# HaloITSM vs ServiceNow IT Service Management Comparison
---
## AI Generated Summary
- **G2 reviewers report** that ServiceNow IT Service Management excels in its **automation capabilities** , particularly with seamless ticket routing and deep integration with the CMDB. Users appreciate how this centralizes active incidents, making it easier to monitor complex user requests.
- **Users say** HaloITSM stands out for its **user-friendly interface** and **drag-and-drop workflow builders**. This modern design allows teams to easily configure workflows without the technical headaches often associated with other platforms, making it a great choice for those seeking simplicity.
- **Reviewers mention** that ServiceNow IT Service Management offers robust customization options and easy reporting features, which help organizations tailor the platform to their specific needs. This flexibility is particularly beneficial for larger enterprises looking to unify IT operations.
- **According to verified reviews** , HaloITSM shines in its **collaborative support** from developers, allowing users to work directly with them to adjust core functionalities. This level of engagement is appreciated by teams needing specific global options and adjustments.
- **G2 reviewers highlight** that while ServiceNow IT Service Management has a higher overall satisfaction score, HaloITSM boasts a slightly better rating for **ease of use** and **setup**. Users find HaloITSM's onboarding process to be straightforward, which can be a significant advantage for smaller teams or those new to ITSM tools.
- **Users report** that ServiceNow IT Service Management is particularly strong in **incident management** and **help desk functionalities** , with high ratings in these areas. However, some users feel that the complexity of the platform can be overwhelming compared to HaloITSM's more streamlined approach.



| | HaloITSM | ServiceNow IT Service Management | 
|---|---|---|
| **Star Rating** | 4.8 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 22 | 1,925 | 
| **Largest Market Segment** | Mid-Market (55.0% of reviews) | Enterprise (73.1% of reviews) | 
| **Entry Level Price** | Starting at $49.00 Per Month | No pricing available | 

---
## Top Pros & Cons

### HaloITSM

Pros:
- Ease of Use (1 reviews)
- Easy Setup (1 reviews)

Cons:
- Limited Customization (1 reviews)
- Ticketing Issues (1 reviews)

### ServiceNow IT Service Management

Pros:
- Ease of Use (168 reviews)
- Incident Management (112 reviews)

Cons:
- Learning Curve (72 reviews)
- Expensive (60 reviews)

---
## Ratings Comparison
| Rating | HaloITSM | ServiceNow IT Service Management | 
|---|---|---|
  | **Meets Requirements** | 9.4 (16 reviews) | 8.9 (923 reviews) | 
  | **Ease of Use** | 9.8 (16 reviews) | 8.5 (1391 reviews) | 
  | **Ease of Setup** | 9.1 (16 reviews) | 8.2 (772 reviews) | 
  | **Ease of Admin** | 9.1 (13 reviews) | 8.6 (338 reviews) | 
  | **Quality of Support** | 9.6 (16 reviews) | 8.6 (1010 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.9 (13 reviews) | 8.8 (333 reviews) | 
  | **Product Direction (% positive)** | 10.0 (15 reviews) | 8.9 (923 reviews) | 

---
## Pricing

### HaloITSM

#### Entry-Level Pricing

Plan: All-inclusive ITSM software

Price: Starting at $49.00 Per Month

Description: Simple, transparent pricing.
No tiered-plans or locked-away features, just all-inclusive ITSM.

Key Features:
- Incident Management
- Knowledge Base
- Self-Service Portal

[Learn more about HaloITSM](https://www.g2.com/products/haloitsm/reviews)

#### Free Trial

Yes

### ServiceNow IT Service Management

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **HaloITSM** | 8.8/10 | 15 |
| **ServiceNow IT Service Management** | 8.5/10 | 685 |

#### Administration

| Feature | HaloITSM | ServiceNow IT Service Management | 
|---|---|---|
| **Change Management** | 9.7 (5 reviews) | 9.2 (335 reviews) ✓ Verified | 
| **Asset Management** | 8.3 (9 reviews) | 8.8 (259 reviews) ✓ Verified | 
| **Reports & Analytics** | 7.3 (13 reviews) | 8.8 (324 reviews) ✓ Verified | 

#### Service Desk

| Feature | HaloITSM | ServiceNow IT Service Management | 
|---|---|---|
| **Help Desk** | 9.6 (13 reviews) | 9.4 (407 reviews) ✓ Verified | 
| **Incident Reports** | 9.4 (11 reviews) | 9.3 (327 reviews) ✓ Verified | 
| **Process Workflow** | 8.3 (6 reviews) | 9.1 (376 reviews) ✓ Verified | 

