# HappyFox Chat, Olark vs LivePerson Comparison

| | HappyFox Chat | Olark | LivePerson | 
|---|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.3 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 103 | 224 | 207 | 
| **Largest Market Segment** | Small-Business (71.3% of reviews) | Small-Business (49.5% of reviews) | Mid-Market (43.3% of reviews) | 
| **Entry Level Price** | $29.00 Per Month | $17  per month | Contact Us | 

---
## Top Pros & Cons

### HappyFox Chat

**Not enough data**

### Olark

Pros:
- Interface Ease (1 reviews)
- User Interface (1 reviews)

Cons:
- Billing Issues (1 reviews)

### LivePerson

Pros:
- Features (35 reviews)
- Ease of Use (31 reviews)

Cons:
- Learning Curve (21 reviews)
- Complexity (14 reviews)

---
## Ratings Comparison
| Rating | HappyFox Chat | Olark | LivePerson | 
|---|---|---|---|
  | **Meets Requirements** | 8.6 (97 reviews) | 8.9 (209 reviews) | 8.5 (167 reviews) | 
  | **Ease of Use** | 9.5 (97 reviews) | 9.3 (211 reviews) | 8.4 (169 reviews) | 
  | **Ease of Setup** | 9.5 (58 reviews) | 9.0 (113 reviews) | 8.0 (95 reviews) | 
  | **Ease of Admin** | 9.4 (56 reviews) | 9.0 (115 reviews) | 8.1 (79 reviews) | 
  | **Quality of Support** | 8.7 (77 reviews) | 8.8 (174 reviews) | 8.3 (165 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (53 reviews) | 9.1 (108 reviews) | 8.0 (81 reviews) | 
  | **Product Direction (% positive)** | 9.5 (96 reviews) | 8.2 (210 reviews) | 5.6 (163 reviews) | 

---
## Pricing

### HappyFox Chat

#### Entry-Level Pricing

Plan: Starter

Price: $29.00 Per Month

Key Features:
- Unlimited Agents
- 500 Chats per month

[Browse all 4 editions](https://www.g2.com/products/happyfox-chat/pricing)

#### Free Trial

Yes

### Olark

#### Entry-Level Pricing

Plan: Olark Live Chat

Price: $17  per month

Key Features:
- Per Operator
- Customize Your Design
- Chat Ratings

[Learn more about Olark](https://www.g2.com/products/olark/reviews)

#### Free Trial

Yes

### LivePerson

#### Entry-Level Pricing

Plan: Bronze

Price: Contact Us

Description: Boost agent efficiency with a messaging-first workspace

Key Features:
- Agent & Supervisor Experience: Includes multi-channel agent workspace, cobrowse, secure forms to optimize agent productivity and customer experience.
- Administrative Experience: Includes management console, campaign builder, and allow admins to create and manage users and skills.
- Communication Channels: Includes web, app, SMS, Email Connect, Whatsapp, Apple Messaging for Business, Messenger, Instagram, Google RCS Messaging, Google Business Messaging, Kakao Talk, Line, Viber, WeChat.  X (former Twitter) is supported with additional fees. Includes LivePerson Connect to Messaging (C2M) which is an IVR deflection solution that lets brands move voice calls to messages through the Conversational Cloud platform.

[Browse all 3 editions](https://www.g2.com/products/liveperson/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **HappyFox Chat** | N/A | N/A |
| **Olark** | N/A | N/A |
| **LivePerson** | N/A | N/A |

#### Messenger

| Feature | HappyFox Chat | Olark | LivePerson | 
|---|---|---|---|
| **Sequencing** | Not enough data | Not enough data | Not enough data | 
| **AI** | Not enough data | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | Not enough data | 
| **Customization Interface** | Not enough data | Not enough data | Not enough data | 

#### Channels

| Feature | HappyFox Chat | Olark | LivePerson | 
|---|---|---|---|
| **Social Media** | Not enough data | Not enough data | Not enough data | 
| **Website** | Not enough data | Not enough data | Not enough data | 
| **Text Message (SMS)** | Not enough data | Not enough data | Not enough data | 
| **Voice Assistants** | Not enough data | Not enough data | Not enough data | 
| **Other** | Not enough data | Not enough data | Not enough data | 

