Reduce your software costs by 18% overnight

Compare HappyFox Help Desk and Magentrix Customer Success

See this
side-by-side comparison of HappyFox Help Desk vs. Magentrix Customer Success
based on preference data from user reviews. HappyFox Help Desk rates 4.5/5 stars with 119 reviews. By contrast, Magentrix Customer Success rates 4.8/5 stars with 10 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
Add Product
HappyFox Help Desk
HappyFox Help Desk
(119)
4.5 out of 5
HappyFox Help Desk
Optimized for quick response
Magentrix Customer Success
Magentrix Customer Success
(10)
4.8 out of 5
Magentrix Customer Success
Star Rating
HappyFox Help Desk
HappyFox Help Desk
Magentrix Customer Success
Magentrix Customer Success
Market Segments
HappyFox Help Desk
HappyFox Help Desk
Small-Business (45.8% of reviews)
Magentrix Customer Success
Magentrix Customer Success
Mid-Market (60.0% of reviews)
Entry Level Price
HappyFox Help Desk
HappyFox Help Desk
$29/agent /mo
Magentrix Customer Success
Magentrix Customer Success
Starting at US$1499 Org

HappyFox Help Desk vs Magentrix Customer Success

When assessing the two solutions, reviewers found them equally easy to use. However, Magentrix Customer Success is easier to set up and do business with overall. While HappyFox Help Desk is easier to adminster.

  • Reviewers felt that Magentrix Customer Success meets the needs of their business better than HappyFox Help Desk.
  • When comparing quality of ongoing product support, reviewers felt that Magentrix Customer Success is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Magentrix Customer Success over HappyFox Help Desk.
Categories
Shared Categories
HappyFox Help Desk
HappyFox Help Desk
Magentrix Customer Success
Magentrix Customer Success
HappyFox Help Desk and Magentrix Customer Success are categorized as Customer Self-Service
Unique Categories
HappyFox Help Desk
HappyFox Help Desk is categorized as Help Desk
Magentrix Customer Success
Magentrix Customer Success is categorized as Online Community Management and Customer Success
Pricing
HappyFox Help Desk
HappyFox Help Desk Pricing
Mighty
$29/agent /mo
Enterprise
$69/agent /mo
Fantastic
$49/agent /mo
Enterprise Plus
$89/agent /mo
Unlimited Agents
$1499/mo
Free Trial
Magentrix Customer Success
Magentrix Customer Success Pricing
Customer Portals - Elite Edition
Starting at US$1499Org
Free Trial
Ask a Question

Have questions for HappyFox Help Desk and Magentrix Customer Success?

