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Compare HappyFox Help Desk and LiveAgent

See this
side-by-side comparison of HappyFox Help Desk vs. LiveAgent
based on preference data from user reviews. HappyFox Help Desk rates 4.6/5 stars with 119 reviews. By contrast, LiveAgent rates 4.5/5 stars with 1,309 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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HappyFox Help Desk
HappyFox Help Desk
(119)
4.6 out of 5
HappyFox Help Desk
Optimized for quick response
LiveAgent
LiveAgent
(1,309)
4.5 out of 5
LiveAgent
Star Rating
HappyFox Help Desk
HappyFox Help Desk
LiveAgent
LiveAgent
Market Segments
HappyFox Help Desk
HappyFox Help Desk
Small-Business (46.3% of reviews)
LiveAgent
LiveAgent
Small-Business (65.1% of reviews)
Entry Level Price
HappyFox Help Desk
HappyFox Help Desk
$29/agent /mo
LiveAgent
LiveAgent
$0/mo Unlimited

HappyFox Help Desk vs LiveAgent

When assessing the two solutions, reviewers found HappyFox Help Desk easier to use, set up, and administer. Reviewers also preferred doing business with HappyFox Help Desk overall.

  • HappyFox Help Desk and LiveAgent both meet the requirements of our reviewers at a comparable rate.
  • When comparing quality of ongoing product support, reviewers felt that HappyFox Help Desk is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of HappyFox Help Desk over LiveAgent.
Categories
Shared Categories
HappyFox Help Desk
HappyFox Help Desk
LiveAgent
LiveAgent
HappyFox Help Desk and LiveAgent are categorized as Customer Self-Service and Help Desk
Unique Categories
HappyFox Help Desk
HappyFox Help Desk has no unique categories
LiveAgent
LiveAgent is categorized as Social Customer Service and Live Chat
Pricing
HappyFox Help Desk
HappyFox Help Desk Pricing
Mighty
$29/agent /mo
Enterprise
$69/agent /mo
Fantastic
$49/agent /mo
Enterprise Plus
$89/agent /mo
Unlimited Agents
$1499/mo
Free Trial
LiveAgent
LiveAgent Pricing
Free
$0/mo Unlimited
Ticket
$15/monthUser Seat
Ticket+Chat
$29/monthUser Seat
All-inclusive
$39/monthUser Seat
Free Trial
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Ratings
Meets Requirements
HappyFox Help Desk
HappyFox Help Desk
8.9
Responses: 112
LiveAgent
LiveAgent
8.9
Responses: 1138
Ease of Use
HappyFox Help Desk
HappyFox Help Desk
9.3
Responses: 112
LiveAgent
LiveAgent
8.9
Responses: 1141
Ease of Setup
HappyFox Help Desk
HappyFox Help Desk
8.9
Responses: 83
LiveAgent
LiveAgent
8.7
Responses: 745
Ease of Admin
HappyFox Help Desk
HappyFox Help Desk
9.1
Responses: 82
LiveAgent
LiveAgent
8.9
Responses: 743
Quality of Support
HappyFox Help Desk
HappyFox Help Desk
9.2
Responses: 107
LiveAgent
LiveAgent
9.1
Responses: 1085
Ease of Doing Business With
HappyFox Help Desk
HappyFox Help Desk
9.3
Responses: 79
LiveAgent
LiveAgent
9.2
Responses: 721
Product Direction (% positive)
HappyFox Help Desk
HappyFox Help Desk
9.2
Responses: 113
LiveAgent
LiveAgent
8.9
Responses: 1118
Features
Ticket and Case Management
Ticket creation user experience
HappyFox Help Desk
HappyFox Help Desk
9.1
Responses: 63
Verified Feature
LiveAgent
LiveAgent
9.0
Responses: 699
Verified Feature
Ticket response user experience
HappyFox Help Desk
HappyFox Help Desk
9.0
Responses: 62
Verified Feature
LiveAgent
LiveAgent
9.0
Responses: 699
Verified Feature
Workflow
HappyFox Help Desk
HappyFox Help Desk
8.7
Responses: 56
Verified Feature
LiveAgent
LiveAgent
8.7
Responses: 683
Verified Feature
Response Automation
HappyFox Help Desk
HappyFox Help Desk
8.9
Responses: 58
Verified Feature
LiveAgent
LiveAgent
8.8
Responses: 640
Verified Feature
SLA Management
HappyFox Help Desk
HappyFox Help Desk
8.7
Responses: 43
Verified Feature
LiveAgent
LiveAgent
8.6
Responses: 505
Verified Feature
Attachments/Screencasts
HappyFox Help Desk
HappyFox Help Desk
8.4
Responses: 55
Verified Feature
LiveAgent
LiveAgent
8.7
Responses: 632
Verified Feature
Ticket Collaboration
HappyFox Help Desk
HappyFox Help Desk
8.8
Responses: 53
Verified Feature
LiveAgent
LiveAgent
8.9
Responses: 644
Verified Feature
Customer and Contacts Database
HappyFox Help Desk
HappyFox Help Desk
8.3
Responses: 12
Verified Feature
LiveAgent
LiveAgent
8.7
Responses: 372
Verified Feature
Knowledge Share
Knowledge Base
HappyFox Help Desk
HappyFox Help Desk
8.6
Responses: 23
LiveAgent
LiveAgent
9.1
Responses: 281
Searchable Articles
HappyFox Help Desk
HappyFox Help Desk
8.8
Responses: 21
LiveAgent
LiveAgent
9.0
