# HappyFox Help Desk vs LiveChat Comparison
---
## AI Generated Summary
- **G2 reviewers report** that LiveChat excels in providing a seamless user experience, particularly with its real-time interaction capabilities. Users appreciate how it transforms customer support into a revenue-driving function, highlighting features like **canned responses** and **engagement tools** that enhance efficiency.
- **Users say** that HappyFox Help Desk stands out for its **quick onboarding** and ease of setup. Reviewers mention that with minimal configuration, they can quickly start their help desk support system, making it a great choice for teams looking for a straightforward implementation.
- **According to verified reviews** , LiveChat has a higher overall satisfaction score, reflecting its ability to meet user needs effectively. Reviewers note the platform's robust analytics and support features, which help teams track and convert leads more efficiently.
- **Reviewers mention** that while HappyFox Help Desk offers solid task management capabilities, it may not match the extensive feature set of LiveChat. Users appreciate its **powerful API** for integration, but some feel it lacks the same level of engagement features that LiveChat provides.
- **G2 reviewers highlight** that both platforms offer excellent quality of support, but LiveChat's recent user feedback emphasizes its **real-time support** and responsiveness, which can significantly enhance customer interactions compared to HappyFox Help Desk.
- **Users report** that LiveChat's focus on automation and user-friendly features, such as **tags** and **history tracking** , makes it easier for support teams to manage inquiries efficiently. In contrast, while HappyFox Help Desk is praised for its reliability, some users feel it could benefit from more advanced engagement tools.



| | HappyFox Help Desk | LiveChat | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 137 | 808 | 
| **Largest Market Segment** | Mid-Market (44.4% of reviews) | Small-Business (44.6% of reviews) | 
| **Entry Level Price** | $24.00 1 agent Per Month | $19.00 100 Visitors Per Month | 

---
## Top Pros & Cons

### HappyFox Help Desk

Pros:
- Ease of Use (7 reviews)
- Customer Support (5 reviews)

Cons:
- Call Functionality (1 reviews)
- Complex Usability (1 reviews)

### LiveChat

Pros:
- Ease of Use (24 reviews)
- Features (20 reviews)

Cons:
- Not Intuitive (7 reviews)
- Chatbot Issues (6 reviews)

---
## Ratings Comparison
| Rating | HappyFox Help Desk | LiveChat | 
|---|---|---|
  | **Meets Requirements** | 8.8 (126 reviews) | 9.1 (706 reviews) | 
  | **Ease of Use** | 9.3 (127 reviews) | 9.3 (705 reviews) | 
  | **Ease of Setup** | 8.9 (96 reviews) | 9.0 (285 reviews) | 
  | **Ease of Admin** | 9.0 (95 reviews) | 9.1 (276 reviews) | 
  | **Quality of Support** | 9.1 (120 reviews) | 9.1 (654 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (91 reviews) | 9.1 (268 reviews) | 
  | **Product Direction (% positive)** | 9.0 (125 reviews) | 8.3 (698 reviews) | 

---
## Pricing

### HappyFox Help Desk

#### Entry-Level Pricing

Plan: Basic

Price: $24.00 1 agent Per Month

Key Features:
- Unlimited Tickets
- Omnichannel Ticket Creation
- SLA Management

[Browse all 5 editions](https://www.g2.com/products/happyfox-help-desk/pricing)

#### Free Trial

Yes

### LiveChat

#### Entry-Level Pricing

Plan: Starter

Price: $19.00 100 Visitors Per Month

Description: Small business

Key Features:
- Text Intelligence
- Track up to 100 visitors
- 1 recurring campaign

[Browse all 3 editions](https://www.g2.com/products/livechat/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **HappyFox Help Desk** | 8.6/10 | 87 |
| **LiveChat** | 8.8/10 | 439 |

#### Ticket and Case Management

| Feature | HappyFox Help Desk | LiveChat | 
|---|---|---|
| **Ticket creation user experience** | 9.2 (69 reviews) ✓ Verified | 9.2 (248 reviews) | 
| **Ticket response user experience** | 9.1 (68 reviews) ✓ Verified | 9.1 (245 reviews) | 
| **Workflow** | 8.8 (62 reviews) ✓ Verified | 9.0 (239 reviews) | 
| **Response Automation** | 8.9 (64 reviews) ✓ Verified | 9.2 (253 reviews) | 
| **SLA Management** | 8.8 (47 reviews) ✓ Verified | 8.5 (156 reviews) | 
| **Attachments/Screencasts** | 8.4 (60 reviews) ✓ Verified | 9.0 (231 reviews) | 
| **Ticket Collaboration** | 8.9 (58 reviews) ✓ Verified | 9.1 (230 reviews) | 
| **Customer and Contacts Database** | 8.5 (18 reviews) ✓ Verified | 8.9 (142 reviews) ✓ Verified | 