Start a private conversation.
Ratings
Meets Requirements
HappyFox Help Desk
HappyFox Help Desk
8.9
Responses: 111
Magentrix Customer Success
Magentrix Customer Success
9.3
Responses: 10
Ease of Use
HappyFox Help Desk
HappyFox Help Desk
9.3
Responses: 111
Magentrix Customer Success
Magentrix Customer Success
9.3
Responses: 10
Ease of Setup
HappyFox Help Desk
HappyFox Help Desk
8.9
Responses: 82
Magentrix Customer Success
Magentrix Customer Success
9.0
Responses: 8
Ease of Admin
HappyFox Help Desk
HappyFox Help Desk
9.1
Responses: 81
Magentrix Customer Success
Magentrix Customer Success
9.0
Responses: 8
Quality of Support
HappyFox Help Desk
HappyFox Help Desk
9.2
Responses: 106
Magentrix Customer Success
Magentrix Customer Success
9.5
Responses: 10
Ease of Doing Business With
HappyFox Help Desk
HappyFox Help Desk
9.3
Responses: 78
Magentrix Customer Success
Magentrix Customer Success
9.8
Responses: 8
Product Direction (% positive)
HappyFox Help Desk
HappyFox Help Desk
9.3
Responses: 112
Magentrix Customer Success
Magentrix Customer Success
10.0
Responses: 10
Features
Knowledge Share
Knowledge Base
HappyFox Help Desk
HappyFox Help Desk
8.6
Responses: 23
Magentrix Customer Success
Magentrix Customer Success
9.5
Responses: 7
Searchable Articles
HappyFox Help Desk
HappyFox Help Desk
8.8
Responses: 21
Magentrix Customer Success
Magentrix Customer Success
9.4
Responses: 6
Community Forums
HappyFox Help Desk
HappyFox Help Desk
6.1
Responses: 6
Magentrix Customer Success
Magentrix Customer Success
Not enough data available
Interactive FAQs & Forums
HappyFox Help Desk
HappyFox Help Desk
6.9
Responses: 6
Magentrix Customer Success
Magentrix Customer Success
Not enough data available
Interaction
Web Portals
HappyFox Help Desk
HappyFox Help Desk
7.7
Responses: 10
Magentrix Customer Success
Magentrix Customer Success
9.3
Responses: 5
Forum to Reponse
HappyFox Help Desk
HappyFox Help Desk
8.2
Responses: 22
Magentrix Customer Success
Magentrix Customer Success
Not enough data available
Tickets and Tagging
HappyFox Help Desk
HappyFox Help Desk
9.2
Responses: 28
Magentrix Customer Success
Magentrix Customer Success
Not enough data available
Live Chat
HappyFox Help Desk
HappyFox Help Desk
7.9
Responses: 17
Magentrix Customer Success
Magentrix Customer Success
Not enough data available
Reviewers' Company Size
Reviewers of HappyFox Help Desk were most often representing companies in the Small-Business segment, while reviewers for Magentrix Customer Success were more commonly in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
HappyFox Help Desk
HappyFox Help Desk
45.8%
Magentrix Customer Success
Magentrix Customer Success
20.0%
Mid-Market
(51-1000 emp.)
HappyFox Help Desk
HappyFox Help Desk
39.3%
Magentrix Customer Success
Magentrix Customer Success
60.0%
Enterprise
(> 1000 emp.)
HappyFox Help Desk
HappyFox Help Desk
15.0%
Magentrix Customer Success
Magentrix Customer Success
20.0%
Reviewers' Industry
HappyFox Help Desk
HappyFox Help Desk Industry
Information Technology and Services
14.7%
Computer Software
10.3%
Higher Education
5.2%
Real Estate
4.3%
Consumer Goods
4.3%
Other
61.2%
Magentrix Customer Success
Magentrix Customer Success Industry
Computer Software
30.0%
Non-Profit Organization Management
20.0%
Telecommunications
10.0%
Outsourcing/Offshoring
10.0%
Internet
10.0%
Other
20.0%
Reviews
Most Helpful Favorable Review
HappyFox Help Desk
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Magentrix Customer Success
Mohammad N.
Executive Sponsor in Telecommunications

Love the continuous improvements in the solution and the creativity around staying ahead of the competition. Most importantly, I like that the solution is super reliable and always does what you need it to do.

Most Helpful Critical Review
HappyFox Help Desk
GM
Administrator in Marketing and Advertising

The way to create new tickets is a bit frustrating.

Magentrix Customer Success
G
User in Government Relations

Due to the HUGE amount of customization options, sometimes it can almost be a bit overwhelming.

Discussions
HappyFox Help Desk
HappyFox Help Desk Discussions
Monty the Mongoose crying
HappyFox Help Desk has no discussions with answers
Magentrix Customer Success
Magentrix Customer Success Discussions
Monty the Mongoose crying
Magentrix Customer Success has no discussions with answers
Screenshots
HappyFox Help Desk
HappyFox Help Desk Screenshots
Magentrix Customer Success
Magentrix Customer Success Screenshots
Ask HappyFox Help Desk a QuestionContact HappyFox Help DeskAsk Magentrix Customer Success a QuestionContact Magentrix Customer Success
Need help?
I can help.
Kate
Learning about Business Software?
Ask the community