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Compare HappyFox Help Desk and KnowledgeOwl

See this
side-by-side comparison of HappyFox Help Desk vs. KnowledgeOwl
based on preference data from user reviews. HappyFox Help Desk rates 4.6/5 stars with 119 reviews. By contrast, KnowledgeOwl rates 4.5/5 stars with 71 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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HappyFox Help Desk
HappyFox Help Desk
(119)
4.6 out of 5
HappyFox Help Desk
Optimized for quick response
KnowledgeOwl
KnowledgeOwl
(71)
4.5 out of 5
KnowledgeOwl
Star Rating
HappyFox Help Desk
HappyFox Help Desk
KnowledgeOwl
KnowledgeOwl
Market Segments
HappyFox Help Desk
HappyFox Help Desk
Small-Business (46.3% of reviews)
KnowledgeOwl
KnowledgeOwl
Mid-Market (42.3% of reviews)
Entry Level Price
HappyFox Help Desk
HappyFox Help Desk
$29/agent /mo
KnowledgeOwl
KnowledgeOwl
$49 month

HappyFox Help Desk vs KnowledgeOwl

When assessing the two solutions, reviewers found HappyFox Help Desk easier to use, set up, and administer. However, reviewers preferred doing business with KnowledgeOwl overall.

  • HappyFox Help Desk and KnowledgeOwl both meet the requirements of our reviewers at a comparable rate.
  • When comparing quality of ongoing product support, reviewers felt that KnowledgeOwl is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of KnowledgeOwl over HappyFox Help Desk.
Categories
Shared Categories
HappyFox Help Desk
HappyFox Help Desk
KnowledgeOwl
KnowledgeOwl
HappyFox Help Desk and KnowledgeOwl are categorized as Customer Self-Service
Unique Categories
HappyFox Help Desk
HappyFox Help Desk is categorized as Help Desk
KnowledgeOwl
KnowledgeOwl is categorized as Enterprise Wiki
Pricing
HappyFox Help Desk
HappyFox Help Desk Pricing
Mighty
$29/agent /mo
Enterprise
$69/agent /mo
Fantastic
$49/agent /mo
Enterprise Plus
$89/agent /mo
Unlimited Agents
$1499/mo
Free Trial
KnowledgeOwl
KnowledgeOwl Pricing
KnowledgeOwl Subscription
$49month
Additional Users
$20month
Additional Knowledge Bases
$30month
Free Trial Unavailable
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Ratings
Meets Requirements
HappyFox Help Desk
HappyFox Help Desk
8.9
Responses: 112
KnowledgeOwl
KnowledgeOwl
8.9
Responses: 70
Ease of Use
HappyFox Help Desk
HappyFox Help Desk
9.3
Responses: 112
KnowledgeOwl
KnowledgeOwl
8.9
Responses: 70
Ease of Setup
HappyFox Help Desk
HappyFox Help Desk
8.9
Responses: 83
KnowledgeOwl
KnowledgeOwl
8.8
Responses: 51
Ease of Admin
HappyFox Help Desk
HappyFox Help Desk
9.1
Responses: 82
KnowledgeOwl
KnowledgeOwl
8.9
Responses: 54
Quality of Support
HappyFox Help Desk
HappyFox Help Desk
9.2
Responses: 107
KnowledgeOwl
KnowledgeOwl
9.6
Responses: 63
Ease of Doing Business With
HappyFox Help Desk
HappyFox Help Desk
9.3
Responses: 79
KnowledgeOwl
KnowledgeOwl
9.6
Responses: 51
Product Direction (% positive)
HappyFox Help Desk
HappyFox Help Desk
9.2
Responses: 113
KnowledgeOwl
KnowledgeOwl
9.3
Responses: 70
Features
Knowledge Share
Knowledge Base
HappyFox Help Desk
HappyFox Help Desk
8.6
Responses: 23
KnowledgeOwl
KnowledgeOwl
8.6
Responses: 6
Searchable Articles
HappyFox Help Desk
HappyFox Help Desk
8.8
Responses: 21
KnowledgeOwl
KnowledgeOwl
8.6
Responses: 6
Community Forums
HappyFox Help Desk
HappyFox Help Desk
6.1
Responses: 6
KnowledgeOwl
KnowledgeOwl
Not enough data available
Interactive FAQs & Forums
HappyFox Help Desk
HappyFox Help Desk
6.9
Responses: 6
KnowledgeOwl
KnowledgeOwl
Not enough data available
Interaction
Web Portals
HappyFox Help Desk
HappyFox Help Desk
7.7
Responses: 10
KnowledgeOwl
KnowledgeOwl
Not enough data available
Forum to Reponse
HappyFox Help Desk
HappyFox Help Desk
8.2
Responses: 22
KnowledgeOwl
KnowledgeOwl
Not enough data available
Tickets and Tagging
HappyFox Help Desk
HappyFox Help Desk
9.2
Responses: 28
KnowledgeOwl
KnowledgeOwl
Not enough data available
Live Chat
HappyFox Help Desk
HappyFox Help Desk
7.9
Responses: 17
KnowledgeOwl
KnowledgeOwl
Not enough data available
Reviewers' Company Size
Reviewers of HappyFox Help Desk were most often representing companies in the Small-Business segment, while reviewers for KnowledgeOwl were more commonly in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
HappyFox Help Desk
HappyFox Help Desk
46.3%
KnowledgeOwl
KnowledgeOwl
31.0%
Mid-Market
(51-1000 emp.)
HappyFox Help Desk
HappyFox Help Desk
38.9%
KnowledgeOwl
KnowledgeOwl
42.3%
Enterprise
(> 1000 emp.)
HappyFox Help Desk
HappyFox Help Desk
14.8%
KnowledgeOwl
KnowledgeOwl
26.8%
Reviewers' Industry
HappyFox Help Desk
HappyFox Help Desk Industry
Information Technology and Services
14.5%
Computer Software
10.3%
Higher Education
5.1%
Real Estate
4.3%
Consumer Goods
4.3%
Other
61.5%
KnowledgeOwl
KnowledgeOwl Industry
Computer Software
21.1%
Internet
8.5%
Education Management
8.5%
Non-Profit Organization Management
7.0%
Information Technology and Services
7.0%
Other
47.9%
Reviews
Most Helpful Favorable Review
HappyFox Help Desk
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

KnowledgeOwl
Marvin L.
Administrator in Financial Services

Broad range of functionality: highly flexible design for KBs, features available work well. I like the control available for reviewing and turning on articles, organizing them, and tagging/searching , great customer service: team responds promptly....

Most Helpful Critical Review
HappyFox Help Desk
GH
Executive Sponsor in Hospitality

The cost per user. Each package should be like 20-30 dollars per set of like 5 users.

KnowledgeOwl
Andrea P.
Administrator in Human Resources

One cannot copy and paste images from a tool like Jing. Copying and pasting text works just fine, it's just the use of the "Copy/Paste" function with images that does not seem to work at all.

Discussions
HappyFox Help Desk
HappyFox Help Desk Discussions
Monty the Mongoose crying
HappyFox Help Desk has no discussions with answers
KnowledgeOwl
KnowledgeOwl Discussions
Monty the Mongoose crying
KnowledgeOwl has no discussions with answers
Screenshots
HappyFox Help Desk
HappyFox Help Desk Screenshots
KnowledgeOwl
KnowledgeOwl Screenshots
Ask HappyFox Help Desk a QuestionContact HappyFox Help DeskAsk KnowledgeOwl a QuestionContact KnowledgeOwl
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