#### Generative AI

| Feature | HappyFox Help Desk | LiveChat | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.4 (6 reviews) | 
| **AI Text Summarization** | Not enough data | 7.2 (6 reviews) | 

#### Agentic AI - Help Desk

| Feature | HappyFox Help Desk | LiveChat | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | HappyFox Help Desk | LiveChat | 
|---|---|---|
| **Customer Portal** | 8.9 (49 reviews) ✓ Verified | 9.2 (220 reviews) ✓ Verified | 
| **Email to Case** | 9.0 (60 reviews) ✓ Verified | 9.3 (232 reviews) ✓ Verified | 
| **Chat/Live Support** | 8.5 (25 reviews) ✓ Verified | 9.4 (269 reviews) ✓ Verified | 
| **Social Integration** | 8.6 (23 reviews) ✓ Verified | 8.9 (222 reviews) ✓ Verified | 
| **Voice** | 8.3 (7 reviews) ✓ Verified | 8.5 (108 reviews) | 

#### Platform

| Feature | HappyFox Help Desk | LiveChat | 
|---|---|---|
| **Mobile User Support** | 7.3 (28 reviews) ✓ Verified | 9.1 (82 reviews) ✓ Verified | 
| **Customization ** | 8.3 (51 reviews) ✓ Verified | 8.4 (281 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.7 (45 reviews) ✓ Verified | 9.2 (88 reviews) ✓ Verified | 
| **Integration** | 8.8 (28 reviews) ✓ Verified | 8.9 (73 reviews) ✓ Verified | 
| **Reporting** | 8.2 (58 reviews) ✓ Verified | 9.0 (213 reviews) ✓ Verified | 
| **Dashboards** | 8.4 (55 reviews) ✓ Verified | 9.1 (217 reviews) ✓ Verified | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **HappyFox Help Desk** | N/A | N/A |
| **LiveChat** | N/A | N/A |

#### Messenger

| Feature | HappyFox Help Desk | LiveChat | 
|---|---|---|
| **Sequencing** | Not enough data | Not enough data | 
| **AI** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Customization Interface** | Not enough data | Not enough data | 

#### Channels

| Feature | HappyFox Help Desk | LiveChat | 
|---|---|---|
| **Social Media** | Not enough data | Not enough data | 
| **Website** | Not enough data | Not enough data | 
| **Text Message (SMS)** | Not enough data | Not enough data | 
| **Voice Assistants** | Not enough data | Not enough data | 
| **Other** | Not enough data | Not enough data | 

#### Customers

| Feature | HappyFox Help Desk | LiveChat | 
|---|---|---|
| **Targeting** | Not enough data | Not enough data | 
| **Profiles** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **Lead Gathering** | Not enough data | Not enough data | 
| **Sales Conversion** | Not enough data | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | HappyFox Help Desk | LiveChat | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **HappyFox Help Desk** | N/A | N/A |
| **LiveChat** | N/A | N/A |

#### Administration

| Feature | HappyFox Help Desk | LiveChat | 
|---|---|---|
| **Database Management ** | Not enough data | Not enough data | 
| **Data Workflows** | Not enough data | Not enough data | 
| **Issue Management** | Not enough data | Not enough data | 

#### Knowledge Management

| Feature | HappyFox Help Desk | LiveChat | 
|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 
| **Publishing Workflows** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 

#### Compliance

| Feature | HappyFox Help Desk | LiveChat | 
|---|---|---|
| **Policies and Controls** | Not enough data | Not enough data | 
| **Data Governance** | Not enough data | Not enough data | 
| **Compliance** | Not enough data | Not enough data | 
| **Auditing** | Not enough data | Not enough data | 

#### Customer Support

| Feature | HappyFox Help Desk | LiveChat | 
|---|---|---|
| **Intelligent Search** | Not enough data | Not enough data | 
| **Suggestions** | Not enough data | Not enough data | 
| **Decision Trees** | Not enough data | Not enough data | 

