# HappyFox Chat, Pure Chat vs Olark Comparison | | HappyFox Chat | Pure Chat | Olark | |---|---|---|---| | **Star Rating** | 4.4 out of 5 | 4.4 out of 5 | 4.3 out of 5 | | **Total Reviews** | 103 | 207 | 224 | | **Largest Market Segment** | Small-Business (71.3% of reviews) | Small-Business (57.4% of reviews) | Small-Business (49.5% of reviews) | | **Entry Level Price** | $29.00 Per Month | 100% Free | $17 per month | --- ## Top Pros & Cons ### HappyFox Chat **Not enough data** ### Pure Chat Pros: - Ease of Use (1 reviews) - Easy Setup (1 reviews) Cons: - Bugs (1 reviews) - Inadequate Reporting (1 reviews) ### Olark Pros: - Interface Ease (1 reviews) - User Interface (1 reviews) Cons: - Billing Issues (1 reviews) --- ## Ratings Comparison | Rating | HappyFox Chat | Pure Chat | Olark | |---|---|---|---| | **Meets Requirements** | 8.6 (97 reviews) | 8.8 (190 reviews) | 8.9 (209 reviews) | | **Ease of Use** | 9.5 (97 reviews) | 9.2 (191 reviews) | 9.3 (211 reviews) | | **Ease of Setup** | 9.5 (58 reviews) | 9.2 (77 reviews) | 9.0 (113 reviews) | | **Ease of Admin** | 9.4 (56 reviews) | 9.1 (75 reviews) | 9.0 (115 reviews) | | **Quality of Support** | 8.7 (77 reviews) | 8.8 (174 reviews) | 8.8 (174 reviews) | | **Has the product been a good partner in doing business?** | 9.1 (53 reviews) | 9.2 (72 reviews) | 9.1 (108 reviews) | | **Product Direction (% positive)** | 9.5 (96 reviews) | 9.0 (189 reviews) | 8.2 (210 reviews) | --- ## Pricing ### HappyFox Chat #### Entry-Level Pricing Plan: Starter Price: $29.00 Per Month Key Features: - Unlimited Agents - 500 Chats per month [Browse all 4 editions](https://www.g2.com/products/happyfox-chat/pricing) #### Free Trial Yes ### Pure Chat #### Entry-Level Pricing Plan: Free Price: 100% Free Description: Unlimited use of Pure Chat's core live chat features, including unlimited users/operators and unlimited chats Key Features: - Unlimited Users/Operators - Unlimited Chats - Use on Up to 3 Websites [Browse all 2 editions](https://www.g2.com/products/pure-chat/pricing) #### Free Trial Yes ### Olark #### Entry-Level Pricing Plan: Olark Live Chat Price: $17 per month Key Features: - Per Operator - Customize Your Design - Chat Ratings [Learn more about Olark](https://www.g2.com/products/olark/reviews) #### Free Trial Yes --- ## Features Comparison By Category ### Live Chat | Product | Score | Reviews | |---|---|---| | **HappyFox Chat** | 8.7/10 | 38 | | **Pure Chat** | 8.3/10 | 86 | | **Olark** | 8.6/10 | 118 | #### Generative AI | Feature | HappyFox Chat | Pure Chat | Olark | |---|---|---|---| | **AI Text Generation** | Not enough data | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | Not enough data | | **AI Text-to-Speech** | Not enough data | Not enough data | Not enough data | #### Communication | Feature | HappyFox Chat | Pure Chat | Olark | |---|---|---|---| | **Pop-up Chat** | 9.4 (34 reviews) ✓ Verified | 9.1 (80 reviews) ✓ Verified | 9.3 (111 reviews) ✓ Verified | | **Notifications** | 9.1 (36 reviews) ✓ Verified | 8.7 (79 reviews) ✓ Verified | 8.8 (108 reviews) ✓ Verified | | **Targeted Emails** | 8.5 (16 reviews) | 7.1 (8 reviews) | 8.2 (54 reviews) | | **In-App Messaging** | 8.9 (28 reviews) | 8.8 (7 reviews) | 9.7 (5 reviews) | | **Co-Browsing** | Not enough data | 8.1 (7 reviews) | Not enough data | #### Internal Use | Feature | HappyFox Chat | Pure Chat | Olark | |---|---|---|---| | **Customization ** | 7.9 (26 reviews) ✓ Verified | 8.2 (72 reviews) ✓ Verified | 7.7 (97 reviews) ✓ Verified | | **Conversation Archiving** | 8.7 (30 reviews) ✓ Verified | 8.5 (70 reviews) ✓ Verified | 8.8 (103 reviews) ✓ Verified | | **Lead Development** | 8.5 (24 reviews) ✓ Verified | 7.9 (62 reviews) ✓ Verified | 8.3 (74 reviews) ✓ Verified | | **Knowledge Base** | 9.0 (25 reviews) | 8.9 (6 reviews) | 8.0 (5 reviews) | | **Team Inbox ** | 8.7 (21 reviews) ✓ Verified | 8.3 (8 reviews) | 8.1 (6 reviews) | | **Customer Profiles** | 8.5 (26 reviews) ✓ Verified | 8.0 (63 reviews) ✓ Verified | 8.7 (32 reviews) ✓ Verified | --- ## Categories **Shared Categories (1):** [Live Chat Software](https://www.g2.com/categories/live-chat) --- ## Reviewer Demographics ### By Company Size | Segment | HappyFox Chat | Pure Chat | Olark | |---|---|---|---| | **Small-Business** | 71.3% | 57.4% | 49.5% | | **Mid-Market** | 26.7% | 31.4% | 45.0% | | **Enterprise** | 2.0% | 11.3% | 5.5% | ### By Industry #### HappyFox Chat - **Internet:** 8.9% - **Marketing and Advertising:** 5.9% - **Computer Software:** 5.9% - **Information Technology and Services:** 5.9% - **Financial Services:** 4.0% - **E-Learning:** 4.0% - **Consumer Goods:** 4.0% - **Wireless:** 4.0% - **Retail:** 3.0% - **Consumer Services:** 3.0% - **Other:** 51.5% #### Pure Chat - **Computer Software:** 5.9% - **Financial Services:** 5.4% - **Higher Education:** 5.4% - **Retail:** 4.9% - **Information Technology and