# HappyFox Help Desk vs Hiver in Gmail Comparison - What are their main differences?

At a Glance

Star Rating

**HappyFox Help Desk** [

4.5/5(138)

](https://www.g2.com/products/happyfox-help-desk/reviews#reviews)

**Hiver in Gmail** [

4.6/5(1,283)

](https://www.g2.com/products/hiver-in-gmail/reviews#reviews)

Market Segments

**HappyFox Help Desk**
Mid-Market (44.9% of reviews)

**Hiver in Gmail**
Small-Business (66.8% of reviews)

Pros & Cons

**HappyFox Help Desk**
[
Ease of Use (7)
](https://www.g2.com/products/happyfox-help-desk/reviews?filters%5Bsentiment_snippet%5D=1631784&qs=pros-and-cons#reviews)[
Customer Support (5)
](https://www.g2.com/products/happyfox-help-desk/reviews?filters%5Bsentiment_snippet%5D=1631757&qs=pros-and-cons#reviews)[
Call Functionality (1)
](https://www.g2.com/products/happyfox-help-desk/reviews?filters%5Bsentiment_snippet%5D=1631802&qs=pros-and-cons#reviews)[
Complex Usability (1)
](https://www.g2.com/products/happyfox-help-desk/reviews?filters%5Bsentiment_snippet%5D=2289764&qs=pros-and-cons#reviews)

**Hiver in Gmail**
[
Ease of Use (182)
](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1037251&qs=pros-and-cons#reviews)[
Team Collaboration (149)
](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1037987&qs=pros-and-cons#reviews)[
Email Issues (72)
](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1037886&qs=pros-and-cons#reviews)[
Missing Features (47)
](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1037297&qs=pros-and-cons#reviews)

Entry-Level Pricing

**HappyFox Help Desk**
 **$24.00** 1 agent Per Month

**Hiver in Gmail**
 **$25.00** Per Month

Summary

AI Generated Summary

AI-generated. Powered by real user reviews.

- **G2 reviewers report** that HappyFox Help Desk excels in **ease of setup** and **user experience** , with users highlighting its quick onboarding process and minimal configuration requirements. Many appreciate how easy it is to integrate with existing platforms and maintain over time.
- **Users say** that Hiver shines in **shared inbox management** , making it easier for teams to track and assign emails. Reviewers mention that this feature significantly enhances workflow organization, allowing for better tracking of who is handling specific tasks and improving overall team collaboration.
- **According to verified reviews** , HappyFox Help Desk has a strong reputation for its **ticket creation and response user experience** , with users praising the intuitive interface that allows for efficient ticket management and reporting capabilities.
- **Reviewers mention** that Hiver's **email collaboration features** are particularly beneficial for customer support and sales teams, as they streamline communication and ensure that no customer queries are overlooked, thus enhancing the customer experience.
- **G2 reviewers report** that while HappyFox Help Desk has a higher rating for **quality of support** , Hiver's support is also well-regarded, with users appreciating the responsiveness and effectiveness of their customer service team.
- **Users say** that HappyFox Help Desk is particularly suited for mid-market businesses, while Hiver is favored by small businesses, indicating that each product may cater better to different market segments and their specific needs.

Pricing

Entry-Level Pricing

**HappyFox Help Desk**

HappyFox Help Desk

Basic

$24.00

1 agent Per Month

- Unlimited Tickets
- Omnichannel Ticket Creation
- SLA Management

[Browse all 5 pricing plans](/products/happyfox-help-desk/pricing)

**Hiver in Gmail**

Hiver in Gmail

GROWTH

$25.00

Per Month

Ideal for small teams to deliver effortless, multi-channel support.

- Everything in Free plan and
- AI Compose
- AI Summarizer

[Browse all 4 pricing plans](/products/hiver-in-gmail/pricing)

Free Trial

**HappyFox Help Desk**

HappyFox Help Desk

Free Trial is available

**Hiver in Gmail**

Hiver in Gmail

Free Trial is available

Ratings

Meets Requirements

8.8

127

9.0

993

Ease of Use

9.3

128

9.1

1,017

Ease of Setup

8.9

97

9.0

593

Ease of Admin

9.0

96

9.2

456

Quality of Support

9.1

121

9.2

921

Has the product been a good partner in doing business?

