# HaloPSA vs SuperOps Comparison | | HaloPSA | SuperOps | |---|---|---| | **Star Rating** | 4.6 out of 5 | 4.5 out of 5 | | **Total Reviews** | 43 | 133 | | **Largest Market Segment** | Small-Business (88.4% of reviews) | Small-Business (87.1% of reviews) | | **Entry Level Price** | Free Trial | $79.00 Per Month | --- ## Top Pros & Cons ### HaloPSA Pros: - Ease of Use (3 reviews) - Customer Support (2 reviews) Cons: - Learning Curve (2 reviews) - Billing Issues (1 reviews) ### SuperOps Pros: - Ease of Use (78 reviews) - Customer Support (66 reviews) Cons: - Missing Features (45 reviews) - Feature Issues (22 reviews) --- ## Ratings Comparison | Rating | HaloPSA | SuperOps | |---|---|---| | **Meets Requirements** | 8.8 (38 reviews) | 8.7 (115 reviews) | | **Ease of Use** | 8.4 (39 reviews) | 9.0 (119 reviews) | | **Ease of Setup** | 7.2 (35 reviews) | 9.0 (104 reviews) | | **Ease of Admin** | 8.1 (26 reviews) | 9.0 (100 reviews) | | **Quality of Support** | 8.9 (36 reviews) | 9.4 (114 reviews) | | **Has the product been a good partner in doing business?** | 9.1 (25 reviews) | 9.2 (100 reviews) | | **Product Direction (% positive)** | 9.0 (36 reviews) | 9.6 (115 reviews) | --- ## Pricing ### HaloPSA #### Entry-Level Pricing Plan: All-inclusive PSA software Price: Free Trial Description: Simple, transparent pricing. No tiered-plans or locked-away features, just all-inclusive PSA software. Key Features: - PSA Automation - Integrated PSA Platform - CRM [Learn more about HaloPSA](https://www.g2.com/products/halopsa/reviews) #### Free Trial Yes ### SuperOps #### Entry-Level Pricing Plan: Standard - PSA Only Price: $79.00 Per Month Description: PSA Only Key Features: - Ticketing - Projects - Automated billing and invoicing [Browse all 4 editions](https://www.g2.com/products/superops/pricing) #### Free Trial Yes --- ## Features Comparison By Category ### IT Service Management (ITSM) Tools | Product | Score | Reviews | |---|---|---| | **HaloPSA** | N/A | N/A | | **SuperOps** | N/A | N/A | #### Administration | Feature | HaloPSA | SuperOps | |---|---|---| | **Change Management** | Not enough data | Not enough data | | **Asset Management** | Not enough data | Not enough data | | **Reports & Analytics** | Not enough data | Not enough data | #### Service Desk | Feature | HaloPSA | SuperOps | |---|---|---| | **Help Desk** | Not enough data | Not enough data | | **Incident Reports** | Not enough data | Not enough data | | **Process Workflow** | Not enough data | Not enough data | #### Management | Feature | HaloPSA | SuperOps | |---|---|---| | **Reporting** | Not enough data | Not enough data | | **Administration Console** | Not enough data | Not enough data | | **Access Management** | Not enough data | Not enough data | | **Asset Management** | Not enough data | Not enough data | | **Policy Dictation** | Not enough data | Not enough data | #### Functionality | Feature | HaloPSA | SuperOps | |---|---|---| | **Ticketing System** | Not enough data | Not enough data | | **Performance Logging** | Not enough data | Not enough data | | **Alerting** | Not enough data | Not enough data | | **Automation** | Not enough data | Not enough data | #### Agentic AI - IT Service Management (ITSM) Tools | Feature | HaloPSA | SuperOps | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Remote Monitoring & Management (RMM) | Product | Score | Reviews | |---|---|---| | **HaloPSA** | N/A | N/A | | **SuperOps** | 8.6/10 | 97 | #### Inventory Management - Remote Monitoring & Management (RMM) | Feature | HaloPSA | SuperOps | |---|---|---| | **Device Management** | Not enough data | 8.9 (93 reviews) | | **Asset Management** | Not enough data | Not enough