Reduce your software costs by 18% overnight

Compare HappyFox Help Desk and HubSpot Service Hub

See this
side-by-side comparison of HappyFox Help Desk vs. HubSpot Service Hub
based on preference data from user reviews. HappyFox Help Desk rates 4.6/5 stars with 118 reviews. By contrast, HubSpot Service Hub rates 4.4/5 stars with 519 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
Add Product
HappyFox Help Desk
HappyFox Help Desk
(118)
4.6 out of 5
HappyFox Help Desk
Optimized for quick response
HubSpot Service Hub
HubSpot Service Hub
(519)
4.4 out of 5
HubSpot Service Hub
Star Rating
HappyFox Help Desk
HappyFox Help Desk
HubSpot Service Hub
HubSpot Service Hub
Market Segments
HappyFox Help Desk
HappyFox Help Desk
Small-Business (45.8% of reviews)
HubSpot Service Hub
HubSpot Service Hub
Small-Business (68.5% of reviews)
Entry Level Price
HappyFox Help Desk
HappyFox Help Desk
$29/agent /mo
HubSpot Service Hub
HubSpot Service Hub
$0

HappyFox Help Desk vs HubSpot Service Hub

When assessing the two solutions, reviewers found HappyFox Help Desk easier to use, set up, and administer. Reviewers also preferred doing business with HappyFox Help Desk overall.

  • Reviewers felt that HappyFox Help Desk meets the needs of their business better than HubSpot Service Hub.
  • When comparing quality of ongoing product support, reviewers felt that HappyFox Help Desk is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of HappyFox Help Desk over HubSpot Service Hub.
Categories
Shared Categories
HappyFox Help Desk
HappyFox Help Desk
HubSpot Service Hub
HubSpot Service Hub
HappyFox Help Desk and HubSpot Service Hub are categorized as Customer Self-Service and Help Desk
Unique Categories
HappyFox Help Desk
HappyFox Help Desk has no unique categories
Pricing
HappyFox Help Desk
HappyFox Help Desk Pricing
Mighty
$29/agent /mo
Fantastic
$49/agent /mo
Enterprise
$69/agent /mo
Enterprise Plus
$89/agent /mo
Unlimited Agents
$1499/mo
Free Trial
HubSpot Service Hub
HubSpot Service Hub Pricing
Service Hub Free
$0
Service Hub Starter
$50/month
Service Hub Professional
$400/month
Service Hub Enterprise
$1,200/month
Free Trial
Ask a Question

Have questions for HappyFox Help Desk and Service Hub?