9.2

92

9.2

447

Product Direction (% positive)

9.0

126

9.1

986

Features by Category

Help Desk[Hide 74 FeaturesShow 74 Features](javascript:void(0);)

8.6

88

8.0

353

Ticket and Case Management

Ticket Creation User Experience

9.2(won by 0.4)

69

|

Verified

8.8

211

|

Verified

Ticket Response User Experience

9.1(won by 0.4)

68

|

Verified

8.7

215

|

Verified

Workflow

8.8(won by 0.2)

63

|

Verified

8.6

222

|

Verified

Automated Response

8.9(won by 0.4)

64

|

Verified

8.5

204

|

Verified

Service Level Agreement (SLA) Management

8.8(won by 0.6)

47

|

Verified

8.2

176

|

Verified

Attachments/Screencasts

8.4(won by 0.1)

60

|

Verified

8.3

188

Ticket Collaboration

8.9(won by 0.3)

58

|

Verified

8.6

209

|

Verified

Customer/Contact Database

8.5(won by 0.4)

18

|

Verified

8.1

112

Workflow Management

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Ticket Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Inbox Management

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

7.2(won by default)

74

AI Text Summarization

Not enough data

7.3(won by default)

73

Generative AI

Not enough data

Not enough data

Agentic AI - Help Desk

Autonomous Task Execution

Not enough data

7.3(won by default)

29

Natural Language Interaction

Not enough data

7.2(won by default)

29

Proactive Assistance

Not enough data

6.8(won by default)

28

Communication Channels

Customer Portal

8.9(won by 0.7)

49

|

Verified

8.2

160

Email to Case

9.0(won by 0.1)

60

|

Verified

8.9

217

|

Verified

Live Chat Support

8.5(tied score)

25

|

Verified

8.5(tied score)

190

Social Media Integration

8.6(won by 1.1)

23

|

Verified

7.5

109

Voice

8.3(won by 0.8)

7

|

Verified

7.5

104

Video Chat

Not enough data

Not enough data

Platform

Mobile User Support

7.3

28

|

Verified

7.5(won by 0.2)

175

|

Verified

Customization 

8.3(won by 0.5)

52

|

Verified

7.8

160

User, Role, and Access Management

8.7

45

|

Verified

8.8(won by 0.1)

213

|

Verified

Third-Party Integrations

8.7(won by 0.5)

29

|

Verified

8.2

175

|

Verified

Reporting

8.2(tied score)

58

|

Verified

8.2(tied score)

193

|

Verified

Activity Dashboard

8.4(tied score)

55

|

Verified

8.4(tied score)

206

|

Verified

Mobile Access

Not enough data

Not enough data

Additional Functionality

Automated Routing

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Gamification

Not enough data

Not enough data

Conversation Intelligence

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Key Performance Indicators

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Voice Recognition

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Task Automation

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Language Detection

Not enough data

Not enough data

Multiple Data Sources

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

API

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Data Security

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

Macros/Templated Responses

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Mobile App

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Personalization

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Customer Communications Management[Hide 45 FeaturesShow 45 Features](javascript:void(0);)

Not enough data

7.6

152

Channels

Multi-Channel Coverage

Not enough data

7.9(won by default)

149

Open Listening

Not enough data

7.6(won by default)

143

Physical Media

Not enough data

6.7(won by default)

141

Design

Communications Strategy Development

Not enough data

7.9(won by default)

142

Create Content

Not enough data

7.3(won by default)

142

Personalization

Not enough data

8.0(won by default)

144

Inbound Identification

Not enough data

8.2(won by default)

144

Regulatory Compliance

Not enough data

7.8(won by default)

141

Batch Communications

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

On-Demand Communications

Not enough data

Not enough data

Interactive Content

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

7.1(won by default)

107

AI Text Summarization

Not enough data

7.1(won by default)

105

Generative AI

Not enough data

Not enough data

Additional Functionality

Chat/Messaging

Not enough data

Not enough data

Customer Database

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Template Management

Not enough data

Not enough data

SMS Messaging

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Customer History

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Video Support

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Inbox Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Shared Inbox[Hide 12 FeaturesShow 12 Features](javascript:void(0);)

Not enough data

8.4

621

Productivity Tools

Notes

Not enough data

8.9(won by default)

571

Internal Discussion

Not enough data

8.7(won by default)

544

Assignments and Tasks

Not enough data

9.2(won by default)

574

Workflows

Not enough data

8.7(won by default)

