# HappyFox Help Desk vs InvGate Service Management Comparison

| | HappyFox Help Desk | InvGate Service Management | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 137 | 20 | 
| **Largest Market Segment** | Mid-Market (44.4% of reviews) | Small-Business (61.1% of reviews) | 
| **Entry Level Price** | $24.00 1 agent Per Month | No pricing available | 

---
## Top Pros & Cons

### HappyFox Help Desk

Pros:
- Ease of Use (7 reviews)
- Customer Support (5 reviews)

Cons:
- Call Functionality (1 reviews)
- Complex Usability (1 reviews)

### InvGate Service Management

Pros:
- Automation (1 reviews)
- Deployment Ease (1 reviews)

Cons:
- Complexity (1 reviews)
- Complex Setup (1 reviews)

---
## Ratings Comparison
| Rating | HappyFox Help Desk | InvGate Service Management | 
|---|---|---|
  | **Meets Requirements** | 8.8 (126 reviews) | 8.9 (17 reviews) | 
  | **Ease of Use** | 9.3 (127 reviews) | 9.1 (17 reviews) | 
  | **Ease of Setup** | 8.9 (96 reviews) | 9.0 (15 reviews) | 
  | **Ease of Admin** | 9.0 (95 reviews) | 9.4 (13 reviews) | 
  | **Quality of Support** | 9.1 (120 reviews) | 8.7 (17 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (91 reviews) | 9.1 (13 reviews) | 
  | **Product Direction (% positive)** | 9.0 (125 reviews) | 9.3 (16 reviews) | 

---
## Pricing

### HappyFox Help Desk

#### Entry-Level Pricing

Plan: Basic

Price: $24.00 1 agent Per Month

Key Features:
- Unlimited Tickets
- Omnichannel Ticket Creation
- SLA Management

[Browse all 5 editions](https://www.g2.com/products/happyfox-help-desk/pricing)

#### Free Trial

Yes

### InvGate Service Management

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **HappyFox Help Desk** | 8.6/10 | 87 |
| **InvGate Service Management** | N/A | N/A |

#### Ticket and Case Management

| Feature | HappyFox Help Desk | InvGate Service Management | 
|---|---|---|
| **Ticket creation user experience** | 9.2 (69 reviews) ✓ Verified | Not enough data | 
| **Ticket response user experience** | 9.1 (68 reviews) ✓ Verified | Not enough data | 
| **Workflow** | 8.8 (62 reviews) ✓ Verified | Not enough data | 
| **Response Automation** | 8.9 (64 reviews) ✓ Verified | Not enough data | 
| **SLA Management** | 8.8 (47 reviews) ✓ Verified | Not enough data | 
| **Attachments/Screencasts** | 8.4 (60 reviews) ✓ Verified | Not enough data | 
| **Ticket Collaboration** | 8.9 (58 reviews) ✓ Verified | Not enough data | 
| **Customer and Contacts Database** | 8.5 (18 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | HappyFox Help Desk | InvGate Service Management | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | HappyFox Help Desk | InvGate Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | HappyFox Help Desk | InvGate Service Management | 
|---|---|---|
| **Customer Portal** | 8.9 (49 reviews) ✓ Verified | Not enough data | 
| **Email to Case** | 9.0 (60 reviews) ✓ Verified | Not enough data | 
| **Chat/Live Support** | 8.5 (25 reviews) ✓ Verified | Not enough data | 
| **Social Integration** | 8.6 (23 reviews) ✓ Verified | Feature Not Available | 
| **Voice** | 8.3 (7 reviews) ✓ Verified | Feature Not Available | 

#### Platform

| Feature | HappyFox Help Desk | InvGate Service Management | 
|---|---|---|
| **Mobile User Support** | 7.3 (28 reviews) ✓ Verified | Not enough data | 
| **Customization ** | 8.3 (51 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | 8.7 (45 reviews) ✓ Verified | Not enough data | 
| **Integration** | 8.8 (28 reviews) ✓ Verified | Not enough data | 
| **Reporting** | 8.2 (58 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.4 (55 reviews) ✓ Verified | Not enough data | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **HappyFox Help Desk** | N/A | N/A |
| **InvGate Service Management** | N/A | N/A |