#### Customers

| Feature | HappyFox Chat | Olark | LivePerson | 
|---|---|---|---|
| **Targeting** | Not enough data | Not enough data | Not enough data | 
| **Profiles** | Not enough data | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | Not enough data | 
| **Lead Gathering** | Not enough data | Not enough data | Not enough data | 
| **Sales Conversion** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | HappyFox Chat | Olark | LivePerson | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **HappyFox Chat** | N/A | N/A |
| **Olark** | N/A | N/A |
| **LivePerson** | N/A | N/A |

#### Call Analytics

| Feature | HappyFox Chat | Olark | LivePerson | 
|---|---|---|---|
| **Call Recording** | Not enough data | Not enough data | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | Not enough data | 
| **Call Analysis** | Not enough data | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | HappyFox Chat | Olark | LivePerson | 
|---|---|---|---|
| **Customer Scoring** | Not enough data | Not enough data | Not enough data | 
| **Speech-to-Text** | Not enough data | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | HappyFox Chat | Olark | LivePerson | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | HappyFox Chat | Olark | LivePerson | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **HappyFox Chat** | N/A | N/A |
| **Olark** | N/A | N/A |
| **LivePerson** | 8.4/10 | 70 |

#### Responses

| Feature | HappyFox Chat | Olark | LivePerson | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | 8.1 (55 reviews) | 
| **Route To Human** | Not enough data | Not enough data | 8.1 (58 reviews) | 
| **Natural Language Understanding (NLU)** | Not enough data | Not enough data | 8.3 (59 reviews) | 

#### Automation - AI Agents

| Feature | HappyFox Chat | Olark | LivePerson | 
|---|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | HappyFox Chat | Olark | LivePerson | 
|---|---|---|---|
| **Conversation Editor** | Not enough data | Not enough data | 8.6 (55 reviews) | 
| **Integration** | Not enough data | Not enough data | 8.7 (23 reviews) | 
| **Human-In-The-Loop** | Not enough data | Not enough data | 8.1 (56 reviews) | 

#### Autonomy -  AI Agents

| Feature | HappyFox Chat | Olark | LivePerson | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | HappyFox Chat | Olark | LivePerson | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 8.7 (5 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 8.7 (5 reviews) | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **HappyFox Chat** | N/A | N/A |
| **Olark** | N/A | N/A |
| **LivePerson** | 8.7/10 | 26 |

#### Responses

| Feature | HappyFox Chat | Olark | LivePerson | 
|---|---|---|---|
| **Customization** | Not enough data | Not enough data | 8.6 (14 reviews) | 
| **Control** | Not enough data | Not enough data | 8.6 (14 reviews) | 
| **Route To Human** | Not enough data | Not enough data | 8.7 (17 reviews) | 
| **Menu bars** | Not enough data | Not enough data | 8.6 (13 reviews) | 
| **Drip sequences** | Not enough data | Not enough data | 8.7 (10 reviews) | 

#### Platform

| Feature | HappyFox Chat | Olark | LivePerson | 
|---|---|---|---|
| **Live chat** | Not enough data | Not enough data | 9.2 (15 reviews) | 
| **Integrations** | Not enough data | Not enough data | 9.0 (13 reviews) | 
| **Branding** | Not enough data | Not enough data | 8.7 (15 reviews) | 
| **Analytics** | Not enough data | Not enough data | 8.0 (15 reviews) | 
| **A/B testing** | Not enough data | Not enough data | 8.6 (12 reviews) | 
| **Role-based access** | Not enough data | Not enough data | 9.0 (12 reviews) | 
| **Collection of information** | Not enough data | Not enough data | 8.6 (12 reviews) | 

#### Generative AI

| Feature | HappyFox Chat | Olark | LivePerson | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 8.5 (9 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 8.9 (9 reviews) | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **HappyFox Chat** | N/A | N/A |
| **Olark** | N/A | N/A |
| **LivePerson** | 8.2/10 | 26 |

