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# HaloITSM vs ServiceNow IT Service Management Comparison - What are their main differences?

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HaloITSMServiceNow IT Service...[+ Add Product](#)

Reviews

**HaloITSM** [

4.8/5(22)

](https://www.g2.com/products/haloitsm/reviews#reviews)

**ServiceNow IT Service Management** [

4.5/5(2,001)

](https://www.g2.com/products/servicenow-it-service-management/reviews#reviews)

Pricing

**HaloITSM**
Free Trial

**Starting at £40.00** Per Month · All-inclusive ITSM software

**ServiceNow IT Service Management**
No pricing available

**Pricing Insights**
from reviews

Time to Implement

**HaloITSM**
1 monthFaster

Based on 7 responses

**ServiceNow IT Service Management**
5 months

Based on 20 responses

Return on Investment

**HaloITSM**
Not enough reviews yet

**ServiceNow IT Service Management**
13 months

Based on 18 responses

Perceived Cost

**HaloITSM**
$$$$$

**ServiceNow IT Service Management**
$$$$$

Average Discount

**HaloITSM**
Not enough reviews yet

**ServiceNow IT Service Management**
15%

 ![HaloITSM](https://images.g2crowd.com/uploads/product/hd_favicon/8a7aa088946cbc27ea3c59823f372cce/haloitsm.svg "HaloITSM")

 ![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management")

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Pros & Cons

**HaloITSM**
[
Ease of Use (1)
](https://www.g2.com/products/haloitsm/reviews?filters%5Bsentiment_snippet%5D=2451277&qs=pros-and-cons#reviews)[
Easy Setup (1)
](https://www.g2.com/products/haloitsm/reviews?filters%5Bsentiment_snippet%5D=2451323&qs=pros-and-cons#reviews)[
Limited Customization (1)
](https://www.g2.com/products/haloitsm/reviews?filters%5Bsentiment_snippet%5D=2451305&qs=pros-and-cons#reviews)[
Ticketing Issues (1)
](https://www.g2.com/products/haloitsm/reviews?filters%5Bsentiment_snippet%5D=2451281&qs=pros-and-cons#reviews)

**ServiceNow IT Service Management**
[
Ease of Use (163)
](https://www.g2.com/products/servicenow-it-service-management/reviews?filters%5Bsentiment_snippet%5D=1546751&qs=pros-and-cons#reviews)[
Incident Management (110)
](https://www.g2.com/products/servicenow-it-service-management/reviews?filters%5Bsentiment_snippet%5D=1549440&qs=pros-and-cons#reviews)[
Learning Curve (70)
](https://www.g2.com/products/servicenow-it-service-management/reviews?filters%5Bsentiment_snippet%5D=1548368&qs=pros-and-cons#reviews)[
Expensive (59)
](https://www.g2.com/products/servicenow-it-service-management/reviews?filters%5Bsentiment_snippet%5D=1547869&qs=pros-and-cons#reviews)

Integrations

**HaloITSM**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_40b0773d0290d71148b433614c6c6652/lansweeper.png "Product Avatar Image")

Lansweeper

](https://www.g2.com/products/lansweeper/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ec0c38c7a0b645a17bfff00d56e51583/ninjaone.png "Product Avatar Image")

NinjaOne

](https://www.g2.com/products/ninjaone/reviews)[
View all
](https://www.g2.com/products/haloitsm/integrations)

**ServiceNow IT Service Management**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_cd2b351740dc3fc7b599e9bff74168d3/accreditation-manager.png "Product Avatar Image")

Accreditation Manager

](https://www.g2.com/products/accreditation-manager/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_aa32fa23598dc6c153bb17435c1c1d13/activedirectory-domain-controller-for-windows-2016.png "Product Avatar Image")

ActiveDirectory Domain...

](https://www.g2.com/products/activedirectory-domain-controller-for-windows-2016/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3ecdf4b29d13e918625a439cb01a06b2/aria-aria.png "Product Avatar Image")

Aria

](https://www.g2.com/products/aria-aria/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_504423766e296a0eeef13491cb738385/aws-cloud-development-kit-aws-cdk.png "Product Avatar Image")

AWS Cloud Development Kit...