502

Templates

Not enough data

8.7(won by default)

529

Integrations

Not enough data

8.2(won by default)

445

Tagging System

Not enough data

9.1(won by default)

557

Analytics

Performance Tracking

Not enough data

8.3(won by default)

463

Email Tracking

Not enough data

8.8(won by default)

499

Trends

Feature Not Available

8.0(won by default)

432

Agentic AI - Shared Inbox

Autonomous Task Execution

Not enough data

7.2(won by default)

24

Decision Making

Not enough data

7.2(won by default)

24

Conversational Support[Hide 10 FeaturesShow 10 Features](javascript:void(0);)

Not enough data

7.3

5

Conversational Platform

Personalization

Not enough data

Not enough data

Omnichannel

Not enough data

Not enough data

Proactive Engagement

Not enough data

Not enough data

Contextual Engagement

Feature Not Available

Not enough data

Support Automation

Intelligent Routing

Not enough data

Not enough data

Seamless Escalation

Not enough data

Not enough data

Transcripts

Not enough data

Not enough data

Self-Serve Support

Not enough data

7.3(won by default)

5

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

Live Chat[Hide 44 FeaturesShow 44 Features](javascript:void(0);)

Not enough data

6.5

213

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

AI Text-to-Speech

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Communication

Pop-up Chat

Not enough data

Not enough data

Notifications

Not enough data

Not enough data

Targeted Emails

Not enough data

Not enough data

In-App Messaging

Not enough data

Not enough data

Co-Browsing

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Real-time Consumer-facing Chat

Not enough data

Not enough data

 Internal Use

Customization 

8.3(won by 0.5)

52

|

Verified

7.8

160

Conversation Archiving

Not enough data

Not enough data

Lead Development

Not enough data

Not enough data

Knowledge Base

Not enough data

Not enough data

Team Inbox 

Not enough data

Not enough data

Customer Profiles

Not enough data

Not enough data

Additional Functionality

Real-Time Analytics

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Canned Responses

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Transfers/Routing

Not enough data

Not enough data

Geotargeting

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Transcripts/Chat History

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Offline Form

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Customer Self-Service[Hide 17 FeaturesShow 17 Features](javascript:void(0);)

8.1

32

8.4

8

Generative AI

AI Text Summarization

Not enough data

8.6(won by default)

6

Self-Service Experience

Knowledge Base

8.7(won by 0.1)

25

8.6

7

Searchable Articles

8.9(won by 0.6)

23

8.3

7

Community Forums

6.7

7

8.6(won by 1.9)

7

Mobile Optimization

Not enough data

8.3(won by default)

7

Personalization

Not enough data

8.3(won by default)

7

Self-Service Platform

Branding

Not enough data

8.6(won by default)

7

Automation

Not enough data

8.6(won by default)

7

Artificial Intelligence

Not enough data

8.8(won by default)

7

Integrations

Not enough data

8.8(won by default)

7

Agentic AI - Customer Self-Service

Autonomous Task Execution

Not enough data

8.6(won by default)

6

Multi-step Planning

Not enough data

8.6(won by default)

6

Cross-system Integration

Not enough data

8.3(won by default)

6

Adaptive Learning

Not enough data

7.8(won by default)

6

Natural Language Interaction

Not enough data

7.8(won by default)

6

Proactive Assistance

Not enough data

8.1(won by default)

6

Decision Making

Not enough data

8.3(won by default)

6

Digital Customer Service Platforms[Hide 2 FeaturesShow 2 Features](javascript:void(0);)

Not enough data

9.0

5

Generative AI

AI Text Generation

Not enough data

9.0(won by default)

5

AI Text Summarization

Not enough data

9.0(won by default)

5

Google Workspace Communication Tools[Hide 1 FeatureShow 1 Feature](javascript:void(0);)

Not enough data

7.2

6

Agentic AI - Google Workspace Communication Tools

Cross-system Integration

Not enough data

7.2(won by default)

6

Show 12 feature categories with incomplete data

Complaint Management[Hide 61 FeaturesShow 61 Features](javascript:void(0);)

Not enough data

Not enough data

Usability

All-Employee Access

Not enough data

Not enough data

Supporting Documents

Not enough data

Not enough data

Two-Way Communication

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Reporting

Priority Case Alerts

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

Performance Monitoring

Not enough data

Not enough data

Social Media Monitoring

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Additional Functionality

Social Media Integration

Not enough data

Not enough data

Survey/Poll Management

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Support Ticket Tracking

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Customer Complaint Tracking

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Case Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Service Level Agreement (SLA) Management