#### Conversational Platform

| Feature | HappyFox Chat | Olark | LivePerson | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | 6.9 (19 reviews) | 
| **Omnichannel** | Not enough data | Not enough data | 8.2 (19 reviews) | 
| **Contextual Engagement** | Not enough data | Not enough data | 8.2 (16 reviews) | 
| **Proactive Engagement** | Not enough data | Not enough data | 8.5 (19 reviews) | 

#### Support Automation

| Feature | HappyFox Chat | Olark | LivePerson | 
|---|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | 8.0 (18 reviews) | 
| **Seamless Escalation** | Not enough data | Not enough data | 8.1 (19 reviews) | 
| **Transcripts** | Not enough data | Not enough data | 8.7 (20 reviews) | 
| **Self-Serve Support** | Not enough data | Not enough data | 8.0 (20 reviews) | 

#### Generative AI

| Feature | HappyFox Chat | Olark | LivePerson | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 8.3 (10 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 8.7 (10 reviews) | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **HappyFox Chat** | N/A | N/A |
| **Olark** | N/A | N/A |
| **LivePerson** | 8.7/10 | 19 |

#### Customer Support

| Feature | HappyFox Chat | Olark | LivePerson | 
|---|---|---|---|
| **Text** | Not enough data | Not enough data | 8.6 (11 reviews) | 
| **Speech** | Not enough data | Not enough data | 8.9 (9 reviews) | 
| **Knowledge Base** | Not enough data | Not enough data | 8.6 (11 reviews) | 

#### Automation

| Feature | HappyFox Chat | Olark | LivePerson | 
|---|---|---|---|
| **Ticket Resolution** | Not enough data | Not enough data | 9.2 (10 reviews) | 
| **Customization** | Not enough data | Not enough data | 8.6 (11 reviews) | 
| **Intelligent Routing** | Not enough data | Not enough data | 8.5 (11 reviews) | 

#### Artificial Intelligence

| Feature | HappyFox Chat | Olark | LivePerson | 
|---|---|---|---|
| **Learning** | Not enough data | Not enough data | 8.3 (12 reviews) | 
| **Language** | Not enough data | Not enough data | 8.8 (11 reviews) | 
| **Conversational AI** | Not enough data | Not enough data | 8.8 (12 reviews) | 

### Bot Platforms

| Product | Score | Reviews |
|---|---|---|
| **HappyFox Chat** | N/A | N/A |
| **Olark** | N/A | N/A |
| **LivePerson** | 9.1/10 | 13 |

#### Generative AI

| Feature | HappyFox Chat | Olark | LivePerson | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 9.0 (8 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 9.2 (8 reviews) | 

#### Agentic AI - Bot Platforms

| Feature | HappyFox Chat | Olark | LivePerson | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **HappyFox Chat** | 8.7/10 | 38 |
| **Olark** | 8.6/10 | 118 |
| **LivePerson** | 8.1/10 | 45 |

#### Generative AI

| Feature | HappyFox Chat | Olark | LivePerson | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.6 (9 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 8.0 (9 reviews) | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 7.8 (9 reviews) | 

#### Communication

| Feature | HappyFox Chat | Olark | LivePerson | 
|---|---|---|---|
| **Pop-up Chat** | 9.4 (34 reviews) ✓ Verified | 9.3 (111 reviews) ✓ Verified | 9.0 (36 reviews) ✓ Verified | 
| **Notifications** | 9.1 (36 reviews) ✓ Verified | 8.8 (108 reviews) ✓ Verified | 8.8 (34 reviews) ✓ Verified | 
| **Targeted Emails** | 8.5 (16 reviews) | 8.2 (54 reviews) | 7.2 (19 reviews) | 
| **In-App Messaging** | 8.9 (28 reviews) | 9.7 (5 reviews) | 8.6 (28 reviews) ✓ Verified | 
| **Co-Browsing** | Not enough data | Not enough data | 8.4 (15 reviews) ✓ Verified | 

