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Compare HappyFox Help Desk and livepro Knowledge Management

See this
side-by-side comparison of HappyFox Help Desk vs. livepro Knowledge Management
based on preference data from user reviews. HappyFox Help Desk rates 4.5/5 stars with 119 reviews. By contrast, livepro Knowledge Management rates 4.9/5 stars with 48 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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HappyFox Help Desk
HappyFox Help Desk
(119)
4.5 out of 5
HappyFox Help Desk
Optimized for quick response
livepro Knowledge Management
livepro Knowledge Management
(48)
4.9 out of 5
livepro Knowledge Management
Star Rating
HappyFox Help Desk
HappyFox Help Desk
livepro Knowledge Management
livepro Knowledge Management
Market Segments
HappyFox Help Desk
HappyFox Help Desk
Small-Business (46.3% of reviews)
livepro Knowledge Management
livepro Knowledge Management
Mid-Market (62.8% of reviews)
Entry Level Price
HappyFox Help Desk
HappyFox Help Desk
$29/agent /mo
livepro Knowledge Management
livepro Knowledge Management
Starts from $499 unlimited users

HappyFox Help Desk vs livepro Knowledge Management

When assessing the two solutions, reviewers found livepro Knowledge Management easier to use, set up, and do business with overall. However, reviewers preferred the ease of administration with HappyFox Help Desk.

  • Reviewers felt that livepro Knowledge Management meets the needs of their business better than HappyFox Help Desk.
  • When comparing quality of ongoing product support, reviewers felt that livepro Knowledge Management is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of livepro Knowledge Management over HappyFox Help Desk.
Categories
Shared Categories
HappyFox Help Desk
HappyFox Help Desk
livepro Knowledge Management
livepro Knowledge Management
HappyFox Help Desk and livepro Knowledge Management are categorized as Customer Self-Service
Unique Categories
HappyFox Help Desk
HappyFox Help Desk is categorized as Help Desk
livepro Knowledge Management
livepro Knowledge Management is categorized as Genesys AppFoundry Marketplace, Contact Center Knowledge Base, and Work Instructions
Pricing
HappyFox Help Desk
HappyFox Help Desk Pricing
Mighty
$29/agent /mo
Enterprise
$69/agent /mo
Fantastic
$49/agent /mo
Enterprise Plus
$89/agent /mo
Unlimited Agents
$1499/mo
Free Trial
livepro Knowledge Management
livepro Knowledge Management Pricing
livepro Knowledgebase
Starts from $499unlimited users
Free Trial
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Ratings
Meets Requirements
HappyFox Help Desk
HappyFox Help Desk
8.9
Responses: 112
livepro Knowledge Management
livepro Knowledge Management
9.6
Responses: 34
Ease of Use
HappyFox Help Desk
HappyFox Help Desk
9.2
Responses: 112
livepro Knowledge Management
livepro Knowledge Management
9.6
Responses: 35
Ease of Setup
HappyFox Help Desk
HappyFox Help Desk
8.9
Responses: 83
livepro Knowledge Management
livepro Knowledge Management
9.3
Responses: 26
Ease of Admin
HappyFox Help Desk
HappyFox Help Desk
9.1
Responses: 82
livepro Knowledge Management
livepro Knowledge Management
8.8
Responses: 26
Quality of Support
HappyFox Help Desk
HappyFox Help Desk
9.2
Responses: 107
livepro Knowledge Management
livepro Knowledge Management
9.7
Responses: 34
Ease of Doing Business With
HappyFox Help Desk
HappyFox Help Desk
9.2
Responses: 79
livepro Knowledge Management
livepro Knowledge Management
9.9
Responses: 24
Product Direction (% positive)
HappyFox Help Desk
HappyFox Help Desk
9.2
Responses: 113
livepro Knowledge Management
livepro Knowledge Management
9.6
Responses: 32
Features
Knowledge Share
Knowledge Base
HappyFox Help Desk
HappyFox Help Desk
8.6
Responses: 23
livepro Knowledge Management
livepro Knowledge Management
Not enough data available
Searchable Articles
HappyFox Help Desk
HappyFox Help Desk
8.8
Responses: 21
livepro Knowledge Management
livepro Knowledge Management
Not enough data available
Community Forums
HappyFox Help Desk
HappyFox Help Desk
6.1
Responses: 6
livepro Knowledge Management
livepro Knowledge Management
Not enough data available
Interactive FAQs & Forums
HappyFox Help Desk
HappyFox Help Desk
6.9
Responses: 6
livepro Knowledge Management
livepro Knowledge Management
Not enough data available
Interaction
Web Portals
HappyFox Help Desk
HappyFox Help Desk
7.7
Responses: 10
livepro Knowledge Management
livepro Knowledge Management
Not enough data available
Forum to Reponse
HappyFox Help Desk
HappyFox Help Desk
8.2
Responses: 22
livepro Knowledge Management
livepro Knowledge Management
Not enough data available
Tickets and Tagging
HappyFox Help Desk
HappyFox Help Desk
9.2
Responses: 28
livepro Knowledge Management
livepro Knowledge Management
Not enough data available
Live Chat
HappyFox Help Desk
HappyFox Help Desk
7.9
Responses: 17
livepro Knowledge Management
livepro Knowledge Management
Not enough data available
Reviewers' Company Size
Reviewers of HappyFox Help Desk were most often representing companies in the Small-Business segment, while reviewers for livepro Knowledge Management were more commonly in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
HappyFox Help Desk
HappyFox Help Desk
46.3%
livepro Knowledge Management
livepro Knowledge Management
7.0%
Mid-Market
(51-1000 emp.)
HappyFox Help Desk
HappyFox Help Desk
38.9%
livepro Knowledge Management
livepro Knowledge Management
62.8%
Enterprise
(> 1000 emp.)
HappyFox Help Desk
HappyFox Help Desk
14.8%
livepro Knowledge Management
livepro Knowledge Management
30.2%
Reviewers' Industry
HappyFox Help Desk
HappyFox Help Desk Industry
Information Technology and Services
14.5%
Computer Software
10.3%
Higher Education
5.1%
Real Estate
4.3%
Consumer Goods
4.3%
Other
61.5%
livepro Knowledge Management
livepro Knowledge Management Industry
Financial Services
23.3%
Government Administration
18.6%
Insurance
14.0%
Medical Practice
9.3%
Health, Wellness and Fitness
7.0%
Other
27.9%
Reviews
Most Helpful Favorable Review
HappyFox Help Desk
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

livepro Knowledge Management
Luke J.
Executive Sponsor in Financial Services

Livepro delivers the right answer to the right person at the right time. Logical UI for both end users and content authors. The Livepro team are always so helpful and willing to explore ways to make their awesome solution even more awesome. The data that...

Most Helpful Critical Review
HappyFox Help Desk
GE
Administrator in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

livepro Knowledge Management
GM
Administrator in Consumer Services

The WYSIWYG editor can be a little tricky like most of them.

Discussions
HappyFox Help Desk
HappyFox Help Desk Discussions
Monty the Mongoose crying
HappyFox Help Desk has no discussions with answers
livepro Knowledge Management
livepro Knowledge Management Discussions
Monty the Mongoose crying
livepro Knowledge Management has no discussions with answers
Screenshots
HappyFox Help Desk
HappyFox Help Desk Screenshots
livepro Knowledge Management
livepro Knowledge Management Screenshots
Ask HappyFox Help Desk a QuestionContact HappyFox Help DeskAsk livepro Knowledge Management a QuestionContact livepro Knowledge Management
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