Compare HappyFox Help Desk and LiveAgent 
At a Glance
Market Segments
Mid-Market (44.4% of reviews)
Small-Business (67.3% of reviews)
Entry-Level Pricing
$24.00 1 agent Per Month
Starting at $15.00 1 agent / Per Month
HappyFox Help Desk
Star Rating
(137)4.5 out of 5
Market Segments
Mid-Market (44.4% of reviews)
Pros & Cons
Entry-Level Pricing
$24.00 1 agent Per Month
Browse all 5 pricing plansLiveAgent
Star Rating
(1,535)4.5 out of 5
Market Segments
Small-Business (67.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $15.00 1 agent / Per Month
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that HappyFox Help Desk excels in ease of use, with users highlighting its intuitive interface and quick onboarding process. Many appreciate how minimal configuration is needed to get started, making it a strong choice for teams looking for a straightforward setup.
- Users say that LiveAgent shines in unifying customer communication, effectively integrating emails, calls, and social media into one platform. This feature has been praised for streamlining customer service, allowing teams to respond to support requests more efficiently.
- According to verified reviews, HappyFox Help Desk is noted for its robust task management capabilities, which help teams monitor their workload effectively. Reviewers have mentioned that the software works flawlessly, making it a reliable option for managing customer support tasks.
- Reviewers mention that LiveAgent's automated triggers enhance the customer experience by proactively engaging website visitors. This feature is particularly appreciated for its ability to initiate conversations, which can lead to improved sales and support outcomes.
- G2 reviewers highlight that while both products offer quality support, HappyFox Help Desk has received slightly higher ratings for quality of support. Users have expressed satisfaction with the responsiveness and effectiveness of the support team, which can be crucial for businesses needing timely assistance.
- Users report that LiveAgent's community forums and knowledge base are valuable resources, providing users with access to a wealth of information and peer support. This feature is particularly beneficial for small businesses looking to enhance their customer service capabilities without extensive training.
Pricing
Entry-Level Pricing
HappyFox Help Desk
Basic
$24.00
1 agent Per Month
- Unlimited Tickets
- Omnichannel Ticket Creation
- SLA Management
LiveAgent
Small
Starting at $15.00
1 agent / Per Month
E-mail support - Ticketing,
Contact forms,
Forum & Knowledge base,
iPhone/Android app
- Unlimited ticket history
- Unlimited email addresses
- Advanced reporting
Free Trial
HappyFox Help Desk
Free Trial is available
LiveAgent
Free Trial is available
Ratings
Meets Requirements
8.8
126
8.9
1,298
Ease of Use
9.3
127
8.9
1,303
Ease of Setup
8.9
96
8.7
866
Ease of Admin
9.0
95
8.9
849
Quality of Support
9.1
120
9.1
1,237
Has the product been a good partner in doing business?
9.2
91
9.1
825
Product Direction (% positive)
9.0
125
8.9
1,261
Features by Category
Ticket and Case Management
9.2
69
|
Verified
9.0
778
|
Verified
9.1
68
|
Verified
9.0
778
|
Verified
8.8
62
|
Verified
8.7
757
|
Verified
8.9
64
|
Verified
8.8
712
|
Verified
8.8
47
|
Verified
8.6
573
|
Verified
8.4
60
|
Verified
8.7
701
|
Verified
8.9
58
|
Verified
8.9
717
|
Verified
8.5
18
|
Verified
8.6
443
|
Verified
Generative AI
Not enough data
8.2
30
Not enough data
8.1
30
Agentic AI - Help Desk
Not enough data
9.3
7
Not enough data
9.3
7
Not enough data
9.3
7
Communication Channels
8.9
49
|
Verified
8.7
653
|
Verified
9.0
60
|
Verified
9.1
717
|
Verified
8.5
25
|
Verified
9.1
696
|
Verified
8.6
23
|
Verified
8.6
538
|
Verified
8.3
7
|
Verified
8.7
379
|
Verified
Platform
7.3
28
|
Verified
7.9
413
|
Verified
8.3
51
|
Verified
8.4
664
|
Verified
8.7
45
|
Verified
8.7
526
|
Verified
8.8
28
|
Verified
8.6
377
|
Verified
8.2
58
|
Verified
8.5
647
|
Verified
8.4
55
|
Verified
8.8
694
|
Verified
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Channels
Not enough data
8.7
5
Not enough data
8.3
5
Not enough data
8.3
5
Design
