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Compare HappyFox Help Desk and Helpshift

See this
side-by-side comparison of HappyFox Help Desk vs. Helpshift
based on preference data from user reviews. HappyFox Help Desk rates 4.6/5 stars with 119 reviews. By contrast, Helpshift rates 4.2/5 stars with 320 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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HappyFox Help Desk
HappyFox Help Desk
(119)
4.6 out of 5
HappyFox Help Desk
Optimized for quick response
Helpshift
Helpshift
(320)
4.2 out of 5
Helpshift
Optimized for quick response
Star Rating
HappyFox Help Desk
HappyFox Help Desk
Helpshift
Helpshift
Market Segments
HappyFox Help Desk
HappyFox Help Desk
Small-Business (46.3% of reviews)
Helpshift
Helpshift
Mid-Market (63.7% of reviews)
Entry Level Price
HappyFox Help Desk
HappyFox Help Desk
$29/agent /mo
Helpshift
Helpshift
n/a

HappyFox Help Desk vs Helpshift

When assessing the two solutions, reviewers found HappyFox Help Desk easier to use, set up, and administer. Reviewers also preferred doing business with HappyFox Help Desk overall.

  • Reviewers felt that HappyFox Help Desk meets the needs of their business better than Helpshift.
  • When comparing quality of ongoing product support, reviewers felt that HappyFox Help Desk is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of HappyFox Help Desk over Helpshift.
Categories
Shared Categories
HappyFox Help Desk
HappyFox Help Desk
Helpshift
Helpshift
HappyFox Help Desk and Helpshift are categorized as Customer Self-Service and Help Desk
Unique Categories
HappyFox Help Desk
HappyFox Help Desk has no unique categories
Helpshift
Helpshift is categorized as Live Chat, Chatbots, and Conversational Customer Engagement
Pricing
HappyFox Help Desk
HappyFox Help Desk Pricing
Mighty
$29/agent /mo
Fantastic
$49/agent /mo
Enterprise
$69/agent /mo
Enterprise Plus
$89/agent /mo
Unlimited Agents
$1499/mo
Free Trial
Helpshift
Helpshift Pricing
Essentials
n/a
Business
n/a
Elite
n/a
Free Trial
Ask a Question

