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# HaloITSM vs TOPdesk Comparison - What are their main differences?

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HaloITSMTOPdesk[+ Add Product](#)

Pricing

**HaloITSM**
Free Trial

**£49.00** Per User Per Month · The all-in-one for everyone

**£40.00** Per User Per Year · Enterprise

**TOPdesk**
Free Trial

**€61.00** Per User Per Month · Basic

**Custom Quote Available** · Essential

**Custom Quote Available** · Engaged

**Custom Quote Available** · Excellent

Show more

**Pricing Insights**
from reviews

Perceived Cost

**HaloITSM**
$$$$$

**TOPdesk**
$$$$$

Average Discount

**HaloITSM**
Not enough reviews yet

**TOPdesk**
Not enough reviews yet

Uncover valuable pricing insights from real user feedback to improve your shopping experience.
See it for free

Time to Implement

**HaloITSM** 6 months
Based on 100 responses

**TOPdesk** 6 months
Based on 100 responses

Return on Investment

**HaloITSM** 6 months
Based on 100 responses

**TOPdesk** 6 months
Based on 100 responses

 ![HaloITSM](https://images.g2crowd.com/uploads/product/hd_favicon/8a7aa088946cbc27ea3c59823f372cce/haloitsm.svg "HaloITSM")

 ![TOPdesk](https://images.g2crowd.com/uploads/product/hd_favicon/363110323a1c7774436549f55e8722c1/topdesk.svg "TOPdesk")

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**Pros & Cons**
from reviews

**HaloITSM**

Ease of Use (1)

Easy Setup (1)

Limited Customization (1)

Ticketing Issues (1)

**TOPdesk**

Features (2)

Asset Management (1)

Ticketing Issues (2)

Access Control (1)

Integrations

**HaloITSM**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f701c2bc8e8128a9090458644727a7a4/3cx.jpg "Product Avatar Image")

3CX

](https://www.g2.com/products/3cx/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e807349c86b0bfdc36962d7c0ab8e3c9/alertops.png "Product Avatar Image")

AlertOps

](https://www.g2.com/products/alertops/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_32a91044a1cccaa46cc7b9802c9a9b34/anydesk.png "Product Avatar Image")

AnyDesk

](https://www.g2.com/products/anydesk/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2c5a5e2af6feeb1a04990f760101d58a/beyondtrust-remote-support.png "Product Avatar Image")

BeyondTrust Remote Support

](https://www.g2.com/products/beyondtrust-remote-support/reviews)[
View all
](https://www.g2.com/products/haloitsm/integrations)

**TOPdesk**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_6cd204510b949be322dd3f60e8d6dc14/afas.jpg "Product Avatar Image")

AFAS

](https://www.g2.com/products/afas/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_dbc216204b9197e5c0a1b6ac81e9b7e1/azure-devops-server.png "Product Avatar Image")

Azure DevOps Server

](https://www.g2.com/products/azure-devops-server/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2c5a5e2af6feeb1a04990f760101d58a/beyondtrust-remote-support.png "Product Avatar Image")

BeyondTrust Remote Support

](https://www.g2.com/products/beyondtrust-remote-support/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_774f843b8c9975a35da30714da736cfe/messagebird-bird.png "Product Avatar Image")

Bird

](https://www.g2.com/products/messagebird-bird/reviews)[
View all
](https://www.g2.com/products/topdesk/integrations)

Screenshots

**HaloITSM**
 ![HaloITSM screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/133933/215128.png)

**TOPdesk**
 ![TOPdesk screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/75940/Original-size-PNG-Dashboard.png)

**Ratings**
from reviews

Meets Requirements

**HaloITSM**

**9.1** /10

Based on 29 responses

**TOPdesk**

**8.5** /10

Based on 24 responses

Ease of Use

**HaloITSM**

**9.7** /10

Based on 29 responses

**TOPdesk**

**8.0** /10

Based on 23 responses

Ease of Setup

**HaloITSM**

**8.7** /10

Based on 25 responses

**TOPdesk**

**7.3** /10

Based on 5 responses

Ease of Admin

**HaloITSM**

**8.7** /10

Based on 22 responses

**TOPdesk** Not enough data

Quality of Support

**HaloITSM**

**9.5** /10

Based on 29 responses

**TOPdesk**

**8.8** /10

Based on 20 responses

Has the product been a good partner in doing business?