Not enough data

Not enough data

Audit Trail

Not enough data

Not enough data

Issue Management

Not enough data

Not enough data

Real-Time Updates

Not enough data

Not enough data

Corrective and Preventive Actions (CAPA)

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Multi-Channel Management

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Canned Responses

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Customizable Forms

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Routing

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Widgets

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Quality Assurance

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Issue Tracking

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Customer Service Analytics

Not enough data

Not enough data

Assignment Management

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Forms Management

Not enough data

Not enough data

Social Customer Service[Hide 14 FeaturesShow 14 Features](javascript:void(0);)

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

Process

Mentions

Not enough data

Not enough data

Tickets

Not enough data

Not enough data

Macros

Not enough data

Not enough data

Channels

Email

Not enough data

Not enough data

Social

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Phone

Not enough data

Not enough data

Text

Not enough data

Not enough data

Insight

Surveys

Not enough data

Not enough data

Reporting

Not enough data

Not enough data

Visitor Activity

Not enough data

Not enough data

Help Desk

Not enough data

Not enough data

AI IT Agents[Hide 34 FeaturesShow 34 Features](javascript:void(0);)

Not enough data

Not enough data

Feedback Management

Feedback Management

Not enough data

Not enough data

Proactive Error Detection

Proactive Error Detection

Not enough data

Not enough data

Alerts/Notifications

Alerts/Notifications

Not enough data

Not enough data

Document Management

Document Management

Not enough data

Not enough data

Self Service Portal

Self Service Portal

Not enough data

Not enough data

Autonomous Task Execution

Autonomous Task Execution

Not enough data

Not enough data

Reporting/Analytics

Reporting/Analytics

Not enough data

Not enough data

Security & Compliance

Security & Compliance

Not enough data

Not enough data

Natural Language Processing

Natural Language Processing

Not enough data

Not enough data

Integration into Third Party Applications

Integration into Third Party Applications

Not enough data

Not enough data

AI Agent Configuration

AI Agent Configuration

Not enough data

Not enough data

Adaptive Learning

Adaptive Learning

Not enough data

Not enough data

IT Incident Management

IT Incident Management

Not enough data

Not enough data

Automated Routing

Automated Routing

Not enough data

Not enough data

Service Level Agreement (SLA) Management

Service Level Agreement (SLA) Management

Not enough data

Not enough data

Knowledge Base Integration

Knowledge Base Integration

Not enough data

Not enough data

Support Ticket Management

Support Ticket Management

Not enough data

Not enough data

Workflow Automation

Workflow Automation

Not enough data

Not enough data

Automation - AI IT Agents

Document Processing

Not enough data

Not enough data

Feedback Collection

Not enough data

Not enough data

Autonomy - AI IT Agents

Adaptive Responses

Not enough data

Not enough data

Task Execution

Not enough data

Not enough data

Independent Decision Making

Not enough data

Not enough data

Problem Solving

Not enough data

Not enough data

IT Ticket Management - AI IT Agents

Ticket Status Updates

Not enough data

Not enough data

SLA Monitoring

Not enough data

Not enough data

Ticket Categorization

Not enough data

Not enough data

Ticket Assignment

Not enough data

Not enough data

Automated Ticket Creation

Not enough data

Not enough data

IT Support Automation - AI IT Agents

Knowledge Base Utilization

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Real-Time Troubleshooting

Not enough data

Not enough data

User Self-Service Assistance

Not enough data

Not enough data

Proactive Issue Detection

Not enough data

Not enough data

AI Customer Support Agents[Hide 36 FeaturesShow 36 Features](javascript:void(0);)

Not enough data

Not enough data

Dashboard

Dashboard

Not enough data

Not enough data

Speech Recognition

Speech Recognition

Not enough data

Not enough data

Compliance Management

Compliance Management

Not enough data

Not enough data

Autonomous Task Execution

Autonomous Task Execution

Not enough data

Not enough data

Sentiment Analysis

Sentiment Analysis

Not enough data

Not enough data

Data Security

Data Security

Not enough data

Not enough data

Third-Party Integration

Third-Party Integration

Not enough data

Not enough data

Human-in-the-loop (HITL)