](https://www.g2.com/products/aws-cloud-development-kit-aws-cdk/reviews)[
View all
](https://www.g2.com/products/servicenow-it-service-management/integrations)

Screenshots

**HaloITSM**
 ![HaloITSM screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/133933/215128.png)

**ServiceNow IT Service Management**
 ![ServiceNow IT Service Management screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1738738/servicenow-l1-service-desk-ai-specialist.png)

Ratings

Meets Requirements

**HaloITSM**

9.4

9.416

**ServiceNow IT Service Management**

8.9

8.9939

Ease of Use

**HaloITSM**

9.8

9.816

**ServiceNow IT Service Management**

8.6

8.61,455

Ease of Setup

**HaloITSM**

9.1

9.116

**ServiceNow IT Service Management**

8.2

8.2791

Ease of Admin

**HaloITSM**

9.1

9.113

**ServiceNow IT Service Management**

8.6

8.6349

Quality of Support

**HaloITSM**

9.6

9.616

**ServiceNow IT Service Management**

8.6

8.61,064

Has the product been a good partner in doing business?

**HaloITSM**

9.9

9.913

**ServiceNow IT Service Management**

8.8

8.8344

Product Direction (% positive)

**HaloITSM**

10.0

10.015

**ServiceNow IT Service Management**

8.9

8.9935

Features

IT Service Management (ITSM) Tools[Hide 81 FeaturesShow 81 Features](javascript:void(0);)

8.8

15

8.8

761

Administration

Change Management

9.7(won by 0.5)

5

 (There is a greater than 0.5 difference between this product's rating and its competitors)

9.2

353

|

Verified

Asset Management

8.3

9

8.8(won by 0.5)

265

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Reports & Analytics

7.3

13

8.9(won by 1.6)

335

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Task Management

Not enough data

9.2(won by default)

6

Service Request Management

Not enough data

9.9(won by default)

18

Configuration Management

Not enough data

8.3(won by default)

6

Ticket Management

Not enough data

9.4(won by default)

26

Workflow Management

Not enough data

8.5(won by default)

17

Problem Management

Not enough data

10.0(won by default)

11

Incident Management

Not enough data

9.8(won by default)

25

IT Asset Management

Not enough data

Not enough data

Knowledge Management

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Service Level Agreement (SLA) Management

Not enough data

Not enough data

Release Management

Not enough data

Not enough data

Contract/License Management

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Capacity Management

Not enough data

Not enough data

Availability Management

Not enough data

Not enough data

Inventory Management

Not enough data

Not enough data

Service Desk

Help Desk

9.6(won by 0.2)

13

9.4

416

|

Verified

Incident Reports

9.4(won by 0.1)

11

9.3

333

|

Verified

Process Workflow

8.3

6

9.1(won by 0.8)

384

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Customizable Reports

Not enough data

Not enough data

Management

Reporting

8.2

14

9.0(won by 0.8)

333

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Administration Console

9.2(won by 0.6)

11

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.6

249

|

Verified

Access Management

8.7

5

8.8(won by 0.1)

245

|

Verified

Asset Management

7.7

8

8.9(won by 1.2)

246

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Policy Dictation

Not enough data

8.4(won by default)

224

Real-Time Reporting

Not enough data

Not enough data

Functionality

Ticketing System

9.9(won by 0.4)

13

9.5

437

|

Verified

Performance Logging

9.0(won by 0.3)

5

8.7

229

Automation

8.8

8

9.1(won by 0.3)

367

|

Verified

Alerting

Not enough data

8.7(won by default)

236

|

Verified

Agentic AI - IT Service Management (ITSM) Tools

Autonomous Task Execution

Not enough data

7.6(won by default)

56

Multi-step Planning

Not enough data

7.6(won by default)

48

Cross-system Integration

Not enough data

8.8(won by default)

144

Adaptive Learning

Not enough data

7.5(won by default)

47

Natural Language Interaction

Not enough data

7.5(won by default)

51

Proactive Assistance

Not enough data

7.3(won by default)

51

Decision Making

Not enough data

7.7(won by default)

52

Third-Party Integrations

Not enough data

7.8(won by default)

6

Resource Allocation & Planning

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Additional Functionality

Activity Dashboard

Not enough data

10.0(won by default)

5

Collaboration Tools

Not enough data

10.0(won by default)