data | | **ITIL Policy Compliance** | Not enough data | Not enough data | #### Monitoring and Management | Feature | HaloPSA | SuperOps | |---|---|---| | **Remote Monitoring** | Not enough data | 8.9 (93 reviews) | | **Asset Tracking** | Not enough data | Feature Not Available | | **Application Deployment** | Not enough data | 8.1 (82 reviews) | | **Patch Management** | Not enough data | 8.8 (86 reviews) | | **Asset Tracking** | Not enough data | Not enough data | #### IT Operations & Workflow - Remote Monitoring & Management (RMM) | Feature | HaloPSA | SuperOps | |---|---|---| | **Workflow Management** | Not enough data | 7.7 (5 reviews) | #### Service Management | Feature | HaloPSA | SuperOps | |---|---|---| | **Remote Access** | Not enough data | 9.0 (93 reviews) | | **Service Management (Issue Prioritization)** | Not enough data | Not enough data | | **Ticketing** | Not enough data | Not enough data | #### Agentic AI - Remote Monitoring & Management (RMM) | Feature | HaloPSA | SuperOps | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Unified Endpoint Management (UEM) | Product | Score | Reviews | |---|---|---| | **HaloPSA** | N/A | N/A | | **SuperOps** | N/A | N/A | #### Scope | Feature | HaloPSA | SuperOps | |---|---|---| | **Endpoint Inclusiveness** | Not enough data | Not enough data | | **Multi-OS Support** | Not enough data | Not enough data | #### Security | Feature | HaloPSA | SuperOps | |---|---|---| | **Reporting and Alerts** | Not enough data | Not enough data | | **Endpoint Protection** | Not enough data | Not enough data | | **Remote Wiping** | Not enough data | Not enough data | #### Management | Feature | HaloPSA | SuperOps | |---|---|---| | **Device Enrollment** | Not enough data | Not enough data | | **Device Configuration** | Not enough data | Not enough data | | **Device Compliance** | Not enough data | Not enough data | | **Usage Information** | Not enough data | Not enough data | | **Data Separation** | Not enough data | Not enough data | #### Agentic AI - Unified Endpoint Management (UEM) | Feature | HaloPSA | SuperOps | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Network Monitoring | Product | Score | Reviews | |---|---|---| | **HaloPSA** | N/A | N/A | | **SuperOps** | 7.8/10 | 16 | #### Functionality | Feature | HaloPSA | SuperOps | |---|---|---| | **Performance Monitoring** | Not enough data | 8.0 (16 reviews) | | **Alerting** | Not enough data | 8.1 (16 reviews) | | **Improvement Suggestions** | Not enough data | 7.9 (16 reviews) | | **Multi-Network Capability** | Not enough data | 7.7 (16 reviews) | #### Monitoring - Network Monitoring | Feature | HaloPSA | SuperOps | |---|---|---| | **360-Degree Network Visibility** | Not enough data | Not enough data | | **Automated Network Discovery** | Not enough data | Not enough data | | **Real-Time Monitoring** | Not enough data | Not enough data | #### Management | Feature | HaloPSA | SuperOps | |---|---|---| | **Performance Baseline** | Not enough data | 7.7 (16 reviews) | | **Data Visualization** | Not enough data | 7.7 (16 reviews) | | **Path Analysis** | Not enough data | 7.5 (14 reviews) | #### Analytics - Network Monitoring | Feature | HaloPSA | SuperOps | |---|---|---| | **Predictive Performance Analytics** | Not enough data | Not enough data | | **Packet & Flow Analysis** | Not enough data | Not enough data | #### Security - Network Monitoring | Feature | HaloPSA | SuperOps | |---|---|---| | **Encrypted Data Transmission** | Not enough data | Not enough data | | **Zero Trust and Identity Management** | Not enough data | Not enough data | | **Integrated Network Security** | Not enough data | Not enough data | #### Network