#### Data Security

| Feature | HappyFox Help Desk | LiveChat | 
|---|---|---|
| **Risk Data Attributes** | Not enough data | Not enough data | 
| **Data Transport** | Not enough data | Not enough data | 
| **Access Management** | Not enough data | Not enough data | 
| **Multi-Factor Authentication** | Not enough data | Not enough data | 

#### Administration

| Feature | HappyFox Help Desk | LiveChat | 
|---|---|---|
| **Integrations** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 

#### Generative AI

| Feature | HappyFox Help Desk | LiveChat | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **HappyFox Help Desk** | N/A | N/A |
| **LiveChat** | N/A | N/A |

#### Channels

| Feature | HappyFox Help Desk | LiveChat | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | Not enough data | 
| **Open Listening** | Not enough data | Not enough data | 
| **Physical Media** | Not enough data | Not enough data | 

#### Design

| Feature | HappyFox Help Desk | LiveChat | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | Not enough data | 
| **Create Content** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 
| **Inbound Identification** | Not enough data | Not enough data | 
| **Regulatory Compliance** | Not enough data | Not enough data | 

#### Generative AI

| Feature | HappyFox Help Desk | LiveChat | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **HappyFox Help Desk** | N/A | N/A |
| **LiveChat** | N/A | N/A |

#### Usability

| Feature | HappyFox Help Desk | LiveChat | 
|---|---|---|
| **All-Employee Access** | Not enough data | Not enough data | 
| **Supporting Documents** | Not enough data | Not enough data | 
| **Two-Way Communication** | Not enough data | Not enough data | 

#### Reporting

| Feature | HappyFox Help Desk | LiveChat | 
|---|---|---|
| **Priority Case Alerts** | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | 
| **Performance Monitoring** | Not enough data | Not enough data | 

#### Generative AI

| Feature | HappyFox Help Desk | LiveChat | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **HappyFox Help Desk** | N/A | N/A |
| **LiveChat** | N/A | N/A |

#### Productivity Tools

| Feature | HappyFox Help Desk | LiveChat | 
|---|---|---|
| **Notes** | Not enough data | Not enough data | 
| **Internal Discussion** | Not enough data | Not enough data | 
| **Assignments and Tasks** | Not enough data | Not enough data | 
| **Workflows** | Not enough data | Not enough data | 
| **Templates** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Tagging System** | Not enough data | Not enough data | 

#### Analytics

| Feature | HappyFox Help Desk | LiveChat | 
|---|---|---|
| **Trends** | Feature Not Available | Not enough data | 
| **Performance Tracking** | Not enough data | Not enough data | 
| **Email Tracking** | Not enough data | Not enough data | 

#### Agentic AI - Shared Inbox

| Feature | HappyFox Help Desk | LiveChat | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **HappyFox Help Desk** | N/A | N/A |
| **LiveChat** | N/A | N/A |

#### Responses

| Feature | HappyFox Help Desk | LiveChat | 
|---|---|---|
| **Customization** | Not enough data | Not enough data | 
| **Control** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Menu bars** | Not enough data | Not enough data | 
| **Drip sequences** | Not enough data | Not enough data | 

#### Platform

| Feature | HappyFox Help Desk | LiveChat | 
|---|---|---|
| **Live chat** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **A/B testing** | Not enough data | Not enough data | 
| **Role-based access** | Not enough data | Not enough data | 
| **Collection of information** | Not enough data | Not enough data | 

#### Generative AI

| Feature | HappyFox Help Desk | LiveChat | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **HappyFox Help Desk** | N/A | N/A |
| **LiveChat** | N/A | N/A |

#### Conversational Platform

| Feature | HappyFox Help Desk | LiveChat | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | 
| **Contextual Engagement** | Feature Not Available | Not enough data | 
| **Proactive Engagement** | Not enough data | Not enough data | 

#### Support Automation

| Feature | HappyFox Help Desk | LiveChat | 
|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | 
| **Seamless Escalation** | Not enough data | Not enough data | 
| **Transcripts** | Not enough data | Not enough data | 
| **Self-Serve Support** | Not enough data | Not enough data | 

#### Generative AI

| Feature | HappyFox Help Desk | LiveChat | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **HappyFox Help Desk** | N/A | N/A |
| **LiveChat** | N/A | N/A |