Responses: 265
Community Forums
HappyFox Help Desk
HappyFox Help Desk
6.1
Responses: 6
LiveAgent
LiveAgent
8.9
Responses: 235
Interactive FAQs & Forums
HappyFox Help Desk
HappyFox Help Desk
6.9
Responses: 6
LiveAgent
LiveAgent
8.9
Responses: 227
Interaction
Web Portals
HappyFox Help Desk
HappyFox Help Desk
7.7
Responses: 10
LiveAgent
LiveAgent
9.1
Responses: 269
Forum to Reponse
HappyFox Help Desk
HappyFox Help Desk
8.2
Responses: 22
LiveAgent
LiveAgent
9.0
Responses: 236
Tickets and Tagging
HappyFox Help Desk
HappyFox Help Desk
9.2
Responses: 28
LiveAgent
LiveAgent
9.2
Responses: 304
Live Chat
HappyFox Help Desk
HappyFox Help Desk
7.9
Responses: 17
LiveAgent
LiveAgent
9.3
Responses: 289
Communication Channels
Customer Portal
HappyFox Help Desk
HappyFox Help Desk
8.9
Responses: 44
Verified Feature
LiveAgent
LiveAgent
8.8
Responses: 580
Verified Feature
Email to Case
HappyFox Help Desk
HappyFox Help Desk
9.1
Responses: 55
Verified Feature
LiveAgent
LiveAgent
9.1
Responses: 645
Verified Feature
Chat/Live Support
HappyFox Help Desk
HappyFox Help Desk
8.6
Responses: 22
Verified Feature
LiveAgent
LiveAgent
9.1
Responses: 617
Verified Feature
Social Integration
HappyFox Help Desk
HappyFox Help Desk
8.6
Responses: 19
Verified Feature
LiveAgent
LiveAgent
8.6
Responses: 471
Verified Feature
Voice
HappyFox Help Desk
HappyFox Help Desk
Not enough data available
LiveAgent
LiveAgent
8.7
Responses: 316
Verified Feature
Platform
Mobile User Support
HappyFox Help Desk
HappyFox Help Desk
7.2
Responses: 23
Verified Feature
LiveAgent
LiveAgent
7.9
Responses: 348
Verified Feature
Customization
HappyFox Help Desk
HappyFox Help Desk
8.3
Responses: 44
Verified Feature
LiveAgent
LiveAgent
8.5
Responses: 583
Verified Feature
User, Role, and Access Management
HappyFox Help Desk
HappyFox Help Desk
8.7
Responses: 39
Verified Feature
LiveAgent
LiveAgent
8.7
Responses: 457
Verified Feature
Integration
HappyFox Help Desk
HappyFox Help Desk
8.8
Responses: 23
Verified Feature
LiveAgent
LiveAgent
8.6
Responses: 311
Verified Feature
Reporting
HappyFox Help Desk
HappyFox Help Desk
8.3
Responses: 52
Verified Feature
LiveAgent
LiveAgent
8.6
Responses: 577
Verified Feature
Dashboards
HappyFox Help Desk
HappyFox Help Desk
8.5
Responses: 50
Verified Feature
LiveAgent
LiveAgent
8.8
Responses: 624
Verified Feature
Reviewers' Company Size
Reviewers of both HappyFox Help Desk and LiveAgent were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
HappyFox Help Desk
HappyFox Help Desk
46.3%
LiveAgent
LiveAgent
65.1%
Mid-Market
(51-1000 emp.)
HappyFox Help Desk
HappyFox Help Desk
38.9%
LiveAgent
LiveAgent
24.1%
Enterprise
(> 1000 emp.)
HappyFox Help Desk
HappyFox Help Desk
14.8%
LiveAgent
LiveAgent
10.8%
Reviewers' Industry
HappyFox Help Desk
HappyFox Help Desk Industry
Information Technology and Services
14.5%
Computer Software
10.3%
Higher Education
5.1%
Real Estate
4.3%
Consumer Goods
4.3%
Other
61.5%
LiveAgent
LiveAgent Industry
Information Technology and Services
12.1%
Computer Software
6.7%
Retail
5.5%
Marketing and Advertising
5.3%
Internet
4.9%
Other
65.5%
Reviews
Most Helpful Favorable Review
HappyFox Help Desk
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

LiveAgent
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
HappyFox Help Desk
GH
Executive Sponsor in Hospitality

The cost per user. Each package should be like 20-30 dollars per set of like 5 users.

LiveAgent
Pankaj B.
Consultant in Accounting

Waiting time kill. It happens sometimes only

Discussions
HappyFox Help Desk
HappyFox Help Desk Discussions
Monty the Mongoose crying
HappyFox Help Desk has no discussions with answers
LiveAgent
LiveAgent Discussions
Has there been any reports of getting support from a Bot on liveagent?
2 comments
David A.
DA
LiveAgent offer many integration apps. One of them is Quriobot which is a bot for your Live chat. I never used it but I know it possible to do so, read...Read more
Do you offer standalone licenses as well?
1 comment
G2
pricing Read more
Monty the Mongoose crying
LiveAgent has no more discussions with answers
Screenshots
HappyFox Help Desk
HappyFox Help Desk Screenshots
Videos
HappyFox Help Desk
HappyFox Help Desk Videos
No videos provided
LiveAgent
LiveAgent Videos
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Downloads
HappyFox Help Desk
HappyFox Help Desk Downloads
No downloads provided
LiveAgent
LiveAgent Downloads
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