#### Management

| Feature | HaloITSM | ServiceNow IT Service Management | 
|---|---|---|
| **Reporting** | 8.2 (14 reviews) | 8.9 (324 reviews) ✓ Verified | 
| **Administration Console** | 9.2 (11 reviews) | 8.7 (246 reviews) ✓ Verified | 
| **Access Management** | 8.7 (5 reviews) | 8.8 (244 reviews) ✓ Verified | 
| **Asset Management** | 7.7 (8 reviews) | 8.9 (241 reviews) ✓ Verified | 
| **Policy Dictation** | Not enough data | 8.4 (221 reviews) | 

#### Functionality

| Feature | HaloITSM | ServiceNow IT Service Management | 
|---|---|---|
| **Ticketing System** | 9.9 (13 reviews) | 9.5 (421 reviews) ✓ Verified | 
| **Performance Logging** | 9.0 (5 reviews) | 8.7 (229 reviews) | 
| **Alerting** | Not enough data | 8.7 (233 reviews) ✓ Verified | 
| **Automation** | 8.8 (8 reviews) | 9.1 (351 reviews) ✓ Verified | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | HaloITSM | ServiceNow IT Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.5 (55 reviews) | 
| **Multi-step Planning** | Not enough data | 7.5 (47 reviews) | 
| **Cross-system Integration** | Not enough data | 8.7 (141 reviews) | 
| **Adaptive Learning** | Not enough data | 7.5 (47 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.4 (50 reviews) | 
| **Proactive Assistance** | Not enough data | 7.2 (50 reviews) | 
| **Decision Making** | Not enough data | 7.6 (51 reviews) | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **HaloITSM** | N/A | N/A |
| **ServiceNow IT Service Management** | 8.2/10 | 313 |

#### Monitoring

| Feature | HaloITSM | ServiceNow IT Service Management | 
|---|---|---|
| **Constant Monitoring** | Not enough data | 8.9 (226 reviews) ✓ Verified | 
| **Timely Alerts** | Not enough data | 9.1 (242 reviews) ✓ Verified | 
| **TIcket Accuracy** | Not enough data | 9.1 (246 reviews) ✓ Verified | 
| **AI Monitoring** | Not enough data | 7.6 (32 reviews) | 

#### Management Tools

| Feature | HaloITSM | ServiceNow IT Service Management | 
|---|---|---|
| **Ticket Assignment** | Not enough data | 9.2 (253 reviews) ✓ Verified | 
| **Standardization** | Not enough data | 9.1 (253 reviews) | 
| **Lifecycle Visualization** | Not enough data | 8.7 (236 reviews) ✓ Verified | 

#### Generative AI

| Feature | HaloITSM | ServiceNow IT Service Management | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.3 (107 reviews) | 
| **AI Text Summarization** | Not enough data | 8.3 (123 reviews) | 

#### Agentic AI - Incident Management

| Feature | HaloITSM | ServiceNow IT Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.3 (27 reviews) | 
| **Multi-step Planning** | Not enough data | 7.4 (28 reviews) | 
| **Cross-system Integration** | Not enough data | 7.9 (34 reviews) | 
| **Adaptive Learning** | Not enough data | 7.5 (27 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.8 (27 reviews) | 
| **Proactive Assistance** | Not enough data | 7.8 (29 reviews) | 
| **Decision Making** | Not enough data | 7.8 (29 reviews) | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **HaloITSM** | N/A | N/A |
| **ServiceNow IT Service Management** | 8.5/10 | 407 |

#### Incident Management

| Feature | HaloITSM | ServiceNow IT Service Management | 
|---|---|---|
| **Automate Ticket Routing** | Not enough data | 9.0 (333 reviews) | 
| **Ticket Prioritization** | Not enough data | 9.0 (327 reviews) | 
| **Ticket Notifications** | Not enough data | 9.1 (333 reviews) | 
| **Knowledge Base** | Not enough data | 8.8 (320 reviews) | 
| **Knowledge Base/Ticket Integration** | Not enough data | 8.8 (305 reviews) | 

#### Reporting

| Feature | HaloITSM | ServiceNow IT Service Management | 
|---|---|---|
| **Dashboards** | Not enough data | 8.8 (329 reviews) | 
| **Time Tracking** | Not enough data | 8.8 (291 reviews) | 
| **Surveys** | Not enough data | 8.5 (178 reviews) | 

#### Access & Usability

| Feature | HaloITSM | ServiceNow IT Service Management | 
|---|---|---|
| **Mobile** | Not enough data | 8.0 (240 reviews) | 
| **Self Service** | Not enough data | 8.8 (305 reviews) | 
| **Active Directory** | Not enough data | 8.5 (263 reviews) | 
| **Multi-Channel Access** | Not enough data | 8.8 (167 reviews) | 