#### Customer Support

| Feature | HappyFox Help Desk | LiveChat | 
|---|---|---|
| **Text** | Not enough data | Not enough data | 
| **Speech** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 

#### Automation

| Feature | HappyFox Help Desk | LiveChat | 
|---|---|---|
| **Ticket Resolution** | Not enough data | Not enough data | 
| **Customization** | Not enough data | Not enough data | 
| **Intelligent Routing** | Not enough data | Not enough data | 

#### Artificial Intelligence

| Feature | HappyFox Help Desk | LiveChat | 
|---|---|---|
| **Learning** | Not enough data | Not enough data | 
| **Language** | Not enough data | Not enough data | 
| **Conversational AI** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **HappyFox Help Desk** | N/A | N/A |
| **LiveChat** | 8.5/10 | 402 |

#### Generative AI

| Feature | HappyFox Help Desk | LiveChat | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.4 (9 reviews) | 
| **AI Text Summarization** | Not enough data | 7.5 (8 reviews) | 
| **AI Text-to-Speech** | Not enough data | Feature Not Available | 

#### Communication

| Feature | HappyFox Help Desk | LiveChat | 
|---|---|---|
| **Pop-up Chat** | Not enough data | 9.2 (329 reviews) ✓ Verified | 
| **Notifications** | Not enough data | 8.9 (328 reviews) ✓ Verified | 
| **Targeted Emails** | Not enough data | 8.4 (221 reviews) | 
| **In-App Messaging** | Not enough data | 8.8 (269 reviews) ✓ Verified | 
| **Co-Browsing** | Not enough data | 8.3 (30 reviews) | 

####  Internal Use

| Feature | HappyFox Help Desk | LiveChat | 
|---|---|---|
| **Customization ** | 8.3 (51 reviews) ✓ Verified | 8.4 (281 reviews) ✓ Verified | 
| **Conversation Archiving** | Not enough data | 8.8 (304 reviews) ✓ Verified | 
| **Lead Development** | Not enough data | 8.6 (254 reviews) ✓ Verified | 
| **Knowledge Base** | Not enough data | 8.6 (259 reviews) ✓ Verified | 
| **Team Inbox ** | Not enough data | 8.6 (244 reviews) ✓ Verified | 
| **Customer Profiles** | Not enough data | 8.4 (249 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **HappyFox Help Desk** | 8.1/10 | 32 |
| **LiveChat** | N/A | N/A |

#### Generative AI

| Feature | HappyFox Help Desk | LiveChat | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | HappyFox Help Desk | LiveChat | 
|---|---|---|
| **Knowledge Base** | 8.7 (25 reviews) | Not enough data | 
| **Searchable Articles** | 8.9 (23 reviews) | Not enough data | 
| **Community Forums** | 6.7 (7 reviews) | Feature Not Available | 
| **Mobile Optimization** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 

#### Self-Service Platform

| Feature | HappyFox Help Desk | LiveChat | 
|---|---|---|
| **Branding** | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | HappyFox Help Desk | LiveChat | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **HappyFox Help Desk** | N/A | N/A |
| **LiveChat** | N/A | N/A |

#### Generative AI

| Feature | HappyFox Help Desk | LiveChat | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Process

| Feature | HappyFox Help Desk | LiveChat | 
|---|---|---|
| **Mentions** | Not enough data | Not enough data | 
| **Tickets** | Not enough data | Not enough data | 
| **Macros** | Not enough data | Not enough data | 

#### Channels

| Feature | HappyFox Help Desk | LiveChat | 
|---|---|---|
| **Email** | Not enough data | Not enough data | 
| **Social** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Phone** | Not enough data | Not enough data | 
| **Text** | Not enough data | Not enough data | 

#### Insight

| Feature | HappyFox Help Desk | LiveChat | 
|---|---|---|
| **Surveys** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Visitor Activity** | Not enough data | Not enough data | 
| **Help Desk** | Not enough data | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **HappyFox Help Desk** | N/A | N/A |
| **LiveChat** | N/A | N/A |

#### Generative AI

| Feature | HappyFox Help Desk | LiveChat | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Conversational Commerce Platforms

| Product | Score | Reviews |
|---|---|---|
| **HappyFox Help Desk** | N/A | N/A |
| **LiveChat** | N/A | N/A |