Performance - Network Monitoring | Feature | HaloPSA | SuperOps | |---|---|---| | **Dynamic Network Optimization** | Not enough data | Not enough data | | **Automated Tasks Routing** | Not enough data | Not enough data | #### AI Automation - Network Monitoring | Feature | HaloPSA | SuperOps | |---|---|---| | **Machine Learning-Based Anomaly Detection** | Not enough data | Not enough data | | **Self-Healing Networks** | Not enough data | Not enough data | | **Predictive Network Maintenance** | Not enough data | Not enough data | #### Agentic AI - Network Monitoring | Feature | HaloPSA | SuperOps | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### IT Asset Management | Product | Score | Reviews | |---|---|---| | **HaloPSA** | N/A | N/A | | **SuperOps** | 7.9/10 | 87 | #### Asset Inventory | Feature | HaloPSA | SuperOps | |---|---|---| | **Hardware Asset Inventory** | Not enough data | 8.8 (83 reviews) | | **Software Asset Inventory** | Not enough data | 8.3 (78 reviews) | | **Cloud Asset Inventory** | Not enough data | 7.7 (60 reviews) | | **Mobile Asset Inventory** | Not enough data | Feature Not Available | | **Asset Discovery** | Not enough data | Feature Not Available | #### Generative AI | Feature | HaloPSA | SuperOps | |---|---|---| | **AI Text Generation** | Not enough data | 7.1 (39 reviews) | | **AI Text Generation** | Not enough data | 7.3 (38 reviews) | #### Agentic AI - IT Asset Management | Feature | HaloPSA | SuperOps | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | #### Management | Feature | HaloPSA | SuperOps | |---|---|---| | **Central Dashboard** | Not enough data | 8.8 (81 reviews) | | **Asset Policy Management** | Not enough data | 8.3 (77 reviews) | | **Risk Management** | Not enough data | 7.5 (62 reviews) | | **Integrations** | Not enough data | 7.6 (74 reviews) | ### Professional Services Automation | Product | Score | Reviews | |---|---|---| | **HaloPSA** | 7.8/10 | 22 | | **SuperOps** | 6.9/10 | 65 | #### Customer Management | Feature | HaloPSA | SuperOps | |---|---|---| | **Customer Profiles** | 9.2 (17 reviews) | 8.2 (60 reviews) | | **Sales** | 8.3 (13 reviews) | 6.9 (48 reviews) | | **Marketing** | 7.3 (11 reviews) | 6.0 (45 reviews) | | **Client Portal** | 8.9 (19 reviews) | 7.6 (56 reviews) | #### Project Management | Feature | HaloPSA | SuperOps | |---|---|---| | **Project Planning** | 7.2 (15 reviews) | 7.2 (55 reviews) | | **Project Tracking** | 7.2 (15 reviews) | 7.1 (56 reviews) | | **Resource Definition** | 7.4 (13 reviews) | 7.4 (48 reviews) | | **Resource Management** | 7.9 (13 reviews) | 7.7 (50 reviews) | #### Accounting | Feature | HaloPSA | SuperOps | |---|---|---| | **Revenue Recognition** | 7.7 (11 reviews) | 7.0 (45 reviews) | | **Invoice Management** | 7.6 (16 reviews) | 6.9 (50 reviews) | | **Payments** | 6.8 (12 reviews) | 6.8 (44 reviews) | | **Project Accounting** | 6.5 (12 reviews) | 6.2 (40 reviews) | | **Budget Tracking** | 7.2 (12 reviews) | 5.8 (40 reviews) | #### Portfolio Management | Feature | HaloPSA | SuperOps | |---|---|---| | **Portfolio Definition** | 7.7 (10 reviews) | 6.3 (38 reviews) | | **Portfolio Performance** | 7.8 (10 reviews) | 6.3 (38 reviews) | | **Risk** | 8.2 (10 reviews) | 6.7 (40 reviews) | | **Portfolio Mix** | 7.2 (10 reviews) | 6.4 (39 reviews) | #### Analytics | Feature | HaloPSA | SuperOps | |---|---|---| | **Forecasting** | 8.3 (10 reviews) | 5.9 (39 reviews) | | **Reporting** | 7.9 (15 reviews) | 7.4 (52 reviews) | | **KPIs** | 8.1 (13 reviews) | 7.0 (44 reviews) | #### Administration | Feature | HaloPSA | SuperOps | |---|---|---| | **Standard Integrations** | 8.5 (13 reviews) | 7.4 (59 reviews) | | **Workflow** | 9.1 (16 reviews) | 7.7 (53 reviews) | | **Access Management** | 8.9 (14 reviews) | 7.6 (50 reviews) | #### Platform | Feature | HaloPSA | SuperOps | |---|---|---| | **APIs** | 9.1 (13 reviews) | 7.1 (42 reviews) | | **Internationalization** | 8.5 (12 reviews) | 7.5 (38 reviews) | | **Performance and Reliability** | 8.9 (17 reviews) | 8.3 (58 reviews) | | **Mobile** | 6.8 (12 reviews) | 7.3 (52 reviews) | | **Offline Access** | 4.8 (9 reviews) | 4.0 (36 reviews) | #### Generative AI | Feature | HaloPSA | SuperOps | |---|---|---| | **AI Text Generation** | 7.3 (5 reviews) | 6.1 (29 reviews) | | **AI Text Summarization** | 7.7 (5 reviews) | 6.3 (29 reviews) | #### Artificial Intelligence - Professional Services Automation | Feature | HaloPSA | SuperOps | |---|---|---| | **Predictive Forecasting** | Not enough data | Not enough data | | **Smart task suggestions** | Not enough data | Not enough data | | **Automated workflows** | Not enough data | Not enough data | #### Agentic AI - Professional Services Automation | Feature | HaloPSA | SuperOps | |---|---|---| | **Adaptive Learning** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | ### Remote Support | Product | Score | Reviews | |---|---|---| | **HaloPSA** | N/A | N/A | | **SuperOps** | N/A | N/A | #### Administration | Feature | HaloPSA | SuperOps | |---|---|---| | **Screen Sharing** | Not enough data | Not enough data | | **File Sharing** | Not enough data | Not enough data | | **Session Recording** | Not enough data | Not enough data | | **Unattended Remote Access** | Not enough data | Not enough data | | **Multi - Session Handling** | Not enough data | Not enough data | | **Multi-Monitor Support** | Not enough data | Not enough data | #### Maintenance | Feature | HaloPSA | SuperOps | |---|---|---| | **Remote Reboot** | Not enough data | Not enough data | | **Remote Printing** | Not enough data | Not enough data | #### Communication | Feature | HaloPSA | SuperOps | |---|---|---| | **Text Chat** | Not enough data | Not enough data | | **VoIP** | Not enough data | Not enough data | | **Video Conference Call** | Not enough data | Not enough data | | **Screen Annotations** | Not enough data | Not enough data | #### Security | Feature | HaloPSA | SuperOps | |---|---|---| | **Data Encryption** | Not enough data | Not enough data | | **Compliance** | Not enough data | Not enough data | #### Device Support | Feature | HaloPSA | SuperOps | |---|---|---| | **Mobile Device Access** | Not enough data | Not enough data | | **Multi-Platform Support** | Not enough data | Not enough data | | **Cross-Platform** | Not enough data | Not enough data | #### Performance | Feature | HaloPSA | SuperOps | |---|---|---| | **Reporting** | Not enough data | Not enough data | ### Enterprise IT Management | Product | Score | Reviews | |---|---|---| | **HaloPSA** | N/A | N/A | | **SuperOps** | N/A | N/A | #### Analysis | Feature | HaloPSA | SuperOps | |---|---|---| | **Threat Detection** | Not enough data | Not enough data | #### Platform | Feature | HaloPSA | SuperOps | |---|---|---| | **Unified Communications Platform** | Not enough data | Not enough data | | **Remote Access** | Not enough data | Not enough data | | **ITIL Policy Compliance** | Not enough data | Not enough data | | **Asset Tracking** | Not enough data | Not enough data | | **IT Knowledge Management** | Not enough data | Not enough data | #### Security | Feature | HaloPSA | SuperOps | |---|---|---| | **Endpoint Protection** | Not enough data | Not enough data | | **Patch Management** | Not enough data | Not enough data | | **Disaster Recovery** | Not enough data | Not enough data | | **Service