####  Internal Use

| Feature | HappyFox Chat | Olark | LivePerson | 
|---|---|---|---|
| **Customization ** | 7.9 (26 reviews) ✓ Verified | 7.7 (97 reviews) ✓ Verified | 7.6 (31 reviews) ✓ Verified | 
| **Conversation Archiving** | 8.7 (30 reviews) ✓ Verified | 8.8 (103 reviews) ✓ Verified | 7.9 (26 reviews) ✓ Verified | 
| **Lead Development** | 8.5 (24 reviews) ✓ Verified | 8.3 (74 reviews) ✓ Verified | 8.4 (22 reviews) ✓ Verified | 
| **Knowledge Base** | 9.0 (25 reviews) | 8.0 (5 reviews) | 7.7 (27 reviews) ✓ Verified | 
| **Team Inbox ** | 8.7 (21 reviews) ✓ Verified | 8.1 (6 reviews) | 8.8 (23 reviews) ✓ Verified | 
| **Customer Profiles** | 8.5 (26 reviews) ✓ Verified | 8.7 (32 reviews) ✓ Verified | 7.5 (29 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **HappyFox Chat** | N/A | N/A |
| **Olark** | N/A | N/A |
| **LivePerson** | 8.1/10 | 21 |

#### Generative AI

| Feature | HappyFox Chat | Olark | LivePerson | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | HappyFox Chat | Olark | LivePerson | 
|---|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 8.3 (16 reviews) | 
| **Searchable Articles** | Not enough data | Not enough data | 8.0 (9 reviews) | 
| **Community Forums** | Not enough data | Not enough data | 7.5 (8 reviews) | 
| **Mobile Optimization** | Not enough data | Not enough data | 8.2 (11 reviews) | 
| **Personalization** | Not enough data | Not enough data | 7.8 (12 reviews) | 

#### Self-Service Platform

| Feature | HappyFox Chat | Olark | LivePerson | 
|---|---|---|---|
| **Branding** | Not enough data | Not enough data | 7.9 (12 reviews) | 
| **Automation** | Not enough data | Not enough data | 8.2 (12 reviews) | 
| **Artificial Intelligence** | Not enough data | Not enough data | 8.3 (12 reviews) | 
| **Integrations** | Not enough data | Not enough data | 8.3 (9 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | HappyFox Chat | Olark | LivePerson | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **HappyFox Chat** | N/A | N/A |
| **Olark** | N/A | N/A |
| **LivePerson** | 7.8/10 | 13 |

#### Generative AI

| Feature | HappyFox Chat | Olark | LivePerson | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 8.0 (5 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.7 (5 reviews) | 

#### Process

| Feature | HappyFox Chat | Olark | LivePerson | 
|---|---|---|---|
| **Mentions** | Not enough data | Not enough data | 7.7 (5 reviews) | 
| **Tickets** | Not enough data | Not enough data | 7.6 (7 reviews) | 
| **Macros** | Not enough data | Not enough data | 7.5 (6 reviews) | 

#### Channels

| Feature | HappyFox Chat | Olark | LivePerson | 
|---|---|---|---|
| **Email** | Not enough data | Not enough data | 7.4 (7 reviews) | 
| **Social** | Not enough data | Not enough data | 8.1 (8 reviews) | 
| **Live Chat** | Not enough data | Not enough data | 8.1 (6 reviews) | 
| **Phone** | Not enough data | Not enough data | 7.8 (6 reviews) | 
| **Text** | Not enough data | Not enough data | 8.1 (6 reviews) | 

#### Insight

| Feature | HappyFox Chat | Olark | LivePerson | 
|---|---|---|---|
| **Surveys** | Not enough data | Not enough data | 8.1 (6 reviews) | 
| **Reporting** | Not enough data | Not enough data | 7.6 (7 reviews) | 
| **Visitor Activity** | Not enough data | Not enough data | 7.9 (7 reviews) | 
| **Help Desk** | Not enough data | Not enough data | 8.1 (7 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **HappyFox Chat** | N/A | N/A |
| **Olark** | N/A | N/A |
| **LivePerson** | N/A | N/A |