Human-in-the-loop (HITL)

Not enough data

Not enough data

Agentic Task Execution

Agentic Task Execution

Not enough data

Not enough data

Natural Language Processing

Natural Language Processing

Not enough data

Not enough data

Conversational AI

Conversational AI

Not enough data

Not enough data

Performance Metrics

Performance Metrics

Not enough data

Not enough data

Interaction Tracking

Interaction Tracking

Not enough data

Not enough data

Knowledge Base Management

Knowledge Base Management

Not enough data

Not enough data

CRM Integration

CRM Integration

Not enough data

Not enough data

Inquiry Routing

Inquiry Routing

Not enough data

Not enough data

Contextual Guidance

Contextual Guidance

Not enough data

Not enough data

Communications Management

Communications Management

Not enough data

Not enough data

Proactive Chat

Proactive Chat

Not enough data

Not enough data

Ticket Management

Ticket Management

Not enough data

Not enough data

Customer Query Resolution - AI Customer Support Agents

Automated Ticket Resolution

Not enough data

Not enough data

Contextual Response Generation

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Knowledge Base Utilization

Not enough data

Not enough data

Multilingual Support

Not enough data

Not enough data

Customer Interaction Automation - AI Customer Support Agents

Proactive Customer Outreach

Not enough data

Not enough data

Feedback Collection

Not enough data

Not enough data

Escalation Handling

Not enough data

Not enough data

Workflow Optimization

Not enough data

Not enough data

Automation

Customer Interaction Automation

Not enough data

Not enough data

Feedback Collection

Not enough data

Not enough data

Document Processing

Not enough data

Not enough data

Autonomy

Independent Decision Making

Not enough data

Not enough data

Adaptive Responses

Not enough data

Not enough data

Task Execution

Not enough data

Not enough data

Problem Solving

Not enough data

Not enough data

Contact Center Knowledge Base[Hide 21 FeaturesShow 21 Features](javascript:void(0);)

Not enough data

Not enough data

Administration

Database Management 

Not enough data

Not enough data

Data Workflows

Not enough data

Not enough data

Issue Management

Not enough data

Not enough data

Knowledge Management

Knowledge Base

Not enough data

Not enough data

Publishing Workflows

Not enough data

Not enough data

Analytics

Not enough data

Not enough data

Compliance

Policies and Controls

Not enough data

Not enough data

Data Governance

Not enough data

Not enough data

Compliance

Not enough data

Not enough data

Auditing

Not enough data

Not enough data

Customer Support

Intelligent Search

Not enough data

Not enough data

Suggestions

Not enough data

Not enough data

Decision Trees

Not enough data

Not enough data

Data Security

Risk Data Attributes

Not enough data

Not enough data

Data Transport

Not enough data

Not enough data

Access Management

Not enough data

Not enough data

Multi-Factor Authentication

Not enough data

Not enough data

Administration

Integrations

Not enough data

Not enough data

User, Role, and Access Management

Not enough data

Not enough data

Performance and Reliability

Not enough data

Not enough data

Generative AI

AI Text Summarization

Not enough data

Not enough data

Chatbots[Hide 42 FeaturesShow 42 Features](javascript:void(0);)

Not enough data

Not enough data

Responses

Customization

Not enough data

Not enough data

Control

Not enough data

Not enough data

Route To Human

Not enough data

Not enough data

Menu bars

Not enough data

Not enough data

Drip sequences

Not enough data

Not enough data

Platform

Live chat

Not enough data

Not enough data

Integrations

Not enough data

Not enough data

Branding

Not enough data

Not enough data

Analytics

Not enough data

Not enough data

A/B testing

Not enough data

Not enough data

Role-based access

Not enough data

Not enough data

Collection of information

Not enough data

Not enough data

Augmented Analytics

Not enough data

Not enough data

Proactive Chat

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Additional Functionality

Customer Surveys

Not enough data

Not enough data

Lead Qualification

Not enough data

Not enough data

Transcripts/Chat History

Not enough data

Not enough data

Language Detection

Not enough data

Not enough data

Pre-Configured Bot

Not enough data

Not enough data

Lead Capture

Not enough data

Not enough data

Code-free Development

Not enough data

Not enough data

Natural Language Processing

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

For Sales/Marketing

Not enough data

Not enough data

Contextual Guidance

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

Customer Support

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Intent Recognition

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Customer Experience Management