Management** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | #### Agentic AI - Enterprise IT Management | Feature | HaloPSA | SuperOps | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation) **Unique to SuperOps (8):** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [Unified Endpoint Management (UEM) Software](https://www.g2.com/categories/unified-endpoint-management-uem), [Remote Support Software](https://www.g2.com/categories/remote-support), [Patch Management Software](https://www.g2.com/categories/patch-management), [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [Network Monitoring Software](https://www.g2.com/categories/network-monitoring), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools) --- ## Reviewer Demographics ### By Company Size | Segment | HaloPSA | SuperOps | |---|---|---| | **Small-Business** | 88.4% | 87.1% | | **Mid-Market** | 9.3% | 12.1% | | **Enterprise** | 2.3% | 0.8% | ### By Industry #### HaloPSA - **Information Technology and Services:** 57.1% - **Computer & Network Security:** 31.0% - **Telecommunications:** 2.4% - **Primary/Secondary Education:** 2.4% - **Information Services:** 2.4% - **Computer Software:** 2.4% - **Architecture & Planning:** 2.4% #### SuperOps - **Information Technology and Services:** 45.8% - **Computer & Network Security:** 22.9% - **Computer Networking:** 5.3% - **Education Management:** 3.1% - **Consulting:** 2.3% - **Primary/Secondary Education:** 1.5% - **Construction:** 1.5% - **Law Practice:** 1.5% - **Electrical/Electronic Manufacturing:** 1.5% - **Accounting:** 0.8% - **Other:** 13.7% --- ## Alternatives ### Alternatives to HaloPSA - [Autotask](https://www.g2.com/products/autotask/reviews) — 4.3/5 stars (588 reviews) - [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) — 3.9/5 stars (525 reviews) - [Accelo](https://www.g2.com/products/accelo/reviews) — 4.4/5 stars (554 reviews) - [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (501 reviews) - [BigTime](https://www.g2.com/products/bigtime/reviews) — 4.5/5 stars (1687 reviews) - [Rocketlane](https://www.g2.com/products/rocketlane-corp/reviews) — 4.7/5 stars (851 reviews) - [Ruddr Professional Services Automation](https://www.g2.com/products/ruddr-professional-services-automation/reviews) — 4.6/5 stars (336 reviews) - [Certinia PS Cloud](https://www.g2.com/products/certinia-ps-cloud/reviews) — 4.3/5 stars (711 reviews) - [Kantata Professional Services Automation (formerly Mavenlink+ Kimble)](https://www.g2.com/products/kantata-professional-services-automation-formerly-mavenlink-kimble/reviews) — 4.2/5 stars (1512 reviews) - [Scoro](https://www.g2.com/products/scoro/reviews) — 4.5/5 stars (495 reviews) ### Alternatives to SuperOps - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4302 reviews) - [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1135 reviews) - [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (501 reviews) - [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) — 4.5/5 stars (757 reviews) - [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (554 reviews) - [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1032 reviews) - [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1091 reviews) - [N-able N-Sight RMM](https://www.g2.com/products/n-able-n-sight-rmm/reviews) — 4.3/5 stars (348 reviews) - [Autotask](https://www.g2.com/products/autotask/reviews) — 4.3/5 stars (588 reviews) - [Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) — 4.0/5 stars (323 reviews) --- ## Top Discussions ### HaloPSA No discussions available for this product. ### SuperOps No discussions available for this product. --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/halopsa-vs-superops)