#### Administration

| Feature | HappyFox Help Desk | InvGate Service Management | 
|---|---|---|
| **Change Management** | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | 
| **Reports & Analytics** | Not enough data | Not enough data | 

#### Service Desk

| Feature | HappyFox Help Desk | InvGate Service Management | 
|---|---|---|
| **Help Desk** | Not enough data | Not enough data | 
| **Incident Reports** | Not enough data | Not enough data | 
| **Process Workflow** | Not enough data | Not enough data | 

#### Management

| Feature | HappyFox Help Desk | InvGate Service Management | 
|---|---|---|
| **Reporting** | Not enough data | Not enough data | 
| **Administration Console** | Not enough data | Not enough data | 
| **Access Management** | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | 
| **Policy Dictation** | Not enough data | Not enough data | 

#### Functionality

| Feature | HappyFox Help Desk | InvGate Service Management | 
|---|---|---|
| **Ticketing System** | Not enough data | Not enough data | 
| **Performance Logging** | Not enough data | Not enough data | 
| **Alerting** | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | HappyFox Help Desk | InvGate Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Multi-step Planning** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **HappyFox Help Desk** | N/A | N/A |
| **InvGate Service Management** | N/A | N/A |

#### Administration

| Feature | HappyFox Help Desk | InvGate Service Management | 
|---|---|---|
| **Database Management ** | Not enough data | Not enough data | 
| **Data Workflows** | Not enough data | Not enough data | 
| **Issue Management** | Not enough data | Not enough data | 

#### Knowledge Management

| Feature | HappyFox Help Desk | InvGate Service Management | 
|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 
| **Publishing Workflows** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 

#### Compliance

| Feature | HappyFox Help Desk | InvGate Service Management | 
|---|---|---|
| **Policies and Controls** | Not enough data | Not enough data | 
| **Data Governance** | Not enough data | Not enough data | 
| **Compliance** | Not enough data | Not enough data | 
| **Auditing** | Not enough data | Not enough data | 

#### Customer Support

| Feature | HappyFox Help Desk | InvGate Service Management | 
|---|---|---|
| **Intelligent Search** | Not enough data | Not enough data | 
| **Suggestions** | Not enough data | Not enough data | 
| **Decision Trees** | Not enough data | Not enough data | 

#### Data Security

| Feature | HappyFox Help Desk | InvGate Service Management | 
|---|---|---|
| **Risk Data Attributes** | Not enough data | Not enough data | 
| **Data Transport** | Not enough data | Not enough data | 
| **Access Management** | Not enough data | Not enough data | 
| **Multi-Factor Authentication** | Not enough data | Not enough data | 

#### Administration

| Feature | HappyFox Help Desk | InvGate Service Management | 
|---|---|---|
| **Integrations** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 

#### Generative AI

| Feature | HappyFox Help Desk | InvGate Service Management | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **HappyFox Help Desk** | N/A | N/A |
| **InvGate Service Management** | N/A | N/A |

#### Channels

| Feature | HappyFox Help Desk | InvGate Service Management | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | Not enough data | 
| **Open Listening** | Not enough data | Not enough data | 
| **Physical Media** | Not enough data | Not enough data | 

#### Design

| Feature | HappyFox Help Desk | InvGate Service Management | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | Not enough data | 
| **Create Content** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 
| **Inbound Identification** | Not enough data | Not enough data | 
| **Regulatory Compliance** | Not enough data | Not enough data | 

#### Generative AI

| Feature | HappyFox Help Desk | InvGate Service Management | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **HappyFox Help Desk** | N/A | N/A |
| **InvGate Service Management** | N/A | N/A |