Start a private conversation.
Ratings
Meets Requirements
HappyFox Help Desk
HappyFox Help Desk
8.9
Responses: 111
HubSpot Service Hub
HubSpot Service Hub
8.4
Responses: 377
Ease of Use
HappyFox Help Desk
HappyFox Help Desk
9.3
Responses: 111
HubSpot Service Hub
HubSpot Service Hub
8.5
Responses: 383
Ease of Setup
HappyFox Help Desk
HappyFox Help Desk
8.9
Responses: 82
HubSpot Service Hub
HubSpot Service Hub
8.2
Responses: 159
Ease of Admin
HappyFox Help Desk
HappyFox Help Desk
9.1
Responses: 81
HubSpot Service Hub
HubSpot Service Hub
8.4
Responses: 162
Quality of Support
HappyFox Help Desk
HappyFox Help Desk
9.2
Responses: 106
HubSpot Service Hub
HubSpot Service Hub
8.9
Responses: 363
Ease of Doing Business With
HappyFox Help Desk
HappyFox Help Desk
9.3
Responses: 78
HubSpot Service Hub
HubSpot Service Hub
8.8
Responses: 161
Product Direction (% positive)
HappyFox Help Desk
HappyFox Help Desk
9.3
Responses: 112
HubSpot Service Hub
HubSpot Service Hub
8.7
Responses: 366
Features
Ticket and Case Management
Ticket creation user experience
HappyFox Help Desk
HappyFox Help Desk
9.1
Responses: 63
Verified Feature
HubSpot Service Hub
HubSpot Service Hub
8.5
Responses: 174
Verified Feature
Ticket response user experience
HappyFox Help Desk
HappyFox Help Desk
9.0
Responses: 62
Verified Feature
HubSpot Service Hub
HubSpot Service Hub
8.4
Responses: 179
Verified Feature
Workflow
HappyFox Help Desk
HappyFox Help Desk
8.7
Responses: 56
Verified Feature
HubSpot Service Hub
HubSpot Service Hub
8.4
Responses: 176
Verified Feature
Response Automation
HappyFox Help Desk
HappyFox Help Desk
8.9
Responses: 58
Verified Feature
HubSpot Service Hub
HubSpot Service Hub
8.4
Responses: 157
Verified Feature
SLA Management
HappyFox Help Desk
HappyFox Help Desk
8.7
Responses: 43
Verified Feature
HubSpot Service Hub
HubSpot Service Hub
7.5
Responses: 19
Attachments/Screencasts
HappyFox Help Desk
HappyFox Help Desk
8.4
Responses: 55
Verified Feature
HubSpot Service Hub
HubSpot Service Hub
8.2
Responses: 167
Verified Feature
Ticket Collaboration
HappyFox Help Desk
HappyFox Help Desk
8.8
Responses: 53
Verified Feature
HubSpot Service Hub
HubSpot Service Hub
8.5
Responses: 160
Customer and Contacts Database
HappyFox Help Desk
HappyFox Help Desk
8.3
Responses: 12
Verified Feature
HubSpot Service Hub
HubSpot Service Hub
8.7
Responses: 154
Verified Feature
Knowledge Share
Knowledge Base
HappyFox Help Desk
HappyFox Help Desk
8.6
Responses: 23
HubSpot Service Hub
HubSpot Service Hub
8.8
Responses: 158
Searchable Articles
HappyFox Help Desk
HappyFox Help Desk
8.8
Responses: 21
HubSpot Service Hub
HubSpot Service Hub
8.9
Responses: 152
Community Forums
HappyFox Help Desk
HappyFox Help Desk
6.1
Responses: 6
HubSpot Service Hub
HubSpot Service Hub
Feature Not Available
Interactive FAQs & Forums
HappyFox Help Desk
HappyFox Help Desk
6.9
Responses: 6
HubSpot Service Hub
HubSpot Service Hub
Feature Not Available
Interaction
Web Portals
HappyFox Help Desk
HappyFox Help Desk
7.7
Responses: 10
HubSpot Service Hub
HubSpot Service Hub
Not enough data available
Forum to Reponse
HappyFox Help Desk
HappyFox Help Desk
8.2
Responses: 22
HubSpot Service Hub
HubSpot Service Hub
Feature Not Available
Tickets and Tagging
HappyFox Help Desk
HappyFox Help Desk
9.2
Responses: 28
HubSpot Service Hub
HubSpot Service Hub
8.6
Responses: 149
Live Chat
HappyFox Help Desk
HappyFox Help Desk
7.9
Responses: 17
HubSpot Service Hub
HubSpot Service Hub
8.6
Responses: 128
Communication Channels
Customer Portal
HappyFox Help Desk
HappyFox Help Desk
8.9
Responses: 44
Verified Feature
HubSpot Service Hub
HubSpot Service Hub
8.2
Responses: 22
Email to Case
HappyFox Help Desk
HappyFox Help Desk
9.1
Responses: 55
Verified Feature
HubSpot Service Hub
HubSpot Service Hub
8.6
Responses: 171
Verified Feature
Chat/Live Support
HappyFox Help Desk
HappyFox Help Desk
8.6
Responses: 22
Verified Feature
HubSpot Service Hub
HubSpot Service Hub
8.6
Responses: 133
Verified Feature
Social Integration
HappyFox Help Desk
HappyFox Help Desk
8.6
Responses: 19
Verified Feature
HubSpot Service Hub
HubSpot Service Hub
8.3
Responses: 17
Voice
HappyFox Help Desk
HappyFox Help Desk
Not enough data available
HubSpot Service Hub
HubSpot Service Hub
8.4
Responses: 96
Platform
Mobile User Support
HappyFox Help Desk
HappyFox Help Desk
7.2
Responses: 23
Verified Feature
HubSpot Service Hub
HubSpot Service Hub
7.1
Responses: 56
Customization
HappyFox Help Desk
HappyFox Help Desk
8.3
Responses: 44
Verified Feature
HubSpot Service Hub
HubSpot Service Hub
8.3
Responses: 24
Verified Feature
User, Role, and Access Management
HappyFox Help Desk
HappyFox Help Desk
8.7
Responses: 39
Verified Feature
HubSpot Service Hub
HubSpot Service Hub
8.3
Responses: 98
Verified Feature
Integration
HappyFox Help Desk
HappyFox Help Desk
8.8
Responses: 23
Verified Feature
HubSpot Service Hub
HubSpot Service Hub
8.3
Responses: 83
Verified Feature
Reporting
HappyFox Help Desk
HappyFox Help Desk
8.3
Responses: 52
Verified Feature
HubSpot Service Hub
HubSpot Service Hub
8.4
Responses: 159
Verified Feature
Dashboards
HappyFox Help Desk
HappyFox Help Desk
8.5
Responses: 50
Verified Feature
HubSpot Service Hub
HubSpot Service Hub
8.5
Responses: 169
Verified Feature
Reviewers' Company Size
Reviewers of both HappyFox Help Desk and HubSpot Service Hub were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
HappyFox Help Desk
HappyFox Help Desk
45.8%
HubSpot Service Hub
HubSpot Service Hub
68.5%
Mid-Market
(51-1000 emp.)
HappyFox Help Desk
HappyFox Help Desk
39.3%
HubSpot Service Hub
HubSpot Service Hub
29.8%
Enterprise
(> 1000 emp.)
HappyFox Help Desk
HappyFox Help Desk
15.0%
HubSpot Service Hub
HubSpot Service Hub
1.7%
Reviewers' Industry
HappyFox Help Desk
HappyFox Help Desk Industry
Information Technology and Services
14.7%
Computer Software
10.3%
Higher Education
5.2%
Real Estate
4.3%
Consumer Goods
4.3%
Other
61.2%
HubSpot Service Hub
HubSpot Service Hub Industry
Computer Software
19.9%
Information Technology and Services
9.4%
Marketing and Advertising
6.2%
Real Estate
5.4%
Financial Services
4.7%
Other
54.4%
Reviews
Most Helpful Favorable Review
HappyFox Help Desk
Noah R.
Administrator in Information Technology and Services

