Compare HappyFox Help Desk and Mojo Helpdesk 
Featured Products
At a Glance
Market Segments
Mid-Market (44.4% of reviews)
Mid-Market (55.6% of reviews)
Entry-Level Pricing
$24.00 1 agent Per Month
$14.00 1 Agents Per Month
HappyFox Help Desk
Star Rating
(137)4.5 out of 5
Market Segments
Mid-Market (44.4% of reviews)
Pros & Cons
Entry-Level Pricing
$24.00 1 agent Per Month
Browse all 5 pricing plansMojo Helpdesk
Star Rating
(242)4.4 out of 5
Market Segments
Mid-Market (55.6% of reviews)
Pros & Cons
Entry-Level Pricing
$14.00 1 Agents Per Month
Browse all 3 pricing plansHappyFox Help Desk vs Mojo Helpdesk
When assessing the two solutions, reviewers found HappyFox Help Desk easier to use, set up, and administer. Reviewers also preferred doing business with HappyFox Help Desk overall.
- Reviewers felt that HappyFox Help Desk meets the needs of their business better than Mojo Helpdesk.
- When comparing quality of ongoing product support, reviewers felt that HappyFox Help Desk is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of HappyFox Help Desk over Mojo Helpdesk.
Pricing
Entry-Level Pricing
HappyFox Help Desk
Basic
$24.00
1 agent Per Month
- Unlimited Tickets
- Omnichannel Ticket Creation
- SLA Management
Mojo Helpdesk
TEAM
$14.00
1 Agents Per Month
Only $14/mo per agent. Get all the features you need for your internal IT or maintenance helpdesk, plus many others to run a fully functioning customer service department.
(*) One-year subscription: a 10% discount is available for all businesses.
(**) A 25% is available to educational and non-profit organizations the enterprise plan yearly subscription.
- Full ticket tracking
- Email integration
- Self service knowledge base
Free Trial
HappyFox Help Desk
Free Trial is available
Mojo Helpdesk
Free Trial is available
Ratings
Meets Requirements
8.8
126
8.7
200
Ease of Use
9.3
127
8.9
204
Ease of Setup
8.9
96
8.8
115
Ease of Admin
9.0
95
8.9
122
Quality of Support
9.1
120
8.8
169
Has the product been a good partner in doing business?
9.2
91
8.9
114
Product Direction (% positive)
9.0
125
8.6
200
Features by Category
Ticket and Case Management
9.2
69
|
Verified
8.6
174
9.1
68
|
Verified
8.6
173
8.8
62
|
Verified
8.6
163
8.9
64
|
Verified
8.3
155
8.8
47
|
Verified
8.0
139
8.4
60
|
Verified
8.3
167
8.9
58
|
Verified
8.4
161
8.5
18
|
Verified
8.3
141
Generative AI
Not enough data
7.3
77
Not enough data
7.3
76
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.9
49
|
Verified
8.7
165
9.0
60
|
Verified
8.6
169
8.5
25
|
Verified
7.8
122
8.6
23
|
Verified
7.1
110
8.3
7
|
Verified
Feature Not Available
Platform
7.3
28
|
Verified
7.0
121
8.3
51
|
Verified
7.5
141
8.7
45
|
Verified
8.3
147
8.8
28
|
Verified
8.0
128
8.2
58
|
Verified
7.8
138
8.4
55
|
Verified
8.0
147
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.8
24
Self-Service Experience
8.7
25
8.3
51
8.9
23
8.0
50
6.7
7
Feature Not Available
Not enough data
7.2
41
Not enough data
Feature Not Available
Self-Service Platform
Not enough data
7.9
46
Not enough data
7.7
44
Not enough data
Feature Not Available
Not enough data
7.8
40
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.5(won by default)
10
Not enough data
8.7(won by default)
10
Process
Not enough data
8.0(won by default)
18
Not enough data
8.8(won by default)
21
Not enough data
8.3(won by default)
16
Channels
Not enough data
8.2(won by default)
19
Not enough data
8.1(won by default)
16
Not enough data
8.3(won by default)
15
Not enough data
7.4(won by default)
16
Not enough data
7.7(won by default)
16
Insight
Not enough data
7.9(won by default)
17
Not enough data
8.2(won by default)
17
Not enough data
8.8(won by default)
17
Not enough data
9.3(won by default)
20
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
HappyFox Help Desk and Mojo Helpdesk are categorized as Shared Inbox, Social Customer Service, Help Desk, and Customer Self-Service
Unique Categories
HappyFox Help Desk is categorized as Digital Customer Service Platforms, Conversational Support, Complaint Management, Customer Communications Management, and Contact Center Knowledge Base
Mojo Helpdesk has no unique categories
Reviews
Reviewers' Company Size
HappyFox Help Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Mojo Helpdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
14.8%
Computer Software
9.6%
Consumer Goods
4.4%
Higher Education
4.4%
Real Estate
3.7%
Other
63.0%
Information Technology and Services
17.5%
Primary/Secondary Education
15.4%
Education Management
13.7%
Computer Software
4.7%
Hospital & Health Care
3.8%
Other
44.9%
Alternatives
Discussions
HappyFox Help Desk has no discussions with answers
Is Mojo Helpdesk free?
2 Comments
EA
Not sure if they offer free versions or trials, we pay for ours.Read more
What are the features of help desk software?
1 Comment
DD
Typical features of help desk software, such as Mojo Helpdesk, include:
Contact Ticket Portal
Ticket Response
Ticket Attachments/Screencasts
Ticket...Read more
For Report of Monthly Data
1 Comment
DD
Hello Manjeet,
Thank you for your suggestion, we have passed it along to the dev team. For the time being, since dashboard reports do not allow you to...Read more
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