#### Usability

| Feature | HappyFox Help Desk | InvGate Service Management | 
|---|---|---|
| **All-Employee Access** | Not enough data | Not enough data | 
| **Supporting Documents** | Not enough data | Not enough data | 
| **Two-Way Communication** | Not enough data | Not enough data | 

#### Reporting

| Feature | HappyFox Help Desk | InvGate Service Management | 
|---|---|---|
| **Priority Case Alerts** | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | 
| **Performance Monitoring** | Not enough data | Not enough data | 

#### Generative AI

| Feature | HappyFox Help Desk | InvGate Service Management | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **HappyFox Help Desk** | N/A | N/A |
| **InvGate Service Management** | N/A | N/A |

#### Productivity Tools

| Feature | HappyFox Help Desk | InvGate Service Management | 
|---|---|---|
| **Notes** | Not enough data | Not enough data | 
| **Internal Discussion** | Not enough data | Not enough data | 
| **Assignments and Tasks** | Not enough data | Not enough data | 
| **Workflows** | Not enough data | Not enough data | 
| **Templates** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Tagging System** | Not enough data | Not enough data | 

#### Analytics

| Feature | HappyFox Help Desk | InvGate Service Management | 
|---|---|---|
| **Trends** | Feature Not Available | Not enough data | 
| **Performance Tracking** | Not enough data | Not enough data | 
| **Email Tracking** | Not enough data | Not enough data | 

#### Agentic AI - Shared Inbox

| Feature | HappyFox Help Desk | InvGate Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **HappyFox Help Desk** | N/A | N/A |
| **InvGate Service Management** | N/A | N/A |

#### Conversational Platform

| Feature | HappyFox Help Desk | InvGate Service Management | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | 
| **Contextual Engagement** | Feature Not Available | Not enough data | 
| **Proactive Engagement** | Not enough data | Not enough data | 

#### Support Automation

| Feature | HappyFox Help Desk | InvGate Service Management | 
|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | 
| **Seamless Escalation** | Not enough data | Not enough data | 
| **Transcripts** | Not enough data | Not enough data | 
| **Self-Serve Support** | Not enough data | Not enough data | 

#### Generative AI

| Feature | HappyFox Help Desk | InvGate Service Management | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **HappyFox Help Desk** | 8.1/10 | 32 |
| **InvGate Service Management** | N/A | N/A |

#### Generative AI

| Feature | HappyFox Help Desk | InvGate Service Management | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | HappyFox Help Desk | InvGate Service Management | 
|---|---|---|
| **Knowledge Base** | 8.7 (25 reviews) | Not enough data | 
| **Searchable Articles** | 8.9 (23 reviews) | Not enough data | 
| **Community Forums** | 6.7 (7 reviews) | Not enough data | 
| **Mobile Optimization** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 

#### Self-Service Platform

| Feature | HappyFox Help Desk | InvGate Service Management | 
|---|---|---|
| **Branding** | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | HappyFox Help Desk | InvGate Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **HappyFox Help Desk** | N/A | N/A |
| **InvGate Service Management** | N/A | N/A |

#### Generative AI

| Feature | HappyFox Help Desk | InvGate Service Management | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Process

| Feature | HappyFox Help Desk | InvGate Service Management | 
|---|---|---|
| **Mentions** | Not enough data | Not enough data | 
| **Tickets** | Not enough data | Not enough data | 
| **Macros** | Not enough data | Not enough data | 

#### Channels

| Feature | HappyFox Help Desk | InvGate Service Management | 
|---|---|---|
| **Email** | Not enough data | Not enough data | 
| **Social** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Phone** | Not enough data | Not enough data | 
| **Text** | Not enough data | Not enough data | 

#### Insight

| Feature | HappyFox Help Desk | InvGate Service Management | 
|---|---|---|
| **Surveys** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Visitor Activity** | Not enough data | Not enough data | 
| **Help Desk** | Not enough data | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **HappyFox Help Desk** | N/A | N/A |
| **InvGate Service Management** | N/A | N/A |