Services:** 4.9% - **Marketing and Advertising:** 3.9% - **Consumer Services:** 3.4% - **Medical Devices:** 3.4% - **Consumer Goods:** 3.4% - **Hospital & Health Care:** 3.4% - **Other:** 55.9% #### Olark - **Computer Software:** 19.5% - **Internet:** 11.4% - **Retail:** 6.4% - **Education Management:** 4.5% - **Marketing and Advertising:** 4.1% - **Information Technology and Services:** 4.1% - **Higher Education:** 2.7% - **Hospitality:** 2.3% - **Insurance:** 2.3% - **Consumer Services:** 1.8% - **Other:** 40.9% --- ## Alternatives ### Alternatives to HappyFox Chat - [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (807 reviews) - [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3854 reviews) - [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews) - [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews) - [Lime Connect (formerly Userlike)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews) — 4.4/5 stars (453 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7608 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3746 reviews) - [TeamSupport](https://www.g2.com/products/teamsupport/reviews) — 4.4/5 stars (891 reviews) - [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) — 4.4/5 stars (430 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6938 reviews) ### Alternatives to Pure Chat - [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (807 reviews) - [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3854 reviews) - [Lime Connect (formerly Userlike)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews) — 4.4/5 stars (453 reviews) - [tawk.to](https://www.g2.com/products/tawk-to/reviews) — 4.5/5 stars (202 reviews) - [LivePerson](https://www.g2.com/products/liveperson/reviews) — 4.3/5 stars (207 reviews) - [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews) - [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews) - [Velaro](https://www.g2.com/products/velaro/reviews) — 4.1/5 stars (17 reviews) - [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1905 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3746 reviews) ### Alternatives to Olark - [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3854 reviews) - [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews) - [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (807 reviews) - [Lime Connect (formerly Userlike)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews) — 4.4/5 stars (453 reviews) - [LivePerson](https://www.g2.com/products/liveperson/reviews) — 4.3/5 stars (207 reviews) - [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews) - [tawk.to](https://www.g2.com/products/tawk-to/reviews) — 4.5/5 stars (202 reviews) - [Velaro](https://www.g2.com/products/velaro/reviews) — 4.1/5 stars (17 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3746 reviews) - [Zoho SalesIQ](https://www.g2.com/products/zoho-salesiq/reviews) — 4.4/5 stars (256 reviews) --- ## Top Discussions ### HappyFox Chat - Title: [Is there an on-premises version of HappyFox Chat?](https://www.g2.com/discussions/on-premises) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "No, at this point of time there is no on-premises version of HappyFox Chat" - Title: [Do you have a mobile app?](https://www.g2.com/discussions/mobile-applications-6c59c85c-b6f4-49fc-835b-960f655c1b80) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Yes, We do have native mobile applications for iOS, Android and Windows, for more info visit https://happyfoxchat.com/mobile" - Title: [What happens at the end of the 14-day trial?](https://www.g2.com/discussions/14-free-trial) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "To continue using a HappyFox Chat paid plan after the 14-day trial period, you will need to purchase a monthly subscription of your desired plan using credit..." - Title: [Any special discounts?](https://www.g2.com/discussions/special-discounts-0a9a0309-9941-4f9f-854b-9c157392bebb) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Educational Institutions and Non-Profit Organizations can avail special discounts by contacting us." - Title: [What are your billing cycles and payment options?](https://www.g2.com/discussions/billing-cycles-e65430fa-7d5b-4dbc-ab01-4d4bc692f37a) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "You can choose between month-to-month and annual billing. We accept payments using VISA, Mastercard and American Express credit cards or you can also request..." ### Pure Chat No discussions available for this product. ### Olark - Title: [What is Olark chat?](https://www.g2.com/discussions/what-is-olark-chat) — 1 comment > **Top comment:** "Olark Chat is an app that lives on your website and lets visitors connect with agents at your company for real-time support and feedback, and it can be..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/happyfox-chat-vs-pure-chat-vs-olark)