6

Prioritization

Not enough data

Not enough data

Service History

Not enough data

Not enough data

Client Portal

Not enough data

Not enough data

Customizable Forms

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

API

Not enough data

Not enough data

Service Catalog

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Support Ticket Tracking

Not enough data

Not enough data

Automated Routing

Not enough data

Not enough data

Macros/Templated Responses

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Search

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Dashboard Creation

Not enough data

Not enough data

Remote Access & Monitoring

Not enough data

Not enough data

Asset Tracking

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Approval Process Control

Not enough data

Not enough data

Audit Trail

Not enough data

Not enough data

Incident Management[Hide 58 FeaturesShow 58 Features](javascript:void(0);)

Not enough data

8.3

323

Monitoring

Constant Monitoring

Not enough data

8.9(won by default)

227

|

Verified

Timely Alerts

Not enough data

9.1(won by default)

245

|

Verified

TIcket Accuracy

Not enough data

9.1(won by default)

249

|

Verified

AI Monitoring

Not enough data

7.7(won by default)

33

Mobile Alerts

Not enough data

Not enough data

Email Alerts

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Management Tools

Ticket Assignment

Not enough data

9.2(won by default)

254

|

Verified

Standardization

Not enough data

9.1(won by default)

253

Lifecycle Visualization

Not enough data

8.7(won by default)

237

|

Verified

Generative AI

AI Text Generation

Not enough data

8.3(won by default)

108

AI Text Summarization

Not enough data

8.3(won by default)

126

Generative AI

Not enough data

Not enough data

Agentic AI - Incident Management

Autonomous Task Execution

Not enough data

7.3(won by default)

27

Multi-step Planning

Not enough data

7.4(won by default)

28

Cross-system Integration

Not enough data

8.0(won by default)

34

Adaptive Learning

Not enough data

7.6(won by default)

28

Natural Language Interaction

Not enough data

7.8(won by default)

27

Proactive Assistance

Not enough data

7.9(won by default)

30

Decision Making

Not enough data

7.9(won by default)

30

Third-Party Integrations

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Additional Functionality

Alerts/Notifications

Not enough data

Not enough data

Forms Management

Not enough data

Not enough data

Safety Incident Management

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

OSHA Compliance

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Disaster Recovery

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Corrective and Preventive Actions (CAPA)

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Issue Management

Not enough data

Not enough data

Communications Management

Not enough data

Not enough data

Audit Trail

Not enough data

Not enough data

IT Incident Management

Not enough data

Not enough data

Audit Management

Not enough data

Not enough data

Event Logs

Not enough data

Not enough data

Risk Analysis

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Risk Assessment

Not enough data

Not enough data

Incident Reporting

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Ticket Management

Not enough data

Not enough data

Service Level Agreement (SLA) Management

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

On Call Scheduling

Not enough data

Not enough data

Investigation Management

Not enough data

Not enough data

Maintenance Scheduling

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Service Desk[Hide 61 FeaturesShow 61 Features](javascript:void(0);)

Not enough data

8.5

424

Incident Management

Automate Ticket Routing

Not enough data

9.1(won by default)

334

Ticket Prioritization

Not enough data

9.0(won by default)

329

Ticket Notifications

Not enough data

9.1(won by default)

336

Knowledge Base

Not enough data

8.8(won by default)

322

Knowledge Base/Ticket Integration

Not enough data

8.8(won by default)

307

Real-Time Notifications

Not enough data

Not enough data

Reporting

Dashboards

Not enough data

8.8(won by default)

331

Time Tracking

Not enough data

8.8(won by default)

292

Surveys

Not enough data

8.5(won by default)

179

Activity Tracking

Not enough data

Not enough data

Access & Usability

Mobile

Not enough data

8.0(won by default)

240

Self Service

Not enough data

8.8(won by default)

308

Active Directory

Not enough data

8.5(won by default)

263

Multi-Channel Access

Not enough data

8.8(won by default)

167

Mobile Access

Not enough data

Not enough data

Agentic AI - Service Desk

Autonomous Task Execution

Not enough data

8.2(won by default)

24

Multi-step Planning

Not enough data

8.2(won by default)

22

Cross-system Integration

Not enough data

8.7(won by default)

33

Adaptive Learning

Not enough data

8.0(won by default)

20

Natural Language Interaction

Not enough data

8.4(won by default)

18

Proactive Assistance

Not enough data

7.8(won by default)

20

Decision Making

Not enough data

7.9(won by default)

