# HaloITSM vs TOPdesk Comparison | | HaloITSM | TOPdesk | |---|---|---| | **Star Rating** | 4.8 out of 5 | 4.1 out of 5 | | **Total Reviews** | 22 | 30 | | **Largest Market Segment** | Mid-Market (55.0% of reviews) | Mid-Market (46.4% of reviews) | | **Entry Level Price** | Starting at $49.00 Per Month | No pricing available | --- ## Top Pros & Cons ### HaloITSM Pros: - Ease of Use (1 reviews) - Easy Setup (1 reviews) Cons: - Limited Customization (1 reviews) - Ticketing Issues (1 reviews) ### TOPdesk Pros: - Features (2 reviews) - Asset Management (1 reviews) Cons: - Ticketing Issues (2 reviews) - Access Control (1 reviews) --- ## Ratings Comparison | Rating | HaloITSM | TOPdesk | |---|---|---| | **Meets Requirements** | 9.4 (16 reviews) | 8.5 (24 reviews) | | **Ease of Use** | 9.8 (16 reviews) | 8.0 (23 reviews) | | **Ease of Setup** | 9.1 (16 reviews) | 7.3 (5 reviews) | | **Ease of Admin** | 9.1 (13 reviews) | Not enough data | | **Quality of Support** | 9.6 (16 reviews) | 8.8 (20 reviews) | | **Has the product been a good partner in doing business?** | 9.9 (13 reviews) | 8.3 (5 reviews) | | **Product Direction (% positive)** | 10.0 (15 reviews) | 9.5 (24 reviews) | --- ## Pricing ### HaloITSM #### Entry-Level Pricing Plan: All-inclusive ITSM software Price: Starting at $49.00 Per Month Description: Simple, transparent pricing. No tiered-plans or locked-away features, just all-inclusive ITSM. Key Features: - Incident Management - Knowledge Base - Self-Service Portal [Learn more about HaloITSM](https://www.g2.com/products/haloitsm/reviews) #### Free Trial Yes ### TOPdesk #### Entry-Level Pricing No pricing available #### Free Trial Yes --- ## Features Comparison By Category ### IT Service Management (ITSM) Tools | Product | Score | Reviews | |---|---|---| | **HaloITSM** | 8.8/10 | 15 | | **TOPdesk** | 8.5/10 | 11 | #### Administration | Feature | HaloITSM | TOPdesk | |---|---|---| | **Change Management** | 9.7 (5 reviews) | 8.8 (10 reviews) ✓ Verified | | **Asset Management** | 8.3 (9 reviews) | 8.3 (10 reviews) ✓ Verified | | **Reports & Analytics** | 7.3 (13 reviews) | 8.8 (10 reviews) ✓ Verified | #### Service Desk | Feature | HaloITSM | TOPdesk | |---|---|---| | **Help Desk** | 9.6 (13 reviews) | 8.8 (10 reviews) ✓ Verified | | **Incident Reports** | 9.4 (11 reviews) | 8.3 (10 reviews) ✓ Verified | | **Process Workflow** | 8.3 (6 reviews) | 8.2 (10 reviews) ✓ Verified | #### Management | Feature | HaloITSM | TOPdesk | |---|---|---| | **Reporting** | 8.2 (14 reviews) | 8.3 (10 reviews) ✓ Verified | | **Administration Console** | 9.2 (11 reviews) | 8.7 (9 reviews) ✓ Verified | | **Access Management** | 8.7 (5 reviews) | 8.5 (10 reviews) ✓ Verified | | **Asset Management** | 7.7 (8 reviews) | 8.3 (10 reviews) ✓ Verified | | **Policy Dictation** | Not enough data | 8.5 (9 reviews) ✓ Verified | #### Functionality | Feature | HaloITSM | TOPdesk | |---|---|---| | **Ticketing System** | 9.9 (13 reviews) | 9.0 (10 reviews) ✓ Verified | | **Performance Logging** | 9.0 (5 reviews) | 8.0 (9 reviews) | | **Alerting** | Not enough data | 8.8 (10 reviews) ✓ Verified | | **Automation** | 8.8 (8 reviews) | 8.5 (10 reviews) ✓ Verified | #### Agentic AI - IT Service Management (ITSM) Tools | Feature | HaloITSM | TOPdesk | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Incident Management | Product | Score | Reviews | |---|---|---| | **HaloITSM** | N/A | N/A | | **TOPdesk** | N/A | N/A | #### Monitoring | Feature | HaloITSM | TOPdesk | |---|---|---| | **Constant Monitoring** | Not enough data | Not enough data | | **Timely Alerts** | Not enough data | Not enough data | | **TIcket Accuracy** | Not enough data | Not enough data | | **AI Monitoring** | Not enough data | Not enough data | #### Management Tools | Feature | HaloITSM | TOPdesk | |---|---|---| | **Ticket Assignment** | Not enough data | Not enough data | | **Standardization** | Not enough data | Not enough data | | **Lifecycle Visualization** | Not enough data | Not enough data | #### Generative AI | Feature | HaloITSM | TOPdesk | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | #### Agentic AI - Incident Management | Feature | HaloITSM | TOPdesk | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Service Desk | Product | Score | Reviews | |---|---|---| | **HaloITSM** | N/A | N/A | | **TOPdesk** | 8.5/10 | 23 | #### Incident Management | Feature | HaloITSM | TOPdesk | |---|---|---| | **Automate Ticket Routing** | Not enough data | 8.8 (19 reviews) | | **Ticket Prioritization** | Not enough data | 8.4 (20 reviews) | | **Ticket Notifications** | Not enough data | 9.1 (19 reviews) | | **Knowledge Base** | Not enough data | 8.6 (18 reviews) | | **Knowledge Base/Ticket Integration** | Not enough data | 8.1 (18 reviews) | #### Reporting | Feature | HaloITSM | TOPdesk | |---|---|---| | **Dashboards** | Not enough data | 8.2 (19 reviews) | | **Time Tracking** | Not enough data | 8.4 (19 reviews) | | **Surveys** | Not enough data | 8.3 (17 reviews) | #### Access & Usability | Feature | HaloITSM | TOPdesk | |---|---|---| | **Mobile** | Not enough data | 8.6 (15 reviews) | | **Self Service** | Not enough data | 8.8 (18 reviews) | | **Active Directory** | Not enough data | 8.8 (16 reviews) | | **Multi-Channel Access** | Not enough data | 8.0 (16 reviews) | #### Agentic AI - Service Desk | Feature | HaloITSM | TOPdesk | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools) **Unique to HaloITSM (1):** [Incident Management Software](https://www.g2.com/categories/incident-management) **Unique to TOPdesk (1):** [Service Desk Software](https://www.g2.com/categories/service-desk) --- ## Reviewer Demographics ### By Company Size | Segment | HaloITSM | TOPdesk | |---|---|---| | **Small-Business** | 5.0% | 14.3% | | **Mid-Market** | 55.0% | 46.4% | | **Enterprise** | 40.0% | 39.3% | ### By Industry #### HaloITSM - **Retail:** 15.0% - **Hospital & Health Care:** 15.0% - **Wholesale:** 10.0% - **Leisure, Travel & Tourism:** 10.0% - **Utilities:** 5.0% - **Renewables & Environment:** 5.0% - **Primary/Secondary Education:** 5.0% - **Oil & Energy:** 5.0% - **Logistics and Supply Chain:** 5.0% - **Higher Education:** 5.0% - **Other:** 20.0% #### TOPdesk - **Computer Software:** 10.7% - **Retail:** 7.1% - **Primary/Secondary Education:** 7.1% - **Higher Education:** 7.1% - **Consumer Goods:** 7.1% - **Education Management:** 7.1% - **Banking:** 3.6% - **Business Supplies and Equipment:** 3.6% - **Chemicals:** 3.6% - **Computer & Network Security:** 3.6% - **Other:** 39.3% --- ## Alternatives ### Alternatives to HaloITSM - [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1341 reviews) - [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1904 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews) - [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (752 reviews) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (786 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4727 reviews) - [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (13218 reviews) - [Autotask](https://www.g2.com/products/autotask/reviews) — 4.3/5 stars (615 reviews) - [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1227 reviews) ### Alternatives to TOPdesk - [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1341 reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1904 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews) - [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (752 reviews) - [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (786 reviews) - [Autotask](https://www.g2.com/products/autotask/reviews) — 4.3/5 stars (615 reviews) - [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1227 reviews) - [Ivanti Neurons for ITSM](https://www.g2.com/products/ivanti-neurons-for-itsm/reviews) — 4.0/5 stars (282 reviews) - [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (13218 reviews) --- ## Top Discussions ### HaloITSM No discussions available for this product. ### TOPdesk No discussions available for this product. --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/haloitsm-vs-topdesk)