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Compare Halp and Spiceworks Cloud Help Desk 
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At a Glance
Market Segments
Mid-Market (83.3% of reviews)
Mid-Market (65.8% of reviews)
Entry-Level Pricing
$15.00 1 Per help desk agent / mo Per Month
Free
Halp
Star Rating
(49)4.7 out of 5
Market Segments
Mid-Market (83.3% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$15.00 1 Per help desk agent / mo Per Month
Browse all 2 pricing plansSpiceworks Cloud Help Desk
Star Rating
(311)4.3 out of 5
Market Segments
Mid-Market (65.8% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Spiceworks Cloud Help Desk offers a solid ticket creation user experience with a score of 8.2, while Halp excels in ticket notifications, scoring 8.6, making it easier for users to stay updated on ticket statuses.
- Reviewers mention that Halp shines in ease of use with a score of 9.5, compared to Spiceworks' 8.7, indicating that Halp may be more intuitive for new users navigating the platform.
- G2 users highlight that Spiceworks Cloud Help Desk has a robust customer and contacts database, scoring 9.0, which is crucial for managing client relationships effectively, whereas Halp's integration of knowledge base and ticketing is rated higher at 9.2, enhancing the support process.
- Users on G2 note that Halp's mobile user support is significantly better, scoring 9.6 compared to Spiceworks' 5.8, suggesting that Halp is more accessible for users who need to manage tickets on the go.
- Reviewers say that Spiceworks Cloud Help Desk has a strong SLA management feature with a score of 8.8, which is essential for maintaining service standards, while Halp's overall quality of support is rated higher at 9.6, indicating a more responsive support team.
- Users report that Spiceworks provides a free entry-level price, making it an attractive option for budget-conscious teams, while Halp's entry-level price of $15.00 may be a consideration for those evaluating cost versus features.
Pricing
Entry-Level Pricing
Halp
Standard
$15.00
1 Per help desk agent / mo Per Month
For teams getting started with conversational ticketing
- Unlimited custom tickets, fields, and forms
- Unlimited requesters and Slack channels
- Unlimited queues
Spiceworks Cloud Help Desk
Spiceworks Hosts It
Free
Hosted hassle-free in the cloud.
No installation and no hardware.
Free Trial
Halp
Free Trial is available
Spiceworks Cloud Help Desk
No trial information availableRatings
Meets Requirements
9.2
34
8.6
286
Ease of Use
9.5
34
8.7
287
Ease of Setup
9.3
23
8.7
215
Ease of Admin
9.4
24
8.8
217
Quality of Support
9.6
28
8.4
235
Has the product been a good partner in doing business?
9.9
21
8.9
176
Product Direction (% positive)
9.2
29
8.1
286
Features by Category
Ticket and Case Management
Not enough data
8.2
13
|
Verified
Not enough data
8.3
13
|
Verified
Not enough data
8.8
11
|
Verified
Not enough data
8.3
10
Not enough data
8.8
7
|
Verified
Not enough data
8.8
11
|
Verified
Not enough data
8.1
12
|
Verified
Not enough data
9.0
8
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.3
12
|
Verified
Not enough data
9.3
12
|
Verified
Not enough data
7.5
6
|
Verified
Not enough data
6.0
5
Not enough data
Feature Not Available
Platform
Not enough data
5.8
8
|
Verified
Not enough data
7.4
9
|
Verified
Not enough data
9.2
10
|
Verified
Not enough data
7.5
8
|
Verified
Not enough data
8.3
9
|
Verified
Not enough data
8.0
11
|
Verified
Incident Management
8.8
12
Feature Not Available
8.1
13
8.8
125
8.6
16
9.3
131
8.9
11
8.2
113
9.2
11
8.2
102
Reporting
7.4
14
8.6
127
8.0
11
8.4
107
8.3
8
Feature Not Available
Access & Usability
9.6
9
8.1
98
9.3
15
8.9
106
Not enough data
8.9
89
8.8
13
Feature Not Available
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Halp and Spiceworks Cloud Help Desk are categorized as Service Desk
Unique Categories
Halp has no unique categories
Spiceworks Cloud Help Desk is categorized as Help Desk
Reviews
Reviewers' Company Size
Halp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Spiceworks Cloud Help Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
20.8%
Computer Software
16.7%
Financial Services
6.3%
Internet
4.2%
Human Resources
4.2%
Other
47.9%
Information Technology and Services
17.9%
Education Management
8.5%
Higher Education
4.9%
Hospital & Health Care
4.6%
Computer Software
2.6%
Other
61.6%
Alternatives
Discussions
How to open a ticket from Slack
1 Comment
Official Response from Halp
https://plz.halp.com/article/how-to-make-tickets-in-slack/Read more
How to invite new agents
1 Comment
Official Response from Halp
After that, the agent needs to go to yoursubdomain.halp.ai and click "Add to Slack" to sign up for their Halp agent account.
Once they've completed the...Read more
How to set or update the triage channel in Slack
1 Comment
Official Response from Halp
https://plz.halp.com/article/how-to-set-the-triage-channel-in-slack/Read more
I have a computer repair service and I have customers whom live out of town...how could I use spiceworks to administer routine task through a secure connection?
4 Comments
DK
Looks like a really old question so Spiceworks might not have had this out back then, but the feature is called Remote...Read more
What is Spiceworks Cloud Help Desk used for?
1 Comment
AS
It can be used as your IT helpdesk or HR helpdesk even for your employees or maybe a space where you can gather the feedback from employees Read more
Spiceworks Cloud Help Desk has no more discussions with answers
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