help Desk
Responses: 17
Panviva
Reviewers' Company Size
Reviewers of HappyFox Help Desk were most often representing companies in the Small-Business segment, while reviewers for Panviva were more commonly in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
HappyFox Help Desk
Panviva
Mid-Market
(51-1000 emp.)
HappyFox Help Desk
Panviva
Enterprise
(> 1000 emp.)
HappyFox Help Desk
Panviva
Reviewers' Industry
Information Technology and Services
14.5%
Computer Software
10.3%
Higher Education
5.1%
Real Estate
4.3%
Consumer Goods
4.3%
Other
61.5%
Hospital & Health Care
25.0%
Insurance
20.5%
Telecommunications
11.4%
Medical Practice
9.1%
Financial Services
9.1%
Other
25.0%
Reviews
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services
HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...
Administrator in Insurance
Panviva provides end users instant access to step-by-step operational instructions organized in an easy to navigate application. The ability to instantly deliver new information to employees is critical in our ever-evolving healthcare industry and an...
Most Helpful Critical Review
Executive Sponsor in Hospitality
The cost per user. Each package should be like 20-30 dollars per set of like 5 users.
Administrator in Hospital & Health Care
Need to have more options like font, font color, page types ect.
Top Alternatives
Discussions
HappyFox Help Desk has no discussions with answers
Panviva has no discussions with answers
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