Introducing G2.ai, the future of software buying.Try now
Compare HappyFox Help Desk and HelpCrunch 
Featured Products
At a Glance
Market Segments
Mid-Market (44.4% of reviews)
Small-Business (83.9% of reviews)
Entry-Level Pricing
$24.00 1 agent Per Month
15 $
HappyFox Help Desk
Star Rating
(137)4.5 out of 5
Market Segments
Mid-Market (44.4% of reviews)
Pros & Cons
Entry-Level Pricing
$24.00 1 agent Per Month
Browse all 5 pricing plansHelpCrunch
Star Rating
(236)4.7 out of 5
Market Segments
Small-Business (83.9% of reviews)
Pros & Cons
Entry-Level Pricing
15 $
Browse all 4 pricing plansHappyFox Help Desk vs HelpCrunch
When assessing the two solutions, reviewers found HelpCrunch easier to use, set up, and administer. Reviewers also preferred doing business with HelpCrunch overall.
- Reviewers felt that HelpCrunch meets the needs of their business better than HappyFox Help Desk.
- When comparing quality of ongoing product support, reviewers felt that HelpCrunch is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of HelpCrunch over HappyFox Help Desk.
Pricing
Entry-Level Pricing
HappyFox Help Desk
Basic
$24.00
1 agent Per Month
- Unlimited Tickets
- Omnichannel Ticket Creation
- SLA Management
HelpCrunch
Standard Live chat plan
15
$
Great plan for small teams that includes more auto messages, full customization, unlimited contacts and chat history
- 3 chat auto messages
- Help Desk
- Knowledge Base
Free Trial
HappyFox Help Desk
Free Trial is available
HelpCrunch
Free Trial is available
Ratings
Meets Requirements
8.8
126
9.3
188
Ease of Use
9.3
127
9.4
194
Ease of Setup
8.9
96
9.5
137
Ease of Admin
9.0
95
9.4
123
Quality of Support
9.1
120
9.6
186
Has the product been a good partner in doing business?
9.2
91
9.6
120
Product Direction (% positive)
9.0
125
9.7
180
Features by Category
Ticket and Case Management
9.2
69
|
Verified
9.1
63
|
Verified
9.1
68
|
Verified
9.1
64
|
Verified
8.8
62
|
Verified
9.0
66
|
Verified
8.9
64
|
Verified
9.4
36
8.8
47
|
Verified
Feature Not Available
8.4
60
|
Verified
9.1
61
|
Verified
8.9
58
|
Verified
9.2
58
|
Verified
8.5
18
|
Verified
9.3
43
|
Verified
Generative AI
Not enough data
9.7
5
Not enough data
9.0
5
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.9
49
|
Verified
8.7
33
9.0
60
|
Verified
9.3
63
|
Verified
8.5
25
|
Verified
9.5
76
|
Verified
8.6
23
|
Verified
9.0
49
|
Verified
8.3
7
|
Verified
Feature Not Available
Platform
7.3
28
|
Verified
8.7
45
|
Verified
8.3
51
|
Verified
9.2
107
|
Verified
8.7
45
|
Verified
9.1
51
|
Verified
8.8
28
|
Verified
9.0
41
|
Verified
8.2
58
|
Verified
9.0
59
|
Verified
8.4
55
|
Verified
9.1
60
|
Verified
Administration
Not enough data
9.4
15
Not enough data
9.6
14
Not enough data
9.5
13
Not enough data
9.5
13
Not enough data
9.5
11
Not enough data
9.6
15
Integrations
Not enough data
9.8
10
Not enough data
9.7
11
Not enough data
9.7
10
Not enough data
8.6
12
Platform
Not enough data
8.5
12
Not enough data
8.8
12
Not enough data
8.7
10
Not enough data
9.5
13
Not enough data
9.5
11
Not enough data
9.4
11
Not enough data
9.2
10
Not enough data
9.4
15
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Interaction
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
Not enough data
Not enough data
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
Not enough data
Not enough data
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Channels
Not enough data
8.3
7
Not enough data
8.8
7
Not enough data
8.3
7
Design
Not enough data
9.3
7
Not enough data
9.0
7
Not enough data
9.0
7
Not enough data
8.8
7
Not enough data
8.8
7
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
9.3
19
Not enough data
9.1
21
Not enough data
8.9
20
Not enough data
8.9
19
Not enough data
9.2
16
Platform
Not enough data
9.7
20
Not enough data
9.1
19
Not enough data
9.5
18
Not enough data
9.2
20
Not enough data
8.3
14
Not enough data
8.9
16
Not enough data
9.2
17
Generative AI
Not enough data
9.8
10
Not enough data
9.8
9
Conversational Platform
Not enough data
9.8
9
Not enough data
9.6
8
Feature Not Available
8.8
7
Not enough data
9.2
8
Support Automation
Not enough data
8.8
7
Not enough data
8.8
7
Not enough data
9.5
7
Not enough data
9.3
9
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
9.2
13
Not enough data
9.1
15
Not enough data
8.3
13
Communication
Not enough data
9.6
103
|
Verified
Not enough data
9.4
106
|
Verified
Not enough data
9.1
86
|
Verified
Not enough data
9.5
89
|
Verified
Not enough data
8.0
23
Internal Use
8.3
51
|
Verified
9.2
107
|
Verified
Not enough data
9.3
92
|
Verified
Not enough data
9.2
83
|
Verified
Not enough data
9.1
82
|
Verified
Not enough data
9.2
80
|
Verified
Not enough data
9.1
86
|
Verified
Generative AI
Not enough data
Not enough data
Self-Service Experience
8.7
25
Not enough data
8.9
23
Not enough data
6.7
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
HappyFox Help Desk and HelpCrunch are categorized as Shared Inbox, Conversational Support, Customer Communications Management, Help Desk, and Customer Self-Service
Unique Categories
HappyFox Help Desk is categorized as Digital Customer Service Platforms, Complaint Management, Contact Center Knowledge Base, and Social Customer Service
HelpCrunch is categorized as Chatbots, Transactional Email, Live Chat, AI Chatbots, and AI Customer Support Agents
Reviews
Reviewers' Company Size
HappyFox Help Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HelpCrunch
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
14.8%
Computer Software
9.6%
Higher Education
4.4%
Consumer Goods
4.4%
Real Estate
3.7%
Other
63.0%
Computer Software
20.4%
Information Technology and Services
12.2%
Marketing and Advertising
9.1%
Internet
7.8%
Health, Wellness and Fitness
4.3%
Other
46.1%
Alternatives
Discussions
HappyFox Help Desk has no discussions with answers
Does your platform have a mobiile app?
1 Comment
PP
Hi Damilola! You surely can interact with your customers through HelpCrunch mobile apps in addition to the web dashboard.
We offer iOS and Android mobile...Read more
HelpCrunch has no more discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