#### Generative AI

| Feature | HappyFox Chat | Olark | LivePerson | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### AI SDRs

| Product | Score | Reviews |
|---|---|---|
| **HappyFox Chat** | N/A | N/A |
| **Olark** | N/A | N/A |
| **LivePerson** | N/A | N/A |

#### Automation

| Feature | HappyFox Chat | Olark | LivePerson | 
|---|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | Not enough data | 

#### Autonomy

| Feature | HappyFox Chat | Olark | LivePerson | 
|---|---|---|---|
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | 

#### Outbound Sales

| Feature | HappyFox Chat | Olark | LivePerson | 
|---|---|---|---|
| **Follow-Up Scheduling** | Not enough data | Not enough data | Not enough data | 
| **Prospect Prioritization** | Not enough data | Not enough data | Not enough data | 
| **Multichannel Campaign Execution** | Not enough data | Not enough data | Not enough data | 
| **Personalized Outreach** | Not enough data | Not enough data | Not enough data | 
| **Outreach Performance Analytics** | Not enough data | Not enough data | Not enough data | 

#### Inbound Sales

| Feature | HappyFox Chat | Olark | LivePerson | 
|---|---|---|---|
| **Data Enrichment** | Not enough data | Not enough data | Not enough data | 
| **Inquiry Routing** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 
| **Real-Time Engagement** | Not enough data | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | Not enough data | 

### AI IT Agents

| Product | Score | Reviews |
|---|---|---|
| **HappyFox Chat** | N/A | N/A |
| **Olark** | N/A | N/A |
| **LivePerson** | N/A | N/A |

#### Automation - AI IT Agents

| Feature | HappyFox Chat | Olark | LivePerson | 
|---|---|---|---|
| **Document Processing** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 

#### Autonomy - AI IT Agents

| Feature | HappyFox Chat | Olark | LivePerson | 
|---|---|---|---|
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 

#### IT Ticket Management - AI IT Agents

| Feature | HappyFox Chat | Olark | LivePerson | 
|---|---|---|---|
| **Ticket Status Updates** | Not enough data | Not enough data | Not enough data | 
| **SLA Monitoring** | Not enough data | Not enough data | Not enough data | 
| **Ticket Categorization** | Not enough data | Not enough data | Not enough data | 
| **Ticket Assignment** | Not enough data | Not enough data | Not enough data | 
| **Automated Ticket Creation** | Not enough data | Not enough data | Not enough data | 

#### IT Support Automation - AI IT Agents

| Feature | HappyFox Chat | Olark | LivePerson | 
|---|---|---|---|
| **Knowledge Base Utilization** | Not enough data | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | Not enough data | 
| **Real-Time Troubleshooting** | Not enough data | Not enough data | Not enough data | 
| **User Self-Service Assistance** | Not enough data | Not enough data | Not enough data | 
| **Proactive Issue Detection** | Not enough data | Not enough data | Not enough data | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **HappyFox Chat** | N/A | N/A |
| **Olark** | N/A | N/A |
| **LivePerson** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | HappyFox Chat | Olark | LivePerson | 
|---|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | HappyFox Chat | Olark | LivePerson | 
|---|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | HappyFox Chat | Olark | LivePerson | 
|---|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | HappyFox Chat | Olark | LivePerson | 
|---|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | Not enough data | 

### Conversational Commerce Platforms

| Product | Score | Reviews |
|---|---|---|
| **HappyFox Chat** | N/A | N/A |
| **Olark** | N/A | N/A |
| **LivePerson** | N/A | N/A |

#### Conversational AI - Conversational Commerce Platforms

| Feature | HappyFox Chat | Olark | LivePerson | 
|---|---|---|---|
| **AI chatbots** | Not enough data | Not enough data | Not enough data | 
| **Messaging and Notifications** | Not enough data | Not enough data | Not enough data | 
| **AI agents ** | Not enough data | Not enough data | Not enough data | 
| **Voice assistants** | Not enough data | Not enough data | Not enough data | 
| **Communication apps** | Not enough data | Not enough data | Not enough data | 

