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Compare HappyFox Help Desk and Mindsay

See this
side-by-side comparison of HappyFox Help Desk vs. Mindsay
based on preference data from user reviews. HappyFox Help Desk rates 4.6/5 stars with 118 reviews. By contrast, Mindsay rates 4.6/5 stars with 27 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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HappyFox Help Desk
HappyFox Help Desk
(118)
4.6 out of 5
HappyFox Help Desk
Optimized for quick response
Mindsay
Mindsay
(27)
4.6 out of 5
Mindsay
Star Rating
HappyFox Help Desk
HappyFox Help Desk
Mindsay
Mindsay
Market Segments
HappyFox Help Desk
HappyFox Help Desk
Small-Business (45.8% of reviews)
Mindsay
Mindsay
Mid-Market (48.1% of reviews)
Entry Level Price
HappyFox Help Desk
HappyFox Help Desk
$29/agent /mo
Mindsay
Mindsay
No pricing information available

HappyFox Help Desk vs Mindsay

When assessing the two solutions, reviewers found HappyFox Help Desk easier to use and administer. However, reviewers preferred the ease of set up, and doing business with Mindsay overall.

  • Reviewers felt that HappyFox Help Desk meets the needs of their business better than Mindsay.
  • When comparing quality of ongoing product support, reviewers felt that Mindsay is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Mindsay over HappyFox Help Desk.
Categories
Shared Categories
HappyFox Help Desk
HappyFox Help Desk
Mindsay
Mindsay
HappyFox Help Desk and Mindsay are categorized as Customer Self-Service
Unique Categories
HappyFox Help Desk
HappyFox Help Desk is categorized as Help Desk
Pricing
HappyFox Help Desk
HappyFox Help Desk Pricing
Mighty
$29/agent /mo
Enterprise
$69/agent /mo
Fantastic
$49/agent /mo
Enterprise Plus
$89/agent /mo
Unlimited Agents
$1499/mo
Free Trial
Mindsay
Mindsay Pricing
Free Trial Unavailable
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Ratings
Meets Requirements
HappyFox Help Desk
HappyFox Help Desk
8.9
Responses: 111
Mindsay
Mindsay
8.8
Responses: 23
Ease of Use
HappyFox Help Desk
HappyFox Help Desk
9.3
Responses: 111
Mindsay
Mindsay
8.9
Responses: 23
Ease of Setup
HappyFox Help Desk
HappyFox Help Desk
8.9
Responses: 82
Mindsay
Mindsay
9.0
Responses: 15
Ease of Admin
HappyFox Help Desk
HappyFox Help Desk
9.1
Responses: 81
Mindsay
Mindsay
9.0
Responses: 15
Quality of Support
HappyFox Help Desk
HappyFox Help Desk
9.2
Responses: 106
Mindsay
Mindsay
9.5
Responses: 22
Ease of Doing Business With
HappyFox Help Desk
HappyFox Help Desk
9.3
Responses: 78
Mindsay
Mindsay
9.6
Responses: 14
Product Direction (% positive)
HappyFox Help Desk
HappyFox Help Desk
9.3
Responses: 112
Mindsay
Mindsay
10.0
Responses: 24
Features
Knowledge Share
Knowledge Base
HappyFox Help Desk
HappyFox Help Desk
8.6
Responses: 23
Mindsay
Mindsay
8.3
Responses: 13
Searchable Articles
HappyFox Help Desk
HappyFox Help Desk
8.8
Responses: 21
Mindsay
Mindsay
Not enough data available
Community Forums
HappyFox Help Desk
HappyFox Help Desk
6.1
Responses: 6
Mindsay
Mindsay
Not enough data available
Interactive FAQs & Forums
HappyFox Help Desk
HappyFox Help Desk
6.9
Responses: 6
Mindsay
Mindsay
Not enough data available
Interaction
Web Portals
HappyFox Help Desk
HappyFox Help Desk
7.7
Responses: 10
Mindsay
Mindsay
9.4
Responses: 9
Forum to Reponse
HappyFox Help Desk
HappyFox Help Desk
8.2
Responses: 22
Mindsay
Mindsay
Not enough data available
Tickets and Tagging
HappyFox Help Desk
HappyFox Help Desk
9.2
Responses: 28
Mindsay
Mindsay
7.8
Responses: 10
Live Chat
HappyFox Help Desk
HappyFox Help Desk
7.9
Responses: 17
Mindsay
Mindsay
9.2
Responses: 8
Reviewers' Company Size
Reviewers of HappyFox Help Desk were most often representing companies in the Small-Business segment, while reviewers for Mindsay were more commonly in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
HappyFox Help Desk
HappyFox Help Desk
45.8%
Mindsay
Mindsay
14.8%
Mid-Market
(51-1000 emp.)
HappyFox Help Desk
HappyFox Help Desk
39.3%
Mindsay
Mindsay
48.1%
Enterprise
(> 1000 emp.)
HappyFox Help Desk
HappyFox Help Desk
15.0%
Mindsay
Mindsay
37.0%
Reviewers' Industry
HappyFox Help Desk
HappyFox Help Desk Industry
Information Technology and Services
14.7%
Computer Software
10.3%
Higher Education
5.2%
Real Estate
4.3%
Consumer Goods
4.3%
Other
61.2%
Mindsay
Mindsay Industry
Airlines/Aviation
37.0%
Transportation/Trucking/Railroad
25.9%
Leisure, Travel & Tourism
25.9%
Sports
3.7%
Retail
3.7%
Other
3.7%
Reviews
Most Helpful Favorable Review
HappyFox Help Desk
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Mindsay
Simon T.
Administrator in Retail

Mindsay's application is very easy to handle and aims users to be able to create bots in total autonomy. And Mindsay's teams is very reactive and attentive about questions or suggestions from their clients. Consultants can use this solution to implement a...

Most Helpful Critical Review
HappyFox Help Desk
GM
Administrator in Marketing and Advertising

The way to create new tickets is a bit frustrating.

Mindsay
Maxime G.
User in Leisure, Travel & Tourism

- Discussion tree view validation (Project scoping phase) could be optimised - Knowledge base edition and update could be optimised

Discussions
HappyFox Help Desk
HappyFox Help Desk Discussions
Monty the Mongoose crying
HappyFox Help Desk has no discussions with answers
Mindsay
Mindsay Discussions
Monty the Mongoose crying
Mindsay has no discussions with answers
Screenshots
HappyFox Help Desk
HappyFox Help Desk Screenshots
Mindsay
Mindsay Screenshots
Ask HappyFox Help Desk a QuestionContact HappyFox Help DeskAsk Mindsay a QuestionContact Mindsay
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