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Ratings
Meets Requirements
HappyFox Help Desk
HappyFox Help Desk
8.9
Responses: 112
Helpshift
Helpshift
8.6
Responses: 253
Ease of Use
HappyFox Help Desk
HappyFox Help Desk
9.3
Responses: 112
Helpshift
Helpshift
8.7
Responses: 253
Ease of Setup
HappyFox Help Desk
HappyFox Help Desk
8.9
Responses: 83
Helpshift
Helpshift
8.1
Responses: 115
Ease of Admin
HappyFox Help Desk
HappyFox Help Desk
9.1
Responses: 82
Helpshift
Helpshift
8.3
Responses: 115
Quality of Support
HappyFox Help Desk
HappyFox Help Desk
9.2
Responses: 107
Helpshift
Helpshift
8.4
Responses: 234
Ease of Doing Business With
HappyFox Help Desk
HappyFox Help Desk
9.3
Responses: 79
Helpshift
Helpshift
8.4
Responses: 111
Product Direction (% positive)
HappyFox Help Desk
HappyFox Help Desk
9.2
Responses: 113
Helpshift
Helpshift
7.9
Responses: 249
Features
Ticket and Case Management
Ticket creation user experience
HappyFox Help Desk
HappyFox Help Desk
9.1
Responses: 63
Verified Feature
Helpshift
Helpshift
8.6
Responses: 141
Verified Feature
Ticket response user experience
HappyFox Help Desk
HappyFox Help Desk
9.0
Responses: 62
Verified Feature
Helpshift
Helpshift
8.7
Responses: 143
Verified Feature
Workflow
HappyFox Help Desk
HappyFox Help Desk
8.7
Responses: 56
Verified Feature
Helpshift
Helpshift
8.4
Responses: 148
Verified Feature
Response Automation
HappyFox Help Desk
HappyFox Help Desk
8.9
Responses: 58
Verified Feature
Helpshift
Helpshift
8.3
Responses: 149
SLA Management
HappyFox Help Desk
HappyFox Help Desk
8.7
Responses: 43
Verified Feature
Helpshift
Helpshift
8.0
Responses: 105
Verified Feature
Attachments/Screencasts
HappyFox Help Desk
HappyFox Help Desk
8.4
Responses: 55
Verified Feature
Helpshift
Helpshift
8.4
Responses: 144
Verified Feature
Ticket Collaboration
HappyFox Help Desk
HappyFox Help Desk
8.8
Responses: 53
Verified Feature
Helpshift
Helpshift
8.2
Responses: 141
Verified Feature
Customer and Contacts Database
HappyFox Help Desk
HappyFox Help Desk
8.3
Responses: 12
Verified Feature
Helpshift
Helpshift
8.3
Responses: 67
Knowledge Share
Knowledge Base
HappyFox Help Desk
HappyFox Help Desk
8.6
Responses: 23
Helpshift
Helpshift
8.7
Responses: 126
Searchable Articles
HappyFox Help Desk
HappyFox Help Desk
8.8
Responses: 21
Helpshift
Helpshift
8.4
Responses: 116
Community Forums
HappyFox Help Desk
HappyFox Help Desk
6.1
Responses: 6
Helpshift
Helpshift
8.2
Responses: 90
Interactive FAQs & Forums
HappyFox Help Desk
HappyFox Help Desk
6.9
Responses: 6
Helpshift
Helpshift
8.2
Responses: 110
Interaction
Web Portals
HappyFox Help Desk
HappyFox Help Desk
7.7
Responses: 10
Helpshift
Helpshift
8.3
Responses: 116
Forum to Reponse
HappyFox Help Desk
HappyFox Help Desk
8.2
Responses: 22
Helpshift
Helpshift
Feature Not Available
Tickets and Tagging
HappyFox Help Desk
HappyFox Help Desk
9.2
Responses: 28
Helpshift
Helpshift
8.7
Responses: 135
Live Chat
HappyFox Help Desk
HappyFox Help Desk
7.9
Responses: 17
Helpshift
Helpshift
8.8
Responses: 96
Communication Channels
Customer Portal
HappyFox Help Desk
HappyFox Help Desk
8.9
Responses: 44
Verified Feature
Helpshift
Helpshift
8.4
Responses: 130
Verified Feature
Email to Case
HappyFox Help Desk
HappyFox Help Desk
9.1
Responses: 55
Verified Feature
Helpshift
Helpshift
8.3
Responses: 130
Verified Feature
Chat/Live Support
HappyFox Help Desk
HappyFox Help Desk
8.6
Responses: 22
Verified Feature
Helpshift
Helpshift
8.6
Responses: 108
Verified Feature
Social Integration
HappyFox Help Desk
HappyFox Help Desk
8.6
Responses: 19
Verified Feature
Helpshift
Helpshift
7.7
Responses: 30
Voice
HappyFox Help Desk
HappyFox Help Desk
Not enough data available
Helpshift
Helpshift
9.2
Responses: 8
Platform
Mobile User Support
HappyFox Help Desk
HappyFox Help Desk
7.2
Responses: 23
Verified Feature
Helpshift
Helpshift
8.4
Responses: 58
Verified Feature
Customization
HappyFox Help Desk
HappyFox Help Desk
8.3
Responses: 44
Verified Feature
Helpshift
Helpshift
8.0
Responses: 110
Verified Feature
User, Role, and Access Management
HappyFox Help Desk
HappyFox Help Desk
8.7
Responses: 39
Verified Feature
Helpshift
Helpshift
8.5
Responses: 59
Verified Feature
Integration
HappyFox Help Desk
HappyFox Help Desk
8.8
Responses: 23
Verified Feature
Helpshift
Helpshift
8.1
Responses: 51
Verified Feature
Reporting
HappyFox Help Desk
HappyFox Help Desk
8.3
Responses: 52
Verified Feature
Helpshift
Helpshift
7.6
Responses: 123
Verified Feature
Dashboards
HappyFox Help Desk
HappyFox Help Desk
8.5
Responses: 50
Verified Feature
Helpshift
Helpshift
7.8
Responses: 127
Verified Feature
Reviewers' Company Size
Reviewers of HappyFox Help Desk were most often representing companies in the Small-Business segment, while reviewers for Helpshift were more commonly in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
HappyFox Help Desk
HappyFox Help Desk
46.3%
Helpshift
Helpshift
21.0%
Mid-Market
(51-1000 emp.)
HappyFox Help Desk
HappyFox Help Desk
38.9%
Helpshift
Helpshift
63.7%
Enterprise
(> 1000 emp.)
HappyFox Help Desk
HappyFox Help Desk
14.8%
Helpshift
Helpshift
15.3%
Reviewers' Industry
HappyFox Help Desk
HappyFox Help Desk Industry
Information Technology and Services
14.5%
Computer Software
10.3%
Higher Education
5.1%
Real Estate
4.3%
Consumer Goods
4.3%
Other
61.5%
Helpshift
Helpshift Industry
Computer Games
19.6%
Entertainment
9.6%
Financial Services
6.8%
Consumer Services
6.8%
Consumer Goods
6.0%
Other
51.2%
Reviews
Most Helpful Favorable Review
HappyFox Help Desk
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Helpshift
G
Administrator in Consumer Goods

I like that Helpshift notifies me of any issues assigned to me. It is also extremely organized. I love the capability of adding different folders. Helps me to be efficient and work smart.

Most Helpful Critical Review
HappyFox Help Desk
GH
Executive Sponsor in Hospitality

The cost per user. Each package should be like 20-30 dollars per set of like 5 users.

Helpshift
B W.
User in Consumer Services

There’s no direct chat feature. It would be nice if you could chat to customer.

Discussions
HappyFox Help Desk
HappyFox Help Desk Discussions
Monty the Mongoose crying
HappyFox Help Desk has no discussions with answers
Helpshift
Helpshift Discussions
¿Como puedo mejorar la satisfacción de mis clientes si tengo poco personal que maneje helpshift?
2 comments
MR
debes de aumentar tu personal a medida de tal manera a que sea compensado el tiempo de repuesta con el uso de esta herramienta, Read more
What would be the best way to receive notifications of chats waiting to be answered.
1 comment
DP
You can create time based automations with add as an action internal note with notification of one of agents. Read more
What's the best way to correctly set up Helpshift Analytics?
1 comment
Arvin C.
AC
Honestly, your Helpshift account manager is the best way to set up Analytics. They will set up a call and walk you through the process as well as make sure...Read more
Screenshots
HappyFox Help Desk
HappyFox Help Desk Screenshots
Helpshift
Helpshift Screenshots
Videos
HappyFox Help Desk
HappyFox Help Desk Videos
No videos provided
Helpshift
Helpshift Videos
Video Preview
Downloads
HappyFox Help Desk
HappyFox Help Desk Downloads
No downloads provided
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HappyFox Help Desk
HappyFox Help Desk
Optimized for quick response
Helpshift
Helpshift
Optimized for quick response