#### Platform integration - Conversational Commerce Platforms

| Feature | HappyFox Chat | Olark | LivePerson | 
|---|---|---|---|
| **Ecommerce stores** | Not enough data | Not enough data | Not enough data | 
| **Sales channels** | Not enough data | Not enough data | Not enough data | 
| **Payment Platform** | Not enough data | Not enough data | Not enough data | 
| **Internal tools** | Not enough data | Not enough data | Not enough data | 

#### Analytics and Reporting - Conversational Commerce Platforms

| Feature | HappyFox Chat | Olark | LivePerson | 
|---|---|---|---|
| **Conversational analytics** | Not enough data | Not enough data | Not enough data | 
| **Advance reporting** | Not enough data | Not enough data | Not enough data | 

### SAP Store

| Product | Score | Reviews |
|---|---|---|
| **HappyFox Chat** | N/A | N/A |
| **Olark** | N/A | N/A |
| **LivePerson** | N/A | N/A |

#### Agentic AI - SAP Store

| Feature | HappyFox Chat | Olark | LivePerson | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **HappyFox Chat** | N/A | N/A |
| **Olark** | N/A | N/A |
| **LivePerson** | 9.2/10 | 23 |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | HappyFox Chat | Olark | LivePerson | 
|---|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 9.2 (6 reviews) | 
| **Contextual Response Generation** | Not enough data | Not enough data | 9.2 (6 reviews) | 
| **Sentiment Analysis** | Not enough data | Not enough data | 9.2 (6 reviews) | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 9.2 (6 reviews) | 
| **Multilingual Support** | Not enough data | Not enough data | 9.2 (6 reviews) | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | HappyFox Chat | Olark | LivePerson | 
|---|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 9.4 (6 reviews) | 
| **Feedback Collection** | Not enough data | Not enough data | 9.2 (6 reviews) | 
| **Escalation Handling** | Not enough data | Not enough data | 9.2 (6 reviews) | 
| **Workflow Optimization** | Not enough data | Not enough data | 8.8 (8 reviews) | 

#### Automation

| Feature | HappyFox Chat | Olark | LivePerson | 
|---|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 9.3 (10 reviews) | 
| **Feedback Collection** | Not enough data | Not enough data | 9.2 (6 reviews) | 
| **Document Processing** | Not enough data | Not enough data | 9.2 (6 reviews) | 

#### Autonomy

| Feature | HappyFox Chat | Olark | LivePerson | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 9.2 (6 reviews) | 
| **Adaptive Responses** | Not enough data | Not enough data | 9.4 (6 reviews) | 
| **Task Execution** | Not enough data | Not enough data | 9.4 (6 reviews) | 
| **Problem Solving** | Not enough data | Not enough data | 9.4 (6 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **HappyFox Chat** | N/A | N/A |
| **Olark** | N/A | N/A |
| **LivePerson** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | HappyFox Chat | Olark | LivePerson | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Live Chat Software](https://www.g2.com/categories/live-chat)



**Unique to LivePerson (16):** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms), [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents), [AI SDRs Software](https://www.g2.com/categories/ai-sdrs), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Chatbots Software](https://www.g2.com/categories/chatbots), [Bot Platforms](https://www.g2.com/categories/bot-platforms), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [SAP Store Software](https://www.g2.com/categories/sap-store), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants)


---
## Reviewer Demographics

### By Company Size

| Segment | HappyFox Chat | Olark | LivePerson | 
|---|---|---|---|
| **Small-Business** | 71.3% | 49.5% | 20.0% | 
| **Mid-Market** | 26.7% | 45.0% | 43.3% | 
| **Enterprise** | 2.0% | 5.5% | 36.7% | 

### By Industry

#### HappyFox Chat

- **Internet:** 8.9%
- **Marketing and Advertising:** 5.9%
- **Computer Software:** 5.9%
- **Information Technology and Services:** 5.9%
- **Financial Services:** 4.0%
- **E-Learning:** 4.0%
- **Consumer Goods:** 4.0%
- **Wireless:** 4.0%
- **Retail:** 3.0%
- **Consumer Services:** 3.0%
- **Other:** 51.5%

