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Compare HappyFox Help Desk and Obie

See this
side-by-side comparison of HappyFox Help Desk vs. Obie
based on preference data from user reviews. HappyFox Help Desk rates 4.6/5 stars with 119 reviews. By contrast, Obie rates 4.3/5 stars with 82 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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HappyFox Help Desk
HappyFox Help Desk
(119)
4.6 out of 5
HappyFox Help Desk
Optimized for quick response
Obie
Obie
(82)
4.3 out of 5
Obie
Star Rating
HappyFox Help Desk
HappyFox Help Desk
Market Segments
HappyFox Help Desk
HappyFox Help Desk
Small-Business (46.3% of reviews)
Obie
Obie
Mid-Market (60.5% of reviews)
Entry Level Price
HappyFox Help Desk
HappyFox Help Desk
$29/agent /mo
Obie
Obie
Free

HappyFox Help Desk vs Obie

When assessing the two solutions, reviewers found HappyFox Help Desk easier to use and administer. However, Obie is easier to set up. Reviewers agreed that both vendors make it equally easy to do business overall.

  • Reviewers felt that HappyFox Help Desk meets the needs of their business better than Obie.
  • When comparing quality of ongoing product support, reviewers felt that HappyFox Help Desk is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of HappyFox Help Desk over Obie.
Categories
Shared Categories
HappyFox Help Desk
HappyFox Help Desk
Obie
Obie
HappyFox Help Desk and Obie are categorized as Customer Self-Service
Unique Categories
HappyFox Help Desk
HappyFox Help Desk is categorized as Help Desk
Pricing
HappyFox Help Desk
HappyFox Help Desk Pricing
Mighty
$29/agent /mo
Enterprise
$69/agent /mo
Fantastic
$49/agent /mo
Enterprise Plus
$89/agent /mo
Unlimited Agents
$1499/mo
Free Trial
Obie
Obie Pricing
Personal Free
Free
Personal Pro
$5
Access
$59+$30 per admin, per month
Pro
$399+$60 per admin, per month
Premium
$699+$60 per admin, per month
Free Trial
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Ratings
Meets Requirements
HappyFox Help Desk
HappyFox Help Desk
8.9
Responses: 112
Obie
Obie
8.4
Responses: 72
Ease of Use
HappyFox Help Desk
HappyFox Help Desk
9.3
Responses: 112
Obie
Obie
8.8
Responses: 72
Ease of Setup
HappyFox Help Desk
HappyFox Help Desk
8.9
Responses: 83
Obie
Obie
9.3
Responses: 24
Ease of Admin
HappyFox Help Desk
HappyFox Help Desk
9.1
Responses: 82
Obie
Obie
8.1
Responses: 24
Quality of Support
HappyFox Help Desk
HappyFox Help Desk
9.2
Responses: 107
Obie
Obie
8.9
Responses: 59
Ease of Doing Business With
HappyFox Help Desk
HappyFox Help Desk
9.3
Responses: 79
Obie
Obie
9.3
Responses: 20
Product Direction (% positive)
HappyFox Help Desk
HappyFox Help Desk
9.2
Responses: 113
Obie
Obie
9.1
Responses: 68
Features
Knowledge Share
Knowledge Base
HappyFox Help Desk
HappyFox Help Desk
8.6
Responses: 23
Obie
Obie
8.5
Responses: 8
Searchable Articles
HappyFox Help Desk
HappyFox Help Desk
8.8
Responses: 21
Obie
Obie
8.5
Responses: 8
Community Forums
HappyFox Help Desk
HappyFox Help Desk
6.1
Responses: 6
Obie
Obie
Feature Not Available
Interactive FAQs & Forums
HappyFox Help Desk
HappyFox Help Desk
6.9
Responses: 6
Obie
Obie
8.9
Responses: 6
Interaction
Web Portals
HappyFox Help Desk
HappyFox Help Desk
7.7
Responses: 10
Obie
Obie
7.9
Responses: 7
Forum to Reponse
HappyFox Help Desk
HappyFox Help Desk
8.2
Responses: 22
Obie
Obie
8.6
Responses: 7
Tickets and Tagging
HappyFox Help Desk
HappyFox Help Desk
9.2
Responses: 28
Obie
Obie
8.9
Responses: 6
Live Chat
HappyFox Help Desk
HappyFox Help Desk
7.9
Responses: 17
Obie
Obie
Feature Not Available
Reviewers' Company Size
Reviewers of HappyFox Help Desk were most often representing companies in the Small-Business segment, while reviewers for Obie were more commonly in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
HappyFox Help Desk
HappyFox Help Desk
46.3%
Obie
Obie
23.5%
Mid-Market
(51-1000 emp.)
HappyFox Help Desk
HappyFox Help Desk
38.9%
Obie
Obie
60.5%
Enterprise
(> 1000 emp.)
HappyFox Help Desk
HappyFox Help Desk
14.8%
Obie
Obie
16.0%
Reviewers' Industry
HappyFox Help Desk
HappyFox Help Desk Industry
Information Technology and Services
14.5%
Computer Software
10.3%
Higher Education
5.1%
Real Estate
4.3%
Consumer Goods
4.3%
Other
61.5%
Obie
Obie Industry
Computer Software
19.8%
Financial Services
18.5%
Information Technology and Services
6.2%
Education Management
6.2%
Non-Profit Organization Management
4.9%
Other
44.4%
Reviews
Most Helpful Favorable Review
HappyFox Help Desk
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Obie
Ramon C.
User in Computer Software

Save the commands quickly and the possiblity to share with the team and its easy to use with the slack integration the workflow is fluid because feel like talk with the person and its secure y think its a good oportunity to change the paradigm i mean its...

Most Helpful Critical Review
HappyFox Help Desk
GH
Executive Sponsor in Hospitality

The cost per user. Each package should be like 20-30 dollars per set of like 5 users.

Obie
G
User in Computer Software

Connecting the multiple knowledge bases took a bit of an understanding and looking around. not obvious.

Discussions
HappyFox Help Desk
HappyFox Help Desk Discussions
Monty the Mongoose crying
HappyFox Help Desk has no discussions with answers
Obie
Obie Discussions
Do we have enough existing content for Obie to be useful?
1 comment
Offical Response from Obie
While Obie fits best with growing organizations (75+), it's never too early to start thinking about knowledge management! In fact, Obie.ai is a great...Read more
We have too much information, unorganized across different tools. Is Obie still a fit?
1 comment
Offical Response from Obie
Did you say a perfect storm?! A common worry is that you need to organize the knowledge you have before being able to take advantage of Obie. Our technology...Read more
Is there a lot of effort to get started with Obie?
1 comment
Offical Response from Obie
A common trade-off for knowledge platforms is your time. Well, not with Obie. Our platform is built to connect with existing knowledge in seconds, and can be...Read more
Screenshots
HappyFox Help Desk
HappyFox Help Desk Screenshots
Videos
HappyFox Help Desk
HappyFox Help Desk Videos
No videos provided
Obie
Obie Videos
Video Preview

See Obie in action! Leverage Obie for customer success, sales enablement, ITSM and more.

Downloads
HappyFox Help Desk
HappyFox Help Desk Downloads
No downloads provided
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