#### Conversational AI - Conversational Commerce Platforms

| Feature | HappyFox Help Desk | LiveChat | 
|---|---|---|
| **AI chatbots** | Not enough data | Not enough data | 
| **Messaging and Notifications** | Not enough data | Not enough data | 
| **AI agents ** | Not enough data | Not enough data | 
| **Voice assistants** | Not enough data | Not enough data | 
| **Communication apps** | Not enough data | Not enough data | 

#### Platform integration - Conversational Commerce Platforms

| Feature | HappyFox Help Desk | LiveChat | 
|---|---|---|
| **Ecommerce stores** | Not enough data | Not enough data | 
| **Sales channels** | Not enough data | Not enough data | 
| **Payment Platform** | Not enough data | Not enough data | 
| **Internal tools** | Not enough data | Not enough data | 

#### Analytics and Reporting - Conversational Commerce Platforms

| Feature | HappyFox Help Desk | LiveChat | 
|---|---|---|
| **Conversational analytics** | Not enough data | Not enough data | 
| **Advance reporting** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (3):** [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)

**Unique to HappyFox Help Desk (6):** [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service)

**Unique to LiveChat (5):** [Chatbots Software](https://www.g2.com/categories/chatbots), [Live Chat Software](https://www.g2.com/categories/live-chat), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | HappyFox Help Desk | LiveChat | 
|---|---|---|
| **Small-Business** | 42.9% | 44.6% | 
| **Mid-Market** | 44.4% | 37.5% | 
| **Enterprise** | 12.7% | 18.0% | 

### By Industry

#### HappyFox Help Desk

- **Information Technology and Services:** 14.8%
- **Computer Software:** 9.6%
- **Consumer Goods:** 4.4%
- **Higher Education:** 4.4%
- **Real Estate:** 3.7%
- **Education Management:** 3.0%
- **Internet:** 3.0%
- **Retail:** 3.0%
- **Marketing and Advertising:** 3.0%
- **Media Production:** 2.2%
- **Other:** 48.9%

#### LiveChat

- **Computer Software:** 8.8%
- **Information Technology and Services:** 8.6%
- **Retail:** 6.3%
- **Financial Services:** 4.0%
- **Internet:** 3.7%
- **Education Management:** 3.6%
- **Consumer Services:** 3.4%
- **Marketing and Advertising:** 3.2%
- **Telecommunications:** 2.9%
- **Banking:** 2.4%
- **Other:** 53.2%

---
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- [Lime Connect (formerly Userlike)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews) — 4.4/5 stars (453 reviews)
- [Zoho SalesIQ](https://www.g2.com/products/zoho-salesiq/reviews) — 4.4/5 stars (256 reviews)

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## Top Discussions

### HappyFox Help Desk

No discussions available for this product.

### LiveChat

- Title: [HIS DOCTRINE!! by Paul T. Wright Jr](https://www.g2.com/discussions/his-doctrine-by-paul-t-wright-jr) — 3 comments, 1 upvote
  > **Top comment:** "I have checked on this book and I have purchased two copies and have seen the way it reaches people with the Bible and Word in a concept that shows how we..."
- Title: [How does LiveChat work when no one is available?](https://www.g2.com/discussions/how-does-livechat-work-when-no-one-is-available) — 3 comments, 2 upvotes *(includes official response)*
  > **Top comment:** "When you are offline the chat window changes into the ticket form. It means that your visitors can leave messages as tickets and contact you even after your..."
- Title: [Can one user respond to multiple chats concurrently?](https://www.g2.com/discussions/can-one-user-respond-to-multiple-chats-concurrently) — 3 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Each user can chat with up to 99 customers at the same time. 
"
- Title: [Can I initiate a chat myself or do I need to have to wait for a customer to do it?](https://www.g2.com/discussions/can-i-initiate-a-chat-myself-or-do-i-need-to-have-to-wait-for-a-customer-to-do-it) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "You can initiate a chat with a customer by using the greetings feature. For example, you can invite a customer automatically when he or she navigates to a..."
- Title: [How hard is it to install LiveChat on the website?](https://www.g2.com/discussions/how-hard-is-it-to-install-livechat-on-the-website) — 2 comments, 2 upvotes *(includes official response)*
  > **Top comment:** "To start off, you need to create a LiveChat license.

After that you will be redirected to a page with the LiveChat code. Here, you can choose to implement..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/happyfox-help-desk-vs-livechat)