Not enough data

Not enough data

Query Suggestions

Not enough data

Not enough data

Transfers/Routing

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Canned Responses

Not enough data

Not enough data

AI/Machine Learning

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Automated Routing

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Email Management[Hide 62 FeaturesShow 62 Features](javascript:void(0);)

Not enough data

Not enough data

Sorting & Filtering

Attachment Search

Not enough data

8.1(won by default)

350

Tags

Not enough data

8.8(won by default)

385

AI Sorting

Not enough data

7.5(won by default)

330

Predefined Rules

Not enough data

8.0(won by default)

347

Integrations

Microsoft Outlook Integration

Not enough data

6.8(won by default)

286

Gmail Integration

Not enough data

9.3(won by default)

396

Apple Calendar Integration

Not enough data

7.1(won by default)

281

Social Media Integration

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Time Management

Unified Inbox

Not enough data

8.7(won by default)

351

Email Automation

Not enough data

8.5(won by default)

344

Snooze

Not enough data

8.0(won by default)

313

Generative AI

AI Text Generation

Not enough data

7.5(won by default)

204

AI Text-to-Speech

Not enough data

7.2(won by default)

199

AI Text Summarization

Not enough data

7.4(won by default)

202

Generative AI

Not enough data

Not enough data

Agentic AI - Email Management

Autonomous Task Execution

Not enough data

7.2(won by default)

31

Cross-system Integration

Not enough data

7.2(won by default)

32

Additional Functionality

Whitelisting/Blacklisting

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Signature Management

Not enough data

Not enough data

Shared Inboxes

Not enough data

Not enough data

Email Distribution

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Customizable Forms

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Mobile App

Not enough data

Not enough data

Routing

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Inbox Management

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Email Marketing

Not enough data

Not enough data

Data Recovery

Not enough data

Not enough data

Archiving & Retention

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

Multiple User Accounts

Not enough data

Not enough data

API

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Canned Responses

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Response Management

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

Email Monitoring

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

Email Tracking

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Spam Blocker

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Campaign Analytics

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Customer Service Automation[Hide 62 FeaturesShow 62 Features](javascript:void(0);)

Not enough data

Not enough data

Customer Support

Text

Not enough data

Not enough data

Speech

Not enough data

Not enough data

Knowledge Base

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Automation

Ticket Resolution

Not enough data

Not enough data

Customization

Not enough data

Not enough data

Intelligent Routing

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Artificial Intelligence

Learning

Not enough data

Not enough data

Language

Not enough data

Not enough data

Conversational AI

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Additional Functionality

Workflow Management

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Customer Database

Not enough data

Not enough data

Client Portal

Not enough data

Not enough data

Inventory Management

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Configurable Workflow

Not enough data

Not enough data

Customer History

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Service Level Agreement (SLA) Management

Not enough data

Not enough data

Widgets

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

API

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Event Triggered Actions

Not enough data

Not enough data

Website Integration

Not enough data

Not enough data

Help Desk Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Customizable Forms

Not enough data

Not enough data

Customer Communication

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Application Management

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Artificial Intelligence[Hide 37 FeaturesShow 37 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Tagging

Not enough data

Not enough data

Natural Language Processing

Not enough data

Not enough data

Data Extraction

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Speech Recognition

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Data Storage Management

Not enough data

Not enough data

Virtual Personal Assistant (VPA)

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

For eCommerce

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

Machine Learning

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Mobile App

Not enough data

Not enough data

Multiple Data Sources

Not enough data

Not enough data

For Sales Teams/Organizations

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Call & Contact Center[Hide 47 FeaturesShow 47 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Call Reporting

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Call Whispering

Not enough data

Not enough data

Callback Scheduling

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Call Tagging

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Call Transcription

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Manual Dialer

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Auto-Dialer

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Progressive Dialer

Not enough data

Not enough data

Voice Recognition

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Call Logging

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Outbound Call Center

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

API

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

AI Summarization

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Inbound Call Center

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Predictive Dialer

Not enough data

Not enough data

Blended Call Center

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Third-Party Integrations

Not enough data

Not enough data

To-Do List

Not enough data

Not enough data

@mentions

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Brainstorming

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Version Control

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Real Time Editing

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Assignment Management

Not enough data

Not enough data

Task Scheduling

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Task Progress Tracking

Not enough data

Not enough data

Discussions/Forums

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Progress Tracking

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

API

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

AI Agents[Hide 7 FeaturesShow 7 Features](javascript:void(0);)