20

Third-Party Integrations

Not enough data

Not enough data

Additional Functionality

Project Management

Not enough data

Not enough data

Procurement Management

Not enough data

Not enough data

CMDB

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

IT Risk Management

Not enough data

Not enough data

Service Catalog

Not enough data

Not enough data

Inventory Management

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Change Management

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

Benchmarking

Not enough data

Not enough data

Localization Automation

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Customer Support

Not enough data

Not enough data

Scheduled/Automated Reports

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Release & Deployment

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Contract/License Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Problem Management

Not enough data

Not enough data

Analytics

Not enough data

Not enough data

Service Level Agreement (SLA) Management

Not enough data

Not enough data

Configuration Management

Not enough data

Not enough data

API

Not enough data

Not enough data

IT Asset Management

Not enough data

Not enough data

Remote Access/Control

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Incident Management

Not enough data

Not enough data

Asset Lifecycle Management

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Show 1 feature category with incomplete data

Configuration Management[Hide 83 FeaturesShow 83 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Widgets

Not enough data

Not enough data

Impact Management

Not enough data

Not enough data

Customizable Forms

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

License Management

Not enough data

Not enough data

Scheduled/Automated Reports

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Request Assignment

Not enough data

Not enough data

Help Desk Management

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

IT Asset Tracking

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Data Mapping

Not enough data

Not enough data

Client Portal

Not enough data

Not enough data

Service Level Agreement (SLA) Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Incident Management

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Performance Monitoring

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Active Directory Integration

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Asset Lifecycle Management

Not enough data

Not enough data

Inventory Management

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Configuration Management

Not enough data

Not enough data

Problem Management

Not enough data

Not enough data

Configurable Workflow

Not enough data

Not enough data

IT Asset Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Change Management

Not enough data

Not enough data

Device Auto Discovery

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Contract/License Management

Not enough data

Not enough data

Relationship Mapping

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Support Ticket Tracking

Not enough data

Not enough data

Vulnerability Scanning

Not enough data

Not enough data

Data Aggregation and Publishing

Not enough data

Not enough data

Cost Tracking

Not enough data

Not enough data

Template Management

Not enough data

Not enough data

Lifecycle Management

Not enough data

Not enough data

Historical Reporting

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Configuration Automation

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Patch Management

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Version Control

Not enough data

Not enough data

Task Progress Tracking

Not enough data

Not enough data

IT Cost Management

Not enough data

Not enough data

Archiving & Retention

Not enough data

Not enough data

Scheduling

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

User Management

Not enough data

Not enough data

Policy Management

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Rules-Based Workflow

Not enough data

Not enough data

Audit Trail

Not enough data

Not enough data

Business Process Automation

Not enough data

Not enough data

Sarbanes-Oxley Compliance

Not enough data

Not enough data

Task Scheduling

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![HaloITSM](https://images.g2crowd.com/uploads/product/hd_favicon/8a7aa088946cbc27ea3c59823f372cce/haloitsm.svg "HaloITSM")](https://www.g2.com/products/haloitsm/reviews)

HaloITSM

Small-Business(50 or fewer emp.)

5.0%

Mid-Market(51-1000 emp.)

55.0%

Enterprise(\> 1000 emp.)

40.0%

[![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management")](https://www.g2.com/products/servicenow-it-service-management/reviews)

ServiceNow IT Service Management

Small-Business(50 or fewer emp.)

5.9%

Mid-Market(51-1000 emp.)

21.3%

Enterprise(\> 1000 emp.)

72.8%

Small-Business

(50 or fewer emp.)

5.0%

5.9%

Mid-Market

(51-1000 emp.)

55.0%

21.3%

Enterprise

(\> 1000 emp.)