#### Agentic AI - Service Desk

| Feature | HaloITSM | ServiceNow IT Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.1 (23 reviews) | 
| **Multi-step Planning** | Not enough data | 8.1 (21 reviews) | 
| **Cross-system Integration** | Not enough data | 8.7 (34 reviews) | 
| **Adaptive Learning** | Not enough data | 7.9 (19 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.4 (19 reviews) | 
| **Proactive Assistance** | Not enough data | 7.8 (20 reviews) | 
| **Decision Making** | Not enough data | 7.9 (20 reviews) | 

---
## Categories
**Shared Categories (2):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Incident Management Software](https://www.g2.com/categories/incident-management)


**Unique to ServiceNow IT Service Management (2):** [Configuration Management Tools](https://www.g2.com/categories/configuration-management), [Service Desk Software](https://www.g2.com/categories/service-desk)


---
## Reviewer Demographics

### By Company Size

| Segment | HaloITSM | ServiceNow IT Service Management | 
|---|---|---|
| **Small-Business** | 5.0% | 5.8% | 
| **Mid-Market** | 55.0% | 21.1% | 
| **Enterprise** | 40.0% | 73.1% | 

### By Industry

#### HaloITSM

- **Retail:** 15.0%
- **Hospital & Health Care:** 15.0%
- **Wholesale:** 10.0%
- **Leisure, Travel & Tourism:** 10.0%
- **Utilities:** 5.0%
- **Renewables & Environment:** 5.0%
- **Primary/Secondary Education:** 5.0%
- **Oil & Energy:** 5.0%
- **Logistics and Supply Chain:** 5.0%
- **Higher Education:** 5.0%
- **Other:** 20.0%

#### ServiceNow IT Service Management

- **Information Technology and Services:** 24.3%
- **Hospital & Health Care:** 7.4%
- **Computer Software:** 6.8%
- **Financial Services:** 5.8%
- **Insurance:** 3.5%
- **Computer & Network Security:** 3.5%
- **Higher Education:** 3.1%
- **Banking:** 2.8%
- **Manufacturing:** 2.4%
- **Retail:** 2.3%
- **Other:** 38.0%

---
## Alternatives

### Alternatives to HaloITSM

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1344 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (752 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (786 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4989 reviews)
- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (13546 reviews)
- [Autotask](https://www.g2.com/products/autotask/reviews) — 4.2/5 stars (628 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1241 reviews)
- [Automation Anywhere Agentic Process Automation](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews) — 4.5/5 stars (5613 reviews)

### Alternatives to ServiceNow IT Service Management

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1344 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (786 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4989 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (752 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (296 reviews)
- [Ivanti Neurons for ITSM](https://www.g2.com/products/ivanti-neurons-for-itsm/reviews) — 4.0/5 stars (285 reviews)
- [IFS assyst](https://www.g2.com/products/ifs-assyst/reviews) — 3.5/5 stars (14 reviews)
- [Autotask](https://www.g2.com/products/autotask/reviews) — 4.2/5 stars (628 reviews)

---
## Top Discussions

### HaloITSM

No discussions available for this product.

### ServiceNow IT Service Management

- Title: [What is ServiceNow IT Service Management used for?](https://www.g2.com/discussions/what-is-servicenow-it-service-management-used-for) — 3 comments
  > **Top comment:** "ServiceNow IT Service Management (ITSM) is a cloud-based platform designed to streamline and automate IT service delivery and support within organizations...."
- Title: [What is ServiceNow software used for?](https://www.g2.com/discussions/what-is-servicenow-software-used-for) — 2 comments
  > **Top comment:** "Industries used in 
Healthcare
Financial services
Government
Manufacturing
Telecommunications
Education

Platform can also be used for..."
- Title: [What is the ServiceNow now platform?](https://www.g2.com/discussions/what-is-the-servicenow-now-platform) — 2 comments
  > **Top comment:** "Service now platform is a crm tool and rh tickets tool used for multiple tasks, use to create incidents of the issue relate to any software or tool employees..."
- Title: [What features of ITIL are utilized by the ServiceNow platform?](https://www.g2.com/discussions/what-features-of-itil-are-utilized-by-the-servicenow-platform) — 1 comment
  > **Top comment:** "Following are some of the advantages of using ServiceNow ITIL:

It allows us to develop an evident capability model that coordinates with enterprise..."
- Title: [What are the features of service management?](https://www.g2.com/discussions/what-are-the-features-of-service-management) — 1 comment
  > **Top comment:** "full life cycle for any ITIL process which is clearly defined in service now."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/haloitsm-vs-servicenow-it-service-management)