Not enough data
8.0
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
8.9
6
Not enough data
8.3
5
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
8.8
7
Not enough data
8.1
7
Not enough data
9.3
7
Not enough data
5.7
7
Not enough data
8.8
7
Generative AI
Not enough data
Not enough data
Functions
Not enough data
9.0
7
Not enough data
8.8
7
Not enough data
8.1
7
Not enough data
6.3
5
Not enough data
5.8
6
Not enough data
8.1
6
Not enough data
7.4
7
Not enough data
8.3
7
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
9.3
5
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.3
6
Not enough data
8.6
6
Responses
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.9
6
Not enough data
8.3
5
Platform
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
Not enough data
Not enough data
8.9
6
Not enough data
8.9
6
Generative AI
Not enough data
8.1
6
Not enough data
8.3
6
Feedback Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Sources
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.6
22
Not enough data
8.0
23
Not enough data
7.7
22
Communication
Not enough data
9.3
486
|
Verified
Not enough data
9.0
489
|
Verified
Not enough data
8.9
376
|
Verified
Not enough data
9.0
375
|
Verified
Not enough data
8.8
61
Internal Use
8.3
51
|
Verified
8.4
664
|
Verified
Not enough data
9.1
422
|
Verified
Not enough data
8.5
55
Not enough data
8.9
403
|
Verified
Not enough data
9.1
384
|
Verified
Not enough data
8.9
382
|
Verified
Generative AI
Not enough data
7.8
17
Self-Service Experience
8.7
25
9.1
323
8.9
23
8.9
305
6.7
7
8.9
273
Not enough data
8.1
41
Not enough data
8.3
45
Self-Service Platform
Not enough data
8.6
46
Not enough data
8.3
47
Not enough data
7.4
41
Not enough data
8.7
43
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.9(won by default)
13
Not enough data
7.9(won by default)
13
Process
Not enough data
9.0(won by default)
56
Not enough data
9.3(won by default)
252
Not enough data
9.1(won by default)
196
Channels
Not enough data
9.3(won by default)
248
Not enough data
9.0(won by default)
232
Not enough data
9.3(won by default)
249
Not enough data
9.1(won by default)
186
Not enough data
Feature Not Available
Insight
Not enough data
9.0(won by default)
174
Not enough data
9.0(won by default)
222
Not enough data
9.2(won by default)
220
Not enough data
9.3(won by default)
225
Generative AI
Not enough data
8.0
14
Not enough data
7.6
14
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Management
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
HappyFox Help Desk and LiveAgent are categorized as Shared Inbox, Digital Customer Service Platforms, Complaint Management, Customer Communications Management, Social Customer Service, Help Desk, and Customer Self-Service
Unique Categories
HappyFox Help Desk is categorized as Conversational Support and Contact Center Knowledge Base
LiveAgent is categorized as Feedback Analytics, Chatbots, Live Chat, Call Center Infrastructure (CCI), Enterprise Feedback Management, Contact Center, and AI Customer Support Agents
Reviews
Reviewers' Company Size
HappyFox Help Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LiveAgent
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
14.8%
Computer Software
9.6%
Consumer Goods
4.4%
Higher Education
4.4%
Real Estate
3.7%
Other
63.0%
Information Technology and Services
12.9%
Computer Software
7.2%
Marketing and Advertising
5.6%
Retail
5.5%
Internet
4.5%
Other
64.3%
Alternatives
Discussions
HappyFox Help Desk has no discussions with answers
Has there been any reports of getting support from a Bot on liveagent?
2 Comments
LS
LiveAgent offer many integration apps. One of them is Quriobot which is a bot for your Live chat.
I never used it but I know it possible to do so, read...Read more
What is LiveAgent used for?
1 Comment
AS
LiveAgent is a customer support and help desk software that provides businesses with a unified platform to manage customer communications across various...Read more
how do i see the entire display of the ticket without clicking the enlarge button?
1 Comment
TM
TicketRead more
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