Not enough data

Not enough data

Agentic AI - AI Agents

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

## HappyFox Help Desk vs Hiver in Gmail FAQs

Generated using AI

Last updated: August 16, 2026

### What is the difference between HappyFox Help Desk vs Hiver in Gmail?

HappyFox Help Desk and Hiver in Gmail differ most clearly in their core approach: HappyFox Help Desk is a standalone help desk platform, while Hiver in Gmail is built directly into Gmail for shared inbox management and collaboration.

| [HappyFox Help Desk](https://www.g2.com/products/happyfox-help-desk/reviews) | [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) |
| --- | --- |
| 4.5/5 (138 reviews) | 4.6/5 (1283 reviews) |
| Mid-Market | Small-Business |
| 8.9 | 9.0 |
| 9.1 | 9.2 |
| Ease of Use | Ease of Use |

### How do the pricing models of HappyFox Help Desk and Hiver in Gmail compare?

Hiver in Gmail is rated as the stronger value on price and cost satisfaction, with a higher reviewer score than HappyFox Help Desk.

- **HappyFox Help Desk:** In recent reviews, a few reviewers mention the platform as "expensive" and note that some features require higher tiers.
- **Hiver in Gmail:** Reviewers frequently cite strong value, with several noting that even the free plan offers robust features, though some mention recent price increases for small teams.
- **Switching reasons:** Recent reviewers who switched away from Hiver in Gmail cite dramatic price increases and changes to seat minimums as their primary reason for leaving.

### What are the best alternatives to HappyFox Help Desk and Hiver in Gmail?

The top three alternatives to HappyFox Help Desk and Hiver in Gmail are Front, Freshdesk, and Zoho Desk.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [HappyFox Help Desk](https://www.g2.com/products/happyfox-help-desk/reviews) | 4.5/5 (138 reviews) | Mid-Market | Some reviewers mention it as expensive | Ease of Use |
| [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) | 4.6/5 (1283 reviews) | Small-Business | Strong value, but recent price increases noted | Ease of Use |
| [Front](https://www.g2.com/products/front/reviews) | 4.7/5 (2507 reviews) | Small-Business | — | Collaboration |
| [Freshdesk](https://www.g2.com/products/freshdesk/reviews) | 4.4/5 (3762 reviews) | Small-Business | — | Automation |
| [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) | 4.4/5 (7844 reviews) | Small-Business | — | Customization |

### Which Help Desk features should I prioritize when comparing HappyFox Help Desk and Hiver in Gmail?

Buyers comparing HappyFox Help Desk and Hiver in Gmail should prioritize ease of use, automation, integrations, collaboration, and email management.

- **Ease of Use:** HappyFox Help Desk (9.3), Hiver in Gmail (9.1); 7 all-time mentions for HappyFox Help Desk, 182 for Hiver in Gmail.
- **Automation:** HappyFox Help Desk (3 all-time mentions), Hiver in Gmail (recent reviews highlight automations and AI features).
- **Integrations:** Hiver in Gmail is frequently cited for Slack (18 all-time mentions), Google Workspace (8), and Shopify (3); HappyFox Help Desk has 1 all-time mention for easy integrations.
- **Collaboration:** Hiver in Gmail (149 all-time mentions for team collaboration, 82 for collaboration); HappyFox Help Desk (2 all-time mentions for case management).
- **Email Management:** Hiver in Gmail (131 all-time mentions); HappyFox Help Desk (1 all-time mention for email management issues).

### What are the pros and cons of HappyFox Help Desk vs Hiver in Gmail?

HappyFox Help Desk's headline strength is its clean UI and customization, while Hiver in Gmail excels in team collaboration and email management.

- **HappyFox Help Desk strengths:** Ease of use (7 all-time mentions), customer support (5), automation (3), easy setup (3), customization (1), and efficiency (3).
- **HappyFox Help Desk trade-offs:** Some reviewers cite expensive pricing, limited call functionality, and email management issues.
- **Hiver in Gmail strengths:** Ease of use (182 all-time mentions), team collaboration (149), email management (131), communication (105), assignment management (78), and easy setup (66).
- **Hiver in Gmail trade-offs:** Reviewers note email issues (72 all-time mentions), missing features (47), and recent price increases for small teams.