#### Generative AI

| Feature | HappyFox Help Desk | InvGate Service Management | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **HappyFox Help Desk** | N/A | N/A |
| **InvGate Service Management** | 9.2/10 | 13 |

#### Incident Management

| Feature | HappyFox Help Desk | InvGate Service Management | 
|---|---|---|
| **Automate Ticket Routing** | Not enough data | 8.9 (11 reviews) | 
| **Ticket Prioritization** | Not enough data | 9.4 (11 reviews) | 
| **Ticket Notifications** | Not enough data | 9.5 (11 reviews) | 
| **Knowledge Base** | Not enough data | 8.9 (11 reviews) | 
| **Knowledge Base/Ticket Integration** | Not enough data | 9.1 (11 reviews) | 

#### Reporting

| Feature | HappyFox Help Desk | InvGate Service Management | 
|---|---|---|
| **Dashboards** | Not enough data | 9.4 (11 reviews) | 
| **Time Tracking** | Not enough data | 9.1 (11 reviews) | 
| **Surveys** | Not enough data | 8.5 (8 reviews) | 

#### Access & Usability

| Feature | HappyFox Help Desk | InvGate Service Management | 
|---|---|---|
| **Mobile** | Not enough data | 8.8 (10 reviews) | 
| **Self Service** | Not enough data | 9.5 (11 reviews) | 
| **Active Directory** | Not enough data | 9.4 (11 reviews) | 
| **Multi-Channel Access** | Not enough data | 9.4 (8 reviews) | 

#### Agentic AI - Service Desk

| Feature | HappyFox Help Desk | InvGate Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Multi-step Planning** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Help Desk Software](https://www.g2.com/categories/help-desk)

**Unique to HappyFox Help Desk (8):** [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)

**Unique to InvGate Service Management (2):** [Service Desk Software](https://www.g2.com/categories/service-desk), [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools)


---
## Reviewer Demographics

### By Company Size

| Segment | HappyFox Help Desk | InvGate Service Management | 
|---|---|---|
| **Small-Business** | 42.9% | 61.1% | 
| **Mid-Market** | 44.4% | 22.2% | 
| **Enterprise** | 12.7% | 16.7% | 

### By Industry

#### HappyFox Help Desk

- **Information Technology and Services:** 14.8%
- **Computer Software:** 9.6%
- **Consumer Goods:** 4.4%
- **Higher Education:** 4.4%
- **Real Estate:** 3.7%
- **Education Management:** 3.0%
- **Internet:** 3.0%
- **Retail:** 3.0%
- **Marketing and Advertising:** 3.0%
- **Media Production:** 2.2%
- **Other:** 48.9%

#### InvGate Service Management

- **Information Technology and Services:** 50.0%
- **Insurance:** 11.1%
- **Manufacturing:** 5.6%
- **Telecommunications:** 5.6%
- **Security and Investigations:** 5.6%
- **Primary/Secondary Education:** 5.6%
- **Non-Profit Organization Management:** 5.6%
- **Education Management:** 5.6%
- **Construction:** 5.6%

---
## Alternatives

### Alternatives to HappyFox Help Desk

- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3752 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7757 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6994 reviews)
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- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2916 reviews)

### Alternatives to InvGate Service Management

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1336 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1891 reviews)
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- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (785 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6994 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (294 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3752 reviews)

---
## Top Discussions

### HappyFox Help Desk

No discussions available for this product.

### InvGate Service Management

- Title: [Does InvGate Service Desk offer an API?](https://www.g2.com/discussions/api-3956d587-2c22-44c2-aa94-52a4ce3c40b5) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes, InvGate Service Desk has an API available for use."
- Title: [What languages does InvGate Service Desk support?](https://www.g2.com/discussions/languages-5d839bb5-b20a-40ad-b39d-9e0146df73cc) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "InvGate Service Desk supports the following languages:

English, French, Portuguese, Spanish"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/happyfox-help-desk-vs-invgate-service-management)