*Nice, clean, simple interface *Mobile App *Customization (Custom Fields for Tickets and Contacts, Custom Categories, Statuses, Labels, Logo and Theme really help modify things to your exact needs and branding) *Web Access (Can be used from nearly any...

HubSpot Service Hub
G
User in Hospital & Health Care

Ease of use, drag and drop interface, linking conversations to tickets is easy

Most Helpful Critical Review
HappyFox Help Desk
GM
Administrator in Marketing and Advertising

The way to create new tickets is a bit frustrating.

HubSpot Service Hub
G
User in Computer Software

Things are wonky. Sometimes HS doesn't record the email sent from within. Sometimes it crashes. Certainly the biggest pain is the last of ticket # reference in the tix generated - should be auto post in to the subject line or somewhere.

Discussions
HappyFox Help Desk
HappyFox Help Desk Discussions
Monty the Mongoose crying
HappyFox Help Desk has no discussions with answers
HubSpot Service Hub
HubSpot Service Hub Discussions
How to customise the website
2 comments
ED
Eduardo, Its not entirely clear to me what you are hoping to customize? We have been able to do quite a bit with ours for the Knowledge Base. Here's a link...Read more
Service Hub Features - What features are available?
1 comment
Offical Response from HubSpot Service Hub
Service Hub offers a help desk, shared inbox, knowledge base, live chat and bots, customer feedback tools, and integrates with the HubSpot CRM.Read more
Help Desk Feature - Do you offer a help desk?
1 comment
Offical Response from HubSpot Service Hub
Yes, HubSpot offers help desk & ticketing software. The software allows teams to log and track customer requests, as well as automate and assign tickets to...Read more
Screenshots
HappyFox Help Desk
HappyFox Help Desk Screenshots
HubSpot Service Hub
HubSpot Service Hub Screenshots
Videos
HappyFox Help Desk
HappyFox Help Desk Videos
No videos provided
HubSpot Service Hub
HubSpot Service Hub Videos
Video Preview

With Service Hub you can build a real support system that not only helps you keep customers, but creates happier customers. Happy customers promote your brand on social, build positive word of mouth, and help you grow bigger and better.

Downloads
HappyFox Help Desk
HappyFox Help Desk Downloads
No downloads provided
HubSpot Service Hub
HubSpot Service Hub Downloads
No downloads provided
Ask HappyFox Help Desk a QuestionContact HappyFox Help DeskAsk Service Hub a QuestionContact Service Hub
Need help?
I can help.
Kate
Learning about Business Software?
Ask the community