#### Olark

- **Computer Software:** 19.5%
- **Internet:** 11.4%
- **Retail:** 6.4%
- **Education Management:** 4.5%
- **Marketing and Advertising:** 4.1%
- **Information Technology and Services:** 4.1%
- **Higher Education:** 2.7%
- **Hospitality:** 2.3%
- **Insurance:** 2.3%
- **Consumer Services:** 1.8%
- **Other:** 40.9%

#### LivePerson

- **Internet:** 14.9%
- **Retail:** 14.4%
- **Telecommunications:** 7.7%
- **Information Technology and Services:** 5.5%
- **Computer Software:** 4.4%
- **Financial Services:** 4.4%
- **Insurance:** 3.9%
- **Apparel & Fashion:** 2.8%
- **Automotive:** 2.8%
- **Outsourcing/Offshoring:** 2.8%
- **Other:** 36.5%

---
## Alternatives

### Alternatives to HappyFox Chat

- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.4/5 stars (806 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3851 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [Lime Connect (formerly Userlike)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews) — 4.4/5 stars (453 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7587 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3742 reviews)
- [TeamSupport](https://www.g2.com/products/teamsupport/reviews) — 4.4/5 stars (891 reviews)
- [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) — 4.4/5 stars (430 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6936 reviews)

### Alternatives to Olark

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3851 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.4/5 stars (806 reviews)
- [Lime Connect (formerly Userlike)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews) — 4.4/5 stars (453 reviews)
- [Pure Chat](https://www.g2.com/products/pure-chat/reviews) — 4.4/5 stars (207 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews)
- [tawk.to](https://www.g2.com/products/tawk-to/reviews) — 4.5/5 stars (202 reviews)
- [Velaro](https://www.g2.com/products/velaro/reviews) — 4.1/5 stars (17 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3742 reviews)
- [Zoho SalesIQ](https://www.g2.com/products/zoho-salesiq/reviews) — 4.4/5 stars (255 reviews)

### Alternatives to LivePerson

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6936 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3851 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.4/5 stars (806 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1546 reviews)
- [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — 4.3/5 stars (736 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [Lime Connect (formerly Userlike)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews) — 4.4/5 stars (453 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3742 reviews)

---
## Top Discussions

### HappyFox Chat

- Title: [Is there an on-premises version of HappyFox Chat?](https://www.g2.com/discussions/on-premises) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "No, at this point of time there is no on-premises version of HappyFox Chat"
- Title: [Do you have a mobile app?](https://www.g2.com/discussions/mobile-applications-6c59c85c-b6f4-49fc-835b-960f655c1b80) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes, We do have native mobile applications for iOS, Android and Windows, for more info visit https://happyfoxchat.com/mobile"
- Title: [What happens at the end of the 14-day trial?](https://www.g2.com/discussions/14-free-trial) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "To continue using a HappyFox Chat paid plan after the 14-day trial period, you will need to purchase a monthly subscription of your desired plan using credit..."
- Title: [Any special discounts?](https://www.g2.com/discussions/special-discounts-0a9a0309-9941-4f9f-854b-9c157392bebb) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Educational Institutions and Non-Profit Organizations can avail special discounts by contacting us."
- Title: [What are your billing cycles and payment options?](https://www.g2.com/discussions/billing-cycles-e65430fa-7d5b-4dbc-ab01-4d4bc692f37a) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "You can choose between month-to-month and annual billing. We accept payments using VISA, Mastercard and American Express credit cards or you can also request..."

### Olark

- Title: [What is Olark chat?](https://www.g2.com/discussions/what-is-olark-chat) — 1 comment
  > **Top comment:** "Olark Chat is an app that lives on your website and lets visitors connect with agents at your company for real-time support and feedback, and it can be..."

### LivePerson

- Title: [how to use canned responses in LIveEngage if the hot keys combination is not working](https://www.g2.com/discussions/4254-how-to-use-canned-responses-in-liveengage-if-the-hot-keys-combination-is-not-working) — 2 comments, 1 upvote
  > **Top comment:** "I don't know but for a work around I would think using a word doc or PDF with the canned responses on them that you could copy and paste till liveengagr..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/happyfox-chat-vs-olark-vs-liveperson)