**HaloITSM**

**9.8** /10

Based on 22 responses

**TOPdesk**

**8.3** /10

Based on 5 responses

Product Direction (% positive)

**HaloITSM**

**10.0** /10

Based on 27 responses

**TOPdesk**

**9.5** /10

Based on 24 responses

**Features**
ratings from reviews

IT Service Management (ITSM) Tools

**8.8** /10

Based on 22 responses

**8.5** /10

Based on 11 responses

Service Desk

**8.8** /10

Based on 9 responses

**8.5** /10

Based on 23 responses

User Insights

**Reviewers' Company Size**

Small-Business(50 or fewer emp.)
25.0%

Mid-Market(51-1000 emp.)
47.2%

Enterprise(\> 1000 emp.)
27.8%

Small-Business(50 or fewer emp.)
25.0%

Mid-Market(51-1000 emp.)
47.2%

Enterprise(\> 1000 emp.)
27.8%

Small-Business(50 or fewer emp.)
14.3%

Mid-Market(51-1000 emp.)
46.4%

Enterprise(\> 1000 emp.)
39.3%

Small-Business(50 or fewer emp.)
14.3%

Mid-Market(51-1000 emp.)
46.4%

Enterprise(\> 1000 emp.)
39.3%

**Reviewers' Industry**

[![HaloITSM](https://images.g2crowd.com/uploads/product/hd_favicon/8a7aa088946cbc27ea3c59823f372cce/haloitsm.svg "HaloITSM")](https://www.g2.com/products/haloitsm/reviews)
HaloITSM

Computer Software
11.1%

Retail
8.3%

Hospital & Health Care
8.3%

Information Technology and Services
8.3%

Computer & Network Security
5.6%

Other
58.3%

[![TOPdesk](https://images.g2crowd.com/uploads/product/hd_favicon/363110323a1c7774436549f55e8722c1/topdesk.svg "TOPdesk")](https://www.g2.com/products/topdesk/reviews)
TOPdesk

Computer Software
10.7%

Retail
7.1%

Primary/Secondary Education
7.1%

Higher Education
7.1%

Consumer Goods
7.1%

Other
60.7%

Alternatives

**HaloITSM Alternatives**

 ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice")

[
Freshservice
](/products/freshservice/reviews)

 ![ManageEngine ServiceDesk Plus](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_37c6d8c3327b87e6ede50091d70592c3/manageengine-servicedesk-plus.jpg "ManageEngine ServiceDesk Plus")

[
ManageEngine
](/products/manageengine-servicedesk-plus/reviews)

 ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management")

[
Jira Service Management
](/products/jira-service-management/reviews)

 ![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management")

[
ServiceNow IT Service...
](/products/servicenow-it-service-management/reviews)

**TOPdesk Alternatives**

 ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice")

[
Freshservice
](/products/freshservice/reviews)

 ![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management")

[
ServiceNow IT Service...
](/products/servicenow-it-service-management/reviews)

 ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management")

[
Jira Service Management
](/products/jira-service-management/reviews)

 ![SysAid](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_b5f175d1ae623786a07d11d99b2b8c31/sysaid.png "SysAid")

[
SysAid
](/products/sysaid/reviews)

## HaloITSM vs TOPdesk

- Reviewers felt that HaloITSM meets the needs of their business better than TOPdesk.
- When comparing quality of ongoing product support, reviewers felt that HaloITSM is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of HaloITSM over TOPdesk.