### Is HappyFox Help Desk or Hiver in Gmail better for small businesses?

Hiver in Gmail is the better fit for small businesses, with a larger small-business segment and strong reviewer sentiment.

- **HappyFox Help Desk:** Largest segment is Mid-Market; reviewers highlight ease of use and customization, but fewer small-business-specific endorsements.
- **Hiver in Gmail:** Largest segment is Small-Business; reviewers consistently praise its fit for small teams, fast onboarding, and minimal training requirements.

### Which Help Desk platform has better integrations?

Hiver in Gmail is favored for integrations, especially with Slack, Google Workspace, and Shopify.

- **HappyFox Help Desk:** Reviewers mention easy integrations, but with only 1 all-time mention for integrations, specific third-party tools are rarely cited.
- **Hiver in Gmail:** Slack (18 all-time mentions), Google Workspace (8), and Shopify (3) are the most frequently cited integrations in recent reviews.

### How do HappyFox Help Desk and Hiver in Gmail compare on customer support?

Hiver in Gmail and HappyFox Help Desk are rated in near-parity on Quality of Support, with Hiver in Gmail at 9.2 and HappyFox Help Desk at 9.1.

- **HappyFox Help Desk:** Reviewers frequently praise responsive and knowledgeable support, with 5 all-time mentions for customer support and multiple recent reviews highlighting fast onboarding assistance.
- **Hiver in Gmail:** Reviewers cite 24/7 support, helpful documentation, and efficient onboarding, with 82 all-time mentions for customer support.

### Which is easier to implement, HappyFox Help Desk or Hiver in Gmail?

Hiver in Gmail and HappyFox Help Desk score within a tenth of a point on Ease of Setup, indicating parity in implementation experience.

- **HappyFox Help Desk:** Reviewers describe setup as quick and easy, with several citing minimal training and fast onboarding.
- **Hiver in Gmail:** Reviewers consistently highlight fast implementation, easy onboarding, and minimal training required, especially for Gmail-based teams.

### Which product has better Email?

Hiver in Gmail is the stronger product for Email, with higher reviewer scores and significantly more reviewer-cited strengths in email management.

- **HappyFox Help Desk:** Ease of Use score 9.3; 1 all-time mention for email management issues.
- **Hiver in Gmail:** Ease of Use score 9.1; 131 all-time mentions for email management, 65 for unified inbox, and 57 for Gmail integration.

Reviews

Reviewers' Company Size

[![HappyFox Help Desk](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_b0001efbdd184cb7e9946caaecf761fb/happyfox-help-desk.png "HappyFox Help Desk")](https://www.g2.com/products/happyfox-help-desk/reviews)

HappyFox Help Desk

Small-Business(50 or fewer emp.)

42.5%

Mid-Market(51-1000 emp.)

44.9%

Enterprise(\> 1000 emp.)

12.6%

[![Hiver in Gmail](https://images.g2crowd.com/uploads/product/hd_favicon/8c69adc63f75a8bf2fccd3ff0884f94f/hiver-in-gmail.svg "Hiver in Gmail")](https://www.g2.com/products/hiver-in-gmail/reviews)

Hiver in Gmail

Small-Business(50 or fewer emp.)

66.8%

Mid-Market(51-1000 emp.)

27.3%

Enterprise(\> 1000 emp.)

5.9%

Small-Business

(50 or fewer emp.)

42.5%

66.8%

Mid-Market

(51-1000 emp.)

44.9%

27.3%

Enterprise

(\> 1000 emp.)

12.6%

5.9%

Reviewers' Industry

[![HappyFox Help Desk](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_b0001efbdd184cb7e9946caaecf761fb/happyfox-help-desk.png "HappyFox Help Desk")](https://www.g2.com/products/happyfox-help-desk/reviews)
HappyFox Help Desk

Information Technology and Services

14.7%

Computer Software

9.6%

Consumer Goods

4.4%

Higher Education

4.4%

Real Estate

3.7%

Other

63.2%

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Hiver in Gmail

Computer Software

6.9%

Information Technology and Services

5.6%

Marketing and Advertising

5.4%

Accounting

4.8%

Financial Services

4.1%

Other

73.2%

Alternatives

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**Hiver in Gmail Alternatives**

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[
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