Compare HappyFox Help Desk and HubSpot Service Hub
See this
side-by-side comparison of HappyFox Help Desk vs. HubSpot Service Hub
based on preference data from user reviews. HappyFox Help Desk rates 4.6/5 stars with 118 reviews. By contrast, HubSpot Service Hub rates 4.4/5 stars with 519 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 HappyFox Help Desk Optimized for quick response |  HubSpot Service Hub | |
| Star Rating | HappyFox Help Desk | HubSpot Service Hub |
| Market Segments | HappyFox Help Desk Small-Business (45.8% of reviews) | HubSpot Service Hub Small-Business (68.5% of reviews) |
| Entry Level Price | HappyFox Help Desk $29/agent /mo | HubSpot Service Hub $0 |
HappyFox Help Desk vs HubSpot Service Hub
When assessing the two solutions, reviewers found HappyFox Help Desk easier to use, set up, and administer. Reviewers also preferred doing business with HappyFox Help Desk overall.
- Reviewers felt that HappyFox Help Desk meets the needs of their business better than HubSpot Service Hub.
- When comparing quality of ongoing product support, reviewers felt that HappyFox Help Desk is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of HappyFox Help Desk over HubSpot Service Hub.
Categories
Shared Categories
HappyFox Help Desk and HubSpot Service Hub are categorized as Customer Self-Service and Help Desk
Unique Categories
HappyFox Help Desk has no unique categories
HubSpot Service Hub is categorized as Shared Inbox, Enterprise Feedback Management, Live Chat, Customer Success, and Conversational Customer Engagement
Pricing
Mighty
$29/agent /mo
Fantastic
$49/agent /mo
Enterprise
$69/agent /mo
Enterprise Plus
$89/agent /mo
Unlimited Agents
$1499/mo
Free Trial
Service Hub Free
$0
Service Hub Starter
$50/month
Service Hub Professional
$400/month
Service Hub Enterprise
$1,200/month
‐
Free Trial
Ratings
Meets Requirements
HappyFox Help Desk
Responses: 111
HubSpot Service Hub
Responses: 377
Ease of Use
HappyFox Help Desk
Responses: 111
HubSpot Service Hub
Responses: 383
Ease of Setup
HappyFox Help Desk
Responses: 82
HubSpot Service Hub
Responses: 159
Ease of Admin
HappyFox Help Desk
Responses: 81
HubSpot Service Hub
Responses: 162
Quality of Support
HappyFox Help Desk
Responses: 106
HubSpot Service Hub
Responses: 363
Ease of Doing Business With
HappyFox Help Desk
Responses: 78
HubSpot Service Hub
Responses: 161
Product Direction (% positive)
HappyFox Help Desk
Responses: 112
HubSpot Service Hub
Responses: 366
Features
Ticket and Case Management
Ticket creation user experience
HappyFox Help Desk
Responses: 63
Verified Feature
HubSpot Service Hub
Responses: 174
Verified Feature
Ticket response user experience
HappyFox Help Desk
Responses: 62
Verified Feature
HubSpot Service Hub
Responses: 179
Verified Feature
Workflow
HappyFox Help Desk
Responses: 56
Verified Feature
HubSpot Service Hub
Responses: 176
Verified Feature
Response Automation
HappyFox Help Desk
Responses: 58
Verified Feature
HubSpot Service Hub
Responses: 157
Verified Feature
SLA Management
HappyFox Help Desk
Responses: 43
Verified Feature
HubSpot Service Hub
Responses: 19
Attachments/Screencasts
HappyFox Help Desk
Responses: 55
Verified Feature
HubSpot Service Hub
Responses: 167
Verified Feature
Ticket Collaboration
HappyFox Help Desk
Responses: 53
Verified Feature
HubSpot Service Hub
Responses: 160
Customer and Contacts Database
HappyFox Help Desk
Responses: 12
Verified Feature
HubSpot Service Hub
Responses: 154
Verified Feature
Knowledge Share
Knowledge Base
HappyFox Help Desk
Responses: 23
HubSpot Service Hub
Responses: 158
Searchable Articles
HappyFox Help Desk
Responses: 21
HubSpot Service Hub
Responses: 152
Community Forums
HappyFox Help Desk
Responses: 6
HubSpot Service Hub
Interactive FAQs & Forums
HappyFox Help Desk
Responses: 6
HubSpot Service Hub
Interaction
Web Portals
HappyFox Help Desk
