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Compare HappyFox Help Desk and elevio

See this
side-by-side comparison of HappyFox Help Desk vs. elevio
based on preference data from user reviews. HappyFox Help Desk rates 4.6/5 stars with 119 reviews. By contrast, elevio rates 4.9/5 stars with 9 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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HappyFox Help Desk
HappyFox Help Desk
(119)
4.6 out of 5
HappyFox Help Desk
Optimized for quick response
elevio
elevio
(9)
4.9 out of 5
elevio
Star Rating
HappyFox Help Desk
HappyFox Help Desk
elevio
elevio
Market Segments
HappyFox Help Desk
HappyFox Help Desk
Small-Business (46.3% of reviews)
elevio
elevio
Mid-Market (55.6% of reviews)
Entry Level Price
HappyFox Help Desk
HappyFox Help Desk
$29/agent /mo
elevio
elevio
$79 Month

HappyFox Help Desk vs elevio

When assessing the two solutions, reviewers found them equally easy to use and set up. However, reviewers preferred the ease of administration of elevio, while HappyFox Help Desk made it easier to do business overall.

  • Reviewers felt that elevio meets the needs of their business better than HappyFox Help Desk.
  • When comparing quality of ongoing product support, reviewers felt that elevio is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of elevio over HappyFox Help Desk.
Categories
Shared Categories
HappyFox Help Desk
HappyFox Help Desk
elevio
elevio
HappyFox Help Desk and elevio are categorized as Customer Self-Service
Unique Categories
HappyFox Help Desk
HappyFox Help Desk is categorized as Help Desk
elevio
elevio has no unique categories
Pricing
HappyFox Help Desk
HappyFox Help Desk Pricing
Mighty
$29/agent /mo
Enterprise
$69/agent /mo
Fantastic
$49/agent /mo
Enterprise Plus
$89/agent /mo
Unlimited Agents
$1499/mo
Free Trial
elevio
elevio Pricing
Starter
$79Month
Premium
$249Month
Regular
$119Month
Free Trial
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Ratings
Meets Requirements
HappyFox Help Desk
HappyFox Help Desk
8.9
Responses: 112
elevio
elevio
9.0
Responses: 7
Ease of Use
HappyFox Help Desk
HappyFox Help Desk
9.3
Responses: 112
elevio
elevio
9.3
Responses: 7
Ease of Setup
HappyFox Help Desk
HappyFox Help Desk
8.9
Responses: 83
elevio
elevio
8.9
Responses: 6
Ease of Admin
HappyFox Help Desk
HappyFox Help Desk
9.1
Responses: 82
elevio
elevio
9.4
Responses: 6
Quality of Support
HappyFox Help Desk
HappyFox Help Desk
9.2
Responses: 107
elevio
elevio
9.3
Responses: 7
Ease of Doing Business With
HappyFox Help Desk
HappyFox Help Desk
9.3
Responses: 79
elevio
elevio
9.2
Responses: 6
Product Direction (% positive)
HappyFox Help Desk
HappyFox Help Desk
9.2
Responses: 113
elevio
elevio
10.0
Responses: 7
Features
Knowledge Share
Knowledge Base
HappyFox Help Desk
HappyFox Help Desk
8.6
Responses: 23
elevio
elevio
9.8
Responses: 7
Searchable Articles
HappyFox Help Desk
HappyFox Help Desk
8.8
Responses: 21
elevio
elevio
10.0
Responses: 7
Community Forums
HappyFox Help Desk
HappyFox Help Desk
6.1
Responses: 6
elevio
elevio
Not enough data available
Interactive FAQs & Forums
HappyFox Help Desk
HappyFox Help Desk
6.9
Responses: 6
elevio
elevio
Feature Not Available
Interaction
Web Portals
HappyFox Help Desk
HappyFox Help Desk
7.7
Responses: 10
elevio
elevio
Not enough data available
Forum to Reponse
HappyFox Help Desk
HappyFox Help Desk
8.2
Responses: 22
elevio
elevio
Feature Not Available
Tickets and Tagging
HappyFox Help Desk
HappyFox Help Desk
9.2
Responses: 28
elevio
elevio
8.3
Responses: 5
Live Chat
HappyFox Help Desk
HappyFox Help Desk
7.9
Responses: 17
elevio
elevio
Not enough data available
Reviewers' Company Size
Reviewers of HappyFox Help Desk were most often representing companies in the Small-Business segment, while reviewers for elevio were more commonly in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
HappyFox Help Desk
HappyFox Help Desk
46.3%
elevio
elevio
44.4%
Mid-Market
(51-1000 emp.)
HappyFox Help Desk
HappyFox Help Desk
38.9%
elevio
elevio
55.6%
Enterprise
(> 1000 emp.)
HappyFox Help Desk
HappyFox Help Desk
14.8%
elevio
elevio
0%
Reviewers' Industry
HappyFox Help Desk
HappyFox Help Desk Industry
Information Technology and Services
14.5%
Computer Software
10.3%
Higher Education
5.1%
Real Estate
4.3%
Consumer Goods
4.3%
Other
61.5%
elevio
elevio Industry
Internet
33.3%
Information Technology and Services
22.2%
Information Services
11.1%
Financial Services
11.1%
E-Learning
11.1%
Other
11.1%
Reviews
Most Helpful Favorable Review
HappyFox Help Desk
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

elevio
Dean G.
Executive Sponsor in Internet

The interface is really rasy to use and only takes moments to get up and running.

Most Helpful Critical Review
HappyFox Help Desk
GH
Executive Sponsor in Hospitality

The cost per user. Each package should be like 20-30 dollars per set of like 5 users.

elevio
GI
Administrator in Internet

This is a premium software, and therefore the price reflects that. If you are a startup that is bootstrapping, you may want to look for another cheaper alternative and then upgrade when the business case really justifies the price tag. Otherwise, no...

Discussions
HappyFox Help Desk
HappyFox Help Desk Discussions
Monty the Mongoose crying
HappyFox Help Desk has no discussions with answers
elevio
elevio Discussions
Monty the Mongoose crying
elevio has no discussions with answers
Screenshots
HappyFox Help Desk
HappyFox Help Desk Screenshots
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