40.0%

72.8%

Reviewers' Industry

[![HaloITSM](https://images.g2crowd.com/uploads/product/hd_favicon/8a7aa088946cbc27ea3c59823f372cce/haloitsm.svg "HaloITSM")](https://www.g2.com/products/haloitsm/reviews)
HaloITSM

Retail

15.0%

Hospital & Health Care

15.0%

Wholesale

10.0%

Leisure, Travel & Tourism

10.0%

Utilities

5.0%

Other

45.0%

[![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management")](https://www.g2.com/products/servicenow-it-service-management/reviews)
ServiceNow IT Service Management

Information Technology and Services

24.1%

Hospital & Health Care

7.2%

Computer Software

6.8%

Financial Services

6.0%

Computer & Network Security

3.6%

Other

52.3%

FAQs

## HaloITSM vs ServiceNow IT Service... FAQs

Generated using AI

Last updated: August 16, 2026

### What is the difference between ServiceNow IT Service... vs HaloITSM?

ServiceNow IT Service Management is favored for its enterprise-grade features and broad adoption, while HaloITSM stands out for its higher user satisfaction scores and ease of use.

| [ServiceNow IT Service...](https://www.g2.com/products/servicenow-it-service-management/reviews) | [HaloITSM](https://www.g2.com/products/haloitsm/reviews) |
| --- | --- |
| 4.5/5 (1,953 reviews) | 4.8/5 (22 reviews) |
| Enterprise | Mid-Market |
| 8.2 | 9.1 |
| 8.6 | 9.6 |
| Ease of Use (168 all-time mentions) | Ease of Use (recent reviews) |

### How do the pricing models of ServiceNow IT Service... and HaloITSM compare?

HaloITSM is rated as the stronger value, with higher satisfaction on price and cost-related dimensions.

- **ServiceNow IT Service Management:** Reviewers frequently cite high licensing costs and complex pricing models as drawbacks, especially for smaller organizations.
- **HaloITSM:** Recent reviews highlight its affordability and strong value for the capabilities provided, with several reviewers noting the low cost relative to features.
- **Switching reasons:** Reviewers mention moving to HaloITSM for its lower cost and simpler pricing structure compared to larger, more expensive platforms.

### What are the best alternatives to ServiceNow IT Service... and HaloITSM?

The top 3 alternatives to ServiceNow IT Service Management and HaloITSM are Freshservice, Jira Service Management, and ManageEngine.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [ServiceNow IT Service...](https://www.g2.com/products/servicenow-it-service-management/reviews) | 4.5/5 (1,953 reviews) | Enterprise | Reviewers cite high cost and complex pricing | Ease of Use (168 all-time mentions) |
| [HaloITSM](https://www.g2.com/products/haloitsm/reviews) | 4.8/5 (22 reviews) | Mid-Market | Reviewers highlight affordability and value | Ease of Use (recent reviews) |
| [Freshservice](https://www.g2.com/products/freshservice/reviews) | 4.6/5 (1,352 reviews) | Mid-Market | Reviewers note competitive pricing and strong value | Modern interface and automation features |
| [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) | 4.3/5 (991 reviews) | Mid-Market | Reviewers mention flexible pricing and integration with Atlassian tools | Integration with Jira and agile workflows |
| [ManageEngine](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) | 4.2/5 (250 reviews) | Mid-Market | Reviewers highlight cost-effectiveness for ITSM needs | Comprehensive ITSM feature set |

### Which IT Service Management (ITSM) Tools features should I prioritize when comparing ServiceNow IT Service... and HaloITSM?

Buyers should prioritize Ease of Use, Ease of Setup, Quality of Support, Workflow Automation, and Dashboard/Reporting capabilities when comparing ServiceNow IT Service Management and HaloITSM.

- **Ease of Use:** ServiceNow IT Service Management (8.5), HaloITSM (9.8); 168 all-time mentions for ServiceNow IT Service Management.
- **Ease of Setup:** ServiceNow IT Service Management (8.2), HaloITSM (9.1).
- **Quality of Support:** ServiceNow IT Service Management (8.6), HaloITSM (9.6).
- **Workflow Automation:** ServiceNow IT Service Management is frequently cited for automation and workflow capabilities in recent reviews.
- **Dashboards/Reporting:** Dashboards are a focus feature in both products, with ServiceNow IT Service Management receiving multiple recent mentions for dashboard utility and reporting.

### What are the pros and cons of ServiceNow IT Service... vs HaloITSM?

ServiceNow IT Service Management's headline strength is its enterprise-grade automation and integration, while HaloITSM is praised for its ease of use and high customer satisfaction.