Responses: 10
HubSpot Service Hub
Forum to Reponse
HappyFox Help Desk
Responses: 22
HubSpot Service Hub
Tickets and Tagging
HappyFox Help Desk
Responses: 28
HubSpot Service Hub
Responses: 149
Live Chat
HappyFox Help Desk
Responses: 17
HubSpot Service Hub
Responses: 128
Communication Channels
Customer Portal
HappyFox Help Desk
Responses: 44
Verified Feature
HubSpot Service Hub
Responses: 22
Email to Case
HappyFox Help Desk
Responses: 55
Verified Feature
HubSpot Service Hub
Responses: 171
Verified Feature
Chat/Live Support
HappyFox Help Desk
Responses: 22
Verified Feature
HubSpot Service Hub
Responses: 133
Verified Feature
Social Integration
HappyFox Help Desk
Responses: 19
Verified Feature
HubSpot Service Hub
Responses: 17
Voice
HappyFox Help Desk
HubSpot Service Hub
Responses: 96
Platform
Mobile User Support
HappyFox Help Desk
Responses: 23
Verified Feature
HubSpot Service Hub
Responses: 56
Customization
HappyFox Help Desk
Responses: 44
Verified Feature
HubSpot Service Hub
Responses: 24
Verified Feature
User, Role, and Access Management
HappyFox Help Desk
Responses: 39
Verified Feature
HubSpot Service Hub
Responses: 98
Verified Feature
Integration
HappyFox Help Desk
Responses: 23
Verified Feature
HubSpot Service Hub
Responses: 83
Verified Feature
Reporting
HappyFox Help Desk
Responses: 52
Verified Feature
HubSpot Service Hub
Responses: 159
Verified Feature
Dashboards
HappyFox Help Desk
Responses: 50
Verified Feature
HubSpot Service Hub
Responses: 169
Verified Feature
Reviewers' Company Size
Reviewers of both HappyFox Help Desk and HubSpot Service Hub were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
HappyFox Help Desk
HubSpot Service Hub
Mid-Market
(51-1000 emp.)
HappyFox Help Desk
HubSpot Service Hub
Enterprise
(> 1000 emp.)
HappyFox Help Desk
HubSpot Service Hub
Reviewers' Industry
Information Technology and Services
14.7%
Computer Software
10.3%
Higher Education
5.2%
Real Estate
4.3%
Consumer Goods
4.3%
Other
61.2%
Computer Software
19.9%
Information Technology and Services
9.4%
Marketing and Advertising
6.2%
Real Estate
5.4%
Financial Services
4.7%
Other
54.4%
Reviews
Most Helpful Favorable Review
Noah R.
Administrator in Information Technology and Services
*Nice, clean, simple interface *Mobile App *Customization (Custom Fields for Tickets and Contacts, Custom Categories, Statuses, Labels, Logo and Theme really help modify things to your exact needs and branding) *Web Access (Can be used from nearly any...
User in Hospital & Health Care
Ease of use, drag and drop interface, linking conversations to tickets is easy
Most Helpful Critical Review
Administrator in Marketing and Advertising
The way to create new tickets is a bit frustrating.
User in Computer Software
Things are wonky. Sometimes HS doesn't record the email sent from within. Sometimes it crashes. Certainly the biggest pain is the last of ticket # reference in the tix generated - should be auto post in to the subject line or somewhere.
Top Alternatives
Discussions
HappyFox Help Desk has no discussions with answers
How to customise the website
2 comments
ED
Eduardo,
Its not entirely clear to me what you are hoping to customize? We have been able to do quite a bit with ours for the Knowledge Base. Here's a link...Read more
Service Hub Features - What features are available?
1 comment
Offical Response from HubSpot Service Hub
Service Hub offers a help desk, shared inbox, knowledge base, live chat and bots, customer feedback tools, and integrates with the HubSpot CRM.Read more
Help Desk Feature - Do you offer a help desk?
1 comment
Offical Response from HubSpot Service Hub
Yes, HubSpot offers help desk & ticketing software. The software allows teams to log and track customer requests, as well as automate and assign tickets to...Read more
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