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Compare HaloITSM and TOPdesk 
Featured Products
At a Glance
Market Segments
Mid-Market (62.5% of reviews)
Mid-Market (46.4% of reviews)
Entry-Level Pricing
Starting at $49.00 Per Month
No pricing available
HaloITSM
Star Rating
(18)4.8 out of 5
Market Segments
Mid-Market (62.5% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Starting at $49.00 Per Month
Learn more about HaloITSMTOPdesk
Star Rating
(30)4.1 out of 5
Market Segments
Mid-Market (46.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about TOPdeskHaloITSM vs TOPdesk
- Reviewers felt that HaloITSM meets the needs of their business better than TOPdesk.
- When comparing quality of ongoing product support, reviewers felt that HaloITSM is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of HaloITSM over TOPdesk.
Pricing
Entry-Level Pricing
HaloITSM
All-inclusive ITSM software
Starting at $49.00
Per Month
Simple, transparent pricing.
No tiered-plans or locked-away features, just all-inclusive ITSM.
- Incident Management
- Knowledge Base
- Self-Service Portal
TOPdesk
No pricing availableFree Trial
HaloITSM
Free Trial is available
TOPdesk
Free Trial is available
Ratings
Meets Requirements
9.3
12
8.5
24
Ease of Use
9.9
12
8.0
23
Ease of Setup
9.0
12
7.3
5
Ease of Admin
9.0
12
Not enough data
Quality of Support
9.7
12
8.8
20
Has the product been a good partner in doing business?
9.9
12
8.3
5
Product Direction (% positive)
10.0
12
9.5
24
Features by Category
Administration
9.7
5
8.8
10
|
Verified
7.9
7
8.3
10
|
Verified
7.2
10
8.8
10
|
Verified
Service Desk
9.7
11
8.8
10
|
Verified
9.3
10
8.3
10
|
Verified
8.3
5
8.2
10
|
Verified
Management
8.2
11
8.3
10
|
Verified
9.2
11
8.7
9
|
Verified
8.7
5
8.5
10
|
Verified
7.4
7
8.3
10
|
Verified
Not enough data
8.5
9
|
Verified
Functionality
10.0
11
9.0
10
|
Verified
9.0
5
8.0
9
Not enough data
8.8
10
|
Verified
8.6
7
8.5
10
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Not enough data
8.8
19
Not enough data
8.4
20
Not enough data
9.1
19
Not enough data
8.6
18
Not enough data
8.1
18
Reporting
Not enough data
8.2
19
Not enough data
8.4
19
Not enough data
8.3
17
Access & Usability
Not enough data
8.6
15
Not enough data
8.8
18
Not enough data
8.8
16
Not enough data
8.0
16
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
HaloITSM and TOPdesk are categorized as IT Service Management (ITSM) Tools
Unique Categories
HaloITSM is categorized as Incident Management
TOPdesk is categorized as Service Desk
Reviews
Reviewers' Company Size
HaloITSM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TOPdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
18.8%
Wholesale
12.5%
Hospital & Health Care
12.5%
Utilities
6.3%
Renewables & Environment
6.3%
Other
43.8%
Computer Software
10.7%
Retail
7.1%
Primary/Secondary Education
7.1%
Higher Education
7.1%
Education Management
7.1%
Other
60.7%
Alternatives
Discussions
HaloITSM has no discussions with answers
TOPdesk has no discussions with answers
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