Compare Halp and Xurrent ITSM 
At a Glance
Market Segments
Mid-Market (83.3% of reviews)
Enterprise (54.3% of reviews)
Entry-Level Pricing
$15.00 1 Per help desk agent / mo Per Month
No pricing available
Halp
Star Rating
(49)4.7 out of 5
Market Segments
Mid-Market (83.3% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$15.00 1 Per help desk agent / mo Per Month
Browse all 2 pricing plansXurrent ITSM
Star Rating
(87)4.6 out of 5
Market Segments
Enterprise (54.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Xurrent ITSMHalp vs Xurrent ITSM
When assessing the two solutions, reviewers found Halp easier to use, set up, and administer. Reviewers also preferred doing business with Halp overall.
- Reviewers felt that Halp meets the needs of their business better than Xurrent ITSM.
- When comparing quality of ongoing product support, reviewers felt that Halp is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Xurrent ITSM over Halp.
Pricing
Entry-Level Pricing
Halp
Standard
$15.00
1 Per help desk agent / mo Per Month
For teams getting started with conversational ticketing
- Unlimited custom tickets, fields, and forms
- Unlimited requesters and Slack channels
- Unlimited queues
Xurrent ITSM
No pricing availableFree Trial
Halp
Free Trial is available
Xurrent ITSM
Free Trial is available
Ratings
Meets Requirements
9.2
34
8.9
69
Ease of Use
9.5
34
9.1
70
Ease of Setup
9.3
23
8.7
49
Ease of Admin
9.4
24
8.6
48
Quality of Support
9.6
28
9.1
68
Has the product been a good partner in doing business?
9.9
21
9.2
47
Product Direction (% positive)
9.2
29
9.8
64
Features by Category
Administration
Not enough data
8.6
41
Not enough data
8.1
40
Not enough data
8.2
42
Service Desk
Not enough data
8.8
42
Not enough data
8.4
42
Not enough data
8.8
42
Management
Not enough data
8.3
40
Not enough data
8.9
38
Not enough data
8.6
33
Not enough data
8.5
36
Not enough data
8.0
32
Functionality
Not enough data
9.3
42
Not enough data
7.7
33
Not enough data
8.0
34
Not enough data
8.5
41
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
7.1
36
Not enough data
8.5
37
Not enough data
8.4
40
Not enough data
Not enough data
Management Tools
Not enough data
9.0
42
Not enough data
8.9
39
Not enough data
8.5
40
Generative AI
Not enough data
8.7
13
Not enough data
8.9
12
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.8
12
8.6
49
8.1
13
8.3
47
8.6
16
8.1
50
8.9
11
8.5
48
9.2
11
8.6
48
Reporting
7.4
14
8.2
47
8.0
11
7.9
49
8.3
8
7.6
38
Access & Usability
9.6
9
7.8
44
9.3
15
8.7
48
Not enough data
8.4
44
8.8
13
8.7
35
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Feature Not Available
Platform
Not enough data
8.9
28
Not enough data
8.5
28
Not enough data
8.8
31
Not enough data
8.2
32
Not enough data
8.5
34
Security
Not enough data
7.9
25
Not enough data
7.2
24
Not enough data
Feature Not Available
Not enough data
9.3
32
Not enough data
9.1
34
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Halp and Xurrent ITSM are categorized as Service Desk
Unique Categories
Halp has no unique categories
Xurrent ITSM is categorized as IT Service Management (ITSM) Tools, Incident Management, and Enterprise IT Management
Reviews
Reviewers' Company Size
Halp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Xurrent ITSM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
20.8%
Computer Software
16.7%
Financial Services
6.3%
Computer Games
4.2%
Entertainment
4.2%
Other
47.9%
Information Technology and Services
27.2%
Insurance
8.6%
Automotive
6.2%
Consulting
4.9%
Computer Software
4.9%
Other
48.1%
Alternatives
Discussions
How to open a ticket from Slack
1 Comment
Official Response from Halp
https://plz.halp.com/article/how-to-make-tickets-in-slack/Read more
How to invite new agents
1 Comment
Official Response from Halp
After that, the agent needs to go to yoursubdomain.halp.ai and click "Add to Slack" to sign up for their Halp agent account.
Once they've completed the...Read more
How to set or update the triage channel in Slack
1 Comment
Official Response from Halp
https://plz.halp.com/article/how-to-set-the-triage-channel-in-slack/Read more
Xurrent ITSM has no discussions with answers
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