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Compare Halp and Incident IQ 
Featured Products
At a Glance
Market Segments
Mid-Market (83.3% of reviews)
Mid-Market (51.2% of reviews)
Pros & Cons
Not enough data
Not enough data
Entry-Level Pricing
$15.00 1 Per help desk agent / mo Per Month
No pricing available
Halp
Star Rating
(49)4.7 out of 5
Market Segments
Mid-Market (83.3% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$15.00 1 Per help desk agent / mo Per Month
Browse all 2 pricing plansIncident IQ
Star Rating
(218)4.6 out of 5
Market Segments
Mid-Market (51.2% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Incident IQHalp vs Incident IQ
When assessing the two solutions, reviewers found Halp easier to use, set up, and administer. Reviewers also preferred doing business with Halp overall.
- Reviewers felt that Halp meets the needs of their business better than Incident IQ.
- When comparing quality of ongoing product support, reviewers felt that Halp is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Incident IQ over Halp.
Pricing
Entry-Level Pricing
Halp
Standard
$15.00
1 Per help desk agent / mo Per Month
For teams getting started with conversational ticketing
- Unlimited custom tickets, fields, and forms
- Unlimited requesters and Slack channels
- Unlimited queues
Incident IQ
No pricing availableFree Trial
Halp
Free Trial is available
Incident IQ
No trial information availableRatings
Meets Requirements
9.2
34
9.0
202
Ease of Use
9.5
34
8.9
204
Ease of Setup
9.3
23
8.9
99
Ease of Admin
9.4
24
9.0
105
Quality of Support
9.6
28
9.1
185
Has the product been a good partner in doing business?
9.9
21
9.4
101
Product Direction (% positive)
9.2
29
9.4
199
Features by Category
Ticket and Case Management
Not enough data
8.8
91
Not enough data
8.8
91
Not enough data
8.9
92
Not enough data
8.9
83
Not enough data
8.7
66
Not enough data
9.0
91
Not enough data
9.0
89
Not enough data
8.8
75
Generative AI
Not enough data
7.8
26
Not enough data
7.8
26
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.7
81
Not enough data
8.6
74
Not enough data
7.9
46
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform
Not enough data
8.0
63
Not enough data
8.7
79
Not enough data
8.6
83
Not enough data
9.0
84
Not enough data
8.5
80
Not enough data
8.9
84
Customization
Not enough data
Not enough data
Not enough data
Not enough data
HR Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Logistics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Asset Inventory
Not enough data
9.2
95
Not enough data
8.7
72
Not enough data
8.6
65
Not enough data
8.5
77
Not enough data
8.7
74
Generative AI
Not enough data
8.1
26
Not enough data
8.1
26
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
9.0
89
Not enough data
8.7
74
Not enough data
8.4
55
Not enough data
8.9
87
Incident Management
8.8
12
9.0
119
8.1
13
8.9
111
8.6
16
8.9
121
8.9
11
8.4
114
9.2
11
8.4
108
Reporting
7.4
14
8.9
119
8.0
11
8.7
103
8.3
8
8.5
90
Access & Usability
9.6
9
8.0
104
9.3
15
8.5
106
Not enough data
8.6
103
8.8
13
8.6
89
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Halp and Incident IQ are categorized as Service Desk
Unique Categories
Halp has no unique categories
Incident IQ is categorized as HR Service Delivery, IT Asset Management, School Management, and Help Desk
Reviews
Reviewers' Company Size
Halp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Incident IQ
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
20.8%
Computer Software
16.7%
Financial Services
6.3%
Internet
4.2%
Human Resources
4.2%
Other
47.9%
Primary/Secondary Education
38.6%
Information Technology and Services
22.8%
Education Management
21.4%
Computer Software
2.3%
Telecommunications
1.9%
Other
13.0%
Alternatives
Discussions
How to open a ticket from Slack
1 Comment
Official Response from Halp
https://plz.halp.com/article/how-to-make-tickets-in-slack/Read more
How to invite new agents
1 Comment
Official Response from Halp
After that, the agent needs to go to yoursubdomain.halp.ai and click "Add to Slack" to sign up for their Halp agent account.
Once they've completed the...Read more
How to set or update the triage channel in Slack
1 Comment
Official Response from Halp
https://plz.halp.com/article/how-to-set-the-triage-channel-in-slack/Read more
How are you priced?
2 Comments
Official Response from Incident IQ
Incident IQ is priced based on student enrollment, creating a price point that is accessible for districts of all sizes. Read more
Do you integrate with single sign-on providers?
2 Comments
Official Response from Incident IQ
Yes. Incident IQ currently integrates with Google SSO, Azure, and Microsoft Local AD. Integrations with further SSO providers will be released in the near...Read more
Do you have a mobile app?
1 Comment
Official Response from Incident IQ
Yes. Incident IQ features a native mobile app, built for iOS and Android. Read more
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