- **ServiceNow IT Service Management strengths:** Enterprise-grade automation, broad integration capabilities, robust workflow management, and high all-time mentions for ease of use (168), features (97), and collaboration (52).
- **ServiceNow IT Service Management trade-offs:** Reviewers cite a steep learning curve, complex setup, high licensing costs, and configuration complexity as trade-offs.
- **HaloITSM strengths:** High ease of use (recent reviews), modern interface, affordable pricing, responsive support, and strong customization options.
- **HaloITSM trade-offs:** Reviewers note limited UI customization, some complexity in advanced configurations, and a smaller customer base compared to larger platforms.

### Is ServiceNow IT Service... or HaloITSM better for small businesses?

HaloITSM is the better fit for small businesses, with a mid-market focus and strong reviewer sentiment on ease of use and affordability.

- **ServiceNow IT Service Management:** Largest segment is Enterprise; reviewers frequently mention complexity and higher costs, making it less ideal for small businesses.
- **HaloITSM:** Largest segment is Mid-Market; reviewers highlight its ease of setup, affordability, and suitability for organizations seeking a straightforward ITSM solution.

### Which IT Service Management (ITSM) Tools platform has better integrations?

ServiceNow IT Service Management is favored for integrations, with more frequent reviewer mentions of third-party tool connectivity.

- **ServiceNow IT Service Management:** Jira integration is cited in 22 all-time reviews, with recent reviews highlighting broad integration capabilities with enterprise applications.
- **HaloITSM:** Recent reviews mention integrations with platforms like O365 and Teams chat, but with fewer all-time mentions and requests for additional integrations.

### How do ServiceNow IT Service... and HaloITSM compare on customer support?

HaloITSM leads on Quality of Support, with a 1.0-point advantage over ServiceNow IT Service Management (9.6 vs 8.6).

- **ServiceNow IT Service Management:** Reviewers describe support as generally reliable but note variability, with some citing slow response times and the need for specialized expertise.
- **HaloITSM:** Reviewers consistently praise responsive, personal support and direct collaboration with developers, with multiple recent reviews highlighting quick turnaround and helpfulness.

### Which is easier to implement, ServiceNow IT Service... or HaloITSM?

HaloITSM is easier to implement, with a 0.9-point higher Ease of Setup score (9.1 vs 8.2) and supporting reviewer sentiment.

- **ServiceNow IT Service Management:** Reviewers frequently mention a complex initial setup, need for expert configuration, and a steep learning curve, especially for advanced features.
- **HaloITSM:** Reviewers highlight simple setup, intuitive onboarding, and quick deployment, with several noting that even non-technical users can get started easily.

### Which product has better Dashboards?

ServiceNow IT Service Management is favored for Dashboards, with more frequent reviewer mentions and higher all-time counts for dashboard and reporting features.

- **ServiceNow IT Service Management:** Dashboards are cited as a key feature in recent reviews, with multiple reviewers praising their utility for SLA tracking, ticket visibility, and reporting; 168 all-time mentions for ease of use and frequent dashboard references.
- **HaloITSM:** Reviewers mention dashboards positively but also note limitations in customization and reporting compared to competitors, with fewer all-time mentions.

Alternatives

**HaloITSM Alternatives**

 ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice")

[
Freshservice
](/products/freshservice/reviews)

 ![ManageEngine ServiceDesk Plus](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_37c6d8c3327b87e6ede50091d70592c3/manageengine-servicedesk-plus.jpg "ManageEngine ServiceDesk Plus")

[
ManageEngine
](/products/manageengine-servicedesk-plus/reviews)

 ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management")

[
Jira Service Management
](/products/jira-service-management/reviews)

 ![SysAid](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_b5f175d1ae623786a07d11d99b2b8c31/sysaid.png "SysAid")

[
SysAid
](/products/sysaid/reviews)

**ServiceNow IT Service Management Alternatives**

 ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice")

[
Freshservice
](/products/freshservice/reviews)

 ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management")

[
Jira Service Management
](/products/jira-service-management/reviews)

 ![SolarWinds Service Desk](https://images.g2crowd.com/uploads/product/hd_favicon/af917f02e5d5dda08cf58d16d36f6a8d/solarwinds-service-desk.svg "SolarWinds Service Desk")

[
SolarWinds Service Desk
](/products/solarwinds-service-desk/reviews)

 ![ManageEngine ServiceDesk Plus](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_37c6d8c3327b87e6ede50091d70592c3/manageengine-servicedesk-plus.jpg "ManageEngine ServiceDesk Plus")

[
ManageEngine
](/products/manageengine-servicedesk-plus/reviews)