Compare HaloITSM and SysAid 
Featured Products
At a Glance
Market Segments
Mid-Market (58.8% of reviews)
Mid-Market (59.9% of reviews)
Entry-Level Pricing
Starting at $49.00 Per Month
Free Trial 1 Agent Per Year
HaloITSM
Star Rating
(19)4.8 out of 5
Market Segments
Mid-Market (58.8% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $49.00 Per Month
Learn more about HaloITSMSysAid
Star Rating
(739)4.5 out of 5
Market Segments
Mid-Market (59.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 1 Agent Per Year
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that SysAid excels in its automation capabilities, with users highlighting features like automated ticketing processes and AI assistance for resolving tickets. This functionality not only enhances efficiency but also provides valuable performance insights, making it easier for IT departments to track activities.
- Users say that HaloITSM stands out for its simplicity and ease of use. Many appreciate its straightforward setup process and intuitive interface, which allows both technicians and end-users to navigate the system effortlessly, reducing frustration and saving time.
- According to verified reviews, SysAid receives high marks for its comprehensive help desk features, with users praising its ticketing system and self-service options that significantly reduce the workload on IT staff. This focus on user-friendly design contributes to a more efficient IT support experience.
- Reviewers mention that while HaloITSM is powerful, it shines particularly in integration capabilities with other platforms, making it a flexible choice for organizations looking to streamline their IT processes. Users find that this adaptability enhances their overall experience.
- G2 reviewers highlight that SysAid's strong market presence is backed by a wealth of user feedback, with a significantly higher number of reviews compared to HaloITSM. This suggests a more established user base, which can be reassuring for potential buyers looking for a reliable ITSM solution.
- Users express that while both products have their strengths, SysAid's performance in areas like reporting and analytics is noted as a key advantage, providing users with detailed insights that help in decision-making. In contrast, HaloITSM's reporting features are seen as less robust, which may be a consideration for data-driven organizations.
Pricing
Entry-Level Pricing
HaloITSM
All-inclusive ITSM software
Starting at $49.00
Per Month
Simple, transparent pricing.
No tiered-plans or locked-away features, just all-inclusive ITSM.
- Incident Management
- Knowledge Base
- Self-Service Portal
SysAid
Help Desk
Free Trial
1 Agent Per Year
A comprehensive, generative AI Help Desk platform, revolutionizing IT ticket management and service delivery.
- AI Chatbot
- Asset Management
- Self-Service Portal
Free Trial
HaloITSM
Free Trial is available
SysAid
Free Trial is available
Ratings
Meets Requirements
9.4
13
8.9
594
Ease of Use
9.9
13
9.0
597
Ease of Setup
9.1
13
8.5
524
Ease of Admin
9.1
13
8.8
519
Quality of Support
9.7
13
9.0
585
Has the product been a good partner in doing business?
9.9
13
9.1
511
Product Direction (% positive)
10.0
13
9.1
563
Features by Category
Ticket and Case Management
Not enough data
9.0
45
Not enough data
8.7
46
Not enough data
8.5
46
Not enough data
8.2
43
Not enough data
8.3
45
Not enough data
8.4
45
Not enough data
8.6
44
Not enough data
8.2
42
Generative AI
Not enough data
7.7
37
Not enough data
7.6
37
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.8
44
Not enough data
9.0
42
Not enough data
8.1
42
Not enough data
6.0
38
Not enough data
5.7
39
Platform
Not enough data
6.8
46
Not enough data
8.3
46
Not enough data
8.9
48
Not enough data
8.3
46
Not enough data
8.7
45
Not enough data
8.7
45
Administration
9.7
5
8.8
232
|
Verified
8.1
8
8.7
265
|
Verified
7.1
11
8.8
271
|
Verified
Service Desk
9.7
12
9.5
291
|
Verified
9.4
11
9.3
280
|
Verified
8.3
5
8.9
256
|
Verified
Management
8.3
12
8.7
252
|
Verified
9.2
11
9.0
255
|
Verified
8.7
5
8.7
236
|
Verified
7.4
7
8.6
238
|
Verified
Not enough data
8.3
180
|
Verified
Functionality
10.0
12
9.4
267
|
Verified
9.0
5
8.8
222
|
Verified
Not enough data
8.9
229
|
Verified
8.6
7
8.5
220
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.5
6
Not enough data
8.3
5
Not enough data
8.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Issue Resolution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Not enough data
9.0
406
Not enough data
8.9
418
Not enough data
9.1
426
Not enough data
8.4
388
Not enough data
8.5
375
Reporting
Not enough data
8.6
415
Not enough data
8.4
388
Not enough data
8.3
325
Access & Usability
Not enough data
7.4
295
Not enough data
8.8
392
Not enough data
9.0
385
Not enough data
8.6
313
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
HaloITSM and SysAid are categorized as IT Service Management (ITSM) Tools
Reviews
Reviewers' Company Size
HaloITSM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SysAid
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
17.6%
Wholesale
11.8%
Hospital & Health Care
11.8%
Utilities
5.9%
Renewables & Environment
5.9%
Other
47.1%
Information Technology and Services
14.4%
Hospital & Health Care
7.3%
Financial Services
4.6%
Banking
4.1%
Computer Software
3.1%
Other
66.6%
Alternatives
Discussions
HaloITSM has no discussions with answers
Does SysAid allow for modern authentication on monitored email?
2 Comments
Official Response from SysAid
In SysAid we have automated email integration, which is affected by Microsoft’s announcement that they’re retiring basic authentication for Office 365 email...Read more
SysAid compatibility with Exchange Server 2013 and above ?
1 Comment
BU
Yes, SysAid works with Exchange 2013 & higher.
Read more
I'm interested in how others have implemented it and uses that may be beneficial to our company.
1 Comment
BU
We have implemented this as the full cloud solution. We have an on Perm Server for Patch Management as well.
Read more
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