Compare HappyFox Help Desk and livepro Knowledge Management
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side-by-side comparison of HappyFox Help Desk vs. livepro Knowledge Management
based on preference data from user reviews. HappyFox Help Desk rates 4.5/5 stars with 119 reviews. By contrast, livepro Knowledge Management rates 4.9/5 stars with 48 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 HappyFox Help Desk Optimized for quick response |  livepro Knowledge Management | |
| Star Rating | HappyFox Help Desk | livepro Knowledge Management |
| Market Segments | HappyFox Help Desk Small-Business (46.3% of reviews) | livepro Knowledge Management Mid-Market (62.8% of reviews) |
| Entry Level Price | HappyFox Help Desk $29/agent /mo | livepro Knowledge Management Starts from $499 unlimited users |
HappyFox Help Desk vs livepro Knowledge Management
When assessing the two solutions, reviewers found livepro Knowledge Management easier to use, set up, and do business with overall. However, reviewers preferred the ease of administration with HappyFox Help Desk.
- Reviewers felt that livepro Knowledge Management meets the needs of their business better than HappyFox Help Desk.
- When comparing quality of ongoing product support, reviewers felt that livepro Knowledge Management is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of livepro Knowledge Management over HappyFox Help Desk.
Categories
Shared Categories
HappyFox Help Desk and livepro Knowledge Management are categorized as Customer Self-Service
Unique Categories
HappyFox Help Desk is categorized as Help Desk
livepro Knowledge Management is categorized as Genesys AppFoundry Marketplace, Contact Center Knowledge Base, and Work Instructions
Pricing
Mighty
$29/agent /mo
Enterprise
$69/agent /mo
Fantastic
$49/agent /mo
Enterprise Plus
$89/agent /mo
Unlimited Agents
$1499/mo
Free Trial
livepro Knowledgebase
Starts from $499unlimited users
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Free Trial
Ratings
Meets Requirements
HappyFox Help Desk
Responses: 112
livepro Knowledge Management
Responses: 34
Ease of Use
HappyFox Help Desk
Responses: 112
livepro Knowledge Management
Responses: 35
Ease of Setup
HappyFox Help Desk
Responses: 83
livepro Knowledge Management
Responses: 26
Ease of Admin
HappyFox Help Desk
Responses: 82
livepro Knowledge Management
Responses: 26
Quality of Support
HappyFox Help Desk
Responses: 107
livepro Knowledge Management
Responses: 34
Ease of Doing Business With
HappyFox Help Desk
Responses: 79
livepro Knowledge Management
Responses: 24
Product Direction (% positive)
HappyFox Help Desk
Responses: 113
livepro Knowledge Management
Responses: 32
Features
Knowledge Share
Knowledge Base
HappyFox Help Desk
Responses: 23
livepro Knowledge Management
Searchable Articles
HappyFox Help Desk
Responses: 21
livepro Knowledge Management
Community Forums
HappyFox Help Desk
Responses: 6
livepro Knowledge Management
Interactive FAQs & Forums
HappyFox Help Desk
Responses: 6
livepro Knowledge Management
Interaction
Web Portals
HappyFox Help Desk
Responses: 10
livepro Knowledge Management
Forum to Reponse
HappyFox Help Desk
Responses: 22
livepro Knowledge Management
Tickets and Tagging
HappyFox Help Desk
Responses: 28
livepro Knowledge Management
Live Chat
HappyFox Help Desk
Responses: 17
livepro Knowledge Management
Reviewers' Company Size
Reviewers of HappyFox Help Desk were most often representing companies in the Small-Business segment, while reviewers for livepro Knowledge Management were more commonly in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
HappyFox Help Desk
livepro Knowledge Management
Mid-Market
(51-1000 emp.)
HappyFox Help Desk
livepro Knowledge Management
Enterprise
(> 1000 emp.)
HappyFox Help Desk
livepro Knowledge Management
Reviewers' Industry
Information Technology and Services
14.5%
Computer Software
10.3%
Higher Education
5.1%
Real Estate
4.3%
Consumer Goods
4.3%
Other
61.5%
Financial Services
23.3%
Government Administration
18.6%
Insurance
14.0%
Medical Practice
9.3%
Health, Wellness and Fitness
7.0%
Other
27.9%
Reviews
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services
HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...
Luke J.
Executive Sponsor in Financial Services
Livepro delivers the right answer to the right person at the right time. Logical UI for both end users and content authors. The Livepro team are always so helpful and willing to explore ways to make their awesome solution even more awesome. The data that...
Most Helpful Critical Review
Administrator in Education Management
The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.
Administrator in Consumer Services
The WYSIWYG editor can be a little tricky like most of them.
Top Alternatives
Discussions
HappyFox Help Desk has no discussions with answers
livepro Knowledge Management has no discussions with answers
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